--- title: "RXNT Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RXNT. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RXNT is a good fit for you!" source_url: "https://www.softwareadvice.com/mental-health/rxnt-emr-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [e-Prescribing Software](https://www.softwareadvice.com/medical/e-prescribing-comparison/) / [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) / RXNT Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/rxnt-emr-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/rxnt-emr-profile/alternatives/) # RXNT User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 514 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 293 reviews (57%) - 4 stars: 150 reviews (29%) - 3 stars: 33 reviews (6%) - 2 stars: 15 reviews (3%) - 1 star: 23 reviews (4%) ### Most mentioned pros - There are endless templates so you are sure to find one that suits your needs, from simple SOAP forms to more complex and detailed templates. - I like that it is a convenient way to send patient prescriptions and it is easily accessible from my browser - I can search and navigate through my patients' records and customer support is readily available in the event I encounter any issues. ### Most mentioned cons - I've also had multiple complaints from patients that they get locked out of their accounts and can't get back in. - To have to go thru schedule, EMR, and billing to find where the note was made to make changes or delete it is time consuming. - There stance in this recent authentication process to me is medically dangerous as patients on controlled drugs who can't come off cold turkey must have had their Rx's delayed because of the absence of support staff to teach MD's to use new system. ## RXNT customer reviews Showing reviews 1-25 of 514 (page 1). ### Efficient Healthcare Software with Room for Improvement - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros What I liked most about RXNT was its user-friendly and the ability to manage patient records and clinical workflows in one place. It helped streamline daily tasks, reduce paperwork, and improve overall efficiency in the healthcare setting. #### Cons One thing I liked least about RXNT is that some features can be slow or require multiple steps to complete routine tasks. The interface can sometimes feel less intuitive, making it difficult to navigate certain sections efficiently. Occasional system glitches or delays can also interrupt workflow and take extra time away from patient care. Additionally, some features could offer more customization to better fit different office needs. While RXNT provides useful tools for managing patient records and prescriptions, improving system speed, simplifying navigation, and making the platform more flexible would create a smoother and more efficient user experience overall. --- ### Review from NP - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A very positive experience. I do not pay for the service, my company does, but I am satisfied with my experience and would choose this if given the option. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use in navigating the platform, customer service is always exceptional, response from support is prompt with any issue. #### Cons There is nothing that I don't like about RXNT. It is a very user friendly EMR, also the app works very well when I am not at my desktop. --- ### Senior Billing Manager - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. User friendly. Several our patient enjoy having the ability to access their account especially to make a payment #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support Patient management Charting Patient records Note and Chart Templates Overall support provided to run the practice #### Cons At the time, RXNT provides an excellent software for your practice needs, including patients having access to the portal. --- ### Love the convenience of rxnt. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been great! We’ve been using it for 3 years now and we’ve never had any major issues with rxnt! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s quick and easy to sign medications. It’s an app on my phone that makes it very convenient. It has photo verification which is nice. #### Cons The log in process I have to log in twice essentially to get the medications. Sometimes it has hard time recognizing photo. --- ### RXNT for the Win - Overall rating: 5/5 - Reviewer: Karen M. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RXNT has been awesome with training and help when needed. It keeps our records orderly and flowing. Love that patients can make payments online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used RXNT for a couple of years now. I use several different EHR and RXNT is by far my favorite. The customer support is outstanding! The application itself is very secure, easy to use and ensures patient records and patient managment are complete. I always recommend to new clients!! #### Cons There truely is nothing I dislike about RXNT. I have had no issues and I have used for a few years.. --- ### Positive review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: Self-Employed - Product usage: 3-5 years · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This is the best electronic prescription service that I have used in the past 15 years - it is responsive in regard to scheduled prescriptions and new medications. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I particularly like the respsonse of staff to any issues, functionality, value, electronic prescriptions, accuracy #### Cons In the 15+ years that I have used RXNT, I have not found anything that I dislike about the product during that time. --- ### Great product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall this is a great product and I highly recommend it. I have had to contact customer service in the past and they were excellent to deal with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product is efficient and easy to use. I am not tech savvy and I have no issues using this product. #### Cons Sometimes I have several scripts completed and need to go back to refill another med from their list before submitting them but if I go back I lose scripts written. I have learned an easy work around to this issue I have. --- ### RXNT Review and Experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with RXNT has been nothing short of great. System is user friendly and provides easy access to patient records in a timely manner. I have not experienced any significant issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I enjoy most about RXNT is how easily accessible it is to view patient records and the security code needed to access RXNT in general. I also appreciate that I am able to view which pharmacy is being utilized to refill/ send new scripts as well, to aid in helping the patient identify which pharmacy (myself as well) is being used to refill medications. The pharmacy listed also includes the phone number, and pharmacy location, which is convenient. #### Cons What I like least about RXNT is that patients are often times listed more than once in the system, resulting in duplicate entries. This can make it time-consuming to determine which entry is the most up to date and ensure I am working with the correct patient information. --- ### Nice integration with EMR. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have used RxNT for years and it has made prescribing, documenting in the EMR and refills much easier to manage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Having an electronic way to to write prescriptions that is integrated with our EMR is convenient and a time saver. #### Cons Accessing RxNT without linking from the EMR does take some extra steps to verify the login and can be a little of a hassle, but the extra security measures are understandable. --- ### Rcopia Evaluation - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like it I have no issues. I like the system and consider the ease of ordering acceptable and reliable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of ordering. acuracy and flow of the medication from one system to another which is sometimes delayed. #### Cons Delay in new medication populating from Wellsky to Rcopia. Acuracy and flow of the medication from one system to another which is sometimes delayed. --- ### Benefits outweigh the cons - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros What I like most about RXNT is how easy prescriptions are to adjust and submit, and how easy it is to respond to requests from the pharmacy. #### Cons It does not always work well with Safari, I often have to refresh the page. It is also difficult to reach an actual support person, it usually takes a day or two for them to respond. Also if there is an issue on their end with the authenticator for controlled substances there is no other way to submit them until it is fixed. --- ### new to program - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. just beginning but training with [sensitive content hidden] has been very helpful and supportive, choosing multiple encounters for a complete note is cumbersome. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease, cost, built in billing and scheduling and patient portal, pre-made charting for basic notes, easy to add patient records and send for labs and pharmacy meds #### Cons Have to choose multiple forms to get the total note I want, unable to combine multiple forms into one encounter --- ### THEY PUT PATIENTS AT RISK - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered They suspended our service without any notification. We were unable even to see our appointments and medications for close to 2 weeks. Last year when weI wanted to change to another company they told me that I need to notify them over 60 days in advance. They send you from one to another person and nobody does anything to solve a situation. Even that they suppose to have a team to solve emergency situations, they do not care if the patient is unable to receive their medication for several days. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros NOTHING! They use to be a good afordable company but is getting worse and worse and much more expensive. #### Cons Very poor Customer Service. Very poor communication. They do not provide an specific person responsible for the account. #### Vendor response Hi Marino, thanks for your feedback. We recognize that delays in medication delivery can negatively impact patient care, which we strive to avoid. As such, starting one month before a DEA expiration date, RXNT provides proactive alerts in customer accounts to update required information and maintain system access. RXNT requires 60 days' written notice of termination before a subscription’s renewal date, as outlined in our Terms of Service. In 2025, you requested cancellation and in 2026, your account was canceled accordingly. After your subsequent renewal request, we have worked hard to restore access to your account. However, DEA verification was required and can take time. Regarding pricing, every year we continue to invest in product enhancements, new features, and ongoing platform maintenance. To support these improvements and rising operational costs, we periodically adjust pricing. However, our E-Prescribing software pricing has increased by just $15 over the last decade. Replied May 2026 --- ### Mediocre application - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered This application is like eating plain bread or vanilla ice cream (not the good stuff). Marginal customer support. Clunky software. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros When it works it can be a nice option for your clinic or practice. It is hard to get additional prescribers on the application. #### Cons This can be quite clunky. Since they switch to their new log-in system I can only log-in on one computer. --- ### One Great EMR! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with RXNT has been positive and convenient. It’s one of the best EHR/EMR’s that we have used! Lightyears ahead in the ease of access! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I like the ease of the user interface. Charting and patient scheduling is a breeze. Our clinic runs smoothly thanks to RXNT. #### Cons There’s not much to dislike. It’s simple, user friendly, and convenient. Our patient flow stays consistent. --- ### Worst EHR in tne market - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Poor, to say that I regret enrolling in this worthless product and committed to a full year, is an understatement. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros security, albeit cumbersome to gave to go to an authenticator app got to meet Paya-Nuvei team (another company) #### Cons worst EHR ever disjointed non-functional not intuitive requires a long training period does not work ell with safari #### Vendor response We're sorry to hear that your experience with RXNT hasn’t met your expectations. We strive to meet the unique needs of every customer, and we will continue working to resolve any issues that may arise through the remainder of your agreement. Our software requires proper setup to facilitate effective & smooth operations. Certain technical requirements—such as using a supported browser—are essential for optimal performance. Our software is optimized to work with the latest versions of Google Chrome, Microsoft Edge, and Mozilla Firefox. Because Safari isn’t supported, our team recommends using Chrome to resolve the issues you encountered. Regarding training, if customers are unable to spend our recommended timeframe on setup & training, we offer a library of on-demand videos that users can learn from at their own pace. We understand that everyone has a different adjustment period, and we’re committed to supporting all our clients' success throughout the implementation process. Replied May 2026 --- ### On a positive track - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive for the most part. As I’ve been exploring the system, I’m seeing a lot of great things to use. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support is great. For the most part, prescribing is easy. I really do love the controlled substance process. It appears that security is fine. I’m still working through the templates. #### Cons The new AI component. Realizing that it is a new part of the charting, it still needs to be more intuitive. It picks us and uses irrelevant information (especially what the patient says) part. Consistency is also not quite there. It’s like multiple people are collating the information obtained. I’m hoping it will get better as time passes. #### Vendor response Hi Michella, thank you so much for your review. We’re happy to hear that RXNT’s E-Prescribing software has met your needs and that you’ve found it intuitive and easy to use! Additionally, we’re thrilled to hear that you’re utilizing our new AI tools. It will certainly improve over time, and your feedback here will prove invaluable as we continue to refine and enhance the functionality. Should you have any other questions or thoughts on either topic, please feel free to contact us at connect@rxnt.com. Replied September 2025 --- ### Excellent Program - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very helpful staff, always there to go thru any issue with you and show you how to get through it. They explain it in easy terms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of the billing program. Everything flows very easily, from the coding to the cost of each item. #### Cons That you have to enter the insurance information seperately every time you enter a new patient. Explaination: If it is a child you have to enter the parent in before you can enter the child, even if the parent is not a client. Don't have any suggestions as to how to streamline it. --- ### Works great, until there's a problem that requires customer service. - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Used it for years without a problem, but since they're been changing things to increase their cyber security, there's been problems and no customer service to resolve it. Now I have several days w/out being able to send prescriptions. I'm thinking of switching. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros I have used it for many years without a problem. The program is very straight forward and intuitive. #### Cons Now that I do have a problem, customer service is absent. I've been calling since thursday (it's monday now) and I've had zero response. In fairness, there was one other time I had a problem about a month ago or so and their responsiveness was not great, but adequate. The problem did get resolved, I never received a call back, but I received emails. #### Vendor response Hi Jane, thanks for your feedback and for your trust in RXNT over the years. We're sorry to hear you’ve had issues sending prescriptions through the ERX system. As you stated, recent updates to our system have resulted in an increased volume of support tickets, and we assure you that our staff is working hard to address all of those tickets promptly and effectively. You can always check https://status.rxnt.com/ for updates on any ongoing system outages like this one. We are 100% committed to resolving all customer issues and hope to better meet your expectations in the future! Replied April 2026 --- ### The best office software yet! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been very good. The training was easy to understand and easy to implement. RXNT is making my job more efficient and saves me a lot of time for other tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love having everything in one place. Being able to take payments without going to another site is very time saving. I also thing the patient reminder information is very helpful. RXNT has made my job much easier and streamlined. #### Cons I would like the notes to be all in one place. To have to go thru schedule, EMR, and billing to find where the note was made to make changes or delete it is time consuming. --- ### E-Scribe New user - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Customer service and the representative that helped with set up was very nice and helpful. [sensitive content hidden] has been very supportive #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that we do not have to completely fill out the demographics for a patient. I like that the medications saved are able to be viewed by all our network #### Cons I would like to have the pharmacy search easier for small pharmacies and I would like to have the pharmacy list be saved for the whole network like the medications saved. I think you need more training. The video's are more of a basic understanding and the rest I had to figure out on my own. It would be nice if you had a rep visit the facility and offer a training session to the trainer. --- ### Works the Way You Do. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far, it has been relatively intuitive and easy to navigate. It feels very searchable. The layout is simple, open, and easy to interface with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Patient records are easily accessible. Allows for personal customization to facilitate my personal workflow rather than requiring me to work according to a fixed workflow. #### Cons No cons at this point. Just started using it. I would not consider this an actual con, but I suggest the navigation buttons be placed above the individual record listings rather than on the left side. Just a personal preference, but not really a negative. One con which I'm sure you hear often is the ads at the bottom of the screen tend to slow my computer down. I will look into ways to get them removed as some point. --- ### Ease of use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of usage, user friendly, helps with workflow, easy to e-prescribing. Having the apps make it easy to use on the go #### Cons I didn’t have any problems with this product. It’s easy to use and I don’t have any issues with this product --- ### Abysmally Inadequate Support Staff For New Authentication Process - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered There stance in this recent authentication process to me is medically dangerous as patients on controlled drugs who can't come off cold turkey must have had their Rx's delayed because of the absence of support staff to teach MD's to use new system. It strikes me as irresponsible if a business can be called irresponsible. And they are I the health care business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros When it is up and running it is comparatively easy to use. #### Cons 100's or 1000's of MD's (according to their own customer service reps) have been left high and dry and unable to prescribe controlled meds because they rolled out a new DEA regulated new authentication process without hiring enough support staff so that I have literally spent hours and hours on hold trying to get a rep to help. The support staff is lovely but the process is a nightmare. #### Vendor response Thank you for the feedback! We’re sorry to hear that you’re having a less-than-stellar experience with the new processes and our support staff. This transition reflects our firm commitment to implementing the most effective and recommended security protocols. Our goal is to provide tools and resources that optimize workflows and enhance security for our users and their patients. This new process is designed to be completed by practices independently, with support from RXNT available if needed. We understand that new protocols can be challenging, and we worked hard to provide ample notice. Beginning with an email on September 18th, we sent 13 subsequent emails, text messages, and in-product notifications, and hosted webinars to ensure awareness and preparedness. We can assure you that our support staff is working hard to ensure that issues are addressed promptly and effectively in the order they are received. Please reach out to idpsupport@rxnt.com, and we’ll be happy to help! Replied December 2024 --- ### Pleasant Experience with RXNT - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a great experience with RXNT. If I have a question I can search through topics or I can chat. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is so user-friendly and easy to navigate. If I ever had an issue, I could search for a training deck or chat with someone. Everyone was so friendly and easy to work with. The training was amazing. #### Cons I think the set up should be more streamlined and easier to complete. ---