What are KASA users saying about the software?

Software if easy to use and meets my needs

Pros

Ease of use. Scheduling is easy. Love the credit card feature. Being able to track my billing as well as patient balances are great. This software gives me all of the information I need to keep up with my practice.

Cons

There are some issues logging on at times when software is down. Also, there is lag time going from one screen to another at times.

The Best

Everything has been great from the comprehensive on boarding to the ongoing support. I’m not a computer person, and this has been easy to learn. This soft ware has enabled me to be more efficient, and spend more time with my clients. I get paid quickly and don’t have to hassle with claims issues.

Pros

I love this software because it helps me be organized, stay in top of my work load, and write much better notes and evaluations.

Cons

I haven’t found anything yet. If I do run into a problem that their Help menu doesn’t address, they respond to me quickly! They have real people giving real responses.

Kasa - Sub-Par in an industry with many options

My overall experience with Kasa leaves me with a bad taste in my mouth. I was paying 9% of my income to Kasa for billing, yet, their billing team struggled with communication with me. I was expected to somehow "know" about policies that were not outlined in our contract, which cost me a lot of money. The issues that Kasa's billing team were lagging on or that they mishandled were EASILY corrected when I personally made calls to insurance panels myself, which left me wondering why I was paying Kasa in excess of $1,000 monthly. When I communicated with Kasa via telephone I was told one thing, which changed in practice and Kasa acted like they didn't know who had given me erroneous information. When I asked to be released from my contract 2 months early due to their breach of contract they refused, stating, "we just miscommunicated." I have switched to Therapy Notes and let me tell you - I wish I had chosen them from the onset! Their customer service is excellent; their documentation features are good/current and I am saving $1,000 a month.

Pros

The software, itself, is average to less than average. The scheduler is easy to use, in general. Compared to other software programs there isn't much more that I can positively comment on.

Cons

The options for documentation are outdated, still containing some DSM-4 criteria. Adding documentation could be easier. It is not as intuitive as other software programs, like Therapy Notes, for example.

Excellent new mental health practice software

Probably the best and most responsive customer service I have ever had. Our reps responded consistently in less than 24 hours and explained everything for me in understandable terms. The customer service alone is worth the product! And transitions between teams is seamless (onboarding to cause managers). It’s so easy to schedule, note, bill and get paid

Pros

Nice aesthetic, easy to use, easy to view and navigate. Ability to scan, upload documents and add notes. Customizable (to an extent).

Cons

Little bugs here and there. I can’t have more than one goal per note. Limits to the ability to customize boxes and selections. Goals that are too long can’t be printed with the note (they literally write off the page), some changes in formatting between functions and silly requirements like selecting a goal is “therapy” and then having to additional drag a little box that says “therapy” from left to right.

Great support and wonderful customer service!

Pros

This program has been a great addition to a new private practice. It is easy to use, easy to bill, and KASA has great customer support. I like the reports that you can run. It has been great thus far for a private practice.

Cons

I would like the date of the next session to show when I am writing a progress note so that I do not have to save and double check the date of the next session. Minor issue at best.

System Down for 24 hours at last count - no idea of when it will be up and running!!!

Overall, my experience with KASA has been good but not being able to access the system for the last 24 hours has been very unsatisfactory and taints a lot of the very good things that I could have said prior. This is such an inconvenience that I am looking for some financial retribution to make me whole.

Pros

The system is one of the easiest that I have encountered once you get the knack. The learning curve is several trainings, as well as, my using the system over many days and hours.

Cons

There are is one major issue and another one that I recently encountered. The first is being able to write a note and then send to bill but getting a notice that "provider has another record". Once I see that I try to eliminate one of the records and am unable to. I finally abort the notes and then use a 2nd billing system to bill for those clients. My staff has had the same problems with this flow of how to the final step of billing. One big problem happened today where the system was not on line for 24hours and at last check - there is not sign that of when it will be up and running. No patient calendar, not ability to book appts., no ability to take credit card payments and no ability to write notes. I realize that things happen but I have not been with this system for more than a few months and being unable to access the system is not satisfactory. They need to find a back-up system or some other way to access the system as it is all that I have!!!!

A high quality contender

Although the entire platform was friendly, easy to use, and comprehensive, KASAs overall execution was a little too business minded and a little less thought out on the medical and therapeutic fronts, but overall is a solid product and was the one I voted for! It would be an interesting idea for them to offer their platform chunked out as different services for different price points, because I still think their patient portal and intraoffice communicating are some of the best around!

Pros

KASA was one of the top contenders when I was helping launch a speech therapy department at a newer clinic. The scheduling, reminders, and credit card functions were fabulous features not offered by a lot of medical documentation and billing providers. KASA has a sleek look to it's user interface and I loved the patient portal, after hours and out of office communicating with patients is an often a tricky but required part of the job and I loved the reassurance that KASA offered.

Cons

Ultimately, our team chose another product that focused more predominantly on SOAP notes, documentation, and billing because KASA wasn't as customizable on the documentation end of things as the rest of the staff wanted.

Generally my experiences have been good.

Pros

Its ease and convenience of use. Like that provides easy access to patient information with just one or two clicks. Scheduling is simple and straightforward.

Cons

Inability to remove some things on own; for example, a wrong insurance entry. Otherwise I have no real issues.

Working with KASA has been wonderful and has greatly improved out agency practice.

Has enabled us to take our agency to a multi site organization while still maintaining consistency and uniformity.

Pros

It is very user friendly, easy to train new staff and easily accessible from anywhere. Like that it is tailored to the unique needs of behavioral health rather than trying to retro fit medical software to meet our needs.

Cons

I would like to see the date/time function in session notes improved to be more streamlined and less cumbersome.

Great product

Pros

This product is easy to use and helps maintain compliance

Cons

Integration process was good but could have been a bit smoother

Highly Recommend

Fantastic experience. I highly recommend using them. I love the Full Service option, but they have varying levels of service so check them out for what works best for you and your practice needs. You won't be disappointed :)

Pros

I have used the Full Service option from KASA for the past two years, and they are fantastic in every way. They are always so kind and professional and their EHR software is very user friendly and visually appealing. Working with KASA allows me to focus on providing therapy and not having to worry about billing, appealing insurance companies, and scheduling. Their answering service is great and my clients always inform me of how kind each of the receptionists are when they call.

Cons

Truly no cons. I haven't had any problems with KASA over two years, and I don't expect to have any moving forward. Every team member I have interacted with has been very profession, helpful, and kind.

They simplify the business of being in practice.

Pros

On-line access and synching ability to our internal systems. We love having everything in one place: Scheduling, charting, and billing are so efficient. KASA is helping us go paperless. Because of this system, we can efficiently run multiple offices. We are still learning all the features it has. Although we are fully functioning with KASA, it offers so much we are certain to become even more efficient. The reduction in staff time and printing costs alone pay for the cost of having KASA.

Cons

There are a few limits on the features, such as customizing our templates. Training is easy, but takes quite a bit of time and is an investment cost to use the system. Although it is an intuitive system, there are a lot of intricacies to learn about in order to use it efficiently.

Kasa has helped our agency improve exponentially. The staff is so kind and a joy to work with.

This software keeps our agency 100% more organized and efficient when it comes to documentation, scheduling, and record-keeping. We greatly appreciate the appointment reminder fuctions as well as its accessibility.

Pros

I most like how the calendar and note documentation are connected, meaning that a scheduled appointment automatically creates a session note. I also like how responsive, kind, and easy-to-work-with the staff at Kasa are, across all departments.

Cons

I least like the treatment plan fuction in Kasa. It does not fully line up with requirements from payors. I do wish Kasa had more functions regrading payroll options. Printing reports in Kasa do not include titles or headings, which can be difficult when these reports need to be sent outside the agency. It also does not allow you to add your own logo to your documentation or reports.

Do not use this as your billing service

As stated, I am paying for a billing service to "do the billing work"...I do not want another full time job and that is what this service feels like. The sales person misrepresents the company. You do all of the work and then pay a big fee for???

Pros

The Sales person misrepresented the billing company. My former company ended and I had to find a new company fast. I did research and thought this was a good fit. If you are brand new to the industry you may keep their service, as you do not know anything better. However, If you are a seasoned practitioner who has had a billing service...this is not the product for you. We already have long hours doing treatment during the week, if you sign on you will now spend your entire weekend doing data entry. The man who created this company did not have the practitioner in mind, but rather how he could make the most money with the least amount of effort. Billing companies usually enter the data...now you will do all of this as well as many other tasks that are usually done by your billing service . They tell you that there is no sign up fee but in reality ...you will need to pay their staff a high hourly rate to set up your accounts. You will also be responsible for calling all of the insurance companies, setting up/changing all of your portals and anything else that comes up. Every company I have ever had did this when they set you up. You will also have to enter all of your client data which is also usually done by the billing company. They have additional hidden fees. I specifically asked before I signed on and they stated that there were none. Then after I signed on, I was told I needed to pay another department to "fix" anything that is not set up correctly.

Cons

Whoever created this system, has not worked as a therapist. There are too many screens to fill out just to make one simple thing happen. We work long hours and they last thing we want to do is spend our entire weekend doing data entry. Yes you may have nice reports but who cares when you have no free time to do anything else. I did not get to do one thing this summer, as all of my time went into learning the system and wasting so much time with entering data. It should be kept simple and the billing company should do the work. I hired a company to do billing not for me to take on another full time job.

A life saver!!!

Ease of notes, great receptionist team, saves me time, and easy to use!

Pros

I LOVE KASA and have been using them for 3 years. They save me time and money with their program and their assistance with my private practice.

Cons

I wish there was a mobile website so that I could access appts. and notes on the go. I also wish there was a better way to streamline communication with all receptionists at times though they do a pretty good job of communicating with one another.

Very happy customer

Before hiring KASA I was doing all of my billing myself. I would rather spend my time seeing clients than trying to figure out how to get paid for my services. KASA has saved me about 15 hours of work a week, and is making sure I get paid for my services. I am so happy with their professionalism and knowledge.

Pros

The software is easy to use and the billing team is amazing. The lady I work with always answers my questions promptly and has done a fabulous job with getting all of my claims sent in at the end of each day. Deciding to hire KASA was the best business decision I could have made.

Cons

I don’t have any complaints about the software. It is user friendly. I wish I had more free time to review all of the reports on a regular basis as they are very informative and accurate.

KASA is a "Good Fit"

KASA EMR is beneficial in helping me stay abreast of my clinical notes. I love having everything I need from bringing a new client in, adding insurance companies, completing notes and assessments, to taking payments or having insurance comapnies billed by the support team to exiting a client confined within one system. At this point in my practice life, KASA is my one stop shop.

Pros

I like the format for adding and setting up new clients. I also like the simplicity of taking credit card payments.

Cons

I don't like the new change to having two separate areas for notes: Appointments needing a note and Pending notes. I'm not sure that was a needed change.??

KASA helped me save my practice when Medicaid had a very difficult transition.

It makes doing my job more simple.

Pros

It is easy to use and it helps me stay on top of my case notes. It is efficient.. once I submit a note, it usually gets paid within 2 weeks. I also like the support provided. If I email a question it is usually answered within a day or on the same day.

Cons

The internal email function needs an attachment feature. That way I could send attachments and be assured that they are secure.

KASA isn't worth the hype

The note section is NOT customized. It is rudimentary at best. At worst--- if you get audited you will fail for sure. You have to type everything. Unsure how they are still in business.

Pros

The schedulers are good but there are TONS of turn over and many mistakes. Things are scheduled on the wrong day. People quit and no one tells you. Currently there's not even a manager for my account. Rep in sales is never there. No one can assist you if there's problems. While they say they "take care of everything" they dont

Cons

Billing is a nightmare. I'm not the only person who thinks that- it legit is terrible. Billing people are incompetent. Claims are always denied. and it's a percentage based of income--- overall I would never recommend it to anyone ever.

Review and Feedback

Kasa has a wonderful customer support team that are responsive and helpful.

Pros

It's easy to use for updating client records.

Cons

Updates have been troublesome as they have rolled out.

Great practice management software

KASA has made it possible for me to launch my own private practice. Their services were created with the needs of therapists in mind, and their software is tailored to accomplish the necessary tasks!

Pros

The KASA software is very user-friendly and intuitive; it didn't take long at all to become familiar with its features. I have appreciated that there are levels to its use, depending on what your individual practice needs are. For example, I can maintain my entire mental health record through KASA or only utilize it for billing purposes and it functions well either way.

Cons

The only difficulty that I've experienced with the software has been minor, and it involved settings within the calendar. When I reached out for help to the KASA staff, they addressed the issue right away and made the necessary changes within my calendar. During the time that I have been using these services, there has only been one time when the KASA system was "down", and, again, that was taken care of quickly also.

I've been with Kasa for 5 years, I like that we can have receptionists answering and verifying.

None, I stayed with KASA because it offers receptionist, a practice management team.

Cons

the signature pad would be great, doesn't count the sessions so I never know when I need to write to the insurance company for more sessions, does not create super bills, does not follow requirements for progress notes from insurance companies. No signatures for progress notes. Nothing, almost completely archaic, words like"inappropriate/depressed" should be eliminated. Software does not follow the requirements for progress notes dictated by insurance. The developer should check The DHS's requirements and develop corresponding software or just check out Simple Practice.

I've been a KASA customer for about 2 years and couldn't be happier with their service!

Pros

I love how easy it is to use and that I can access my calendar on all of my devices. The software also allows me to keep my client's records all in one place so it's easy to keep track of records.

Cons

The only thing I wish the software could help with is having a online system or calendar that my clients could access to schedule appointments instead of me having to call them.

Wonderful!

It's easy to use and is tailored for my agency.

Pros

It's tailored to Mental Health Therapy. Also, we get quick responses when we have problems with the software.

Cons

Assessments and social history's go missing at times. Then it takes a long time for it to be found. I think it doesn't work very good with my Chrome book.

Having this service is essential to my success in private practice.

Pros

The software is clear and easy to use. If I have any questions, my "team" is there to help. They are always friendly and knowledgable.

Cons

I would like to have more prompts in the "notes" section as well as the treatment planning section. I understand the reason for having to verify submitted dates of service but the two step process is sometimes frustrating due to the added time.