ClinicTracker Software

ClinicTracker Software

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About ClinicTracker

ClinicTracker, The Complete EHR Solution, is an ONC-ATCB certified integrated electronic health record (EHR), billing, and practice management system designed for mental health and substance abuse agencies of all sizes and types. In addition to typical clinic settings, the system also accommodates foster care and social services agencies, equine assisted services, university training clinics, family counseling services, telehealth practices, eating disorder clinics, and more. ClinicTracker synchronizes all clinical, scheduling, and billing data while automating workflows behind the scenes. Users can customize their dashboards to access patient details, paperwork status, appointments, messages, compliance alerts, and ePrescribing notifications. Many services integrate ...
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ClinicTracker Dashboard

ClinicTracker User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 34 reviews

Anonymous

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2018

I love is an excellent system of clinical practice record and electronic medical record.

The benefits that highlight the functionality of this software are: The Patient dashboard provides access to all patient data. The User Dashboard allows providers to access the status of their patients' details, procedures, appointments, messages, compliance alerts and ePrescription notifications. It is designed to optimize workflows from entry to discharge. The platform automates all clinical routines, increases billing efficiency, improves staff productivity and provides tools that help you manage your clinic effectively.

Pros

I like the most is that it is certified by ONC-ATCB for mental health and substance abuse practices. Consider that the program is suitable for almost all consultation settings, from small clinics to large behavioral health centers or abuse of articles with multiple locations.

Cons

I like the least is that the treatment for substance abuse is delicate, and for many approaches, the perspective of the work is case by case. However, the software is supported by ONC-ATCB for mental health and substance abuse practices.

Response from JAG Products

Thank you for your review. Designed specifically for behavioral/mental health agencies including those specializing in substance abuse, ClinicTracker is dedicated to providing the best solution possible for electronic health record management: streamlining redundant operations, flexing for unique situations, providing accessibility for patients and caregivers while maintaining maximum security. We appreciate your feedback on how the system works for your organization and look forward to continuing with you as a partner in future improvements.

Replied March 2022

Hildee

Time used: Free Trial

5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2011

The Bridge Family Center is located in West Hartford CT and operates an outpatient psychiatric clinic for children. The Bridge received notice that the software company that owned the software for the clinic was going out of business. The Bridge reviewed numerous software packages in an effort to find a replacement for the software. ClinicTracker was selected for a number of reasons. First, all of our interactions with the staff at ClinicTracker were pleasant. ClinicTracker staff was very accommodating, supplying demos for different Bridge staff members. Demos were also set up to show particular portions of ClinicTracker to specific Bridge staff (i.e. BillingTracker to billing and financials staff, clinical portions of ClinicTracker to clinical staff). There was no hard sell attitude when dealing with ClinicTracker. Demos of ClinicTracker highlighted the system's ease of use. This was very attractive because our previous system was complicated and cumbersome to use. From the first demo of ClinicTracker Bridge staff thought it was a system they could quickly become familar with and begin to use. ClinicTracker was an affordable software option for The Bridge. Once ClinicTracker was selected the real work began. The Bridge required a very fast turnaround on implementation because our current software would no longer be available. ClinicTracker staff was awesome during implementation. In a one month time frame they had installed the software and imported Bridge data from our current vendor and mapped it into ClinicTracker. Imported data was reviewed the Bridge staff. ClinicTracker staff worked closely with Bridge staff to make sure everything looked correct and operated successfully. On March 31st ClinicTracker trained Bridge clinical staff. We were live on April 1! ClinicTracker continued to work with Bridge finance staff to set up electronic billing through our clearinghouse. At the end of the first week our test batches had been accepted at the clearinghouse. In the last two and half months ClinicTracker has made some requested tweaks, giving us an even more usable, compatible system for our business. I have never had such positive feedback from staff following the implementation of a new system as I did with ClinicTracker. All staff comments have been positive. ClinicTracker is easy to learn and easy to use. I literally have had staff say to me "I love this system". ClinicTracker staff continues to be supportive and very responsive to questions. I believe The Bridge could not have made a better software selection.

Response from JAG Products

We were glad for the opportunity to help the Bridge Family Center replace its management software and meet its tight deadline and are gratified to hear how well the system has been received by staff. Our goal is to truly be a partner to clinics, help them clear all hurdles and operate as efficiently and effectively as possible. Streamlined migration from other services is only the beginning, we hope to continue adjusting configurations and optimizing to get the best performance for each client. Thank you, Hildee, for sharing your experience with ClinicTracker. We appreciate being a partner!

Replied March 2022

Katie

Company size: 51-200 employees

Industry: Mental Health Care

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2022

Implementation going great and the team is wonderful at meeting our specific needs!

Our counseling program is going to be able to service more clients and counselors will be able to spend more time doing what they love with the ease and efficiency of the clinic tracker program they created for our program!

Pros

As a new customer to Clinic Tracker, I am amazed at how smooth the implementation process is going. Clinic Tracker tailors their program to meet the needs of our program and continues to make tweaks to make documentation easier on clinicians.

Cons

So far no cons to report on. All of our request and needs are being met above expectations!

Reasons for choosing ClinicTracker

Customer service is great, location of company and on-site training offered to my team!

Reasons for switching to ClinicTracker

We needed a more efficient EHR system that can report out the data we need, while also making the documentation process easier for clinicians.

Response from JAG Products

Katie, we're glad to hear your ClinicTracker implementation is going as smoothly as you hoped. We get great satisfaction from calibrating our product to each new partner's specific needs. Your point, that an efficient system allows clients to spend more time doing what they love, is a great way to summarize our motivation. We strive to make processes easy and efficient so you can concentrate on your invaluable work! Thank you so much for sharing your experiences with ClinicTracker, and we look forward to growing and evolving with you.

Replied July 2022

BRIDGET

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

May 2020

A well intended mess

I like that I have better supervision over my staff. The note is the superbill so we have better staff compliance with notes. The reasons I chose it were valid. It is an integrated, customizable product that can grow with us. It does not work well with Apple products, at all. I just wish that they were consistent, and they are not. Their 100% satisfaction is a joke. We have had thousands of support tickets over the last year and I have only once been sent a satisfaction survey. I've been on their training calls. Those are mostly sales videos with a little training mixed in. Their customer relations people have reached out. They try to help, and I can not help but wonder why they can not get their product to stabilize.

Pros

The user dashboard is informative. You can highlight and save your most used reports. It is highly, almost too customizable. The staff is incredibly nice. So much so it took me a long time to leave this review. The billing feature works well, scheduling is well integrated into the virtual system which is nice. Love the patient portal. We are able to send out documents for people to sign virtually which is also very helpful.

Cons

This product appears to be combination of licenses from a bunch of other products, & they don't always work well together. Some part of the product is almost always broken. At this moment I can not login because a server is down. Last week I had client's cut off mid-session because of that problem & it isn't fixed yet. Their Tier one tech support is almost useless, and only accessible through the portal. You have to go back & forth with them 4-5 times before they will even look at the issue. I swear they are reading from a script. The Diagnostic Assessment, Crisis Plan and Treatment plan are useless in their current state. You of course, can pay them to customize it. Or you can learn how to do it yourself. But they have terrible documentation. Most of the time the documentation does not explain what something does, or how to use it. It just describes what a particular module is. When I ask tech support for help they don't understand the question. Set up was a nightmare. I lost several staff through the process. They were teaching me how to implement the system, but not how to use it. They did give me staff a brief training, but then when my staff had problems I had no idea how to help because I was still trying to finish implementation and had not learned how to use it yet. This is my 3rd EHR. My practice outgrew the other two. It has so much potential, but bigger practices wouldn't put up with the problems and smaller practices don't have the technical staff to keep up.

Reasons for choosing ClinicTracker

We outgrew Theranest, and ClinicTracker gave a better presentation than EHR your way.

Reasons for switching to ClinicTracker

It was too expensive and at the time Kareo did not have telehealth.

Response from JAG Products

Thanks for your feedback. We know that you found the implementation overwhelming, despite the efforts of all involved. Just for the record, many of the agencies who have successfully worked with our software use only Apple devices. It is also the case that customers can certainly reach us by phone, via our ticketing system, or by sending an email. We take great pride in ClinicTracker and our long (and verified) history of top-notch support. Best of luck!

Replied December 2020

Chad

Company size: 11-50 employees

Industry: Mental Health Care

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2022

Hopefull

Love the team! Funny and serious. Get the job done and have always made me feel valued!

Pros

The fact that the same people have been there for 4 years, we connect well. Features are expensive to customize but very useful. Treatment planning, and the billing department is great.

Cons

Its hard to train people on it takes time to get used to it. Compliance software is hard to work.

Reasons for choosing ClinicTracker

I liked Josh!

Response from JAG Products

Chad, we appreciate you too! Close partnerships with mental health care clinics, no matter their size, are what drive our continuing development. We're glad you've taken advantage of feature customizations to optimize ClinicTracker for your exact situation. We're proud to offer a level of support that isn't offered by our competitors. With each new custom development and each new piece of feedback our offerings get better. It's true, our dedicated team is very serious about delivering top level service but we aren't humorless robots. Sometimes lightening the mood with a joke is exactly what is needed. It opens up the lines of communication and can even lead to breakthroughs! We absolutely do value you, your perspective and our years-long partnership. Thank you for all those things and thank you for taking the time to write this review.

Replied April 2022

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