ChartLogic EHR vs RXNT
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.9 / 5
4.3 / 5
Value for Money
3.4 / 5
4.2 / 5
Customer Support
3.7 / 5
4.3 / 5
Functionality
3.7 / 5
4.2 / 5
Last Review Written
May 31, 2024
September 18, 2024
Pros/Cons
Pros
- We have always liked ChartLogic and recommend it highly. They stay on top of requirements for Meaningful Use and are always helpful to the customer.
- This software is user friendly and easy to navigate. The customer service reps are Super nice and helpful too.
- Tech support is excellent and always available. I love the Chat Now feature where you can get help and answers immediately.
Cons
- Lost my practice $53,000 in 18 months due to timely filing denials and not paying attention to claim denials.
- Admitted their fault in most of the problems, promised to reimburse me for the lost revenue, then completely stopped responding to emails and phone calls. Dont waste your money here.
- THese have to be fake glowing reviews. We have had nothing but trouble, failed roll outs, bad customer service from the start.
Pros
- Great reports to keep your office on top of meaningful use. By far the best EHR company out there.
- But since I have started using it, I use it for all my prescriptions because I love the ease and speed of prescribing, and the ease of maintaining prescription records.
- I absolutely love this app, and it has been an integral part in improving our patient care and management/delivery of medications.
Cons
- I have called at 5:30 pm for an emergency leaving full details of problem, a call comes until next day, nothing solved plus a nonsense explanation of why not.
- CUSTOMER SERVICE and TROUBLESHOOTING, even pre COVID-19 they are terrible. Lines 99% busy, long waiting, often instructed to leave a message.
- Inability to easily have common meds and their dosing conveniently able to be plugged in to a script.
Pricing
Pricing Range
$
$
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$
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Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
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Advisor Recommendations
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18 Recommendations
230 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
