--- title: "Credible EHR Platform by Qualifacts Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Credible EHR Platform by Qualifacts. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Credible EHR Platform by Qualifacts is a good fit for you!" source_url: "https://www.softwareadvice.com/mental-health/credible-behavioral-health-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mental Health Software](https://www.softwareadvice.com/mental-health/) / [Credible EHR Platform by Qualifacts](https://www.softwareadvice.com/mental-health/credible-behavioral-health-profile/) / Credible EHR Platform by Qualifacts Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/mental-health/credible-behavioral-health-profile/) Reviews [Alternatives](https://www.softwareadvice.com/mental-health/credible-behavioral-health-profile/alternatives/) # Credible EHR Platform by Qualifacts User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 73 ### Secondary ratings - Ease of use: 4/5 - Customer support: 3.6/5 - Value for money: 3.6/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 20 reviews (27%) - 4 stars: 37 reviews (51%) - 3 stars: 10 reviews (14%) - 2 stars: 2 reviews (3%) - 1 star: 4 reviews (5%) ### Most mentioned pros - The chat support and ticket system is excellent—whenever I have questions or need assistance, the support team is readily available and incredibly helpful and tickets are promptly responded to. - Its user-friendly interface, customizable workflows, and robust reporting have streamlined our operations. - I wish Credible would find a way to make the additional features cost effective for small agencies and not just price to the larger agencies. ### Most mentioned cons - It's like Qualifacts Credible does not have enough resources to support users working in the system, running ad hoc reports, using BI, etc. - I find the KB to be confusing in terms of accessing what you're looking for and how some of the articles are written. - Our major problem is we bought this system because it has a workable Emar and looked like a good client portal . ## Credible EHR Platform by Qualifacts customer reviews Showing reviews 1-25 of 73 (page 1). ### Community engagement - Overall Support - Overall rating: 4/5 - Reviewer: Tracy W. - Industry: Mental Health Care - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered After more than five years with Credible, our overall experience continues to be very positive, and our recent contract renewal reflects our confidence in the platform and partnership. Technical challenges with certain builds and data flows do arise, but we have seen continued attention, responsiveness, and improvement as those issues are identified and addressed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Qualifacts has an exceptionally engaged user community and support system. Customer agencies regularly share setup ideas, troubleshooting solutions, and system-management practices while supporting one another through both small and complex challenges. The ability to collaborate with and learn from other Credible users has been one of the most valuable parts of our experience with the platform. #### Cons We would like to see more robust integration with state and county systems, particularly around APIs, HIT, and EVV integrations. This is an area where we feel there is room for improvement within our state. --- ### Credible - Overall rating: 5/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love that all of the client's information is readily available and displayed on their page. It is easy to use and navigate from page to page. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I like that I can easily find my client's information on the side tab. It is easy to locate files and find what I am looking for. I love how I can track my progress and see how I am meeting the needs of the clients that I see. I love the fact that there is a contact tab and it shows everyone who has a release for information. #### Cons I do not like that if I put the date of a service before putting in the notes, the date does not always save to the signature page and I have to put the date back in. --- ### I am not sure what this means - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, good. Customer service is improving. I wish Credible would find a way to make the additional features cost effective for small agencies and not just price to the larger agencies. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ease of most clinical paperwork and ability to create unique forms to suit our needs. #### Cons Credible Plan - the date fields are confusing. End vs. goal date. Everyone messes them up and even people who have used the Credible plan for a long time forget which to use. The cost of ad on features such as IQ and the client portal or prohibitive for smaller agencies like mine. We always go third party on these types of features because it is never cost effective to use Credible's. --- ### Chief Information Officer - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible, would not recommend. Incapable support team. Issues not able to be fixed. Constant breaks in the EHR systems, which causes other problems. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The system is horrible in many ways. The company is not transparent with the software limitations. They made many promises, which we know will never work. #### Cons Prior to go live, which was last May 2024, we were told the system would meet our needs. I year later , we are working still with team support weekly. Minimal fixes have been done. --- ### Credible Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been the system admin for our agency's Credible and help build the system out for our use. The implement team was phenomenal walking us through each stage of the roll out, helping train staff and providing support. The system post go-live allowed for easy trouble shooting, advanced customization, data exporting, state reporting and form building. Compared to other applications I've worked on this system answers most is not all out needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This system allows for increased ease of use, most is not all data can be searched for or exported into reports, the knowledge base allows for a quick and easy reference for any and all matters. #### Cons Some of the build in treatment plan feature last the high degree of customization the rest of the application has, and the form builder does not allow for tables. --- ### Qualifacts/Credible: a solid tool for documenting client care. - Overall rating: 4/5 - Reviewer: Phillip B. - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Generally, it meets our needs and focuses our efforts on billable services. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Fairly straight forward to use and does an excellent job of managing State reporting. #### Cons The cost for additional add-ons is higher than I would like. --- ### My review of Credible program - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its mush easier to use than any past program I've used at this office. I love all the reports and information I can extract for bill. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I feel the program is easy to learn. You can maneuver through easily, it's pretty self-explanatory. You can figure things out new things on your own. #### Cons I sometimes have problems finding clients. It would be nice if you just started typing a name and everything similar drops down for you to see. Many times we are given an incorrect spelling of a clients name and can cause a duplicate entry of the same client. --- ### Good experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been good. Qualifacts staff have been responsive to my questions and concerns over the past year or so. Much more so than in the past. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The program is very user friendly and easy to learn. #### Cons A trainer two of my staff recently had didn't seem to know the subject matter she was supposed to be teaching. I just don't feel the value for the money spent on that training was worth it. In the past, there have been issues with timeliness in responding to problems or issues. This has gotten better over the last year or so, but continues to remain a sticking point. --- ### Credible ERH review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Credible was bought out by Qualifacts and that has led to some good changes and also some concerns. Our major problem is we bought this system because it has a workable Emar and looked like a good client portal . However in actual use both ended up being subpar really. They are developing a new Emar which looks better so that is good. We are pretty unhappy with the cost structure of the client portal and are not currently contracted for it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros very stable platform generally has good helpdesk , customizable #### Cons Emar, elabs and erx are all need to be updated or redeveloped as tend to be very manual processes Client portal is about as expensive as the EHR system and is still underdevelopment so not fully functional --- ### Qualifacts Credible Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Prior to qualifacts merge with credible, there was a lot of downtime and breaks of features and links. Since qualifacts merger, downtime is minimal and issues are resolved quickly. Also communications are clear and workarounds are offered if available. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use for system administrator and users #### Cons New ui screens are difficult to see. Will take time for staff to get used to --- ### Credible Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Qualifacts Credible offers valuable features and strong support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its ease of use, especially for individuals with limited technical expertise. The intuitive layout makes navigating the system straightforward and efficient. The chat support and ticket system is excellent—whenever I have questions or need assistance, the support team is readily available and incredibly helpful and tickets are promptly responded to. #### Cons The increased system latency experienced over the past year, which has caused organizational downtime and adversely affected client care. The introduction of enhanced user interfaces and new features seems to correlate with a rise in bugs and system issues that don't always have prompt solutions. There's a steep learning curve for system administration, and the necessary information isn't always readily available in the knowledge base. --- ### Overall Positive Experience - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our agency has used Credible for over 14 years. We have had good experiences with troubleshooting when issues have occurred, and resolution to ticket entries is positive and timely. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This product is very intuitive and naviagtion is easy. #### Cons There appears to be more and more occurrences of latency issues. This causes a lot of frustration among clinical staff. --- ### Qualifacts Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have worked with Qualifacts for 7 years and my experience has been fairly positive. They are getting much better at communicating changes and issues within the system. They are receptive to partner feedback and improvement ideas. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is easy to learn to use. Great support from Qualifacts when questions and or issues arise. #### Cons The inability to customize certain modules to fit our agencies needs. --- ### Run as fast as you can away from Credible - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Doing anything in Credible is arduous. There are so many clicks to get anything done. Filling out a super bill (which of course requires numerous clicks) is required for every form entered in the system, even though most forms are non-billable. Phone notes take many (I think in the teens, and I am not exaggerating) steps and o enter, and they are not easily routed between staff. If another staff enter opens an encounter on the schedule, and then I open it as a prescriber, and then go to another tab, when I try to go back to it from the schedule, it has reverted to the staff who originally opened it, and there is a multiple step process for me to retrieve it. The prescribing process is tedious. Each medication has to be sent separately, and the pharmacy selected for each script (it will not just default to the preferred pharmacy). Most fields do not carry over from one note to another. The system frequently lags, and updates seem to be rolled out with no warning, and without adequate testing. I do not use the electronic lab ordering because it also requires many steps, and with the tediousness of the rest of the note, I do not have time to do that. It is much quicker to enter a paper order. Credible support staff are not knowledgeable, and seem much more concerned with “closing tickets” than resolving problems. Since switching to Credible, my days have been spent endlessly clicking to get through forms, which has taken away from the attention that I can give to my patients. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. It is by far the worst system I have ever used, and I have used several others. #### Cons It is hard to choose what I like least about Credible. There are so many things. Time is money. Credible takes much more time to use than other systems I have used, and so productivity is significantly decreased. The orders and services of other providers show up on my Home Screen, which I suspect is a HIPPA violation, since many of them are not my patients. --- ### Follow the Work Flows! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered The customer service has been stellar. I can't say enough about that. The product affords us ability to document in a concurrent manner, no matter the location of the service provided. We speak very highly of Credible. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We find Credible to be intuitive, flexible, relevant and applicable to our field (behavioral health care/ community mental health). The company teaches you how to do things instead of making you rely on them for every tweak or change. Transparency is truly appreciated. We appreciate the ability to complete progress notes in a shorter time frame, use of a mobile platform and ability to use in disconnected mode. #### Cons Trying to make things better than they already are means bugs are bound to happen. Credible has had some growing pains, leading to latency and temporarily-diminished ability to use the system to its full capacity. The company's transparency is VERY much appreciated in regards to issues experienced; timely communication about issues make it a little less painful when things don't go as planned for that moment. #### Vendor response Dear Valued Partner, thank you for the kind review. We're very happy to hear that you find Credible to be intuitive, flexible, and applicable to the behavioral health field. While we are not perfect, we aim to act with integrity and transparency every step of the way we're pleased that this is appreciated and look forward to many more years of Partnership. Replied November 2019 --- ### Diverse needs, one program - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros We are a provider of many types of services from behavioral health to adult and pediatric developmental disability services. Credible has worked fairy well for us across our departments. It is best suited for our BH services but the customizable forms and services have worked for all other service. #### Cons The Credible Care app is lacking several features that the website has. Many of those features are necessary for the front line staff so they have to use the website on their mi Ike devices instead. --- ### Quality Assurance Director - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Credible's Knowledge base and Learning Management System (LMS) training website are very useful. We had a training domain set up to allow staff to practice before going live. Credible has a team that provides as well. The support team is contacted via “task ticket”. There is a fee involved with this feature which is built into our contract. Credible facilitates an end user training as part of the final stages of going live. Additionally we have direct contacts for Credible like our Senior Partner relationship manager as well. #### Cons There are some limitations with prescribing / ordering medication. --- ### Credible - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Configurability, flexibility, forms, support team. #### Cons When upgrades are made the functionality of some areas are effected and end up not working. Tired of hearing this is a known problem when we bring an issue to their attention - they should let us know to avoid issues. Some issues are still not resolved 3 years after discover, just get messages the tech team is working on it! Recent example - one upgrade allowed all E&M billing to default to the highest level or reimbursement regardless of the level we selected. We found issue by accident - this is FRAUD and we never knew it was a problem. --- ### Credible review - Overall rating: 4/5 - Reviewer: vincep@altacaregroup.org P. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall good. It is an adaptable program that can meet you company's specific needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy for front staff to use regarding notes and service planning #### Cons reporting is complicated unless you are set up correctly from the onset. --- ### It does the job - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use this in pretty basic ways and it serves its purpose for that. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It is fairly easy to figure out the basic functions and can get data with reports. #### Cons I found it harder to actually create new reports. It is harder to create online forms to be used. Also, would be helpful to offer forms in other languages besides English. --- ### Credible - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's nice to use and great be able to keep records . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Credible is easy to use when it's working. #### Cons When It's time for the weekly upgrade, it is very frustrating that it causes something to mess up else where. --- ### Credible software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can't compare with other software as I had no other experience, but still it looks to Credible has frequent glitches- and it takes them some time to resolve them. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use , features that are multi functional , #### Cons There is no anything that I could think of. --- ### User Friendly and Intuitive - Overall rating: 4/5 - Reviewer: Victoria M. - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to navigate, ability to customize forms, intuitive for end-user #### Cons Resolution of customer issues is often slow/less responsive than desired. --- ### It's okay but... - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like that i can have access to my online schedule from wherever i am and whenever i need. Because of my job i work a lot in the community and this helps me to keep my schedule straight and keep my clients information secure. #### Cons There are always a lot of bugs that have to be fixed in this program. It's tailored to our specific needs but there is also a lot that happens without cause ti and that can be very frustrating because it sets back an entire schedule. --- ### Credible - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: 1-3 years · a few times a year - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I went from using Credible to using another system, and I have to say, I enjoy the new system better. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros For a company the best piece is that you are able to look at all the encounters for each client. You can see all the information you need. #### Cons In my opinion it is not an easy one to learn. Its not easy to navigate through. ---