--- title: "NextGen Office Software Reviews, Demo & Pricing - 2026" description: "Review of NextGen Office Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/mental-health/nextgen-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Predictive Analytics Software](https://www.softwareadvice.com/bi/predictive-analytics-comparison/) / NextGen Office Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/medical/nextgen-profile/reviews/)[Alternatives](https://www.softwareadvice.com/medical/nextgen-profile/alternatives/) # NextGen Office Review From $300 1 plan Wondering if NextGen Office is right for your organization? Our Predictive Analytics Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews ## Overview NextGen Office 4.0 [(1284)](https://www.softwareadvice.com/medical/nextgen-profile/reviews/) Pricing Pricing available upon request ### About NextGen Office NextGen® Office is an all-in-one, cloud-based support system designed to help independent practices improve clinical outcomes, increase operational efficiencies, and optimize financial results. It leverages fully integrated EHR and practice management solutions as the foundation for a comprehensive support ecosystem and offers additional solutions for ensuring support as an independent practice changes and grows. This all-encompassing platform helps practices operate efficiently and effectively, all through a single vendor. Efficiency-boosting AI is integrated directly into physician workflows, automating documentation without the need for a separate device. The patient experience is also covered with intuitive telehealth and patient portal solutions, making sure that access to care and your practice is easy and convenient. Meeting all of an independent practice’s needs with one vendor becomes that much easier with additional (CMSS) and (RCM) services. Care Management Support Services helps bridge gaps in care with Remote Care Monitoring and Chronic Care Management, while Revenue Cycle Management manages and optimizes your revenue streams and claims process. No additional staff... needed. Wondering if NextGen Office is right for your organization? Our Predictive Analytics Software selection experts can help you in 15 minutes or less. ## NextGen Office User Interface ## Popular NextGen Office Alternatives Main Product NextGen Office 4.0 [(1284)](https://www.softwareadvice.com/medical/nextgen-profile/reviews/) Ratings Breakdown - 3.91Ease of use - 3.73Value for money - 4.03Customer support - 3.92Functionality Pricing Available upon request Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5316)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Google Cloud](https://www.softwareadvice.com/compliance/google-cloud-platform-profile/) 4.7 [(2331)](https://www.softwareadvice.com/compliance/google-cloud-platform-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.42Value for money - 4.31Customer support - 4.60Functionality Pricing Available upon request Get Price Alternative Product [Sage Intacct](https://www.softwareadvice.com/accounting/intacct-accounting-profile/) 4.3 [(717)](https://www.softwareadvice.com/accounting/intacct-accounting-profile/reviews/) Ratings Breakdown - 4.20Ease of use - 4.00Value for money - 3.98Customer support - 4.23Functionality Pricing Available upon request Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18811)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2927)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.45Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price ## NextGen Office Pros and Cons We analyzed 1,284 verified reviews for NextGen Office to find out what actual users really think. Select to learn more Intuitive Navigation And Integration NextGen Office offers a straightforward interface that makes daily tasks easier for users of all technical backgrounds. The system is organized, easy to navigate, and integrates well with other platforms, allowing for efficient management of practice operations and smooth transitions between modules. Centralized Patient Data Access The platform provides a unified repository for patient records, making it simple to access, manage, and update information. Features like document scanning, customizable templates, and patient portals help streamline workflows and improve communication, supporting better patient care across locations. Customizable For Diverse Practices NextGen Office is adaptable for various medical specialties and practice sizes. Its flexible configuration options and broad feature set support multispecialty clinics, allowing users to tailor workflows, documentation, and management tools to fit their unique needs. Workflow And Specialty Limitations The system can be challenging for certain specialties, with limited content and customization for specific clinical needs. Users experience glitches, confusing interfaces, and patient portal complaints, which disrupt clinic workflows and sometimes impact patient care. Restricted And Complex Reporting Reporting tools are often described as limited and difficult to customize. Users struggle with missing fields, cumbersome filters, and inaccurate or delayed analytics, making it hard to generate useful reports and track essential metrics without extra effort. Slow And Unhelpful Assistance Users frequently report that customer support is difficult to reach, slow to respond, and often unable to resolve issues. Many find the support team unorganized, with long wait times and limited helpful answers, making troubleshooting and system changes frustrating. ## NextGen Office Pricing and Plans Starting price: $300.00 Free Trial Free Version Basic $300.00 No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## NextGen Office Features - Popular features found in Predictive Analytics AI/Machine Learning Data Blending Data Discovery Data Visualization Forecasting Modeling & Simulation - More features of NextGen Office Ancillary Care Provider Access Claims Data Automation - Healthcare Claims Management Claims Process Workflow - Healthcare Claims Management Claims Resubmission - Healthcare Claims Management Claims Scrubbing - Healthcare Claims Management Clearinghouse Integration - Healthcare Claims Management Clinical Documentation Digital Intake Forms EHR Integration Electronic Submissions - Healthcare Claims Management Engagement Measuring ePHI Storage Integration with Wearables Interoperability IPC Systems Integration Meaningful Use Reporting Multiple Medical Provider Access Online Presence Management Patient Communications Patient Data Security - Healthcare Claims Management Patient Portal Patient Satisfaction Management Patient Workflow Management Surveys & Feedback Two-Way Communication Workflow Management ## NextGen Office Integrations InstaMed Integration rated undefined from -1 review Doctible Integration rated undefined from -1 review ## NextGen Office User Reviews ## NextGen Office customer ratings - Overall rating: 4.0/5 - Total reviews: 1,284 ### Rating distribution - 5 stars: 530 reviews (41%) - 4 stars: 489 reviews (38%) - 3 stars: 161 reviews (13%) - 2 stars: 46 reviews (4%) - 1 star: 58 reviews (5%) ### Secondary ratings - Ease of use: 3.9/5 - Value for money: 3.7/5 - Customer support: 4.0/5 - Functionality: 3.9/5 --- ### Updated Review - Overall rating: 3/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I had an overall good experience with NextGen. Prompt replies and often most inquiries were promptly addressed #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros In the beginning, the service was super. My inquiries were being addressed quickly and people seem eager to help #### Cons Often times, my inquiries were not properly addressed. There were times when I had to reach out multiple times #### Vendor response Thank you for sharing your experience. We’re glad to hear that you initially found our team responsive and eager to help, and that overall, you had a positive experience with Nextgen Healthcare. That said, we take your comments about follow-up and having to reach out multiple times very seriously. Consistency in support is just as important as promptness, and we are actively working to strengthen our internal processes to ensure inquiries are addressed the first time thoroughly. We truly appreciate your feedback—it helps us identify where we can improve and deliver a more reliable experience moving forward. Thank you from the Nextgen Healthcare Team Replied March 2026 --- ### NextGen Office/ Health Fusion users for over 10 years - Overall rating: 5/5 - Reviewer: Chez G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience is great! We appreciate working with NextGen and the agreements we have head for over 10 years. They have good support and we appreciate working with them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The billing functionality is robust and well designed to help our office submit claims, send secondary claims, review and fix denied/rejected claims, autopost payments and so much more for our practices. The ledger helps us track patient balances and be able to send patient statements. It is an intuitive software and we keep notes in the patient charts for tracking interactions and action. #### Cons Some of the menu items are a little more hidden and you need clear instructions to know how to set up provide NPIs and EINs on the back end. Having those locked after setup is difficult for practices that update/change. #### Reasons for switching to NextGen Office This was back in 2014 when AltaPoint crashed on us and we had to manually move all data over to a more reliable software. --- ### Nexgen Office - Overall rating: 4/5 - Reviewer: Angela B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The experience has been very good. The customer service is very helpful and the ease of setting up the system was easy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Nextgen is very user friendly. The flow between patient charts and medications are easy. #### Cons There are not very many specialty areas in the system. #### Reasons for switching to NextGen Office We just did not like the reports or the availability of some items in the EMR --- ### Solid EHR/PM with Potential if Enhanced - Overall rating: 4/5 - Reviewer: Omid E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NGO has been solid and but it needs updates to keep current with other EMRs/PMs in the industry. It checks the boxes for most of our needs, but there are required workarounds for those that are not ideal workflows. Like all, there are some exceptional people in each department that make it worth it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros NGO's usability and enterprise-level management of multiple practices for our billing company has allowed us to streamline protocols, improve quality, and manage practices and their operations effectively. NGO reporting is great if you like and familiar with Excel. Our team loves it, but it can be a deterrent for some. PM-wise, the platform is simple to use. Our registration and front office teams always find learning the workflows for registering a patient, scheduling, changing the schedule, checking in patients, collecting copayments, etc. pretty simple. EHR-wise is great. It works well for those who have invested time in developing custom forms, blueprints, care plans, etc. If you don't, you will truly struggle with not just this platform but any. #### Cons NGO limits other platforms from integrating using API. All other EHR/PM systems have that open API which enable us to seamlessly access the system and improve our patient experience, office workflow, and modernize our processes. We struggle to understand why NGO doesn't invest time into pushing this more open, but the "preferred partners" have access. This can help us love the platform even more as it will alleviate other headaches in our workflow that ModMed, eCW, AdvancedMD, and other big wig systems have. Faxes have been a struggle for many as there seems to be limited to no accountability for the NGO faxing services. We often find faxes delayed, but NGO support fails to provide any meaningful update during the questionable period. Then support (like all other support departments) move on because the problem is "fixed". This is difficult as it happens frequently. Known issues from support seems like a kiss of death and rarely resolved timely. It is very difficult to explain to key stakeholders for us that NGO support just said it is a problem with know updates of issues. We are currently dealing with a MIPS and MACRA dashboard reporting issues and that was recently classified as a Known Issue. I'm hopeful it is resolved with enough time for our clinic to review and prepare for submission date. The Ideas section in the Success Community seems to be the go to default, but we rarely see any of these ideas accepted irrespective of the voting process. I feel like it has been the same way over the past 10 years we've been worked with NextGen. Ineffective texting and emailing utilization without the required patient portal. It would be nice to have a way to have patients register, sign documents, etc. by texting documents. Instead, we are required to post on the portal or create a Document within the platform when they are in the office. Improving our quest to eliminate paper would be helpful, but the current "out-of-the-box" setup is not going to minimize this too much irrespective of the specialty. A focus here could be greatly embraced. #### Reasons for choosing NextGen Office The price and familiarity of the platform helped. I have templates already built, so that was easy to move over. --- ### Very Happy with NextGen Office! - Overall rating: 5/5 - Reviewer: Lloyd M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've been with NextGen Office for 7 years, during that time the product has greatly evolved into an extremely reliable, easy to use software tool that meets everyone's needs. The company and the program continue to evolve to meet the ever demanding governmental requirements giving us peace of mind. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros NextGen Office EHR/PM is an all in one EHR,PM, clearinghouse, portal, telemed solution that can be used on any device, anywhere. The program is easy to use, intuitive and very fast to document a patient encounter. Their new Ambient Assist AI scribe makes documentation a no brainer. You can put the computer down, turn on the microphone, and focus 100% on the patient. Ambient Assist will create the structured note for you. Their customer support and ongoing commitment to training is excellent. #### Cons NextGen Office has built in patient appointment reminders via text and email, but if you want more robust patient messaging you need to use a 3rd party app. That app works well, but it would be nice to have that as a native app. #### Reasons for choosing NextGen Office NextGen Office was a true browser based program, easily used from any device and was much simpler and easier to use and easier to customize --- ### Next gen review - Overall rating: 3/5 - Reviewer: Diana T. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience it was great when it came to a corporation status, meaning larger practices combine. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros NextGen was one of the top of the line EHR when it came to converting from paper charts to EMR in our practice back in 2015. #### Cons One of the least thing that I did not like was that it sometime duplicated the data and it was hard to merge patients. #### Reasons for switching to NextGen Office Athena one was more effective to practice physicians. --- ### Horrible- do not use - Overall rating: 1/5 - Reviewer: Kari D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Its easier to send in medications- but oh wait, it doesn't preload the quantity. Our last program populated the bottle size ( I work in ophthalmology). I cant say anything positive about this program. #### Cons Everything. Who ever designs these programs need to ask actual clinic staff/doctors/techs their opinion. We had compulink previously and we thought that was bad. We're all wishing for that program back. Nothing is user friendly. If your thinking of switching your office to this software- DONT!!! #### Reasons for switching to NextGen Office Compulink, IMED, Medflo It was not up to me, or we would not have switched. Next tech is 10/10, try simulating their design. Wish my company would pay for the better software. --- ### Don’t do it - Overall rating: 2/5 - Reviewer: Beth B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Generally, I would highly recommend picking something different. There are much better systems out there for much cheaper cost. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The actual patient encounter portion was fairly user-friendly. It was still extremely heavy, but they allowed you to have templates which helped somewhat. #### Cons The billing side was absolutely horrendous. The program likely cost our company thousands of dollars plus it was quite expensive to have just two providers. The customer service was extremely difficult to work with. You would ask a question and wait for a cuff circular non-answer response for weeks. We finally got to enough complaints that we got to speak to a manager and basically they said too bad so sad about all of our concerns. We left them the second our contract was up. #### Reasons for choosing NextGen Office My business partner chose it because she used it in the past #### Vendor response Hi Beth, We appreciate you taking the time to share your experience. It's great to hear that the clinical side of the platform offered value, especially with the use of templates. That said, we understand your frustration regarding the billing tools and support experience. Our internal teams are always working to improve our billing workflows and revamp our support escalation process to prevent the delays and circular responses you described. We recognize that no system is one-size-fits-all, and while we regret that we weren’t the right fit for your practice at the time, we’d welcome the chance to demonstrate how things have evolved. If you're open to a conversation or feedback follow-up, feel free to reach out—we’re always looking to improve. Wishing you and your team continued success. —The NextGen Healthcare Team Replied May 2025 --- ### Medical Office Manager - Overall rating: 5/5 - Reviewer: Latasha F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NextGen Healthcare EHR is excellent for allowing staff to schedule and manage patient appointments. Our organization has also started encouraging patients to request appointments through the patient portal, which has helped improve communication and patient access to care. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our organization uses NextGen Healthcare EHR for our primary care clinics. Through NextGen Healthcare EHR, our organization is able to order medications, document patient charts, manage appointments, and process billing and coding for medical claims. The system helps address several key business and operational needs within our clinics, including: * Billing and coding primary care claims * Managing patient appointments and scheduling * Maintaining electronic medical records and chart documentation * Ordering medications and managing prescriptions * Improving workflow efficiency and patient care coordination Overall, the platform supports the day-to-day clinical and administrative operations of our primary care services. #### Cons One issue we have experienced with the system is that appointments cannot always be fully deleted when necessary and instead must be marked as canceled. This limitation has resulted in a higher number of canceled appointments appearing within the system, which can impact scheduling reports and appointment tracking accuracy. --- ### NextGen Office Review for an integrated care model - Overall rating: 4/5 - Reviewer: Nicole B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been using it for 7 years with current employer. I have no other experience with any other EMR programs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Fairly simple system to use. It does well with integrating our two offices. It allows both sides to access the other side, as well as providing patients a continuity of care between the two offices. #### Cons All updates seem to make the entire system crash in some way. When this happens it seems to us that the help desk has no idea how to assist with the problem, as we can not run either office without our EMR running correctly. --- Showing 1 - 10 of 1284 Reviews [See All Reviews](https://www.softwareadvice.com/medical/nextgen-profile/reviews/) ## Other Top Recommended Predictive Analytics Software [SAS Viya](https://www.softwareadvice.com/data-catalog/sas-viya-profile/) **4.4** (12) Recently recommended **5** times [SAP BTP](https://www.softwareadvice.com/bi/sap-btp-profile/) **0.0** (0) Recently recommended **3** times [Tableau](https://www.softwareadvice.com/bi/tableau-profile/) **4.6** (2362) Recently recommended **0** times [Google Cloud](https://www.softwareadvice.com/compliance/google-cloud-platform-profile/) **4.7** (2331) Recently recommended **0** times Stuck Between Options? 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