Rethink
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Most Helpful Reviews for Rethink
1 - 5 of 46 Reviews
Stacey
Verified reviewer
Individual & Family Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed February 2021
Rethink User
Our use of Rethink has been positive, however at times it takes quite some time to communicate via telephone with representatives. I feel customer service representatives and the overall program are responsive to concerns and each individual suggestion is taken into consideration as though they are your personal programmer.
PROSThe best feature of this software are the preprogramed behavior programs and objectives.
CONSAt times inputted information is not saved and the data entry is not friendly if you are entering data from other days. It does not allow you to edit data. This is necessary at time due to the fact that there may be errors in "real time" data entry.
Vendor Response
Thank you for your feedback and review!
Replied March 2021
Bethany
Mental Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
ABA
Overall we like them. We feel it is a little pricey for what we actually use, and as a program that serves those most in need, we are paying for staff, not clients.
PROSThe individual customization it allows us to have for our company. I also love the immediate feedback to questions and problems. The task analysis and video models for training on software use and plan implementation are fantastic. I really like the RBT coursework. I wish there was a way to have people take the class without having to pay for the whole thing if they are not using all the features. Many of our potential behavior techs don't make it past the classes.
CONSScheduling doesn't allow for scheduling multiple staff members or kids at the same time. (For example: Scheduling staff monthly meetings we have to go into each staff member to schedule or make changes instead of doing a group schedule.) The treatment library is too educational in nature. The plans are fairly useless to us in the field as they are not designed for clinical practices. The behavior reduction program layout makes it too simple to just check a lot of boxes. The type inboxes are too small to feel usable despite the fact you can write long instructions in them. I also don't like that the system requires us to know a lot about behavior before it is put in. This makes it difficult to track new behaviors. I would like to have the option of techs entering behaviors, and BCBA's making the functional determination. It's a little awkward to filter out errors when technicians make a mistake in data collection after the appointment has been verified. We HATE the interval and duration timers. They stop when staff moves off the page to read something else. The indicators that the timers have gone off is not noticeable enough. They don't work when collecting a baseline at all. All of our interval programs are currently being tracked by hand. The app records zeros if someone logs in to look at a child's programming. The majority of our techs prefer to use their phone rather than a computer so this causes lots of false data.
Reason for choosing Rethink
The online training and videos, although staff members now report they don't utilize these features. We also liked the idea of a treatment library, but we find most of the recommended plans to be too simplistic for the service we provide.
Reasons for switching to Rethink
Data was screwy. The system was extremely glitchy and was purchased by Central Reach.
Madeleine
Education Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2024
Paper Data is Better
It is worse than Catalyst, Excel, and ABA Schedules.
PROSLess paper and ink used to create programs.
CONSInaccurate data representation, EXTREMELY SLOW TO LOAD ANYTHING, the schedule is difficult to view... much worse than ABA Schedules. It is difficult to customize programs. You're better off using excel.
Dresden
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
First World Requests
Really happy so far with the software and customer service. I am nervous about getting more clients as the $50 a month will become costly at some point.
PROSI really like Rethink and it is capturing everything I need as a small business owner. I like that the time sheets are tied to session notes. I love the payroll export and billing export and find them very easy to use and scrub.
CONSI think the schedule area could be a bit more user friendly. I came from Central Reach scheduling that would allow you to drag and drop appointments. But the biggest request would to be to be able to see multiple staff and client schedules at a time (not in the group calendar section) on the main page. It just is easier to visual plan scheduling that what is provided in the group calendar section. Clinically I'm BEGGING for manual mastery! And not the work around of changing the mastery criteria. Also, I would really love to see playlists that have programming grouped together. I know the staff can check or uncheck in the skills sections but just having a playlist from the back end would be great.
Reason for choosing Rethink
It was a one stop shop and the billing/payroll reports.
Reasons for switching to Rethink
I didn't like having multiple systems and softwares to keep track of. I like that Rethink is a one stop shop.
Denise
Mental Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2020
My point of view
It has been great, and i have recommended the software to other agencies. I love the support on rethink side. feels like we work as a team from the beginning and still almost 2 years in.
PROSthe software is user friendly, as time goes by new programs are implemented to keep up with the needs. I also like the fact that when there becomes an issue there is a team (support) that we can reach out to.
CONSsome of the programs needed do that time, on a business point of view, not always easy to wait. would be great to have more of a note section besides whats in the demographic area. If there is an issue with rethink such as speed or update of software that may be causing the system to be down a notification be on rethink when logging in, this way our field staff is aware at the same time. rethink currently has it for anything "new" , why not when its having issues
Reason for choosing Rethink
user friendly.
Reasons for switching to Rethink
need a software that provided the billing as well
Vendor Response
Thank you for the valuable feedback!
Replied August 2020