What are Opus users saying about the software?
Read what people like you have said about using Opus software through verified user reviews
User Review Highlights
4.73
15 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"I get everything I need at the click of a mouse or on my phone. Opus is user friendly and let's me keep tabs on what my staff is doing 24/7."
"The quality of the clinical documentation is evidenced based. As a manager, the system provides the ability to easily review, assess, and process documents as needed."
"I most appreciate the high level of customer support I receive from OPUS when wanting to make new or additional implementations into the already amazing platform."
"When it come to a the bad about this software, it really is hard for me to find something bad about it."
"Nothing so far, I began using Opus with little or no training as it again guides you through the process including learning how to use the programs."
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Showing 1 - 15 of 15 reviews

Jared
Verified reviewer
Company size: 11-50 employees
Industry: Mental Health Care
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
Ease-of-use
out of 5Value for money
out of 5Customer support
out of 5Functionality
out of 54.73
July 2019
Exceptional EMR Customization and Service
Pros
The ability to build out OPUS as a leading EMR portal has given my organization the ability to document with ease, accuracy, and efficiency. The collaborative development team exceeds our expectations on a regular basis and provides a tremendous wealth of insight and knowledge. Our clinicians and doctors find charting and recording to be friendly and thorough.
Cons
Have not had any negative feedback at this time
Yanio
Company size: 201-500 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
Ease-of-use
out of 5Value for money
out of 5Customer support
out of 5Functionality
out of 54.73
September 2019
If your EMR doesn't work like Opus, you need to switch
Software works as intended. We never had any issues that couldn't be addressed almost immediately. I manage a team of doctors, nurse practitioners, nurses and medical staff in 8 states so it's important for me to have accurate and up to the minute information on what's going on. Opus allows me to do that.
Pros
Ease of use, customer service and use on my phone.
Cons
Nothing to report. We've been pretty happy with Opus EMR.
Reasons for choosing Opus
Their product is more comprehensive for our space and price can't be compared.
Reasons for switching to Opus
Value.
Melissa
Company size: 201-500 employees
Industry: Facilities Services
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Ease-of-use
out of 5Value for money
out of 5Customer support
out of 5Functionality
out of 54.73
February 2022
Easier Softer Way
I have enjoyed working with the software.
Pros
Opus keeps me orgainzed but it can be improved for schueduling purposes.
Cons
We could use a dashboard on the software that lets employee know what needs to done this day
Michael
Company size: 51-200 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
Ease-of-use
out of 5Value for money
out of 5Customer support
out of 5Functionality
out of 54.73
September 2019
Opus is the very best in EMR for treatment centers
I was part of the original implementation of Opus. From the beginning, their staff laid out the plan and executed as planned, always keeping us up to date on what they were working on. Because we wanted a very customized system, they assigned a customer success manager to our account, and I had a direct contact I could call any time. Every once in a while I still get calls from him asking if everything is going well. A truly well run operation.
Pros
I get everything I need at the click of a mouse or on my phone. Opus is user friendly and let's me keep tabs on what my staff is doing 24/7. I couldn't imagine using the EMR we had before.
Cons
No cons to report. Everything has been working great and their support phone and email are always there to address issues when they arise.
Reasons for choosing Opus
Better features and price.
Reasons for switching to Opus
Price and the features they had to offer were much more driven toward our industry.
Deborah
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
Ease-of-use
out of 5Value for money
out of 5Customer support
out of 5Functionality
out of 54.73
July 2019
OPUS Review
The OPUS EMR system has provided a chart management system that is not only user friendly and easily accessible it
Pros
The OPUS EMR system is easy accessibility and user friendly, the ability to cross reference clinical, case management, medical and demographic information within the client file is a true benefit for clinical collaboration. OPUS provides an internal assessment called OMT. This feature allows for accurate assessing risk factors throughout duration of treatment. The quality of the clinical documentation is evidenced based. As a manager, the system provides the ability to easily review, assess, and process documents as needed.
Cons
It would be beneficial if documents could repopulate intake information throughout file.
Emily
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: Less than 12 months
Review Source: Capterra
Ease-of-use
out of 5Value for money
out of 5Customer support
out of 5Functionality
out of 54.73
July 2019
Document with Ease and Efficiency
I would recommend OPUS to any healthcare provider, small or large. It has incredible capability and functionality. I have worked at numerous treatment centers, none of which carry the sophistication and ease I see in OPUS.
Pros
OPUS makes charting simple and easy. As it relates to my position, we document all of our clients meal and caloric intake. OPUS created an individualized platform specific to meet the needs of the clients, which was completed quickly and to incredible precision! Charting is made convenient and easy to understand. Their dedicated support team is always available to answer questions and assist if needed!
Cons
None at this time, working with OPUS is simple and easy!
Reasons for choosing Opus
Commitment to individualized, customization, and dedicated support specialists
Timothy
Company size: 11-50 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
Ease-of-use
out of 5Value for money
out of 5Customer support
out of 5Functionality
out of 54.73
September 2019
Opus
Pros
This software is very user friendly. If someone is having an issues with the software then the support team is right there always willing to help.
Cons
When it come to a the bad about this software, it really is hard for me to find something bad about it. This product can have its technical issues but if a problem support is right there so help solve/fix that issue.
Emily
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: Less than 12 months
Review Source: Capterra
Ease-of-use
out of 5Value for money
out of 5Customer support
out of 5Functionality
out of 54.73
July 2019
Love the Customer Support and Customization!
Pros
I most appreciate the high level of customer support I receive from OPUS when wanting to make new or additional implementations into the already amazing platform. On a daily basis, we document so many important facets relating to client care (medication administration, weight, BMI, vitals, etc.). OPUS has all the safeguards in place to ensure nothing is missed by either myself, or my team. The functionality is truly amazing
Cons
Nothing negative to report at this time.

Response from Opus Behavioral Health
Thank you Emily. We appreciate your feedback and will continue to ensure your team's requests are taken care of quickly. Many more new features coming soon.
Replied August 2019
Nurys
Company size: 51-200 employees
Industry: Mental Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Ease-of-use
out of 5Value for money
out of 5Customer support
out of 5Functionality
out of 54.73
February 2022
OPUS for Substance Abuse Charting
Billing and standardization
Pros
Easy to move around. Opus has been instrumental in improving our charting ability on patient records.
Cons
Alerts from UR updates is a tool that would help improve operations and billing.
Kristi
Company size: 201-500 employees
Industry: Hospital & Health Care
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Ease-of-use
out of 5Customer support
out of 5Functionality
out of 54.73
February 2022
Opus Clinical PT user evaluation notes
I would use Opus to do psychoeducation evaluations and again the system and program guides you through the evaluation with ease, allowing you to do your notes in an organized manner with efficiency.
Pros
It is very easy to use and guides you through the process step by step with ease whether you're doing notes evaluations or an assessment. Searching client documents also can be done with ease and efficiency Also technically very user-friendly.
Cons
Nothing so far, I began using Opus with little or no training as it again guides you through the process including learning how to use the programs
Melissa
Company size: 11-50 employees
Industry: Hospital & Health Care
Time used: Less than 12 months
Review Source: Capterra
Ease-of-use
out of 5Value for money
out of 5Customer support
out of 5Functionality
out of 54.73
July 2019
EMR Made Easy!
OPUS utilizes an integrative approach by incorporating detailed information on each individual to ensure best client care. In addition, OPUS offers friendly, readily available IT assistance at the click of a button.
Pros
I love OPUS for many reasons- both clinical and operational. The interface is also set up to make entering group progress notes for multiple a thorough, fast, and easy process. I recommend this electronic medical record platform to anyone working in behavioral health! Any time I submit a help request, the support team is quick and attentive to resolve the issue.
Cons
I have not encountered any issues or drawbacks from OPUS
Cheryl
Company size: 2-10 employees
Industry: Non-Profit Organization Management
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
Ease-of-use
out of 5Value for money
out of 5Customer support
out of 5Functionality
out of 54.73
February 2022
Update after Trial Period
Taking a bit longer to get things up and going, but staff are very friendly and helpful.
Pros
Easy to navigate and they were able to customize all of the forms that we use.
Cons
Not directly connected to Practice Suite.
Reasons for switching to Opus
Not very user friendly.
andea
Company size: 201-500 employees
Industry: Mental Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
Ease-of-use
out of 5Value for money
out of 5Customer support
out of 5Functionality
out of 54.73
July 2019
OPUS REVIEW
positive, overall the best EMR I have ever used in my 35 plus year career
Pros
the opus support, user-friendly, opus is available 24/7. friendly, instant response and within 24 hours issues are corrected
Cons
there are glitches sometimes, updates can cause other issues, times on group notes glitches, changing of times
Cory
Verified reviewer
Company size: 51-200 employees
Industry: Hospital & Health Care
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
Ease-of-use
out of 5Value for money
out of 5Customer support
out of 5Functionality
out of 54.73
July 2019
Amazing!
Great experience with Opus. Amazing, friendly customer service, they can customize to fit our needs quickly. Easy to teach to new staff.
Pros
This is the best EMR I have ever used, and every department at my company agrees. Very easy to learn, use, and navigate.
Cons
Nothing that I can think of. Everything has been exactly what we needed.
sarah
Company size: 2-10 employees
Industry: Individual & Family Services
Time used: Less than 6 months
Review Source: Capterra
Ease-of-use
out of 5Value for money
out of 5Customer support
out of 5Functionality
out of 54.73
September 2019
A OK!
My overall experience with opus has been great!
Pros
I do like the ease of navigating through the program. Each area I need is tabbed and ready to go. I also like the customer service we have received from the team at Opus!
Cons
I did not like that it was designed for residential facilities. We had to spend some time getting it tailored to our outpatient needs but I guess that is to be expected.

Response from Opus Behavioral Health
Thanks for your review Sarah! We strive to make our customers happy and would be glad to review some of the items you weren't so thrilled about. Someone in our team will contact you today to make sure you are 100% satisfied. Thanks, Humberto at Team Opus.
Replied September 2019

Opus
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