Qualifacts CareLogic

RATING:

3.9

(350)

About Qualifacts CareLogic

CareLogic is a cloud-based electronic health records (EHR) platform for midsize to large behavioral health and human services organizations. The EHR system offers agencies a suite of clinical, administrative and financial capabilities including scheduling, intake, treatment planning, service documentation, eprescribing, consumer engagement, billing and reporting. CareLogic is ONC-ATCB certified and can be used by a variety of organizations within the mental/behavioral health field including psychiatry, psychology, therapy, counseling, substance abuse and others. It also supports mobile, outpatient, community, residential and inpatient settings. System administrators can modify the CareLogic EHR platform to mirror existing workflows, and it includes a rules-dri...

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CareLogic Enterprise - Qualifacts progress notes

Qualifacts CareLogic Reviews

Overall Rating

3.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

3.5

Functionality

3.5

Most Helpful Reviews for Qualifacts CareLogic

1 - 5 of 350 Reviews

User Profile

Derek

Verified reviewer

Hospital & Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed July 2019

Solid EHR with plenty of features

Excellent company with a true eye out for the endusers, industry, and the product they have built and sell.

PROS

CareLogic has clearly been listening and developing this software for the industry they serve. The software has excellent workflows, collects all pertinent data, and makes your daily life in the paperless world easier.

CONS

As with all EHR products, there are costs to implementation, user fees, licenses, etc. These costs can add up and the potential buyer needs to be prepared for these costs. Implementation is also a significant process that will require thoughtful team members and manpower.

James

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Keeping Clients Data Private

Overall the experience with CareLogic has been great. We will continue to find new uses and features to enhance our programs!

PROS

CareLogic for us has been great! We used this program now for the last few years and have found so many different uses for what we need. We love the fact that we can pull great data from the system in report form and be able to submit those directly for grants. Another things we love is the ability to have supervisors access their staff's clients to insure arcuate data entry!

CONS

The only thing that our program would benefit from is a way to create documents that are a little less medical field data entry. However, we have worked with CareLogic and our IT team and have found some great ways to fulfill our needs in our program!

Reasons for switching to Qualifacts CareLogic

We switched because our program was taken over by another program that was currently using CareLogic.

Michael

Mental Health Care

Used free trial

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed September 2014

Fair - 3rd EHR I've used since 2005 as clinician and Medical Director

PROS

There are some fairly simple and straightforward templates for psychiatric and specialty mental health services in the software.

CONS

Even with a great internet connection, users can be typing for a period of time and lose notes, because the system crashes on the Qualifacts/CareLogic end. This happens more than occasionally, so we have to hit Submit to save our partially written notes quite often. I'm both a clinician and administrator, with a 12 year history of being a medical director and experience implementing three different EHRs in different clinics. I also see patients, work out in the field on an ACT Team with the homeless, and have done everything from that on up to training staff. This EHR is very clunky. The interface is not user-friendly, and it takes an unnecessary number of clicks to get even very simple documents into writing. Also, it is only accessible by using PCs with Internet Explorer. In my experience, IE is widely considered inferior and slower than Google Chrome, Firefox, Safari, and other products. The way the EHR is set up is not like a medical record, which should read from beginning to end in a clear, chronological order with reference from one chart section to another quickly. This feature can and will save lives. But the setup in this system is more like different clinicians, each having their own records. It takes too long to reference others' notes and then get back into the body of your own note. There are glaring omissions in the psychiatric assessment - things that would fail a typical medical student write up, let alone resident or post graduate. For example, there is no field in the ACT Team psychiatric assessment for past medical history, past family history, allergies, alcohol and substance use history, or social history. It might work okay for poorly trained psychiatrists that do not document these minimum fields in their initial assessments. But if you want to provide good, quality, evidence-based care using the recovery model, bio-psycho-social model and collaborative documentation, it is not possible with this software. It does not have customizable fields for certain treatment teams or specialized services. I recently finished an initial evaluation and tried ordering labs with the software. I soon realized that each specific lab I ordered would require a lot of clicks and diagnostic codes, all of which could be handled by the simple v58.69 code - metabolic or other medication related side effects. There are other examples as well.

Seth

Non-Profit Organization Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

A Good Decision

Overall, we are very happy with the software and plan to continue using it for the foreseeable future.

PROS

I like the ease of use. Every software has its own way to complete a workflow. Once you learn the “CareLogic” way, I find it very easy to solve problems and complete work assignments across our organization

CONS

The cost is very high compared with others on the market. Also, I find it sometimes takes too many steps to complete a backend customization. I am sure this helps with the customization capabilities, but can still be frustrating to go through so many steps

Reasons for switching to Qualifacts CareLogic

MS Health software was found to be a poor software for our organization. The management team was unable to assist us and kept pushing us to pay $10,000 for their new software rather than keep our current one compliant with new laws.

Anonymous

1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Overall very good and highly customizable EHR, reporting can be an issue for non-IT staff

PROS

This is fairly intuitive software, with normal learning curve for an average user. There are lot of options to customize system to fit your needs. Designing forms is easy and there are lot of pre-configured forms and reports. Qualifacts community is a good source to ask questions and look for the help. Qualifacts Support is very responsive and most of the issues get resolved fast. Pre-built reports in Carelogic are great, however they can be better. For example multiple selection option for report filters is missing. Sometimes I just need to run report for 4 or 5 organizations or programs at once, but I can only do either one or all at the same time. And for the reports I designed in Pentaho I was able to implement multiple selection, so it is possible to do it.

CONS

Most of the training videos need update. There are some videos where you can barely see what is on the screen due to the very low resolution. Some of the videos are just too long (2+hr) and they should be separated in smaller segments. Pentaho (used for reporting ) is very complex system and in my opinion there is not enough training videos in the Qualifacts community. Especially for advanced reports and analytics that use functions and formulas. This can be a nightmare for someone without prior SQL experience, and overall I just think there are no enough resources online for Pentaho. "Pentaho 5.0 Reporting by Example: Beginner’s Guide" book was huge help to me. Also when deploying multiple versions of the same form, it creates new tables in the database and this means that all of the custom reports using that configurable form have to be made again if that particular configurable form was edited.