We benefit because the interface works so well with Open Practice Solutions

As a billing company the set up to interface with Practice Management software was with ease and it the only one that we interface with that works perfectly bi-directional. Also this software is user friendly. To check Meaningful use with the reports is also done with ease.

I would say have the LMP date sent over with the patient charges would be so helpful for my OB/GYN group.

My overall experience with sevocity has been good. Costumer support is usually very helpful and quick at responding back. Also very receptive to making updates when needed. It is also very user friendly as far as being able to modifier the templates our selves to make it fit our practice.

I like the ease of adding and modifying templates. Also setting up favorites that we use often.

It takes to long to get a provider set up in sevocity with prescriptive authority. To many steps involved. Wish once the provider was activated that was it.

The salesperson made his pitch he STATED that I would have a 60-day trial. No mention of 100 encounters must be made within the 60 day period which included training time. It was imperative to sign up before the end of the year to avoid start-up costs. If I was not satisfied with the product all of my money would be returned. He also assured me that the program would be customized to fit the needs of my practice. NEITHER of these is true. It was a complete misrepresentation of the facts. This is not a program for Doctors starting a practice. The program was NOT customizable, and there was NO SUCH THING as a money back guarantee.

Difficult to use Not Customizable

This software has helped my office to become very efficient, save us time, assist our patient response time and performance. The audit feature is very helpful and I use it often. Routing messages is easy to use and I train my staff to send one to themselves so we have a tickler file to verify no one is ever overlooked.

I have been using Sevocity since 2009. I enjoy the flexibility, I also appreciate that it is user friendly and Sevocity as a company is very attenuative in regards to how they can improve the system.

The only con I have is I wish the interaction between Sevocity & Dr First was more helpful. It is not a Sevocity issue but a Dr First problem. It would be better if when a provider receives a refill request they had last visit and some additional information to speed the refill process along. Currently you have to leave Dr First - go into Sevocity review the chart, plan notes and return to Dr First to complete the script. It takes more time than it should. However It would not stop, prevent or slow down my decision to purchase Sevocity again.

Sevocity is very easy to work on and with. The employees go above just working with you. They really try to help as quick as possible. I have never had a problem with them not getting back to me. I may not always like the answer but they do respong. Overall I love working with Sevocity.

We have been using Sevocity for 10 plus years. It is very affordable and user friendly. I love how we no longer have to keep up with charts and filing. Everything is right at your fingertips. Love how reports & labs are scanned right into the charts. Makes life so much easier for my front office staff and the nursing staff. Very easy to send the patients messages to the dr and receive a response in a matter of minutes.

Really like the system but the only thing I wish was more available is setting up letterheads that print out on the letters you send out to patients. Sevocity was wonderful in helping us set up this feature when we first stated with them. Since them we have changed a few dr's and needed the letterhead updated. I have reached out to them but was told they only help with the initial setup. This I wish was different due to my staff nor I having any knowledge on setting up our letterhead. Therefore our letters go out now with no office letterhead.

The quality of the product is good. The only concern that is constant is the execution of the product and getting new providers enrolled but once that portion is completed things run fairly smooth. The last concern a customer service representative. There is one individual that needs additional training which can either make or break the process and that person answer calls regularly.

The software is user-friendly and the product seems to be consistent.

The interface with other software's need to be better and the execution on when to update the software (time wise) and how it affects the customers.

We have been using Sevocity since 2010 and have evolved with Sevocity as it changes and updates to different versions. We love the easiness of the program and the different features as well as some of our trainers are great !

The features and ease of use in the Tools and Administrative are very easy to use, and if you don't understand Sevocity has Customer News in the Help Section where you can always request help, and / or go to training webinars. It is also easy to train our employees to use Sevocity.

Most of the software is great and different features, but we always have trouble with the PPDX, this could be due to the Hospital we work with but it is an issue where we have had no incoming PPDX messages coming through and it takes a long time for this to get resolved. We pretty much gave up on it despite that we really need this feature for hospital notes, pathology etc.

Sevocity is great for my daily needs. Customer service is usually quick.

I love this software. It is easy to use, and takes care of all of my daily needs. Makes the care of patients easy.

I have no cons related to this software. I do wish they had a practice management software to go with this EHR

Sevocity was the first EHR program that I had ever used. I was amazed at how with just a couple training sessions how easy it was to pick up. Sevocity made my first EHR experience a good one.

Ease of use. Great customer support (which was rarely needed).

No audible tone when a patient is ready to be brought back.

Charting is easier to do in Sevocity as well as sending out notes to other providers using the Sfax feature.

Sevocity is user friendly and easy to navigate for all users including the provider.

One con I will say is how we access our MIPS reports, it would be nice if it was a dashboard that we could view easily at a glance.

very user friendly, easy to navigate and support is awesome.

when an encounter freezes sometimes the information entered by the providers get deleted and they need to restart their documentation.

Our office has been using Sevocity for almost 10 years. My Dr's seem to really like it. They say it helps them find the information on the patients so much easier.

Love that you can leave messages for the staff and Dr's. Love how the demographic rolls over and charges to our billing system.

wish we could have more than one interface. Not sure if this is a sevocity issue or not.

1. User friendly. 2. Functional, easy to understand. 3. Complete note- able to chose the components of the chart content. 4. Able to use with lab, drops into chart.

1. Only one person at a time allowed to be inside the chart; this causes wait time for the patient and staff. Each person must wait to do their part of the record, such as charting, prescribing medications, ect.

Overall Sevocity is a great system.

The ease and flow of the system. The ability to see all of the patients information.

The ability to have more customization.

Great

What I like most about this software is that it is User friendly - Another feature that I like most about this software is that it is reliable. Another feature that I like most about this software is its security.

What I like least about this software is it’s Support/customer service. Sometimes I have to call repeatedly for someone to answer the telephone. Once they do answer the telephone they do assist me speedily and are knowledgeable

MY OVERALL EXPERIENCE WITH SEVOCITY HAS BEEN GREAT I ABSOLUTLEY HAVE NO COMPLAINTS I USE THIS SYSTME DAILY AND ITS EFFICIENT AND UPTO DATE.

THIS EMR IS VERY USER FRIENDLY AND COMPLIES WITH ALL EMR REQUIREMENTS. CUSTOMER SERVICE GOES ABOVE AND BEYOND TO ASSIST IN TEMPLATES PREPARATION.

I DONT LIKE THAT I GET LOCKED OUT EASILY BUT THAT'S MORE HUMAN ERROR THAN THEY EMR'S FAULT

Recent webinar user ability, very helpful but let me wondering how the staff could better assist the Doctor so that his time is not all spent on sending the referral and documents.

Easy to understand and use but sometimes seems as though things are enter several times when once should be enough.

Having to enter multiple times the same information in several different spot in order to meet the meaningful use

Easy to use, reasonably fast customer services, only 1-2 times a year have we had any issues accessing EMR due to software or server problems.

Easy to use, has a portal, Meaningful use complaint, has labs and billing interfaces built and available, love the Sfax included in price.

occasional is hard to reach support after hours as they are on the EST and we are on PST.

good compared to other products I have used

ease of use and individual customizing ease of getting help after hours ease of keeping tract of medication history

always blame problems on the internet connections when at times it is their problem once problems resolved drops off assessment diagnosis

Excellent EHR system, reports are easy to access and generate. Customer service representatives are very knowledgeable and always ready to assist you with any questions you have. We are very pleased.

Every one I have had to contact in regards to support have been really helpful and the email confirmations are great.

Easy to navigate patient information, attachments and options

Unable to make notes on "reason for visit"

very good

Easy to use and user friendly. This software works great !

A lot of data on the screen at once. Needs to take a little to get use to the work flow of the software

Happy that the program helps with MIPS and Attestation.

The program makes it easy to find the codes needed for searching for diagnosis and billing.

Would like the program be available to use on the ipad or iphone.

Very good

Sevocity is user friendly and we can customize

Some of our customizations aren't very good

I use this product daily. It's ease of use is fantastic. I just wish the massaging features were better.

Ease of use

Emailing within is a pain. There isn't a history of sent messages,nor can you cut and paste