ChartLogic EHR vs Herfert Software
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.9 / 5
4.8 / 5
Value for Money
3.4 / 5
4.9 / 5
Customer Support
3.7 / 5
4.9 / 5
Functionality
3.7 / 5
4.7 / 5
Last Review Written
May 31, 2024
June 3, 2024
Pros/Cons
Pros
- We have always liked ChartLogic and recommend it highly. They stay on top of requirements for Meaningful Use and are always helpful to the customer.
- This software is user friendly and easy to navigate. The customer service reps are Super nice and helpful too.
- Tech support is excellent and always available. I love the Chat Now feature where you can get help and answers immediately.
Cons
- Lost my practice $53,000 in 18 months due to timely filing denials and not paying attention to claim denials.
- Admitted their fault in most of the problems, promised to reimburse me for the lost revenue, then completely stopped responding to emails and phone calls. Dont waste your money here.
- THese have to be fake glowing reviews. We have had nothing but trouble, failed roll outs, bad customer service from the start.
Pros
- What I like most is how easy it is to use and how organized everything is. Also the customer service is amazing.
- Most important very seldom any issues with Herfert. I love the help section system documentation, this is amazing help at your finger tips any time you need to know Herfert system.
- Every time I have a question or suggestion, the staff at Herfert are fantastic about walking me through. I also enjoy the ease with registering patients.
Cons
- I'm not sure why, but it seemed a lot more difficult that google, so I ended up using gmail. Everyone complains about the confusing statements too.
- The reminder sending isn't very fluid, and building a schedule can be frustrating. We currently export the schedule, then cut and paste onto a new excel page to print for the day.
- Every month, I have to explain it to Dr. Ward. It is the write off section that seems to confuse people.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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N/A
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Advisor Recommendations
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18 Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
