About Owl Practice

Owl Practice is used by clinical practitioners and administrators involved in the health sector. Key features of the platform include appointment scheduling, video therapy, record management, and invoicing. The system includes a calendar for appointments and other events. It supports multiple clinic locations and connects to various client-accessible booking systems. It supports integration with third-party calendar applications and allows for the secure administration of client records, session notes, forms, and documents. This software's payment system can manage client invoices. It generates documentation automatically, and clients can make payments. For online therapy, there is a video platform, and client-clinic communications are secured with data encryption. F...


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59 Reviews of Owl Practice

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(35)

35

4 stars

(22)

22

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 59 results

May 2021

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Absolutely essential for private practitioners

Owl's been fantastic; an absolute necessity for me within my practice. Invoicing is quick and easy, and I love that it comes with a therapist listing site.

Pros

I can do everything through one piece of software: billing, records management, note-taking, client scheduling, and more.

Cons

For the most part, my experience with Owl has been positive. The only thing that I found difficult was setting my supervisor up to have access to my account. This process could maybe be a bit less complicated. It would also be great if there was a split-screen option so that I could have two sections open simultaneously. Otherwise, can't really think of anything I've needed or wanted from Owl that hasn't already been included.

Reasons for Choosing Owl Practice

Cost, I think. And it seemed to be better known amongst my peers.

May 2021

Kim from Riverdale Centre Psychologcial Services

Company Size: 1 employee

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2021

OWL for Psychology Private Practice

The use of OWL has been a very positive addition to my practice. It has been invaluable particularly in the world of the COVID-19 pandemic as it has allowed for more electronic/virtual services, forms, and record-keeping. The customer service team is very responsive to questions and comments for improvements.

Pros

I started using OWL Practice to move my practice to electronic record keeping. This system allows for good note-taking options regarding client files. I was concerned with privacy and information staying within Canada which is a key feature I considered when selecting OWL. I appreciate this system was designed specifically for mental health practices as opposed to medicine-based options I have used in the past.

Cons

Forms - being able to send forms through Owl is a great feature. It has taken some time to get used to how to create forms. Some of the features I would like to see added: - option for classification of a session as tentatively booked for a client so it can be held in my calendar without. - I have avoided using appointment reminders as I often use 'bookings' in the calendar to block off sections of time for client management/report writing. I wish there was a way to designate something that is linked to a client, but not a session that will send reminders/confirmations to clients.

Reasons for Choosing Owl Practice

Security - information stays in Canada Jane - wasn't as popular at the time when I started using Owl.

May 2021

Olga from Sparrow Creative Counselling

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

May 2021

Please include group video!

Just that it's so streamlined - that's been helpful! It keeps me organized and is generally pretty user-friendly for clients.

Pros

All of the features - that you can invoice clients, collect a payment, store notes, etc. all in one place. Customer service is phenomenal too!

Cons

I have a hard time with the video functions - that there is no option for group video, and when I try to do supervision where my supervisee is playing a video clip of a session on their computer, I can't hear it!!! At times the video glitches for no apparent reason - I had a session last week where for some reason, we could not hear each other for a few minutes. My supervisees are understanding, but it's a real bother to have to sort through video glitches like that. And setting up a group call for individuals who aren't in a family is frustrating! So much behind the scenes work for me to register them all, link the accounts, make a separate event just for the video session and individual ones for each of their invoices.... oy. It would be good to have more editing features for the forms too. AND to send certain forms out automatically the morning of an appointment! Like the COVID screenings - I would love to have that go directly to the client on the morning of a scheduled appointment so that I don't have to think about it and remember to send it myself. AND more options for note-taking that aren't just writing. I am an art therapist and working with children and youth. I also use play interventions a lot. It would be nice to have a case note that's more versatile with checkboxes and other features where you can include a photo right on the same page.

Reasons for Choosing Owl Practice

My colleague was using Owl, so I figured if I needed support I could easily ask her for it. However, I am going to be exploring Jane App too this afternoon, as they offer a free account to institutions for student interns (which is my other job, to supervise, teach and oversee an internship program at a University) so I will get a chance to try Jane App as well and see if it's more versatile. Some of my colleagues claim it's more user-friendly than Owl.

May 2021

Olivia from Compass Counselling

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

May 2021

On balance, good enough to keep using, but customer service needs work

Meets my needs now, but I would have left them months ago out of anger at their service if it weren't such a hassle to switch.

Pros

The functionality is good and has been improving over the last year.

Cons

Months after switching, they suddenly stopped supporting my device. It took them a month to fix the issue. I had to buy a new device for my business to function. When I asked for a one month credit on my user fee, they refused, saying that it was accessible during that time (but I don't consider suddenly requiring a desktop computer and a corded connection accessible in this decade). It was a cold response from a company that had initially been very welcoming (before they had me dependent on them).

Reasons for Choosing Owl Practice

Appeared to have better service and I didn't need all of the features of Jane that make Owl less expensive

Reasons for Switching to Owl Practice

Offered Canadian privacy compliance and encrypted video functionality plus practice management. Also, support appeared to be much friendlier and more helpful in the beginning.

May 2021

Liana from Liana Rose Counselling

Company Size: 1 employee

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

4.0

May 2021

Some super helpful features, ease of use isn't always high

It took me a long time to set it up and feel like I had a handle on things. For main functions, it works, but when I need to make deeper changes (like services with different fees, changing details within a client profile), I'm always floundering.

Pros

As a mental health practitioner working with partners and groups, I appreciate that OWL automatically links clients and **copies notes made in one chart into the charts of the other members of the therapy group.

Cons

It isn't always intuitive to find the functions I want, or make changes to existing sessions. There is a strong "tree" organization to the major sections, without pathways to access different sections without "traveling back along each branch toward the trunk" so that you can "travel along another branch." I hope that metaphor makes sense! It feels very linear in this way and often interrupts flow. I also find that certain functions along a theme will be located in different places, making it confusing. For example, not all scheduling or services changes are made in the same area. I find there are many sneaky buttons within windows! The creation of forms feels a bit clunky and, for lack of a better descriptor, old. And viewing of forms that clients have filled out is often limited. I can't "view" client forms and see their entire answers - I have to download the form, which I would otherwise choose to not do. ****The self-guided help guide is TERRIBLE. Searching help articles by keyword yields MANY results, many of which seem to be totally unrelated.

Reasons for Choosing Owl Practice

Integrated secure video function, which turned out to be less quality than using Zoom (which I didn't realize would be secure enough for confidential therapy). Now I use Zoom exclusively. I also use Jane for another clinic I work with, and appreciate the flow and aesthetic. I also appreciate the integration of credit card payments with automatic receipts mailed to the client.