NPAWorks Software

3.50 / 5 (4)

Our advisors have recommended this product 3 times in the last 30 days

About NPAWorks

NPAWorks by Code Metro is a cloud-based solution for ABA therapy providers who work in a variety of settings, including schools, community centers, and home visits. It can be used to manage scheduling, billing, payroll, documents, teams, plus more. NPAWorks is designed to help staff efficiently manage daily operations while keeping practice information organized and easily accessible. It includes compliance tracking, custom document templates, automated appointment reminders, and a parent portal. 

With the NPAWorks' Scheduling Genie, staff can match clients with providers based on specific needs. This tool includes customizable attributes and preferences that can be added to client and staff profiles. Additionally, the Scheduling Matrix tool al...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

4 Reviews of NPAWorks

Overall rating

3.50 / 5 stars

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April 2020

Korena from Autism Learning Partners

Company Size: 1,001-5,000 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

April 2020

Really Like This Program

I’ve had a really positive experience using NPA Works for both clinical and administrative uses. It’s user friendly and able to be used with a variety of funding sources.

Pros

NPA Works is great for scheduling and accessing client information. Has way to input mileage as well. Easy to use once you familiarize yourself with it.

Cons

Takes a little while to figure out where everything is but it’s user friendly and has the potential to use the program for many clinical and administrative functions.

May 2019

Richard from University of Warwick

Company Size: 5,001-10,000 employees

Industry: Biotechnology

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

May 2019

Easy to use software for documentation

Pros

NPAWorks helps with writing electronic notes and keeping my schedule organised, as well as the billing of services.

Cons

The software is sometimes slow and often lags when starting up. Notes can also be lost.

September 2020

Katie from Kingdom Autism and Behavioral Health

Company Size: 11-50 employees

Industry: Human Resources

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

2.0

Functionality

2.0

September 2020

Difficult to learn to use

I'm honestly very frustrated with the lack of training and other assistance available to learn this system.

Pros

There are many helpful elements of this software, including the Scheduling Genie and other billing things that we haven't utilized yet.

Cons

NPAWorks is very difficult to understand. It's a very technical system. The worst is the Flexible Reporting, which is not user-friendly. It has taken me months to understand the best way to structure each report to be as helpful as possible. There needs to be a more in-depth description on how to use the reporting feature. The NPA Knowledge Base is not well written and contains both very technical and very confusing language which makes troubleshooting extremely frustrating.

June 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

June 2020

Codemetro's NPA Works lacks adequate support

I've been using NPA for over four years now. The product functionality appears to be improving but they don't seem to be interested in what their customers think. They've taken functionality away from us and then ask us to add the missing functionality to their feature request list. I'm shopping for a new system.

Pros

The software integrates with Catalyst. NPA handles our basic needs related to ABA therapy.

Cons

The customer support is atrocious. They provide a phone number for support and nobody ever answers. The support used to be of quality prior to their acquisition by Therapy Brands. The technology is built on antiquated technology hosted on windows terminal servers. They prevent basic functionality (e.g. copying/pasting between the client computer and app). They don't have a robust support team to help with new functionality within the system which prevents customers from using new functions.