Software if easy to use and meets my needs

Pros

Ease of use. Scheduling is easy. Love the credit card feature. Being able to track my billing as well as patient balances are great. This software gives me all of the information I need to keep up with my practice.

Cons

There are some issues logging on at times when software is down. Also, there is lag time going from one screen to another at times.

The Best

Everything has been great from the comprehensive on boarding to the ongoing support. I’m not a computer person, and this has been easy to learn. This soft ware has enabled me to be more efficient, and spend more time with my clients. I get paid quickly and don’t have to hassle with claims issues.

Pros

I love this software because it helps me be organized, stay in top of my work load, and write much better notes and evaluations.

Cons

I haven’t found anything yet. If I do run into a problem that their Help menu doesn’t address, they respond to me quickly! They have real people giving real responses.

Kasa - Sub-Par in an industry with many options

My overall experience with Kasa leaves me with a bad taste in my mouth. I was paying 9% of my income to Kasa for billing, yet, their billing team struggled with communication with me. I was expected to somehow "know" about policies that were not outlined in our contract, which cost me a lot of money. The issues that Kasa's billing team were lagging on or that they mishandled were EASILY corrected when I personally made calls to insurance panels myself, which left me wondering why I was paying Kasa in excess of $1,000 monthly. When I communicated with Kasa via telephone I was told one thing, which changed in practice and Kasa acted like they didn't know who had given me erroneous information. When I asked to be released from my contract 2 months early due to their breach of contract they refused, stating, "we just miscommunicated." I have switched to Therapy Notes and let me tell you - I wish I had chosen them from the onset! Their customer service is excellent; their documentation features are good/current and I am saving $1,000 a month.

Pros

The software, itself, is average to less than average. The scheduler is easy to use, in general. Compared to other software programs there isn't much more that I can positively comment on.

Cons

The options for documentation are outdated, still containing some DSM-4 criteria. Adding documentation could be easier. It is not as intuitive as other software programs, like Therapy Notes, for example.

Highly Recommend

Fantastic experience. I highly recommend using them. I love the Full Service option, but they have varying levels of service so check them out for what works best for you and your practice needs. You won't be disappointed :)

Pros

I have used the Full Service option from KASA for the past two years, and they are fantastic in every way. They are always so kind and professional and their EHR software is very user friendly and visually appealing. Working with KASA allows me to focus on providing therapy and not having to worry about billing, appealing insurance companies, and scheduling. Their answering service is great and my clients always inform me of how kind each of the receptionists are when they call.

Cons

Truly no cons. I haven't had any problems with KASA over two years, and I don't expect to have any moving forward. Every team member I have interacted with has been very profession, helpful, and kind.

Excellent new mental health practice software

Probably the best and most responsive customer service I have ever had. Our reps responded consistently in less than 24 hours and explained everything for me in understandable terms. The customer service alone is worth the product! And transitions between teams is seamless (onboarding to cause managers). It’s so easy to schedule, note, bill and get paid

Pros

Nice aesthetic, easy to use, easy to view and navigate. Ability to scan, upload documents and add notes. Customizable (to an extent).

Cons

Little bugs here and there. I can’t have more than one goal per note. Limits to the ability to customize boxes and selections. Goals that are too long can’t be printed with the note (they literally write off the page), some changes in formatting between functions and silly requirements like selecting a goal is “therapy” and then having to additional drag a little box that says “therapy” from left to right.

Great support and wonderful customer service!

Pros

This program has been a great addition to a new private practice. It is easy to use, easy to bill, and KASA has great customer support. I like the reports that you can run. It has been great thus far for a private practice.

Cons

I would like the date of the next session to show when I am writing a progress note so that I do not have to save and double check the date of the next session. Minor issue at best.

They simplify the business of being in practice.

Pros

On-line access and synching ability to our internal systems. We love having everything in one place: Scheduling, charting, and billing are so efficient. KASA is helping us go paperless. Because of this system, we can efficiently run multiple offices. We are still learning all the features it has. Although we are fully functioning with KASA, it offers so much we are certain to become even more efficient. The reduction in staff time and printing costs alone pay for the cost of having KASA.

Cons

There are a few limits on the features, such as customizing our templates. Training is easy, but takes quite a bit of time and is an investment cost to use the system. Although it is an intuitive system, there are a lot of intricacies to learn about in order to use it efficiently.

Very happy customer

Before hiring KASA I was doing all of my billing myself. I would rather spend my time seeing clients than trying to figure out how to get paid for my services. KASA has saved me about 15 hours of work a week, and is making sure I get paid for my services. I am so happy with their professionalism and knowledge.

Pros

The software is easy to use and the billing team is amazing. The lady I work with always answers my questions promptly and has done a fabulous job with getting all of my claims sent in at the end of each day. Deciding to hire KASA was the best business decision I could have made.

Cons

I don’t have any complaints about the software. It is user friendly. I wish I had more free time to review all of the reports on a regular basis as they are very informative and accurate.

KASA isn't worth the hype

The note section is NOT customized. It is rudimentary at best. At worst--- if you get audited you will fail for sure. You have to type everything. Unsure how they are still in business.

Pros

The schedulers are good but there are TONS of turn over and many mistakes. Things are scheduled on the wrong day. People quit and no one tells you. Currently there's not even a manager for my account. Rep in sales is never there. No one can assist you if there's problems. While they say they "take care of everything" they dont

Cons

Billing is a nightmare. I'm not the only person who thinks that- it legit is terrible. Billing people are incompetent. Claims are always denied. and it's a percentage based of income--- overall I would never recommend it to anyone ever.

KASA is a "Good Fit"

KASA EMR is beneficial in helping me stay abreast of my clinical notes. I love having everything I need from bringing a new client in, adding insurance companies, completing notes and assessments, to taking payments or having insurance comapnies billed by the support team to exiting a client confined within one system. At this point in my practice life, KASA is my one stop shop.

Pros

I like the format for adding and setting up new clients. I also like the simplicity of taking credit card payments.

Cons

I don't like the new change to having two separate areas for notes: Appointments needing a note and Pending notes. I'm not sure that was a needed change.??

System Down for 24 hours at last count - no idea of when it will be up and running!!!

Overall, my experience with KASA has been good but not being able to access the system for the last 24 hours has been very unsatisfactory and taints a lot of the very good things that I could have said prior. This is such an inconvenience that I am looking for some financial retribution to make me whole.

Pros

The system is one of the easiest that I have encountered once you get the knack. The learning curve is several trainings, as well as, my using the system over many days and hours.

Cons

There are is one major issue and another one that I recently encountered. The first is being able to write a note and then send to bill but getting a notice that "provider has another record". Once I see that I try to eliminate one of the records and am unable to. I finally abort the notes and then use a 2nd billing system to bill for those clients. My staff has had the same problems with this flow of how to the final step of billing. One big problem happened today where the system was not on line for 24hours and at last check - there is not sign that of when it will be up and running. No patient calendar, not ability to book appts., no ability to take credit card payments and no ability to write notes. I realize that things happen but I have not been with this system for more than a few months and being unable to access the system is not satisfactory. They need to find a back-up system or some other way to access the system as it is all that I have!!!!

Kasa has helped our agency improve exponentially. The staff is so kind and a joy to work with.

This software keeps our agency 100% more organized and efficient when it comes to documentation, scheduling, and record-keeping. We greatly appreciate the appointment reminder fuctions as well as its accessibility.

Pros

I most like how the calendar and note documentation are connected, meaning that a scheduled appointment automatically creates a session note. I also like how responsive, kind, and easy-to-work-with the staff at Kasa are, across all departments.

Cons

I least like the treatment plan fuction in Kasa. It does not fully line up with requirements from payors. I do wish Kasa had more functions regrading payroll options. Printing reports in Kasa do not include titles or headings, which can be difficult when these reports need to be sent outside the agency. It also does not allow you to add your own logo to your documentation or reports.

Generally my experiences have been good.

Pros

Its ease and convenience of use. Like that provides easy access to patient information with just one or two clicks. Scheduling is simple and straightforward.

Cons

Inability to remove some things on own; for example, a wrong insurance entry. Otherwise I have no real issues.

A life saver!!!

Ease of notes, great receptionist team, saves me time, and easy to use!

Pros

I LOVE KASA and have been using them for 3 years. They save me time and money with their program and their assistance with my private practice.

Cons

I wish there was a mobile website so that I could access appts. and notes on the go. I also wish there was a better way to streamline communication with all receptionists at times though they do a pretty good job of communicating with one another.

Do not use this as your billing service

As stated, I am paying for a billing service to "do the billing work"...I do not want another full time job and that is what this service feels like. The sales person misrepresents the company. You do all of the work and then pay a big fee for???

Pros

The Sales person misrepresented the billing company. My former company ended and I had to find a new company fast. I did research and thought this was a good fit. If you are brand new to the industry you may keep their service, as you do not know anything better. However, If you are a seasoned practitioner who has had a billing service...this is not the product for you. We already have long hours doing treatment during the week, if you sign on you will now spend your entire weekend doing data entry. The man who created this company did not have the practitioner in mind, but rather how he could make the most money with the least amount of effort. Billing companies usually enter the data...now you will do all of this as well as many other tasks that are usually done by your billing service . They tell you that there is no sign up fee but in reality ...you will need to pay their staff a high hourly rate to set up your accounts. You will also be responsible for calling all of the insurance companies, setting up/changing all of your portals and anything else that comes up. Every company I have ever had did this when they set you up. You will also have to enter all of your client data which is also usually done by the billing company. They have additional hidden fees. I specifically asked before I signed on and they stated that there were none. Then after I signed on, I was told I needed to pay another department to "fix" anything that is not set up correctly.

Cons

Whoever created this system, has not worked as a therapist. There are too many screens to fill out just to make one simple thing happen. We work long hours and they last thing we want to do is spend our entire weekend doing data entry. Yes you may have nice reports but who cares when you have no free time to do anything else. I did not get to do one thing this summer, as all of my time went into learning the system and wasting so much time with entering data. It should be kept simple and the billing company should do the work. I hired a company to do billing not for me to take on another full time job.

KASA helped me save my practice when Medicaid had a very difficult transition.

It makes doing my job more simple.

Pros

It is easy to use and it helps me stay on top of my case notes. It is efficient.. once I submit a note, it usually gets paid within 2 weeks. I also like the support provided. If I email a question it is usually answered within a day or on the same day.

Cons

The internal email function needs an attachment feature. That way I could send attachments and be assured that they are secure.

Review and Feedback

Kasa has a wonderful customer support team that are responsive and helpful.

Pros

It's easy to use for updating client records.

Cons

Updates have been troublesome as they have rolled out.

Great practice management software

KASA has made it possible for me to launch my own private practice. Their services were created with the needs of therapists in mind, and their software is tailored to accomplish the necessary tasks!

Pros

The KASA software is very user-friendly and intuitive; it didn't take long at all to become familiar with its features. I have appreciated that there are levels to its use, depending on what your individual practice needs are. For example, I can maintain my entire mental health record through KASA or only utilize it for billing purposes and it functions well either way.

Cons

The only difficulty that I've experienced with the software has been minor, and it involved settings within the calendar. When I reached out for help to the KASA staff, they addressed the issue right away and made the necessary changes within my calendar. During the time that I have been using these services, there has only been one time when the KASA system was "down", and, again, that was taken care of quickly also.

Working with KASA has been wonderful and has greatly improved out agency practice.

Has enabled us to take our agency to a multi site organization while still maintaining consistency and uniformity.

Pros

It is very user friendly, easy to train new staff and easily accessible from anywhere. Like that it is tailored to the unique needs of behavioral health rather than trying to retro fit medical software to meet our needs.

Cons

I would like to see the date/time function in session notes improved to be more streamlined and less cumbersome.

I've been a KASA customer for about 2 years and couldn't be happier with their service!

Pros

I love how easy it is to use and that I can access my calendar on all of my devices. The software also allows me to keep my client's records all in one place so it's easy to keep track of records.

Cons

The only thing I wish the software could help with is having a online system or calendar that my clients could access to schedule appointments instead of me having to call them.

I've been with Kasa for 5 years, I like that we can have receptionists answering and verifying.

None, I stayed with KASA because it offers receptionist, a practice management team.

Cons

the signature pad would be great, doesn't count the sessions so I never know when I need to write to the insurance company for more sessions, does not create super bills, does not follow requirements for progress notes from insurance companies. No signatures for progress notes. Nothing, almost completely archaic, words like"inappropriate/depressed" should be eliminated. Software does not follow the requirements for progress notes dictated by insurance. The developer should check The DHS's requirements and develop corresponding software or just check out Simple Practice.

Wonderful!

It's easy to use and is tailored for my agency.

Pros

It's tailored to Mental Health Therapy. Also, we get quick responses when we have problems with the software.

Cons

Assessments and social history's go missing at times. Then it takes a long time for it to be found. I think it doesn't work very good with my Chrome book.

Having this service is essential to my success in private practice.

Pros

The software is clear and easy to use. If I have any questions, my "team" is there to help. They are always friendly and knowledgable.

Cons

I would like to have more prompts in the "notes" section as well as the treatment planning section. I understand the reason for having to verify submitted dates of service but the two step process is sometimes frustrating due to the added time.

I find the software easy to use and the reports can be done in only a few minutes.

Easy writing of reports and access to printing reports

Pros

The information is succinct and easy to enter. Retrieving reports for releases does not take much time or effort.

Cons

The intake reports do not pull together well in a complete evaluation report. There is very little time once a report has been saved and signed to make changes and the unlock process is a cumbersome.

A great full service product and team!

Pros

I like that it's not only software, but a full service team comes with it to help with all of my agency's billing and scheduling needs. We have positive feedback from our clients about the reception team which is extremely important as they are frequently the client's first contact.

great experience

Pros

The ease of use and all information in place is the best feature. The software was easy to learn and support when needed

Cons

none so far. It has been a great help to me. Maybe a feature that offered more reports or ability to adjust note templates.

I would be at a loss for billing without the KASA team

Billing help primarily

Pros

There is someone there to help with billing and software issues. They are prompt polite and helpful.

Cons

I have trouble at times navigating aspects of the software that I infrequently use, about amounts paid by various insurance companies also sometimes the intake information like goals, doesn't seem to make it to the first note. However, I am not very tech savvy.

KASA is a phenomenal business resource.

Pros

I thoroughly like the ease of doing my billing when I am ready to anywhere I choose and at anytime I choose.

Cons

I dislike having limited technical support outside of traditional business hours, on weekends, and holidays .

Kasa Review

Great

Pros

The Kasa system is quick & easy to use.

Cons

Treatment plan component could be better. Also, if they could implement an electronic signature format so clients could electronically sign consent forms.

Just What I Was Looking for!

A+ For the EMR and mostly for the billing services they provide

Pros

The software is incredibly easy to use and took very little warning her to be able to be comfortable and get it done. Our use their billing service, and this is the reason for the 10 out of 10. The platform is incredibly easy to use but they also do a great job making sure that I get paid for the claims I submit him leave much more time for me to be able to focus on my practice. The customer service is outstanding and they always get back to my emails within a day, usually pretty quickly and they always have an answer. After stumbling around with a few other options for EMR and billing options, I will be here for as long as they’ll have me.

Cons

There isn’t a lot of ability to change the structure of note templates, but they have what insurance needs.

All around great service!

Pros

KASA offers a full service package which is great for those of us who provide service but also handle the business operations.

Cons

I would love to be able to add to the treatment plan. I would like to be able to upload my consent and have clients sign the consent via tablet so that I can reduce my on-site paper usage.

Kasa is a good solution for your practice

I use KASA to help me with billing and scheduling. I am new to private practice so it has been a big help to me for the administrative side of my business. The billing and scheduling team are very knowledgeable and are helpful when I have questions or if I need assistance.

Pros

What I like most about this software is that it is easy to use and it is functional for helping you to run your practice efficiently. I like the to-do list for my progress notes.

Cons

What I like the least about this software is that it is not mobile friendly. I use my phone regularly to access my calendar and scheduling, and it does not work well on your mobile device.

Private Practice Therapist

Having the EHR and billing support has been very helpful in terms of freeing me up to attend to all of the start up responsibilities of opening a practice while also focusing on what I enjoy most, being in session with my clients.

Pros

I like that Kasa is always working to improve it's product. I'm not quite 6 months in, and there have already been updates that have improved my experience with the software. I appreciate that the navigation between pages is simple and easy to use.

Cons

It would be nice if there were the option to upload a documentation template that could then interact with dictation software. As a provider working in a niche area, pediatric care, that would be helpful for me.

Worth the money

I have enjoyed my experience with KASA overall. My only concern is that I have frequent changes of my account representatives.

Pros

Ease of use. Start up is simple. Efficient. User friendly.

Cons

I have no cons to provide. I am please with the product.

Professional and Efficient

The professionals at KASA have are efficient, knowledgable, and goal orientated. It has been a great experience opening up my clinic with KASA supporting me the entire journey.

Pros

I like the ease of use and that there is great support from the staff.

Cons

I would like to see more flexibility in modifying the clinical notes.

AMAZING!!!

Pros

I made the switch from another software provider to KASA just a couple of months ago and it has already paid for itself! Having a virtual front desk that is staffed with kind and knowledgeable people has proven to be invaluable! I'm sticking with KASA for the duration!

Cons

I have not experienced any negatives from this software.

Efficient and Professional

The verification of benefits features is so helpful because it cuts down my time on the phone to do it myself. CSRs have been godsents to me as a new business owner. They bring observations or concerns to me when they are made aware by MCOs or insurance companies.

Pros

I have really enjoyed the professionalism and efficiency of the KASA team. I receive replies to my inquiries within the same day and they go above and beyond to resolve my issues.

Cons

I have no complaints about this software.

Fantastic comprehensive service!

Excellent demo, setup, orientation, and now product/service performance!! In every way my expectations have been exceeded!

Pros

1. Good customer service, 2. Easy to use/learn, 3. Comprehensive in nature

Better than being alone, but still needs work.

There wasn't a lot of explanation regarding how to annotate dollars received or integration of additional software

Pros

Consistent communication and overall availability.

Cons

It is not compatible with outlook to combine calendars or upload files.

KASA EMR Review

Pros

Billing Scheduling Quick responses Helpful staff

Cons

Cost for cred. Insurance Connection issues

It’s like having an in house team.

Troubleshooting done by professionals, thorough.

Pros

Ease of use, features, customer service, transparency.

Cons

Would like it to appear more branded by my business to clients.

Recommended KASA EMR

The representatives at KASA have been amazing. Throughout the onboarding process, they were incredibly helpful and checked-in with me constantly. They rapidly responded to emails and made the whole process as smooth as possible. All of the representatives were incredible!

Pros

The software is easy to utilize and edit changes throughout the document. EHR is a breeze because of KASA.

Cons

It did take a little bit of finesse to figure out some of the navigation features, but once I did, the process moved much more quickly.

Easiest system to use with the best people I've ever found to help me!

Can't think of many con's. Before using this system I was using office ally, and before that to other systems over many years. Not only is this the best system I've ever found, but the most helpful and supportive people to make my business actually work. I can't more highly recommend this system, these people, and the work that's being done. Thank you.

Kasa

Good.

Pros

Transparency and help provided. How your able to see status of things

Cons

Little too much billing terms for someone who does not do medical billing

Great company, great service

My experiences with KASA as my billing agency has been great. If I have any issues or questions they respond promptly. I spend less time talking to insurance companies, billing and more time with my clients.

Decent EMR system

Pros

This EMR system overall was a reasonable price and easy to use softward

Cons

The software does require some training before using.

Business changer!

Pros

KASA has helped my business tremendously! I was struggling with insurance claims and now I don't. I'm able to focus more time on my clients instead of insurance forms. Very helpful, friendly staff! Highly recommend!

Cons

I can't think of any I don't like about the software. There's a learning curve of course, but it is easy to pick up!