All TherapyAppointment Reviews

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Anonymous

2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed October 2018

Small Therapy Office

It makes my life 10 times easier! But we still need clients to fill out information on paper because they have a difficult time setting up and using their accounts properly.

PROS

I'm the billing assistant in the office. My favorite part is that it makes billing insurance companies so much easier and faster. It also tells me when I'm missing information in a client's file.

CONS

One of the features allows clients to create their own accounts in the system. Their system is so different from the one I use. It's difficult for them to access it without explicit instructions every time. It's not user friendly for ages 40+ from what I've found. It's also a pain to re-bill under a different CPT code if it's already been submitted once before under a different specific code.

Vendor Response

Thank you so much for your feedback! We're glad TherapyAppointment makes your life easier! We are always working to make our software better, so appreciate your feedback on the patient portal and billing CPT codes. The patient portal in V2.0, our next upgrade, was built with user-friendliness in mind and we think you'll love it! Also, our team of billing experts is happy to take a look at this billing issue as well -- please give us a call and we'll see what we can do to help!

Replied November 2018

Julie

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2018

A decent EHR option for mental health therapists

I have really appreciated the responsiveness of the support team. I send in my question/request and hear back, typically that day or within 24hrs, with it answered/completed. Despite the things I get frustrated about with the system, I feel like the people behind this system are doing what they can and like I have a HIPAA team behind me, watching my back.

PROS

I've used this for years and appreciate the ease of storage, billing, and reassurance that the note formats keep me HIPAA compliant. It is best suited to an individual provider, although it can scale to small groups of providers.

CONS

It does not integrate well/function well for groups of diverse providers, such as group practices that include prescribers and other medical providers. It is limited in its ability to run useful reports. It suffers from significant glitches (like, reversing a payment you distributed in error reverses ALL of them for the client, not just the one you made the error in. This requires you to redistribute everything, which takes a lot of time, especially if you've seen a client for a long time). The statements it creates for clients are very confusing for them to read and understand. It does not facilitate a paperless office - no ability to exchange/complete all intake forms/questionnaires electronically - can send out but forms must be printed out by the client, filled in and signed by hand, brought in to the appointment (or uploaded by client and emailed back to office), scanned to computer by therapist and then uploaded to client's chart; no ability for electronic signatures, etc. There's a rumor that this bit about the paperless office has been corrected in the new version - fingers crossed!!

Vendor Response

Hi Julie, Thanks so much for sharing and being part of the TherapyAppointment Family. We appreciate that you've been part of our family for years, and are grateful for your honest feedback so that we can continue to grow! We're excited for you to get started in TA2.0 -- it has more adaptability for groups than our legacy product, and will address most of your concerns. For example, your office will be able to switch to a completely paperless practice with the addition of esignatures, customizable forms, attachments in messages. Feel free to uncross your fingers --it's here! :) We do hope that you'll continue to share your thoughts on how we can change for the better: TA2.0 is built to continually grow so that we'll never stop improving! Thanks again for being part of our family, The TherapyAppointment Team

Replied December 2018

Amy

Mental Health Care, 2-10 employees

Used daily for more than 2 years

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed June 2017

Expect Outages

I am in the process of switching over to a different system.

PROS

Easy to use, you can make some very basic templates if you want. No significant training needed to get started Low cost

CONS

Frequent outages Poor customer service - I asked for a partial credit due to significant outages and was arrogantly told that the electric company does not issue credits, and the most they would do would be to remove the outage time from the last bill when I decided to leave their system. They have promised an update for a while now, and still no ETA. Templates are very basic, you can only make a template with text, no check boxes, etc.

Vendor Response

We have continued to test the software changes made in response to the recent service outages. and are convinced that the problem caused by by our new password encryption system using too many resources and crashing the system has been resolved. We also have a compensation policy that you will likely not find from most software companies. Here is our policy: we consider any service outage that lasts for more than one hour to have a significant impact on the utility of our system. For this reason, we consider any day with outages totaling more than 60 minutes to be a "lost day of service" for which compensation is appropriate. We count four such days in the last month; therefore, we will be giving credit for four days of service. This is consistent with the End User License Agreement that you accepted as a precondition for use of our system. We understand that you may rely upon TherapyAppointment as a locus of organization of your practice, and recognize that a system outage can disrupt the operations of your practice. We will continue to strive for consistent service delivery; we believe that the recent problems are resolved.

Replied June 2017

Tricia

Mental Health Care, 1 employee

Used daily for less than 12 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

Pleased with this system

Overall I am pleased with TherapyAppointment. It meets my needs and the improvements that need to be made are not deal breakers for me. I find it affordable for my solo practice and it has enough features to keep my running my practice smoothly each day.

PROS

Customer support is efficient and prompt. I was concerned that getting support via email would be cumbersome or untimely but they respond promptly and thoroughly. I contacted my rep with billing questions and had a 30-minute demo with her over the phone which was extremely helpful. She is a therapist as well so she knew first-hand what my needs were. It offers both email and text/voice reminders which is included in the monthly price. It securely stores credit/debit cards for easy payment. My biller has not problem logging in and doing her work remotely from her office which is in a different city. They are available for her as well when she needs customer support.

CONS

You can't hover over an appointment time to see an "alert" you have written such as "husband joining session today"...you have to open the appointment which just takes extra time. The patient portal is too difficult for patients to navigate through so the idea of having them self-register is out the window for me. It doesn't have required fields so they can create an account, fill out a few things which is typically their email, phone number and then they log out. When they complete that you get an email stating a new patient has registered but in reality they have much uncompleted information so you have to contact them anyway to complete their registration. It defeats the purpose. That was a big disappointment to me. I did email support about this and they said they would alert their design team.

User Profile

Dr. Dave

Verified reviewer

Mental Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

excellent electronic health care record for therapists.

I have had a wonderful experience with this product and recommend it, so long as you are willing to learn to use the interface.

PROS

The software is feature rich and reliable. The price is also very competitive for the rich feature set. It has a patient portal, account aging reports (not all products in this class have this feature), electronic billing, progress notes, appointment reminders, and document storage. It has group practice features.

CONS

The interface is very clunky and it is slow to update. The good news is a new version is finally coming by the end of 2018 that will include a modern drag and drop interface.

Vendor Response

Hi Dr. Dave, Thank you so much for reviewing TherapyAppointment! We're grateful that you've taken the time to share your experience with our software, and know that you'll love what we have in store for you with TherapyAppointment 2.0! It is certainly much streamlined and will be rapidly updated as new features are added. We'll also have plenty of training opportunities available to make learning a breeze. We're glad you're part of our community!

Replied November 2018

User Profile

Jennine

Verified reviewer

Mental Health Care, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2018

Great for billing

Overall, I love their support team, billing, and case notes. I love the reports you can run in the program. It is about to be updated, so that improves the look and user capabilities.

PROS

I absolutely LOVE the fact that my company can do electronic billing through Therapy Appointment. It automatically updates the client's file, tracks the amount of sessions used, repopulates notes. They also give a discount for multilpe users. It is great!

CONS

The issue with Therapy Appointment is that it does not allow multiple therapists to use multiple rooms and locations. I have 2 group practices where some of my clinicians work out of both locations. We have to use one program for scheduling and then Therapy Appointment for our billing. The new change looks great, but it still can't take care of the larger group practices.

Vendor Response

Hi Jennine! We are so happy that TherapyAppointment has helped you streamline your practice! Thank you for being part of our family and for your kind words. You're right -- the upcoming TA2.0 upgrade will improve the look and features. One of those upgrades actually addresses your biggest concern -- scheduling. The new calendar features will allow you to better manage your practice, but we are always looking for ways to improve for larger practices. So keep the feedback coming! Our goal is continual growth to better serve your practice. :) Thank you for your feedback and for being part of the TherapyAppointment family! Best wishes, The TherapyAppointment Team

Replied November 2018

User Profile

JudyAnn

Verified reviewer

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2018

Effective and conscientious about security.

PROS

I like this software because of the security. The billing department has more control over small things. I've worked with it for a couple years and figured out many of the tools. I use the monthly calendar view constantly to present open date/times. The interface isn't going to win any beauty prizes, but it does work very effectively and that is what really matters.

CONS

Separate calendars for each therapist require a lot of clicking back and forth. Patients are sorted by surname only. (Work around; present all old patients and do a control F search)

Vendor Response

Hi JudyAnn, Thanks for your honest feedback! We are so glad to hear that TherapyAppointment has made your billing department's job a little easier and that it gives you more control over the small things that might otherwise fall through the cracks. We know managing a practice isn't easy, and we are happy that we can help! You're right about our user interface, but we're excited for you to take a look at the new software later this year! We think you'll find it clean and modern (and hopefully a candidate for one of those beauty prizes!) Thanks again for your review. Again, we really appreciate your time and feedback.

Replied September 2018

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2019

Using TA Legacy- excellent software for the money

Wonderful! GREAT customer service! Get back to any issues with have promptly and takes suggestions for future improvements!

PROS

The ease of connecting with a credit card merchant company to process patient payments and have them directly post to the patients account. Having the connection of insurance company payments flow right into the patients account without manual entry, and that it allows for patients to review and make payment online through their account.

CONS

Unable to produce a report that is just patient balances (currently it's any balance that shows up on the report, it might be due from insurance or due from the patient. Our workaround is to print the report, work all the accounts and note them on paper, then process statements just to those accounts where a patient owes a balance.)

Anonymous

1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Awesome update for an awesome product

Since signing on with TherapyAppointment I have noticed a significant improvement in my ability to collect on outstanding balances especially those with high deductible insurances, which have increased significantly for me within the past year.

PROS

I have always loved this product. I am very excited for the update which I found very user friendly and much more efficient from a business standpoint. I really liked the look of the dashboard.

CONS

The only con I have had is with regard to the limits of the ability to send a fax out of the software. I think it would be helpful if we could send the progress note along with a fax to help with collaboration among medical professionals our patients see.

Anonymous

1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

TA is excellent and the customer services is bar none!

I have been using TA since before the 2.0 upgrade and I really enjoy it because it is so easy to use and the upfront pricing (there aren't any extra fees) is helpful and promotes the honesty that we need in our profession. I can't say enough about customer service, IT, and the insurance specialists-they are prompt, and problems or bugs get fixed quickly-plus they are so friendly and enjoyable to talk to while they are helping with the problem or explaining how to do something.

PROS

I love the fact that I can submit claims directly from TA and that they do a check to make sure everything is correct BEFORE I send the claim. It's easy to use and the customer service is so prompt, I feel like I have my own assistant! I like that my clients can confirm appointments, schedule online, email me and add attachments in a HIPPA secure environment.

CONS

I'd love to be able to upload custom documents that my clients can fill out and sign electronically such as a release of information.

Vendor Response

Hi! Thank you for being part of our community and for your kind words. We are happy to have you! You'll be excited to know that TA2.0 does allow you to upload custom docs that can be signed with an e-signature. We are looking forward to migrating your practice when migration opens!

Replied April 2019

Katherine

Individual & Family Services, 1 employee

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2023

Beyond disappointed - bring back the old version!

Just don’t get them - it will be a nightmare, a hassle, complicated and one problem after another.

PROS

I used to love therapyappointment - and then they upgraded and then they forced us to use the upgrade. Right now I have nothing that I like about the new system. I went from what I would have given is mostly 4-5 starts to 0 stars if that were an option.

CONS

It is all a huge mess. They are rude and not helpful - the customer service is beyond challenging to access and often they don’t really help the issue. The system is so full of unnecessary things and convoluted. I have given it an entire year and a few months now. I am jumping ship and have voiced over and over my concerns. I just can’t believe how different they have become and what a nightmare it is. It is really disappointing and makes me sad to see such a great small company with an amazing product and customer service sell out and become a mess and honestly horrible to someone who has been a loyal customer for 9 years.

Pam

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

Our company uses this and I love it.

PROS

It's super easy to navigate, with internal communication and I can access all of our providers, no matter what state they are in, with just the click of the mouse.

CONS

I haven't figured out how to delete an Insurance Co. LOL. I wish a refund, of any amount, was possible to make. If a patient over pays it has to be left as a credit or refund the entire amount.

Vendor Response

Hi Pam, Thank you so much for your review! We are happy that you are part of our community and that our cloud-based software has made managing a dispersed practice a breeze. Sorry for the delay on this response, but please do feel free to give our Support Desk a call at 1(800) 242-2127 whenever you have questions. We can help anytime you have concerns like this! We've also created a pretty large library of help topics here: https://therapyappointment.desk.com/ Please let us know if we can help with anything! Thanks for being a valued TherapyAppointment customer!

Replied September 2018

Lori

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

streamlined my practice, trustworthy,

PROS

Therapy Appointment is dependable, ease to use, paperless option, everything in one place. My clients and I depend on it for scheduling, finances, and notes.

CONS

I wish they had a Hippa-compliant video session option. I know they're working on it!!! I'd rather not sign up with another app.

Vendor Response

Hi Lori! Thank you for your review, and we are so glad to hear that TherapyAppointment helped you streamline your practice! You're right, a HIPAA compliant video session is on the roadmap! Version 2.0 will be rolled out later this year, and we are excited to incorporate the features that will help make managing your practice and communicating with your clients easier. Keep the feedback coming -- you listen for a living, and so do we! Thanks again!

Replied September 2018

Julie

Mental Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2019

It’s a pretty good EHR

It’s ok. Could be more robust. We’ve been promised a 2.0 version for a long time without it coming to fruition.

PROS

Ease of use. Having an online schedule is very helpful.

CONS

The inability to have my initial forms online and put in their chart. Also, the inability to send things to my clients via the portal is really inconvenient. If it had the ability to use it for teletherapy would make it perfect.

Vendor Response

Hi Julie! Thanks so much for your review of our Legacy product! We're excited to share that our new software, TherapyAppointment 2.0 does have these features! We can't wait to get your practice migrated as soon as the Current TA customer migration process is guaranteed lossless! Thank you!

Replied March 2019

Jason

Mental Health Care, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed December 2018

Simple product that does a lot

I have a simple, small practice. I don’t take insurance, and I don’t have many clients to manage, so I can’t speak to how robust it is for that purpose, but for the small amount of practice I need, it’s a wonderful value for the price. I get what I need, it’s secure, and it’s very affordable.

PROS

- Ease of scheduling - Versatility of application

CONS

- sometimes feels like it was designed by engineers, rather than by designers with user experience in mind. This appears to be changing, however, with the new 2.0 experience.

Vendor Response

Hi Jason, Thanks so much for your feedback on TA2.0 and and the original TA! You're right, we have pushed to make TA2.0 a more user-friendly, intuitive experience with customers at the forefront of our every design decision. We're glad you noticed the changes! And we're elated to hear that TheraoyAppointment has provided a great value for you and your practice. That's what we strive for and, with your feedback, hope to continually improve upon! Thank you for being part of the TherapyAppointment family! Best, The TherapyAppointment Team

Replied December 2018

Amy

Individual & Family Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2018

TA 2.0

PROS

Ease of billing and tracking invoices, creating note templates, online scheduling and client portal, group practice feature, variable prices for staff and clinicians.

CONS

Long due for an update, lack of custom online client documents, ability to send online invoices, difficulty in collecting payment outside of the therapy hour.

Vendor Response

Hi Amy, Thank you so much for your feedback and for being part of the TherapyAppointment Family! We are glad that our legacy software has been a solid partner to manage and grow your practice. We are excited for you train on TA2.0 and know that it can help you with sending/receiving documents, invoicing, and collecting payments. We are humbled by your patience and assure you that, moving forward, our software is designed to continually grow and evolve. Please do continue to share your feedback on how we can improve! :) Thanks again for being part of our family, The TherapyAppointment Team

Replied November 2018

Theresa

Mental Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2019

Helpful program

Having a "one stop shop" kind of experience has been great. Easy access to electronic files that meet HIPPA standards and privacy, documents can be uploaded, created. Reminders for completing documentation and then being able to send billing to insurance companies with the push of a button.

PROS

I like the ease of scheduling. It is great to have the "dashboard" to keep track of who you still need to chart on and when completed charting is ready to submit for billing. It's nice to have that taken care of with the program submitting to insurance companies.

CONS

I do not like the difficulty in syncing my schedule to my phone. It can be done, but there are a couple of steps to it, and if you make any changes, you have to re-sync. I would much prefer an automatic sync to my phone .

Vendor Response

Hi Theresa! Thanks so much for your review! We're so happy you've joined our community of mental health pros. :D It's wonderful to hear that we've helped you streamline managing your practice with our "one stop shop" solution! Regarding your schedule syncing, this is something we can absolutely help you out with. I'll ask Remy from Tech Support to reach out to you directly with a little more information on a calendar syncing feature we added a few weeks ago that should make it so much easier! Thanks so much,

Replied April 2019

Paul

Mental Health Care

Used more than 2 years

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2015

#1 EMDR TURN KEY WITH EVERYTHING YOU NEED!!!!

PROS

Incredible turn key web based solution for Mental Health providers covering all aspects of EMDR, billing, intake notes, progress notes, reminder calls, documentation, easy online registration, direct billing to insurance comanies, and credit card payment processing. The developer and inventor of this product is a Doctoral Level Psychologist who understands the needs of mental health providers and he is committed to the ongoing development of the product. He and his staff are very responsive to concerns and questions. Absolutely amazing. I would highly recommend without reservation!

CONS

I am very very satisfied however the only tiny problem is when there is a problem with the server slowing down. However this company has resolved and worked with this issue. In fact the server slowing down is not a problem and it is very fast currently.

LaKeisha

Mental Health Care, 2-10 employees

Used daily for less than 12 months

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed May 2017

You definitely get what you pay for

Not like other systems which have a lot of drop down menus, exploding text, radio buttons etc. to decrease documentation time. The one included template that has drop down menus, is not customizable. Notes are pretty much free hand typing but can be used with dragon if you want to document after seeing your patient. This really is basic and when the system goes down, at least twice a month for the entire day, customer support is unreachable. I have lost entire notes from system glitches and failures that happen frequently. It appears that the up time is about 95%

PROS

This product is pretty inexpensive and does the basics. It is easy to figure out how to use, because it doesn't do much.

CONS

Not for practices doing medication mgmt. and therapy, minimal customization, system frequently down

joey

Mental Health Care, 11-50 employees

Used daily for more than 2 years

OVERALL RATING:

2

EASE OF USE

2

FUNCTIONALITY

2

Reviewed June 2017

Not meant for large practices

PROS

I enjoy the customization of medical record notes and the separation from your psychotherapy notes.

CONS

Servers go down from time to time; minimal integration between providers of the same practice. messaging system not user friendly

Shondra

Mental Health Care, 11-50 employees

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2018

Nice overall product with a few fixes needed

Overall, it is a great product there are just a few tweaks that would be helpful

PROS

Ease of use - learning the software is extremely easy. Data entry is simple and managing patient database is easy and straightforward.

CONS

No insurance history is kept (if someone gets new insurance, you have to eliminate the old information to put the new insurance in)

Cheryl

Mental Health Care, 2-10 employees

Used daily for less than 2 years

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed March 2017

Changing my EHR from Therapy Appointment

Clunky and outdated. Looking for something that has more flexibility

PROS

Nothing more than what I see with other EHRs. Has scheduling and billing abilities along with calendar and client reminders

CONS

This platform has been down multiple times while they are apparently "updating" which has slowed down my work process and has cost money

Nicole

Mental Health Care, 2-10 employees

Used daily for less than 12 months

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2017

Great user interface

Excellent customer support. Very knowledgeable and helpful staff. Easy to use billing software.

PROS

User interface

CONS

The only intergtated payment option is Cayan which I'm not jazzed about due to cost and the fact they bill quarterly which makes it harder to reconcile/track. Also no room assignment function is available but I've been told it will be available when the new software update rolls out soon in the spring.

Brittany

Mental Health Care, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

After 1 year of use..

Overall it's a nice comprehensive EHR system. The new platform makes it not only look better but easy to use.

PROS

The new aesthetic, integrated calendar, easy to read

CONS

Difficulties with billing. deleting incorrect claims, error alerts.

Vendor Response

Hi Brittany! Thanks so much for reviewing our product and thank you for being part of the TherapyAppointment Community! We are happy to have you here! We're glad you took a look at our new product, TA2.0, and approve! Wanted you to know that error alerts will be part of the comprehensive system when it launches later this year. TA2.0 was built with the capacity for continual growth, so we will never stop trying to improve -- keep the feedback coming! :) Thanks for being part of the TherapyAppointment Community!

Replied November 2018

Russ

Mental Health Care

Used more than 2 years

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2015

Excellent product with excellent customer service

PROS

This software is just what I need to effectively manage my private practice. It is intuitive, easy to set up new clients, manage statement accounts, and clients like the ability to set their own appointment schedules.

CONS

Although I really like the application being web-based, those few times we've lost power (due to storms or construction) we were unable to log on.

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