Ease of use. Scheduling is easy. Love the credit card feature. Being able to track my billing as well as patient balances are great. This software gives me all of the information I need to keep up with my practice.

There are some issues logging on at times when software is down. Also, there is lag time going from one screen to another at times.

Everything has been great from the comprehensive on boarding to the ongoing support. I’m not a computer person, and this has been easy to learn. This soft ware has enabled me to be more efficient, and spend more time with my clients. I get paid quickly and don’t have to hassle with claims issues.

I love this software because it helps me be organized, stay in top of my work load, and write much better notes and evaluations.

I haven’t found anything yet. If I do run into a problem that their Help menu doesn’t address, they respond to me quickly! They have real people giving real responses.

My overall experience with Kasa leaves me with a bad taste in my mouth. I was paying 9% of my income to Kasa for billing, yet, their billing team struggled with communication with me. I was expected to somehow "know" about policies that were not outlined in our contract, which cost me a lot of money. The issues that Kasa's billing team were lagging on or that they mishandled were EASILY corrected when I personally made calls to insurance panels myself, which left me wondering why I was paying Kasa in excess of $1,000 monthly. When I communicated with Kasa via telephone I was told one thing, which changed in practice and Kasa acted like they didn't know who had given me erroneous information. When I asked to be released from my contract 2 months early due to their breach of contract they refused, stating, "we just miscommunicated." I have switched to Therapy Notes and let me tell you - I wish I had chosen them from the onset! Their customer service is excellent; their documentation features are good/current and I am saving $1,000 a month.

The software, itself, is average to less than average. The scheduler is easy to use, in general. Compared to other software programs there isn't much more that I can positively comment on.

The options for documentation are outdated, still containing some DSM-4 criteria. Adding documentation could be easier. It is not as intuitive as other software programs, like Therapy Notes, for example.

Probably the best and most responsive customer service I have ever had. Our reps responded consistently in less than 24 hours and explained everything for me in understandable terms. The customer service alone is worth the product! And transitions between teams is seamless (onboarding to cause managers). It’s so easy to schedule, note, bill and get paid

Nice aesthetic, easy to use, easy to view and navigate. Ability to scan, upload documents and add notes. Customizable (to an extent).

Little bugs here and there. I can’t have more than one goal per note. Limits to the ability to customize boxes and selections. Goals that are too long can’t be printed with the note (they literally write off the page), some changes in formatting between functions and silly requirements like selecting a goal is “therapy” and then having to additional drag a little box that says “therapy” from left to right.