The Compulink Help Line is Outstanding. I can easily explain my issue (or what I want to accomplish) and I am directed to the department appropriate person in a timely manner who can assist me quite efficiently and professionally.

Compulink Software is all inclusive for my current needs - a combined PM and EHR. Also, I am not locked into one type of template. For example, most my patients have Retina issues, but if a patient also happens to have another issue, I can import a problem appropriate Tab and I don't need to have it unlocked for me by the company (or pay more). I could see where this would be advantageous for a multi-specialty practice (even though I am not one). There are also multiple other resources I can choose to incorporate and use that is available as options to add to the software's capabilities (e.g., RCM) as my practice grows. The really nice thing is that I can function efficiently now and utilize Compulink Software (in all my various roles) at a good price point and still anticipate how I can incorporate what Compulink has to offer as my practice grows.

Setting up the Look Up Tables took me a long time but I was a new practice that did not have much (or any) of that information in a readily available database to put into the Look Up Tables or did not know how to organize particular information prior to being asked by Compulink to place such information into my Look Up Tables. On the plus side, needing to spend the time to build my Look Up Tables, helped me understand how the back end of the PM/EHR worked.

Compulink Healthcare Solutions has been a tremendous asset to our business operations. Streamlined functionality includes verification of benefits, treatment planning, integrated billing and remittance posting, multiple locations, group scheduling option, client web registration, a clinician training portal, and so much more - too much to list. One look at the demo and you'll see the power in this software. I highly recommend Compulink Healthcare Solutions to anyone who needs a powerful and intuitive software option that is reasonably priced, always improving, and backed up by world-class support.

We started with Compulink Healthcare Solutions from the time we opened for business in January 2016 (no integration from another software), and spent a tremendous amount of time researching available options beforehand. None of the other software programs offered the features and power well suited for small and large companies. We wanted software that would be efficient and extensive, but also grow with the business. From 1 provider to many, the software has delivered in every area. Customer support is always wonderful and timely, and there are always ongoing improvements that make our job easier. Billing is a snap, reporting is thorough, and everyone at Compulink is open to hearing user feedback.

There is a bit of a learning curve, but there would be with any new software. Difficulties with updates sometimes come up, but they have been short-lived and customer service has been amazing.

The biggest problem that compulink has is that lots of their software doesnt work. I mean, it does--- but it doesnt for a psych practice. The best example of this is that the insurance verification doesnt verify mental health codes--- in software titled PsychAdvantage. Its very clearly ophthalmic software that they barely put any effort into making work for psych. Their support is hit or miss- some of them are great- and some- like their business office manager- have ethics problems and border on straight up theivery. Their quickbooks integration flat out does not work-- their own people took 6 months and could not get it to work (their own software) and then did not want to refund us. Who does that? Many of their employees are unaware of the functions their software reportedly has-- and with good reason- the software doesnt really do that. Technically, it could (telemedicine is this way) but no one would ever use it. The other employees tend to be condescending, and mix in "hmm, I've never heard of the product doing that". They have zero accountability for their software not working, often act condescending, and always want you to "run diagnostics". When they dont want to handle their software not working, they refuse to talk to you. I've come to call this "classic compulink". Also, their ledger straight up cannot handle multiple locations. The software is pretty terrible at handling ERAs, if you're being paid electronically.

notes are easy to write. Most my documentation takes about 3 minutes per patient to write up. When features work, they sometimes work well (albeit often glitchy, often broken) Finished product (therapy note as a pdf) looks fantastic. Since we now get paid electronically, we get paid faster.

-glitchy. Often produces ridiculous errors. Not at all intuitive. To learn how to use the software, you essentially have to get used to all their glitches, so you eventually learn how to avoid them. Dont waste time asking them to fix them, either. - "Running Diagnostics" is an impractical pain, and a fool's endeavor, as it is yet to actually do anything. I would be pleased if I never ever heard that again from someone at Compulink, ever again. I'll not hold my breath waiting for it to work. I would ballpark that we're currently at 0/50 in this endeavor. - Insurance verification in a program called Psych Advantage (which we could pretty easily argue should aptly be called Psych Dis-advantage), which actually does not verify the mental health benefits of the insurance is purely ridiculous. There's no way around that other than admitting that you made this program for medical practices and never bothered to actually tailor it to mental health, and that's clear. -The lack of knowledge and agreement about your own software that you own employees have is disconcerting. I called more than a handful of times about integrating quickbooks ( great example, because their own website says the product does this), yet many of the employees took this as brand new information or denying it outright. A similar thing occurred when their own employees were unaware there was a telehealth built in option.

After 12 years with our last software, we were unaware at how outdated our EHR system had become. Compulink converted a great deal of our data to allow us to access it without having to constantly return to our old system. Overall, the experience was better than we expected as change is always hard. The people at Compulink worked hard to make it as easy as possible for us.

Compulink has been a great addition to our practice. The transition team was exceptional and the training incredible as they helped make the process as smooth as possible and continue to help us learn how to better utilize the software. There is so much flexibility with the software in the set-up to make the program work best for our office--picking the right EHR exam format for different types of office visits, the scheduling capabilities. In addition to one-on-one training, the training videos and the help section on the software make it easy to solve any issues that occur.

As with any transition, there are glitches but we fully expected these to happen and Compulink helped us fix these issues as quick as possible.

It has been a wonderful 1st year and we are doing extremely well

The ability to customize for a mobile optometry company - The staff was able to think outside the normal practice setting and adjust the software to fit our mobile needs.

Insurance Set Up was difficult and our implementation person was not as responsive as I would have liked. Several glitches made things frustrating