--- title: "RXNT Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RXNT. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RXNT is a good fit for you!" source_url: "https://www.softwareadvice.com/mental-health/rxnt-emr-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [e-Prescribing Software](https://www.softwareadvice.com/medical/e-prescribing-comparison/) / [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) / RXNT Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/rxnt-emr-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/rxnt-emr-profile/alternatives/) # RXNT User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 498 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 281 reviews (56%) - 4 stars: 146 reviews (29%) - 3 stars: 33 reviews (7%) - 2 stars: 15 reviews (3%) - 1 star: 23 reviews (5%) ### Most mentioned pros - There are endless templates so you are sure to find one that suits your needs, from simple SOAP forms to more complex and detailed templates. - I can search and navigate through my patients' records and customer support is readily available in the event I encounter any issues. - I like that it is a convenient way to send patient prescriptions and it is easily accessible from my browser ### Most mentioned cons - I've also had multiple complaints from patients that they get locked out of their accounts and can't get back in. - To have to go thru schedule, EMR, and billing to find where the note was made to make changes or delete it is time consuming. - There stance in this recent authentication process to me is medically dangerous as patients on controlled drugs who can't come off cold turkey must have had their Rx's delayed because of the absence of support staff to teach MD's to use new system. ## RXNT customer reviews Showing reviews 1-25 of 498 (page 1). ### Benefits outweigh the cons - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros What I like most about RXNT is how easy prescriptions are to adjust and submit, and how easy it is to respond to requests from the pharmacy. #### Cons It does not always work well with Safari, I often have to refresh the page. It is also difficult to reach an actual support person, it usually takes a day or two for them to respond. Also if there is an issue on their end with the authenticator for controlled substances there is no other way to submit them until it is fixed. --- ### new to program - Overall rating: 5/5 - Reviewer: Gretchen H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. just beginning but training with [sensitive content hidden] has been very helpful and supportive, choosing multiple encounters for a complete note is cumbersome. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease, cost, built in billing and scheduling and patient portal, pre-made charting for basic notes, easy to add patient records and send for labs and pharmacy meds #### Cons Have to choose multiple forms to get the total note I want, unable to combine multiple forms into one encounter #### Reasons for choosing RXNT pricing. The others were outpriced for a start up business, there were many others that I have used in the past as well --- ### THEY PUT PATIENTS AT RISK - Overall rating: 1/5 - Reviewer: Marino M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered They suspended our service without any notification. We were unable even to see our appointments and medications for close to 2 weeks. Last year when weI wanted to change to another company they told me that I need to notify them over 60 days in advance. They send you from one to another person and nobody does anything to solve a situation. Even that they suppose to have a team to solve emergency situations, they do not care if the patient is unable to receive their medication for several days. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros NOTHING! They use to be a good afordable company but is getting worse and worse and much more expensive. #### Cons Very poor Customer Service. Very poor communication. They do not provide an specific person responsible for the account. #### Vendor response Hi Marino, thanks for your feedback. We recognize that delays in medication delivery can negatively impact patient care, which we strive to avoid. As such, starting one month before a DEA expiration date, RXNT provides proactive alerts in customer accounts to update required information and maintain system access. RXNT requires 60 days' written notice of termination before a subscription’s renewal date, as outlined in our Terms of Service. In 2025, you requested cancellation and in 2026, your account was canceled accordingly. After your subsequent renewal request, we have worked hard to restore access to your account. However, DEA verification was required and can take time. Regarding pricing, every year we continue to invest in product enhancements, new features, and ongoing platform maintenance. To support these improvements and rising operational costs, we periodically adjust pricing. However, our E-Prescribing software pricing has increased by just $15 over the last decade. Replied May 2026 --- ### One Great EMR! - Overall rating: 4/5 - Reviewer: Brandon M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with RXNT has been positive and convenient. It’s one of the best EHR/EMR’s that we have used! Lightyears ahead in the ease of access! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I like the ease of the user interface. Charting and patient scheduling is a breeze. Our clinic runs smoothly thanks to RXNT. #### Cons There’s not much to dislike. It’s simple, user friendly, and convenient. Our patient flow stays consistent. #### Reasons for switching to RXNT The cost of the EMR and the user interface was not so easy. Too many clicks and not user friendly. --- ### Excellent Program - Overall rating: 5/5 - Reviewer: Jaymie W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very helpful staff, always there to go thru any issue with you and show you how to get through it. They explain it in easy terms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of the billing program. Everything flows very easily, from the coding to the cost of each item. #### Cons That you have to enter the insurance information seperately every time you enter a new patient. Explaination: If it is a child you have to enter the parent in before you can enter the child, even if the parent is not a client. Don't have any suggestions as to how to streamline it. #### Reasons for choosing RXNT Ease of billing, the customer support and the training. #### Reasons for switching to RXNT No customer support!!!! Could never reach anyone with questions and the program was very lax, coding, very manual in all parts of the program. Very time consuming with billing. Waiting to see if claim was excepted was nonexistent. --- ### Worst EHR in tne market - Overall rating: 1/5 - Reviewer: Maria R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Poor, to say that I regret enrolling in this worthless product and committed to a full year, is an understatement. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros security, albeit cumbersome to gave to go to an authenticator app got to meet Paya-Nuvei team (another company) #### Cons worst EHR ever disjointed non-functional not intuitive requires a long training period does not work ell with safari #### Reasons for choosing RXNT price, thats it they look really attached but buyer beware #### Vendor response We're sorry to hear that your experience with RXNT hasn’t met your expectations. We strive to meet the unique needs of every customer, and we will continue working to resolve any issues that may arise through the remainder of your agreement. Our software requires proper setup to facilitate effective & smooth operations. Certain technical requirements—such as using a supported browser—are essential for optimal performance. Our software is optimized to work with the latest versions of Google Chrome, Microsoft Edge, and Mozilla Firefox. Because Safari isn’t supported, our team recommends using Chrome to resolve the issues you encountered. Regarding training, if customers are unable to spend our recommended timeframe on setup & training, we offer a library of on-demand videos that users can learn from at their own pace. We understand that everyone has a different adjustment period, and we’re committed to supporting all our clients' success throughout the implementation process. Replied May 2026 --- ### On a positive track - Overall rating: 3/5 - Reviewer: Michella H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive for the most part. As I’ve been exploring the system, I’m seeing a lot of great things to use. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support is great. For the most part, prescribing is easy. I really do love the controlled substance process. It appears that security is fine. I’m still working through the templates. #### Cons The new AI component. Realizing that it is a new part of the charting, it still needs to be more intuitive. It picks us and uses irrelevant information (especially what the patient says) part. Consistency is also not quite there. It’s like multiple people are collating the information obtained. I’m hoping it will get better as time passes. #### Reasons for switching to RXNT Made by the office manager. I had zero input in the change. #### Vendor response Hi Michella, thank you so much for your review. We’re happy to hear that RXNT’s E-Prescribing software has met your needs and that you’ve found it intuitive and easy to use! Additionally, we’re thrilled to hear that you’re utilizing our new AI tools. It will certainly improve over time, and your feedback here will prove invaluable as we continue to refine and enhance the functionality. Should you have any other questions or thoughts on either topic, please feel free to contact us at connect@rxnt.com. Replied September 2025 --- ### good thus far - Overall rating: 5/5 - Reviewer: Shahzad C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. overall good so far it is meeting my requirements/demands. Would be nice to see the enhancements I requested to be approved #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros simple and efficient. was using advancemd prior to this and even though I was paying double, it was very cumbersome. very happy with the switch to RXNT #### Cons lots of bugs. there are errors that are coming up as I delve into RXNT further and further. however so far RXNT is attempting to fix them and I am hopeful #### Reasons for switching to RXNT please see my review, advancedmd was too "clunky." I was literally paying more so have a slower system --- ### Not User Friendly - Overall rating: 2/5 - Reviewer: Julie R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, RXNT was cumbersome and not user friendly. It was difficult for patients to navigate and did not improve practitioner patient communications. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros RXNT has a feature in which it notifies patients that their prescriptions have been sent to the pharmacy. #### Cons I've been with RXNT now over two years. I'm leaving even though there is still time left on my contract. It doesn't alert patients when I send them a message. The patient has to log into his/her account and see that I've messaged them. I've also had multiple complaints from patients that they get locked out of their accounts and can't get back in. Finally, I would describe the software as being glitchy requiring the practitioner to log out and log back in. It was difficult to get staff support. #### Vendor response Hi Julie, thank you for sharing your feedback. We’re sorry to hear your experience with RXNT hasn’t met your expectations. Patients can receive message notifications on their mobile devices if your practice has health notifications enabled AND patients are opted-in through the MyRXNT app. You can turn this on in “Company Preferences,” by selecting “SMS/Email notifications to patients with patient portal.” If patients are locked out of their account, we recommend the following steps: 1. check whether the website is correct, 2. select the appropriate login type, 3. recover a forgotten or incorrect username, and 4. reset a forgotten password. If they’re still unable to log in, they can either reach out to your office for assistance or contact the RXNT team directly. See instructions for each step here: https://rxn.to/4dBWVB3 Should you have any other questions or thoughts on this topic, please feel free to contact us at connect@rxnt.com. Replied May 2026 --- ### Works great, until there's a problem that requires customer service. - Overall rating: 2/5 - Reviewer: Jane F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Used it for years without a problem, but since they're been changing things to increase their cyber security, there's been problems and no customer service to resolve it. Now I have several days w/out being able to send prescriptions. I'm thinking of switching. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros I have used it for many years without a problem. The program is very straight forward and intuitive. #### Cons Now that I do have a problem, customer service is absent. I've been calling since thursday (it's monday now) and I've had zero response. In fairness, there was one other time I had a problem about a month ago or so and their responsiveness was not great, but adequate. The problem did get resolved, I never received a call back, but I received emails. #### Vendor response Hi Jane, thanks for your feedback and for your trust in RXNT over the years. We're sorry to hear you’ve had issues sending prescriptions through the ERX system. As you stated, recent updates to our system have resulted in an increased volume of support tickets, and we assure you that our staff is working hard to address all of those tickets promptly and effectively. You can always check https://status.rxnt.com/ for updates on any ongoing system outages like this one. We are 100% committed to resolving all customer issues and hope to better meet your expectations in the future! Replied April 2026 --- ### Works the Way You Do. - Overall rating: 4/5 - Reviewer: Tim O. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far, it has been relatively intuitive and easy to navigate. It feels very searchable. The layout is simple, open, and easy to interface with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Patient records are easily accessible. Allows for personal customization to facilitate my personal workflow rather than requiring me to work according to a fixed workflow. #### Cons No cons at this point. Just started using it. I would not consider this an actual con, but I suggest the navigation buttons be placed above the individual record listings rather than on the left side. Just a personal preference, but not really a negative. One con which I'm sure you hear often is the ads at the bottom of the screen tend to slow my computer down. I will look into ways to get them removed as some point. --- ### Ease of use - Overall rating: 5/5 - Reviewer: Michelle H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of usage, user friendly, helps with workflow, easy to e-prescribing. Having the apps make it easy to use on the go #### Cons I didn’t have any problems with this product. It’s easy to use and I don’t have any issues with this product --- ### Probably the best prescribing EHR there is - Overall rating: 4/5 - Reviewer: Chris D. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. RXNT has the back end infrastructure to be a robust healthcare EHR solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros RXNT has an amazing platform to be able to prescribe and coordinate with pharmacies and patients to keep all prescriptions orderly and hassle-free. #### Cons There was minimal support at times, but an overload of automatic emails to my inbox, which seemed unnecessary and became annoying. --- ### Pleasant Experience with RXNT - Overall rating: 5/5 - Reviewer: Crystal F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a great experience with RXNT. If I have a question I can search through topics or I can chat. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is so user-friendly and easy to navigate. If I ever had an issue, I could search for a training deck or chat with someone. Everyone was so friendly and easy to work with. The training was amazing. #### Cons I think the set up should be more streamlined and easier to complete. #### Reasons for choosing RXNT RXNT was more cost-effective than Cario. --- ### Quite simply, the best prescribing platform available! - Overall rating: 5/5 - Reviewer: John M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was first introduced to RxNT about 20 years ago at the advent of electronic prescribing. In the 2 decades since, I have used perhaps 8 different prescribing platforms, usually as directed by the health system with which I worked or embedded in an EMR. I have consistently favored RxNT above all others. In fact, the past 2 companies I worked for adopted RxNT at my urging. And now as I have transitioned to and independent practice status, I have once again engaged RxNT as my prescribing program. I'm extremely satisfied, and feel like I've returned home! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros From a clinician perspective, it's quite user friendly -- intuitive, logical data location, functional drop downs, easy to add patients, and archive favorite pharmacies, to name a few benefits. #### Cons The onboarding was a bit more onerous than it probably needs to be, but then again, because I have a history with the program, it may have simply been less relevant to me. --- ### Wonderful Experience with RXNT - Overall rating: 5/5 - Reviewer: Yuhura M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been great. I enjoy the fact that there is always someone available in the rare event that I require assistance with anything. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Medication entry and tracking is very simple. Re-ordering medication is made simple. I appreciate the fact that other pharmacies are easily accessible as an option for narcotics. #### Cons I really like everything about RXNT. I do not have any complaints, concerns, or questions at this time. I believe it is an awesome program. --- ### Worst Company - Overall rating: 1/5 - Reviewer: Chris D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered We have been with RXNT for over a year. Was great when we first started, now we spend all day submitting support tickets. You can never get a hold of anyone over the phone. Its hard to run a medical office when the website is always down. All they every want to blame it on is your cache or cookies to be cleaned. You can only clear it so much over and over and over. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing, the system is always not working #### Cons That the system never works. You have to send multiple support tickets a day to find out why things don't work. No one has time to sit around waiting for things to get fixed. #### Vendor response This user is no longer a current client of RXNT. We're sorry they had trouble with the system and with our support team, however, our customer service team works hard to ensure that issues are addressed promptly and effectively. The former client communicated their frustration in a disrespectful, threatening, and verbally abusive manner. This was unacceptable and RXNT does not tolerate customers treating our team members in such a manner. We are committed to resolving customer concerns, but we request that communication be conducted in a professional manner. For any concerns related to the review above, please contact connect@rxnt.com and we'll be happy to help! Replied March 2024 --- ### Easy to use - Overall rating: 4/5 - Reviewer: Kristin F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had a great experience, I love how easy it is to use and they are constantly improving. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how easy this program is to use. My favorite feature is integration with my current EMR program. It makes entering and verifying current medications very streamlined. #### Cons Sometimes I wish it was easier to see if there are new meds for a patient, similar to when medications are discontinued. #### Reasons for choosing RXNT It integrates with my EMR --- ### Why did I wait so long - Overall rating: 5/5 - Reviewer: Robin S. - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered I've been in medical billing for over 25 years and have used many different billing programs. After the billing program we had been using, for several years, made some "unfavorable" changes, we knew it was time to look for a new program. My staff and I researched and did demo's with many different billing programs (including RxNT) over the course of a few months. We actually switched one account to a new program, which we thought was the best. After a month, we can't get them to actually answer any issues we are having. We went back on the hunt and revisited RxNT. I think we overlooked RxNT in the beginning because we thought "with rates this good, there has to be something not right with the program". We set up an hour long demo with RxNT. This demo actually lasted two hours as I had a lot of questions, as to "can the program do this" "can the program do that". The staff that did the training was wonderful! They answered all of my questions and the one questions they didn't have the answer to right that minute, they checked it out and called me the next day. We switched to RxNT that very day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros There are so many pros's, I don't know where to start. The staff at RxNT is wonderful. I can call them and get right thru. I can email them and they will respond within minutes. The program itself is great! It is very easy to navigate. You don't have to spend hours searching for reports or settings. Everything is right there. The scheduling is so easy. I just did a training session yesterday on the scheduling, for one of my offices, and the entire staff liked it so much better than what they had before. They commented on how much better it was to schedule a patient and the checking in process. The billing side of the program is really nice too. There are procedure macro's (very helpful) and searching for a diagnosis code could not be easier. All other programs I have been on, you have to know the exact medical term to search. RxNT somehow managed to program the diagnoses so that anyone, at any level of medical terminology, can find exactly the right code. It has even told me a couple times that I needed an additional diagnosis code based on what I had entered. No other program I've used as done that. When we first signed up for RxNT we were told that we could start sending claims immediately on the smaller insurances but that it would be 3-5 weeks for the bigger payers. I was receiving ERA's from these bigger payers within 10 days. The clearinghouse people were in constant contact with me and sent me weekly reports so I knew exactly where my payers were in the process. RxNT is unlike any other billing program. And their staff is also unlike any other billing program staff. The staff at RxNT are like no other staff I've encountered. They really take pride in what they do and treat you like family. #### Cons The only Con I have is that the program does run a little slow after awhile. Once you log off and log back in, you're back in business. --- ### RXNT is an amazing EHR/EMR and e-script software! - Overall rating: 5/5 - Reviewer: John C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, RXNT has been great and I don’t plan on switching to any other software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The features that are most impactful are the east to use patient templates and the easy prescribing with a hard or soft token #### Cons I don’t feel RXNT is missing any features that I needed. #### Reasons for choosing RXNT Pricing and ease of use #### Reasons for switching to RXNT RXNT is much more affordable --- ### Ok if you only want to E-prescribe. Otherwise don't waste your time. - Overall rating: 2/5 - Reviewer: Ira R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered STAY AWAY unless all you need is eprescribe. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros ERX works easy and can use your phone to eprescribe. but it stops there. Nothing else worth using. I have tried for 3 months and my staff simply won't use the software. They feel billing is problematic with several issues among them being inaccurate insurance selection. #### Cons Could not get my software data (patient demographics, insurance listing, etc) imported accurately. The support team that "trains your staff and sets up your company" simply are not knowledgable enough and the support line does not take the time to listen and respond to issues raised. They either bot response immediately or don't answer the question accurately. #### Reasons for choosing RXNT Product promises everything but only really performs well with eprescribe. I was looking for a unified system. #### Reasons for switching to RXNT I was hoping to evolve into one platform for all our work, as RXNT advertises, but it simply does not work for billing. --- ### Ehr - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. There are issues with messaging, editing appointments that may take days for support to help with. Due to compliance issues it may be important that admin or owners do not have access to all information in RXNT; once a patient is active only licensed or physician should have access. Admins should also not have the ability to read messages between clinicians and physicians/clinicians. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Somewhat easy to use; takes time to understand what each screen means and the process for each task. #### Cons Messages should be secure between clinicians/physicians, not accessible by admins or others. When an appointment is scheduled with another provider on the same date as a regularly scheduled appointment with a different provider in the same practice-it should warn or prevent this. --- ### Absolutely Horrible.. don’t do it!!! - Overall rating: 1/5 - Reviewer: Amanda J. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Horrible .. it will be your worst nightmare. Do not go with this system! I will spread the word everywhere I can #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Absolutely nothing this is been a complete nightmare! Don’t do it! #### Cons If I could give customer support a zero I would. You are basically on your own to try to navigate this horrendous system. I cannot wait to switch. Please save yourself the time and spend the extra money on a different system. Wish I would’ve went with epic. #### Reasons for choosing RXNT Cheaper and seemed basic and easy to use. However, this should’ve been my first clue that with basic you spend extra time and energy doing extra work. #### Vendor response Hi Amanda, we're sorry you've had trouble with the system and with our customer support team. We can assure you that our support staff works hard to ensure that issues are addressed promptly and effectively, and we are 100% committed to resolving customer issues. While we understand that this situation may be frustrating, we prefer that feedback be communicated directly and in a professional manner. Our team has already been in contact with you, but please reach out to connect@rxnt.com if there's anything else we can help you with! Replied March 2024 --- ### Dr C. Ziomek - Overall rating: 4/5 - Reviewer: Camille Z. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good in general. It is really nice to get faxes directly into RXNT. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ability to e-prescribe and the ability to make notes without templates. #### Cons After an encounter is printed out the words are too small to read easily. It would also be helpful to be able to chose what to print to give to the patient, for example, just the assessment and plan. It would be helpful to be able to move from one encounter to another for a given patient more easily when reviewing their prior appointments. #### Reasons for switching to RXNT They were getting too expensive. --- ### Not good - Overall rating: 2/5 - Reviewer: Corinne A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Customer service is the worst part about this company. They frequently have notifications for “outages” it is a really laborious process to set up trainings or get any kind of assistance from customer service. Also, when the sales representative discussed the products, they did not mention anything about the 14 month commitment to subscribing. When this was discussed with customer service after trying to cancel the subscription, they apologize that I was not informed of that and told me that person was no longer working for the company. There’s been quite a bit of employee turnaround since I’ve signed up for this service two months ago. Took multiple attempts at canceling to finally get someone on the phone and have it confirmed. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros E prescribing from RXNT app was easy to use #### Cons Access to patient portal for the patients is a tedious process, requiring multiple steps with emails frequently going to junk mail. The interface is too busy and not intuitive for daily flow of quickly accessing notes and prescribing features through desktop. Recommended to use a large monitor while using Chrome which is inconvenient if you’re trying to chart on a laptop using any other browser. Can only access appointments an E, prescribing from the app, no ability to chart from there. #### Reasons for choosing RXNT Left RXNT after 2 months and am currently using another software. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/rxnt-emr-profile/reviews/?page=2) --- RXNT Reviews, Pros and Cons - 2026 Software Advice