

TheraNest Software
FrontRunners
About TheraNest
TheraNest Pricing
The product pricing varies according to the number of active clients. 30 Active Clients Plan - $39.00/mo 40 Active Clients Plan - $50.00/mo 50 Active Clients Plan - $60.00/mo 80 Active Clients Plan - $91.00/mo 100 active clients or more will need to contact sales
Starting price:
$39.00 per month
Free trial:
Available
Free version:
Available
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TheraNest User Reviews
OVERALL RATING
Showing 1 - 5 of 860 reviews
Kelly
Company size: 1 employee
Time used: Less than 2 years
Review Source: Capterra
May 2021
It has saved me time and headaches in keeping track of client appointments and payments.

Melissa
Verified reviewer
Company size: 2-10 employees
Industry: Mental Health Care
Time used: Less than 6 months
Review Source: Capterra
September 2019
All-in-one platform that's perfect for my small private practice!
My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.
Pros
It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.
Cons
I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.
Reasons for choosing TheraNest
TheraNest is the one stop shop that does it all in a super user-friendly fashion. Simple, affordable - exactly what we needed!

Response from TheraNest
Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows!
Replied September 2019

Micheal Frances
Verified reviewer
Company size: 2-10 employees
Industry: Mental Health Care
Time used: Less than 12 months
Review Source: Capterra
November 2019
Theranest lies about their customer service
From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity. The decision to cut me out was born of my holding them to their word about live customer service. I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty. I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software. THEY ARE POISON. Stay away from them.
Pros
It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice. They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service. The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail. They will call you back when it's convenient for them to do so - and that's never when I need an answer. I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use. My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.
Cons
Simply put, they lie about their live customer service. Their training videos are convoluted, not well-produced and hard to follow in terms of content. I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT! This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!
Reasons for choosing TheraNest
I chose them because they said they had live customer service available. This turned out to not be true.
Reasons for switching to TheraNest
Simple Practice makes no false statements about Customer service. They don't offer ANY live customer service options, and the program is fairly buggy and complicated.

Response from TheraNest
We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.
Replied November 2019
Christina
Company size: 2-10 employees
Industry: Individual & Family Services
Time used: Less than 12 months
Review Source
July 2022
Easy to set up and use; reliable; sustainable.
Agile tool, trustworthy, dynamic, comprehensive.
Pros
I have found the set-up easy, the tutorials and knowledge base useful, the customer service responsive, and the tools easy to use and teach colleagues to use.
Cons
The migration of our former EHR system (MyClients+) has yet to occur, as it is not clear how easy it will be to access the records from former clients if needed. We could use some hand-holding to get this accomplished.
Reasons for choosing TheraNest
Customer service, price, apparent ease of migration of former system (though this has not yet panned out).
Reasons for switching to TheraNest
Wanted updated and more comprehensive tool. Also, TheraNest offers a 50% non-profit discount which our organization very much needs.
Tiffany
Company size: 11-50 employees
Industry: Mental Health Care
Time used: Less than 6 months
Review Source: Capterra
June 2022
Not new practice friendly
Overall, it is not a bad product but if you have a new practice and you are new to telehealth practice this would not be a good fit. Really wish we would have been provided some assistance with set up.
Pros
The easiest part was adding client information and the note format was super simple.
Cons
The billing and invoicing were painful to set up. way too many tabs to navigate. Can become expensive if you opt to use all of their services offered.