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Jane Reviews
Reviews Summary
Overall Rating
4.8Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.6
Customer Support
4.8
Value for money
4.7
Functionality
4.6
Pros
"Consistently incredible customer service. When I have a question about how to do something such as set-up an employees commission rate or process a refund, their email replies are thorough and even included embedded videos to help me see exactly what to do."
"Booking and appointment management from the Clinic Manager, Client, and Practitioner views are intuitive for most new users, including our older clients who sometimes struggle with technology."
"It makes booking easy, the user interface is pretty easy to figure out, and it connects to my personal calendar on my phone so that I don't miss new appointments that get scheduled."
Cons
"We have had some problems with the virtual appointment features within the app, often finding that we are missing sound or video on one end or the other."
"The Accounts Receivable report is very hard to navigate, and when you choose an account to investigate, it takes you to all outstanding balances with no way to filter the age of the charges."
"Sometimes I forget which password I used for specific providers, I have to reset it and that takes a little time."
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