myEvolv

RATING:

2.8

(12)

About myEvolv

myEvolv is an ONC-certified electronic health record (EHR) with comprehensive clinical, financial and operational features. It was designed specifically for organizations serving children and families, intellectual and developmental disabilities (I/DD), autism services, and behavioral health. It enables case coordination across programs, providers and communities. The solution supports person-centered care in a range of settings and connects data from individual support plans to program plans and staff members’ documentation. Real-time clinical management, billing and reporting functions deliver the full benefits of Multisystemic Therapy (MST). The platform is comprised of simplified evaluation tools that enable real-time access to individual records – from a...

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myEvolv Reviews

Overall Rating

2.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

3

Customer Support

2

Value for money

2.5

Functionality

3

Most Helpful Reviews for myEvolv

1 - 5 of 12 Reviews

Shivangi

Medical Practice, 51-200 employees

Used less than 6 months

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

User-friendly

PROS

Able to navigate menu's. Put client data. Confidientiality. Reports are generated easily. Excel preview of report works.

CONS

Customer Service. Inadequate formulas. Inadequate information about the services that were required.

Katie

Medical Practice

Used more than 2 years

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2016

Twelve years with Evolv and still tapping into the vast capabilities

PROS

We implemented myEvolv 12 years ago, both clinical and financial, and both the software and our organization continue to expand our opportunities for new ways to meet industry changes. Netsmart (and prior to that, DeFran) has always been a leader in having software ready to meet any industry required changes, well in advance of a needed date, so all testing can be done by agencies. They provide great methods of communication between all agencies so we can share concerns and solutions. Netsmart provides regular webinars and emails to agencies to keep us informed on what is occurring and what is being developed. The software works great between the clinical and finance interface. As a System Administrator that covers all aspects of the system, I feel I have the ongoing training, communication, upgrades, and support to keep my agency flying.

CONS

At times, getting to the right support person is difficult. The Help Desk format has changed a few times over the years and now, how you write a request for assistance is very important....and sometimes you need to send multiple reminders before you get a response which is relatively new. I think the slower response is due to rapid growth within the support area and they are not ready for the volume, however, it is still frustrating to the user.

Rachel

51-200 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed February 2019

Painful

PROS

The one good thing about this product is its ability to interface with other software. This is helpful to keep the chart updated with toxicology results and medication changes. However, this has not been fully implemented and I foresee problems once we goes live.

CONS

The implementation phase of this product was poorly conducted. The data conversion was missing important information that was supposed to be included in the documentation. We ended up having to go into each chart and add basic information that we already provided to netsmart but wasn't input in the system. There is very little guidance and training after the go-live date and what training is done leaves a lot to be desired. There are several basic needs the system is not sophisticated enough to handle including the workflow set up for the new OASAS 820 regulations. This makes it difficult to track compliance which is needed for credentialing purposes. Reports are not user friendly and do not export data to excel well. It basically exports all the data into the spreadsheet and you spend most of your time deleting what you don't need making it inefficient to use. The solution provided to us by netsmart was to use the data insight reports. If you don't know SQL, don't bother. It also doesn't allow you to share the reports that you create with the entire staff. It only gets shared with the staff that have access to the data insight reports. The KPI function is nice but it is still being developed so there are a lot of reports that cannot be built. The OASAS admission (PAS 44) and discharge (PAS 45) forms are supposed to pull so you can do batch submissions. Unfortunately, the forms in netsmart are not able to follow any logic to guide clinicians to answer correctly so none of the batch submissions go through making the entire process useless. Group functionality is poor. Even if a client is discharged from the program, they remain in the groups. There is not even a prompt to remove them. This ends up leading to difficulty putting an end date to the client enrolled in the group. Furthermore, the names keep piling up on the list which is a nuisance. Treatment plan configuration is not user friendly. The system requires a lot of clicks and steps to get anything done. The overall experience with this system has been problematic from the beginning. No matter what we are trying to accomplish, there are always issues.

Moriah

Medical Practice, 2-10 employees

Used daily for less than 6 months

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed November 2016

myEvolv by Netsmart

I chose this system because the price was good and the reviews were good. It as well seems like a fairly simple program to work. You can access this site from we-based computers and via cell phone, which can be very helpful. myEvolv by Netsmart isan integrated EHR solution that incorporates a robust accountsreceivable/accounts payable sub-ledger directly within the system. The software is ideal for community health centers as well as behavioral &mental health facilities, child, family & social services agencies, and providers serving individuals with intellectual & developmental disabilities.The ratings on this software had a 3 out of 5 stars.

Trissa

Mental Health Care, 501-1,000 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2024

Worst EMR I've ever used.

Terrible, horrible, impairing to work flow. The EMR is the most difficult 'client' of the day, every day.

PROS

No pros... I can't think of a single one. There are no pros as far as I'm concerned.

CONS

Everything. Crashes multiple times/day, not intuitive, not user friendly, many glitches and is tricky to use. Can only open one chart at a time, Cannot access chart from calendar, unreliable, Cannot save a note in progress, cannot review chart while in an open encounter, and much much more.

Reasons for switching to myEvolv

Change in agencies. I left a FQHC and moved to a CBMHC.