My experience and my present time with NPA has been great! I have been using this for 3 years and I like the easy flow of entering my appointments and pulling my reports. I have a great relationship with my case person for my account and that is a comfort to me, I can always depend on him to help. He also let's me know if anything has to be re-summitted or if any problems come up.

It is easy to use and if you run into any problems you have a case person for your account to help and you have a help service department to also help if needed. I get all my billing done and all my claim information and authorization all at my fingertips. It is a great software and I love it!

I would like to be able to delete terminated staff from the drop box when adding appointments

I was not exactly happy initially with the monthly fee but it has saved us so much in admin costs and associated HR costs. The very fact that everything is stored in one place is awesome

We have been using this platform for 14 years and we continue to appreciate its functionality and ease of use. Every single employee uses this daily. Its accurate and prevents over scheduling of staff and patients.

We appreciate the adding of new features each year. The only Con I can identify is that the customer service dipped when the original company was bought out. We were one of the original users of NPAWorks and definitely saw a difference. It appears that they are rebounding but I do miss the original set of organizers.

I've been using NPA for over four years now. The product functionality appears to be improving but they don't seem to be interested in what their customers think. They've taken functionality away from us and then ask us to add the missing functionality to their feature request list. I'm shopping for a new system.

The software integrates with Catalyst. NPA handles our basic needs related to ABA therapy.

The customer support is atrocious. They provide a phone number for support and nobody ever answers. The support used to be of quality prior to their acquisition by Therapy Brands. The technology is built on antiquated technology hosted on windows terminal servers. They prevent basic functionality (e.g. copying/pasting between the client computer and app). They don't have a robust support team to help with new functionality within the system which prevents customers from using new functions.

SARRC is a fast growing nonprofit and NPAWorks as been there every step of the way so far. NPAWorks has been there from when we were 160 employees to 260 current employees and still going strong. I don't know any of the costs but a nonprofit doesn't have huge budgets - so must be value for the price. I think it has great customization features for the end user.

The formatting, color scheme, ease of signin, great network connection - never fails remotely.

Help selections, real-time NPA IT support

It has been an accessible way to handle scheduling and note taking.

I like the easy set up easy read and when I need help I can reach someone to help me trouble shoot the issues. Reliable way of doing business.

Error messages need to be resolved by admin and not myself