# Therasoft Online Software Reviews, Demo & Pricing - 2026 > Review of Therasoft Online Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/mental-health/therasoft-online-profile --- [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / Therasoft Online Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/medical/therasoft-online-profile/reviews/)[Alternatives](https://www.softwareadvice.com/medical/therasoft-online-profile/alternatives/) # Therasoft Online 2026: Benefits, Features & Pricing Wondering if Therasoft Online is right for your practice? Our Electronic Medical Records Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Therasoft Online 4.3 [(309)](https://www.softwareadvice.com/medical/therasoft-online-profile/reviews/) Pricing Starting at $69.00 per month ### About Therasoft Online In 2008 Therasoft was the first Complete Practice Management Platform for mental health providers. In 2026, Therasoft is the first Agentic AI Platform for mental health providers. Visit Therasoft.ai to learn more. Trusted for more than 17 years, Therasoft empowers mental health professionals to reclaim their time, strengthen client relationships, and grow their practice with confidence. More from Therasoft: freedictate.com findatherapist.me Wondering if Therasoft Online is right for your practice? Our Electronic Medical Records Software selection experts can help you in 15 minutes or less. ## Therasoft Online User Interface ## Popular Therasoft Online Alternatives Main Product Therasoft Online 4.3 [(309)](https://www.softwareadvice.com/medical/therasoft-online-profile/reviews/) Ratings Breakdown - 4.11Ease of use - 4.35Value for money - 4.46Customer support - 4.31Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Fusion](https://www.softwareadvice.com/product/395326-Pediatric-Therapy-EMR/) 4.3 [(709)](https://www.softwareadvice.com/product/395326-Pediatric-Therapy-EMR/reviews/) Ratings Breakdown - 4.52Ease of use - 4.16Value for money - 4.27Customer support - 4.19Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(858)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.56Value for money - 4.49Customer support - 4.26Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Alleva](https://www.softwareadvice.com/medical/alleva-profile/) 4.5 [(282)](https://www.softwareadvice.com/medical/alleva-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.51Value for money - 4.54Customer support - 4.41Functionality Pricing Available upon request Get Price Alternative Product [Jane](https://www.softwareadvice.com/product/86099-Jane-App/) 4.8 [(515)](https://www.softwareadvice.com/product/86099-Jane-App/reviews/) Ratings Breakdown - 4.62Ease of use - 4.71Value for money - 4.82Customer support - 4.59Functionality Pricing Starting at $54.00 per month Get Price Alternative Product [ModMed](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/) 4.4 [(367)](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.26Value for money - 4.23Customer support - 4.38Functionality Pricing Available upon request Get Price ## Therasoft Online Pricing and Plans Starting price: $69.00 per month Free Trial Free Version Standard $69.00 per month Plan includes: - Appointment Reminders Assessments - Client Portal - Contactless Payments W/ACH - Notes - Secure Messaging - Smart Calendar - TX Planner Pro $99.00 per month Plan includes: - All Standard Features Plus - Third-Party Billing - Unlimited Insurance Claims ePrescribe $199.00 per month Plan includes: - All Standard and Pro Features - Controlled Substances (EPCS) - Drug Database - Surescript Certified Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Therasoft Online Features - Popular features found in Electronic Medical Records Claims Management Clinical Notes Clinic Interoperability Communication Management Compliance Tracking Decision Support E-Prescribing Medical Billing Patient Portal Patient Scheduling - More features of Therasoft Online Access Controls/Permissions Activity Dashboard Alerts/Notifications API Appointment Management Appointment Scheduling Billing & Invoicing Calendar Management Calendar Sync Charting Chat/Messaging Client Portal Confirmations/Reminders Credit Card Processing Customer Database Customizable Forms Customizable Reports Customizable Templates Data Import/Export Data Security Document Management Document Storage Drag & Drop Electronic Payments Electronic Signature Email Reminders Employee Management EMR/EHR Faculty/Staff Management For Mental/Behavioral Health Forms Management HIPAA Compliant Initial Assessments Invoice Management Mobile Access Multi-Location Multi-Provider Practice No-Show Tracking Notes Management Online Booking Patient Intake Patient Records Management Payment Processing Practice Management Progress Notes Progress Tracking Real-Time Reporting Recurring Appointments Reminders Reporting/Analytics Reporting & Statistics Revenue Management Role-Based Permissions Self Service Portal SMS Messaging Staff Management Telemedicine Teletherapy Template Management Therapy Notes Third-Party Integrations Treatment Planning Workflow Management ## Therasoft Online Integrations WordPress Integration rated undefined from -1 review LinkedIn for Business Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Twitter/X Integration rated undefined from -1 review VidyoConnect Integration rated undefined from -1 review DoseSpot Integration rated undefined from -1 review ## Therasoft Online User Reviews Overall Rating 4.3 Ratings Breakdown 5 54% 4 32% 3 9% 2 3% 1 1% Secondary Ratings Ease of Use 4.1 Value for money 4.3 Customer support 4.5 Functionality 4.3 KC Kathy C. Mental Health Care 2-10 employees Used unspecified for more than 2 years Review source Reviewed August 2018 Not Happy Anymore 2 Previously 4 Not so great anymore. Ratings Breakdown 3 Ease of use Previously 4 2 Value for money 1 Customer support Previously 5 5 Functionality Pros: I like all the functions of the software. Cons: Therasoft used to be so great. The customer service was amazing. I couldn't say enough positive things about them but that has all changed. When you call, you get an answering service and someone always needs to call back. In a busy therapy office it's not always easy to take the call when they call. I asked about an issue that I was having several months ago and it never got resolved as a result the employee I wanted to hire got another job. I cannot hire someone until that issue is fixed. Very very disappointed in how things have changed. Read More MS Matthew S. Verified reviewer Mental Health Care Self-Employed Used daily for less than 6 months Review source Reviewed March 2022 Making the Switch to Therasoft 5 My experience with Therasoft has been positive across all dimensions, from the follow-ups to questions I've raised to the support staff/onboarding team's commitment to getting their users up to speed as quickly as possible, freeing us up to serve our clients. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: My former EHR vendor recently significantly raised their prices to bring them more in line with other EHR vendors. With this price increase, I had to evaluate them in relation to other vendors charging approximately the same price. While Therasoft is more expensive, the quality of their product is far superior. Specifically, I appreciate how the information within the EHR is organized and displayed on the screen. I like how the treatment plan is very accessible and informs the treatment session note. I like how my custom designed website is an integral part of my EHR. With Therasoft, everything weaves together in a dynamic way, supporting more rigorous charting process that is easier to navigate than my former EHR. Therasoft helps me to better conceptualize my cases. Cons: Therasoft is a robust program that takes a while to learn. The learning curve is well supported by their transition team and onboarding resources. Therasoft wants you to be their customer for the long-term, and they're willing to go the extra mile with customer service and support to ensure the customer has the answers they need, when they need them. Reasons for choosing Therasoft Online More pleased with the way the system was presented by the Therasoft team and their commitment to customer service. After making my choice for Therasoft, I began interacting with more and more of the Therasoft team. From the web designer, who brought my website to life in less than two days, to the owner of the company, who spent more than two hours on the phone with me to work through my questions about the program, I could not be more pleased with the Therasoft team or my choice of product. Reasons for switching to Therasoft Online Recent price increases at SimplePractice made me curious about what other programs were being offered for the same price range. Therasoft offers more rigorous note formats, more easily accessed customer service, and better screen displays that reflect better ways of organizing the data. Read More JJ Jennifer J. Verified reviewer Mental Health Care 2-10 employees Used daily for more than 2 years Review source Reviewed November 2025 More focused on expansion than quality and customer service 1 Ratings Breakdown 2 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: I was a customer for several years. I thought five years ago their customer support was small and responsive. It also felt like the company cared to try to address issues that would increase therapist ability to provide comprehensive, inclusive services. I thought the many reports run were helpful. Cons: The subscription price was raised by over 263% with less than a month's notice. This is especially egregious given there was a recent data loss and irretrievable time was spent having to go back and fix billing and re-create notes from that lost week of data. For small practices with a limited budget, that kind of budget increase is not easily managed. Communication was poor during the data loss (as one example there was no formal recognition that there would ultimately be no data retrieval, we just had to assume that and fix it ourselves) and there was no effort to recompense clients for the company error. My experience was that it felt like Therasoft clients are merely a commodity and communication and customer satisfaction are a secondary consideration, if at all, to company expansion and growth. I would not treat my clients this way, and I do not wish to partake in a company that portrays itself this way to its own clients. When I joined, Therasoft was smaller, seemed more dedicated to customers (tickets were responded to directly and in a timely fashion), and seemed genuinely interested in providing a service to clinicians that would be responsive to shifting needs (for example, I advocated for changing pronoun and preferred name options within the software and it was changed). Now, and I don't know what has shifted exactly, Therasoft seems corporate, inaccessible, cumbersome (ticket systems and have required multiple attempts for the same issue), and more focused on expansion than quality. I also did not think that the platform worked consistently well. There were frequent glitches that interfered with clinical service. My patients experienced the portal as clunky and hard to use. Read More HB Heather B. Verified reviewer Mental Health Care Self-Employed Used daily for more than 2 years Review source Reviewed January 2020 Amazing resource for counselors 5 My experience with Therasoft has been excellent. The scheduling, medical records and billing components are reliable, meet the requirements of my payors and are easy to use. I am thrilled this year to have collected more in revenue, despite taking a month sabbatical. This outcome I believe, is solely due to the hard work of my biller with Therasoft who stays on top of my claims, denials and deductibles. It gives me peace of mind to know that the Therasoft team is coordinating my billing. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I am most appreciative of the billing services that are a part of this software. Having Therasoft handle this complex and sometimes stressful portion of my business is a huge help. It allows me to focus on caring for my clients and growing my business and not trying to navigate the maze of the insurance world. Cons: It took be some time to adjust to the calendar based system rather than being able to click on a client's name and find everything related to them in one place. Reasons for choosing Therasoft Online Therasoft was recommended by almost all of the practitioners I knew who were in their own private practice. Reasons for switching to Therasoft Online Left a group practice that used Practice Fusion. Read More LG Linda G. Verified reviewer Alternative Medicine Self-Employed Used other for less than 2 years Review source Reviewed July 2021 Unfair charges for record keeping. 5 Software was find; the customer service was horrible. I was overcharged for their billing service and since leaving Therasoft am being charged $200.00 per year to have access to all my notes on patients. Ratings Breakdown 5 Ease of use 1 Value for money 1 Customer support 5 Functionality Pros: Was happy with product; very unhappy with support. Cons: When you leave Therasoft you cannot get a copy of your records, with a fee, of course. Instead if you want access to your files, which in my case is 7-10 years, you MUST PAY THEM $200.00 A YEAR!. No other ehr medical records hold a subscriber hostage in order to get access to files and comply with law of mandatory keeping records for 7-10 years. This is outrageous in that you are trapped into paying this ongoing fee. Reasons for switching to Therasoft Online Overcharging on their subpar billing service. Read More AR Asha R. Verified reviewer Mental Health Care 2-10 employees Used daily for more than 2 years Review source Reviewed August 2022 Tired of submitting tickets for repeat fixes needed for lost clinician signatures & client data 3 Overall, Therasoft does the job but with greatly anticipated trepidation by our clinicians and trainees that important client information or their signatures will be lost or inaccurate. (the tendency for biopsychosocial to keep filling in check boxes of information not entered by client or clinician). Unfortunately, our trainees like our clinical approach and training, but word has gotten out on the training circuit about our use of Therasoft, especially its nonintuitive and cumbersome documentation and tendency to lose client information. Many trainees that we had two years ago are surprised that others in their program are still running into similar problems with Therasoft. Ratings Breakdown 3 Ease of use 3 Value for money 2 Customer support 3 Functionality Pros: Customizable features, initial person-to-person support around glitches, and helpful creation of forms. It was great to request having our treatment plans populate into our progress notes. A feature that was not initially there when we started with Therasoft. It was also great to be able to incorporate our measures/questionnaires into our biopsychosocial. Ability to limit the number of forms clinicians could access. Ability to incorporate intake screening and new client registration on our website. Ability to schedule and meet with client via laptop or phone. Cons: It's many simple yet consistent glitches, it's outdated training videos, and customer service that was often limited to submitting multiple tickets for the same thing over and over again and being asked if we cleared our cache. No other EHR has mentioned needing to clear out a cache in order to work properly. Therasoft isn't a program you can leave alone and feel your workflow is flowing. It's a complex system that requires administrative babysitting. It is not an intuitive program and has a steep learning curve. We were able to set up a review meeting, and we are hoping we are able to get our recommendations heard and updated, but we will see. We were told that we will be emailed a list of all of our requested updates and concerns but haven't received it yet. I'm really anticipating that they will require me to submit a ticket for each of 20+ requests, lol. I will keep you posted. Reasons for choosing Therasoft Online The pricing and the customizable forms, the ability to do teletherapy and document groups and individual therapy, and the ability to have supervisors sign off on trainee notes. Read More KW Kimberley W. Verified reviewer Mental Health Care 2-10 employees Used daily for less than 12 months Review source Reviewed December 2020 Help can't get in 4 Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: Easy to see the schedule. I don't have anything else to say Cons: Problems getting access, hick ups that need fixing regularly Reasons for switching to Therasoft Online Because it's easier to use and more cost effective Read More CC Chana C. Verified reviewer Individual & Family Services Self-Employed Used other for less than 6 months Review source Reviewed November 2019 Therasoft and Web Site Review 5 It was wonderful. I was worried about creating a site and linking it to an EHR. The web developers were highly responsive and answered all questions I had. The developers along with my account manager made a stressful process much easier. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It’s easy to use and the tutorials that are online are very helpful. I appreciated that the team conducted a video and call for the setup and questions. Cons: Initially It didn’t seem like it would be easy to navigate. After my call I had a much easier time. Reasons for choosing Therasoft Online The internet package and pricing of Therasoft. Read More CC Christine C. Verified reviewer Mental Health Care 2-10 employees Used daily for more than 2 years Review source Reviewed November 2024 Leaving Therasoft 3 My overall experience with Therasoft was not good. It seemed like there was issue after issue with no communication. My positive experience was having \[sensitive content hidden\] assisting me with technical support problems. She was always helpful and did so in a timely manner. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: I liked the auto posting portion of Therasoft Cons: Issuing refunds in Therasoft is not the best. Read More Leasha J. S. Verified reviewer Individual & Family Services 2-10 employees Used daily for more than 2 years Review source Reviewed June 2024 Beware of Server Issues 1 I can not recommend this EHR in good conscience. Our overall experience was terrible. The support is nonexistent and they take no responsibility for server failure that causes the loss of important data. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Wiley treatment planners. Documentation was easy. Cons: Customer support terrible, lost client data during server "issue" Reasons for choosing Therasoft Online Therasoft had an ease of setup compared to similar EHR's. Read More Showing 1 - 10 of 309 Reviews [See All Reviews](https://www.softwareadvice.com/medical/therasoft-online-profile/reviews/) ## Therasoft Online Popular Comparisons [Fusion vs Therasoft Online](https://www.softwareadvice.com/compare/103724-therasoft-online/vs/395326-Pediatric-Therapy-EMR/)[Carepatron vs Therasoft Online](https://www.softwareadvice.com/medical/care-patron-profile/vs/therasoft-online/)[Alleva vs Therasoft Online](https://www.softwareadvice.com/medical/alleva-profile/vs/therasoft-online/)[Jane vs Therasoft Online](https://www.softwareadvice.com/compare/86099-Jane-App/vs/103724-therasoft-online/)[ModMed vs Therasoft Online](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/vs/therasoft-online/)[AestheticsPro vs Therasoft Online](https://www.softwareadvice.com/medical/aesthetics-pro-profile/vs/therasoft-online/)[EHRYourWay vs Therasoft Online](https://www.softwareadvice.com/medical/ehryourway-profile/vs/therasoft-online/)[ChiroTouch vs Therasoft Online](https://www.softwareadvice.com/medical/chirotouch-profile/vs/therasoft-online/)[Tebra vs Therasoft Online](https://www.softwareadvice.com/medical/kareo-profile/vs/therasoft-online/)[Epic vs Therasoft Online](https://www.softwareadvice.com/medical/epic-systems-epiccare-profile/vs/therasoft-online/)[ClinicSense vs Therasoft Online](https://www.softwareadvice.com/medical/clinicsense-profile/vs/therasoft-online/)[TherapyNotes, LLC vs Therasoft Online](https://www.softwareadvice.com/medical/therapynotes-profile/vs/therasoft-online/)[SimplePractice vs Therasoft Online](https://www.softwareadvice.com/medical/simplepractice-profile/vs/therasoft-online/) [Compare All Alternatives](https://www.softwareadvice.com/medical/therasoft-online-profile/alternatives/) ## Other Top Recommended Electronic Medical Records Software [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) **3.8** (911) Recently recommended **210** times [AdvancedMD EHR](https://www.softwareadvice.com/product/1018-AdvancedEHR/) **3.6** (464) Recently recommended **196** times [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) **4.3** (498) Recently recommended **186** times [CharmHealth](https://www.softwareadvice.com/medical/charmehr-profile/) **4.2** (151) Recently recommended **131** times Stuck Between Options? 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