I love that all of the client's information is readily available and displayed on their page. It is easy to use and navigate from page to page.

I like that I can easily find my client's information on the side tab. It is easy to locate files and find what I am looking for. I love how I can track my progress and see how I am meeting the needs of the clients that I see. I love the fact that there is a contact tab and it shows everyone who has a release for information.

I do not like that if I put the date of a service before putting in the notes, the date does not always save to the signature page and I have to put the date back in.

Overall, the experience has been pretty smooth and comfortable. Any time I have run into difficulty I have had great support from the employees at Credible.

Clinical documentation, scheduling, and team communication are all in one place. This software lets our therapists and behavioral health techs get everything they need completed under one roof with ease. The user interface is friendly and can be learned quickly. There is continuous support from the Credible team that can be accessed from live online chat and phone calls, and the support ticket submission system is great when you need help with a progress or have an issue that needs to be looked into.

Some employees report system outages and lose the notes they are writing, but this is usually due to leaving the EHR open and unattended for too long, at which point the system will log them out to protect the risk of PHI information being left open and unattended.

The company started with a good product . It has not been managed well to improve performance and reliability. The is not new generation product coming and only add on to existing. Does meet regs on

Ability to use custom forms and BI reports

Maintenance updates break things and cause issues to resolve related to it. Having to touch every workstation to reset browser each time. Data center is not reliable and has issues with performance and consistency over time.

There are many features that we like about Credible: ease of use, reporting, and administration. Credible is easy to use and only takes a few days for new staff to get up to speed with Credible. Credible has four levels of reporting: advanced search, export/import, Ad hoc queries, and business intelligence. These levels enable staff to quickly pull data from Credible and our IT department to create complex reports. Administering Credible is nicely organized in an Admin tab and is supported with plenty of documentation and training courses. Credible also has a robust security matrix that allows us to assign specific access to staff to keep data secure.

We least like that Credible does not have integration with our financial software and we would like to see more form enhancements.

This product is more intuitive than our last one. It is easy to navigate and most staff have adapted quite well.

Not as many internal validations as we would like; customer support could be better; form builder could have more features.