Qualifacts CareLogic

RATING:

3.9

(351)

About Qualifacts CareLogic

CareLogic is a cloud-based electronic health records (EHR) platform for midsize to large behavioral health and human services organizations. The EHR system offers agencies a suite of clinical, administrative and financial capabilities including scheduling, intake, treatment planning, service documentation, eprescribing, consumer engagement, billing and reporting. CareLogic is ONC-ATCB certified and can be used by a variety of organizations within the mental/behavioral health field including psychiatry, psychology, therapy, counseling, substance abuse and others. It also supports mobile, outpatient, community, residential and inpatient settings. System administrators can modify the CareLogic EHR platform to mirror existing workflows, and it includes a rules-dri...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Qualifacts CareLogic Pricing

Contact CareLogic for price information or a quote

Starting price: 

$100.24 per month

Free trial: 

Not Available

Free version: 

Not Available

CareLogic Enterprise - Qualifacts progress notes

Qualifacts CareLogic Reviews

Overall Rating

3.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

3.5

Functionality

3.5

Most Helpful Reviews for Qualifacts CareLogic

1 - 5 of 351 Reviews

User Profile

Derek

Verified reviewer

Hospital & Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed July 2019

Solid EHR with plenty of features

Excellent company with a true eye out for the endusers, industry, and the product they have built and sell.

PROS

CareLogic has clearly been listening and developing this software for the industry they serve. The software has excellent workflows, collects all pertinent data, and makes your daily life in the paperless world easier.

CONS

As with all EHR products, there are costs to implementation, user fees, licenses, etc. These costs can add up and the potential buyer needs to be prepared for these costs. Implementation is also a significant process that will require thoughtful team members and manpower.

James

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Keeping Clients Data Private

Overall the experience with CareLogic has been great. We will continue to find new uses and features to enhance our programs!

PROS

CareLogic for us has been great! We used this program now for the last few years and have found so many different uses for what we need. We love the fact that we can pull great data from the system in report form and be able to submit those directly for grants. Another things we love is the ability to have supervisors access their staff's clients to insure arcuate data entry!

CONS

The only thing that our program would benefit from is a way to create documents that are a little less medical field data entry. However, we have worked with CareLogic and our IT team and have found some great ways to fulfill our needs in our program!

Reasons for switching to Qualifacts CareLogic

We switched because our program was taken over by another program that was currently using CareLogic.

Siria

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed May 2022

Worst EHR

Horrendous experience. The task tickets are a joke, and our implementation has not been finalized since we, as previously stated, are unable to get the most basic report which is an aging report. A really significant reason for going with Carelogic was the patient portal to which is not working because they keep assigning different individuals to the project (for over a year) and no one seems to know anything. If you are a mid-size company DO NOT go with this EHR. It's been the worst professional experience we've had with this company.

PROS

Clinical documentation is very thorough and meets the needs of the company.

CONS

On the administrative and billing aspect it is the worst EHR software we could have chosen. We went live in December 2020 and to this day (May 2022) we had not been able to run an aging report or any billing report for that matter that will provide accurate numbers. We've had to spect thousands of dollars with an additional software to help us with reports. They also have not been able to get our patient portal up and running - no one in that company has any accountability. We have 50 employees and we pay $8000 a month - more than we've ever paid for an EHR and we did so because we were assured that the billing management and report would work, but it has not and we have lost so much revenue trying to figure out the system.

Reason for choosing Qualifacts CareLogic

Because they overpromised, but under-delivered unfortunately.

Reasons for switching to Qualifacts CareLogic

We wanted more specific forms and reporting on the clinical side.

Seth

Non-Profit Organization Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

A Good Decision

Overall, we are very happy with the software and plan to continue using it for the foreseeable future.

PROS

I like the ease of use. Every software has its own way to complete a workflow. Once you learn the “CareLogic” way, I find it very easy to solve problems and complete work assignments across our organization

CONS

The cost is very high compared with others on the market. Also, I find it sometimes takes too many steps to complete a backend customization. I am sure this helps with the customization capabilities, but can still be frustrating to go through so many steps

Reasons for switching to Qualifacts CareLogic

MS Health software was found to be a poor software for our organization. The management team was unable to assist us and kept pushing us to pay $10,000 for their new software rather than keep our current one compliant with new laws.

Anonymous

1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Overall very good and highly customizable EHR, reporting can be an issue for non-IT staff

PROS

This is fairly intuitive software, with normal learning curve for an average user. There are lot of options to customize system to fit your needs. Designing forms is easy and there are lot of pre-configured forms and reports. Qualifacts community is a good source to ask questions and look for the help. Qualifacts Support is very responsive and most of the issues get resolved fast. Pre-built reports in Carelogic are great, however they can be better. For example multiple selection option for report filters is missing. Sometimes I just need to run report for 4 or 5 organizations or programs at once, but I can only do either one or all at the same time. And for the reports I designed in Pentaho I was able to implement multiple selection, so it is possible to do it.

CONS

Most of the training videos need update. There are some videos where you can barely see what is on the screen due to the very low resolution. Some of the videos are just too long (2+hr) and they should be separated in smaller segments. Pentaho (used for reporting ) is very complex system and in my opinion there is not enough training videos in the Qualifacts community. Especially for advanced reports and analytics that use functions and formulas. This can be a nightmare for someone without prior SQL experience, and overall I just think there are no enough resources online for Pentaho. "Pentaho 5.0 Reporting by Example: Beginner’s Guide" book was huge help to me. Also when deploying multiple versions of the same form, it creates new tables in the database and this means that all of the custom reports using that configurable form have to be made again if that particular configurable form was edited.