Great EHR for private practice!

Been using for 6 years both as an individual and group

CounSol's customer service is amazing. My rep gets back with me same day, usually within minutes via phone or email. There are suggestions I have made that end up being implemented. They are always striving to improve features.

Pros

It is most helpful to reduce administrative tasks. Reminder phone calls, cards saved on file, filing and billing made easy, clients self scheduling, etc.

Cons

There are things I feel could be streamlined and also would like to see more variety in the reports that are available.

Excellent program and customer service!!!!

The program works amazingly, and I have referred several colleagues already, but the customer service is outstanding as well. I am certain you can find programs that do comparable things, but you will not find another program that has customer service like Counsol.com. I could not have done this on my own with the new learner curves I had just going out on my own in new practice without the help of Jonathan, my support person with Counsol.com. So, between the ease of the program, all the time this program saves me to actually enjoy my free time again as sole provider and owner of my practice and the absolute outstanding customer service, I highly recommend this program to anyone in field!

Pros

For someone who runs their own practice by themselves, this has made my job so much easier!!! It's like having a secretary without having one and has given me my free time back to actually enjoy my days off. The clients being able to schedule themselves and connecting my ERA's and Square one accounts is amazing. In just a few short clicks of the mouse, all my payments are registered, it's fantastic. As well as the clients being able to access the portal and enter all their own information makes setting up new clients so much easier!

Cons

Nothing, except I wish I would have started with this program versus having to transfer all my clients two years into my practice.

Huge Potential, not quite there yet

First the pros: I chose Counsol.com after comparing and trying out similar services. I ultimately chose Counsol because of the fully integrated platform it offered (ability to process payments, online scheduler, secure video/chat platforms, etc.) Considering Counsol.com offers all these implements at HIPAA compliant levels made it a no-brainer for me. My clients repeatedly comment on the ease of use from their end, and are also appreciative of the convenience it affords them in terms of contacting the office (virtually) when it's easiest for them, and knowing those communications are secure. The option of requiring entry of a credit card to access the functionality of online scheduling for clients (most specifically new clients) would reduce "no shows" if that is an issue. Cons: the system often seems cumbersome on the practice end. It often seems to me there would be much easier (read streamlined) ways to accomplish many tasks. Additionally, while you can utilize attachments to send to your clients, there is no way for your client to return those to you electronically. Example: because my Intake forms are so specific, it makes far more sense for me to send them as an attachment to new clients for completion. As it currently stands, the client must then print them out and return a hard copy--basically defeating the purpose of an electronic medical record. There is an option to build "Forms", but again, that would be so labor intensive and could not actually replicate my current forms--which were crafted with purposeful specificity--that forms are not a feasible option. Even the ability to add forms via upload would be a huge improvement! This is less of a Con and more of a glitch: if clients want to utilize their HSA or FSA card for payment purposes, they cannot through this system. What I've been able to gather so far is that this is secondary to how Counsol is listed/appears on the back end as a product. Attempted transactions on Counsol.com are declined because Counsol appears as "software" or a software product, and since you can't use an HSA/FSA card to purchase software (or anything other than immediately identifiable health care costs), each transaction is declined. I have another payment method available while inside my office, but again, this largely defeats the purpose and keeps this platform from being fully and independently online operationally.

Happy Customer!

I have been really happy with CounSol. I have felt supported and encouraged when I have reached out with questions. I think that it is a very good value.

Pros

I am not a tech savvy person, but I find this software to be much more intuitive than what I had been using previously.

Cons

I do think there could be more guidance and specific education regarding taking on billing for the first time, the role of CounSol and that of Office Ally. I am a complete beginner and felt lost at first. That said, I have been figuring it out and my account manager has been SO responsive. This is the main reason I chose CounSol, because their reputation for customer service. I knew I had a big learning curve.