All Valant EHR Suite Reviews

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Kenneth

1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2021

Well suited my my solo practice and for expanding its use to other clinicians

Teresa

Mental Health Care, 1 employee

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Highly recommended!

The business benefits include a significant decrease in time spent on administrative tasks and documentation leaving me more time for clients, myself, and reducing my overall stress level. Additional business benefits include increased confidence for accuracy in billing and being paid in a timely manner, also increased confidence that my clinical documentation will meet or exceed audit requirements. And as a clinician, it enhances my ability to provide more meaningful assessments to clients.

PROS

Valant is a clinically comprehensive and sound software that is intuitive to practitioners and user-friendly. It provides exceptional options to support top-notch clinical documentation, organize and track all functions in charts, scheduling, and billing, it includes customizable options for calendars, documents, notes, treatment plans, and so on. Using this software makes my record-keeping and all other administrative tasks easy, fast, accurate, and saves me valuable time and provides excellent security and peace of mind. Also, their customer support is the best I have ever encountered.

CONS

Integration with my previous business was quick and easy. I find all the features exceed my expectations. I did not find the webinars particularly helpful; although they were well-organized, for me they moved too fast through too much new information and I wasn't able to grasp or retain it well. The ability to grasp the user skills was greatly enhanced by the Knowledge Base provided and by patient and knowledgeable customer service personnel that could walk me through some processes and explain things and answer questions during the process.

Reason for choosing Valant EHR Suite

Valant had many more and higher quality options for both clinical and administrative tasks.

Reasons for switching to Valant EHR Suite

I went into business from a group practice to a solo practice, and I had found TheraNest, which the group practice used, to be unsatisfactory clinically and cumbersome and confusing to use.

Carly

Mental Health Care, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed July 2020

Expensive for solo practices

Customer service was slow to respond and/or didn't respond at all. It takes some getting used to. Valant was a functional ERA but it was too "much" for me being a solo provider which resulted in it being too expensive.

PROS

Billing was easy. It auto-posts ERA. They offer the ability to customize note templates. Valant offers reminders either through text or email.

CONS

For a solo practice it was expensive and offered a lot of features a solo provider doesn't need. The treatment plan tool wasn't as smooth as I thought it would be. It took a lot of time to setup and complete the training before using. The cost of Valant is separate from the cost of using a clearing house.

Reason for choosing Valant EHR Suite

Had more features I thought I would use but in the end, Valant was too complex for my solo practice.

Reasons for switching to Valant EHR Suite

I wanted to be able to customize notes.

Vendor Response

Thank you for your feedback, Carly. We appreciated having you as a customer and genuinely hope you are able to find a solution that better fits your needs.

Replied July 2020

Melissa

Mental Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed February 2019

Overpriced for an outdated, frustratingly slow and buggy system

Was hopeful but after signing on under the promise of an upgrade due 6 months after my contract started, a year later I am still waiting for said upgrade while now we are experiencing so many crashes and freezes a day, we literally don't have time to call and report anymore as it is now costing me money to use the program, staff who are now drastically impacted by them not being able to perform their job in a timely and efficient fashion, and then sit on hold for 45 minutes to report an issue that we reported numerous times without being provided an actual solution or anything that would make it worth staying with them while we are being negatively impacted on a daily basis due to these technical issues.

PROS

It had all the components I need for a large practice, billing, scheduling, note templates, cc integration, e-prescribing, reports, and reminders and some extra like a portal, although useless, measures, and the ability to have seperate locations.

CONS

Where do I start? Crashes numerous times a day is the biggest one, won't sync to a google calendar in the right time zone, there is no mobile app, just a mobile site version, client portal doesn't do much of anything other than send measures to clients to fill out in advance, be able to download a pdf of their statement, and send secure messages to one provider only. Would it be too much to ask to be able to send intake paperwork for an electronic signature or at least be able to integrate with an e-sign program like Intake Q? If you have a multi-specialty practice which has a prescriber, clients can not send secure messages to their therapist and to their prescriber. Clients can't send messages to the admin or schedulers. It only sends an email users that they have a secure message in Valant to review if it comes from a client but not from another user in the practice. The reminders are queued up to be sent out 72 hours in advance so if clients cancel after that, they still get reminders. Reminders don't include office location if you have multiple office locations and can't be customized. Even though the note templates are expansive for some reason, some of the fields that are present on both intake and return visit notes, not all of the content from those fields carry over from the intake into a return visit progress note such as mental health history! And that field is one that will appear on all notes even when it is not filled out, unlike some tabs that will be omitted

Georgina

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2023

Great to start

As a solo practice I am able to add providers or support staff easily at a cost of course, billing has not been the best but they use Change health which has its own problems, This is a great starter EHR which is growing and keeps upgrading so I have not changed in hopes of more upgrades like reports that are useful

PROS

I find it east to use, the finished notes look good and read well, macros work well, the new patient portal looks very professional, lots of upgrades in the past year, customer service has improved, enjoy the training videos

CONS

cost continues to go up, new features cost more if you want to use them, there are delays and bugs when new upgrades happen which can be disruptive to workflow,

Reason for choosing Valant EHR Suite

easier to use and at the time cheaper, may be the same cost now

Miriam

Mental Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed October 2023

Good product for MH but could be better

There are many times I wish things were different with Valant. It is enough of a problem I grumble a lot, but it has not gotten to the level that I have changed EHR providers. Many things work well, but when doing a free trial, you don't get deep enough into the platform to really look at all the miniscule features. I don't know that there is a better platform, but I really wish the engineers would speed up the calendar and add a way for patients to reply back to appt reminders (I've been asking for that feature for years).

PROS

For the cost, Valant has a good set of features (appointments, notes, billing are all integrated in one system)

CONS

Since the new platform came out a couple years ago, the suite has been slow. Valant has tried to implement more and more new features instead of getting the core features working better. Why add telehealth when your calendar takes multiple seconds (5-10) to load when moving from screen to screen? This is just one example.

Reason for choosing Valant EHR Suite

Price, integrated billing procedures

Heather

Mental Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Best EMR/EHR I've used

I really like Valant, and I appreciate the company's openness to feedback.

PROS

Intuitive interface, easy to use templates, ability to customize forms/templates, how the scheduler/calendar is presented, and helpful customer support.

CONS

I wish there was a way to pull up a clients lab results (outside of opening the document faxed by the lab/doctor's office), and compare current/past labs. I think this would be extremely helpful, especially since clinicians often monitor labs in psychiatry and it is quite cumbersome to have to sift through all the clients documents to find the results from various points in time. I would also love to have a feature where the clinician can get a notification/reminder when it is time to have the client have their labs drawn again, as well as a notification to contact the client for the instances when the client was given a lab order but their results were not received.

User Profile

Andrea

Verified reviewer

Mental Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed September 2018

TERRIBLE CUSTOMER SERVICE

We have had problems with getting any customer service and help with technical issues. They have told us for at least 2 years that an upgrade was coming to the system so we did not change after the first year because we were holding out, but now it has been too long and we are seeking a new provider.

PROS

Ease of use with scheduling and documenting

CONS

If you ever want to add a user, make changes, have questions for support they take weeks to respond and typically do not resolve your issue. We have had problems with the e-prescribe since day one (3 years ago) and it has yet to be resolved. We have also been told since day one that they were upgrading the system soon so that other features like payment online could be taken and we are still waiting on this.

Karen

Non-Profit Organization Management, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Mental Health

Essy to.learn and navigate. No problems with managing daily notes, treatment plans and discharges

PROS

Easy to use and able to manage other documents on the system

CONS

Some intermittent connection issues but very infrequent

Richard

Mental Health Care, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2024

Mental health

It has been wonderful overall. It is very intuitive and is very linear.

PROS

Simple, Linear, and comprehensive. Very user friendly.

CONS

Treatment plan tool. And no data base for simplified step by step training.

Marae

Mental Health Care, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed March 2024

Great EHR software for Behavioral health

Very pleased overall. It rarely goes down and stays down for any length of time

PROS

Easy to learn. Versatile. Easy to track my appointments.

CONS

Can be a little quirky requiring refresh often.

Nicki

Mental Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed January 2021

WARNING: Do Not Choose This EHR

If it wasn't such a tremendous undertaking to switch EHR's, I would have already stopped using Valant. The only thing good about this EHR at this point is being able to send clinical measures to patients.

PROS

I liked the clinical measures that can be sent to patients prior to each visit.

CONS

This EHR has gone through multiple changes trying to be better and it has progressively gotten worse over the years. Most recently, we had to switch the entire platform to the IO version. The new version is like a beta test site. The most problematic area is the billing feature. We are consistently having to contact support to let them know the issues that we are finding and are repeatedly told that they know and are working on it. My office staff has wasted numerous hours on the phone with customer support. Then we end up having to go back into the old system to fix the issues that were created by the new platform. From a provider perspective, trying to document has been a nightmare in the new platform too. This software isn't 2015 certified either which has resulted in problems with one of our payers. We have encountered too many problems to list.

Reasons for switching to Valant EHR Suite

I wanted a system that was more suited for mental health.

Haylie

Individual & Family Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Truly Can't Function Without Valant

When I switched from one company with Valant to my current office who wasn't using Valant, I felt lost because I was now working with a system that was working against us. It didn't take long before I knew what this practice needed and it was Valant. If we ever had IT issues, Valant was one call and maybe 2 rings away.

PROS

The ease of this software allows everyone to feel like masters of their EHR system. Being able to know exactly where to find the information you are looking for within a chart and being able to trust that the system works with you to ensure accuracy has given all of our staff an increase in confidence and allows us to spend more time with our clients.

CONS

I truly wish there was something I didn't like about Valant so this could be an unbiased review, but after working with many other systems.. they can't compare to the system and support you get with Valant.

Reasons for switching to Valant EHR Suite

Our old system was working against us, not for us.

Vendor Response

Thanks for the kind words, Haylie! We are thrilled we get to continue working with you at your new practice!

Replied April 2021

Christianne

Mental Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed April 2017

I would NOT recommend Valant

I have been a practice manager for a psychotherapy practice since 1998. I have worked with 3 different practice management softwares. My practice switched to Valant in 2014 because we wanted to go web-based. I have had issues with them from the start. The reporting is not very good. We are not able to run accurate reports of % collected per month. When you run an aging report it shows the full charge balance but not the expected amount owed based on the fee schedule. Once the appointments are saved they become separate from the transaction so if a change is made in the appointment is is not updated in the transaction automatically. This has caused many billing errors. There is not a copy from bottom to copy patient demographics to the responsible party or to the subscriber or to another family member. Therefore you have to re-enter the address, phone #s and insurance information when entering other family members. It does not have a zip code library so that when you enter the zip code it automatically filled in city and state. If you enter in an authorization after a client has been seen it doesn't not count down based on the sessions you attach it to so you have to remember to count down manually. We initially used the patient portal but stopped using it because the patient forms were not customizable therefore we had to upload our paper forms onto the portal and the patients ended up having to print them out anyways. I know that it is possible to do all of these things because our old software Therapist Helper has these features. They just are not web-based yet. I have sent my suggestions to Valant customer service however they keep telling me that they are not able to make significant changes to the software but they will keep it mind. They also have been saying that they are working on another version of the software so their focus is on creating the new software instead of fixing the current software. The customer support was decent and the tech support reps usually know what they are talking about and are able to fix any issues that we have (other than the above issues). The electronic billing works pretty good and ERAs are easy to apply.

PROS

-electronic claims submission -ERAs

CONS

-reports (not enough accurate reports) -patient portal (not customizable) -patient demographics (not customizable) -appointments & transactions do not update each other

William

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2022

THIS IS THE EMR TO USE if you're in Behavioral Healthcare

Excellent experience. COVID provided unique challenges that effected everyone, but since the adoptions of out of office workflows and how Valant accommodates and facilitates everything has been great

PROS

Total functionality of having everything in one place. Billing, Portal functions, implementation of VBC and outcome measures and rating scales. Valant's integrated Outcome Measures have allowed us to increase our insurance reimbursements more than 20% using 96127 as an add on code. I couldn't really use 96127 without Valant's functionality. Additionally, the ability to share outcome measure data directly with patients have helped us increase patient adherence to medication and treatment plans, translating to more opportunities for more patients. As a result of our increased reimbursement rate, my Prescribers all get paid more via their % split and I can afford to pay a higher tier salary to my therapists - ALL OF WHICH HELPS RETAIN MY PROVIDERS b/c I'M PAYING THEM HIGHER THAN MARKET ANNUAL PAY. RE: Documentation - Therapists at our practice, prior to Valant, would take 1.5 hours to write up an intake note, now our Therapists can complete their intake note in 25-30 minutes, because the intake questionnaires and screeners populate directly from Valant's portal (where the clients complete their intake forms) into the intake note. When my therapists open their intake note, many of the sections are prepopulated - so my therapists NO LONGER HAVE TO REGURGITATE CONTENT FROM INTAKE FORMS INTO THEIR INTAKE NOTE. Valant does this for me automatically. No Show Rates have dropped significantly due to Valant's Messaging Tool. RE: Claims - we have greater than 99% success rate

CONS

Only one thing, There are some bugs in the telehealth that need some ironing out. I understand there's new functionality being released in July '22. Look forward to that.

Reason for choosing Valant EHR Suite

Behavioral Healthcare Specific. It means a lot that Valant understands the BH market and does not pursue any other Medical Specialties. Valant Support is Amazing - they understand how Mental Health works clinically and operationally. Has a big impact on our practice. Other EMRs say they understand BH, but they don't. Valant does. And has done a great job advancing Valant's features in alignment with how Behavioral Healthcare has shifted over time.

Tricia

Mental Health Care, 11-50 employees

Used daily for less than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2019

Difficult to navigate; difficult to get support

Unfortunately Valant has caused more problems than it has solved.

PROS

I don't find any pros about this software. It has no features that I use that any other software wouldn't have so it doesn't set itself apart, in my experience with it.

CONS

Customer support services are typically met with "we don't offer that" or "we can't help you with that." You get different answers depending on what support person you talk to. Often times the most effective way for the system to work is not discovered until we have a problem and then we're told about how we can get it to function properly...why doesn't it function properly to begin with? Navigating through the screens is cumbersome. Getting any kind of information requires generating tedious reports which takes multiple steps to do. The appointment reminder feature is ineffective at times as it still sends an appointment reminder if you have a code in the appointment i.e. you change the code to a cancelled but it still sends an appointment reminder. This has caused confusion for patients and staff. If you make a mistake and select a progress note template you didn't want, you can't deselect it so you have to use that template even though you don't want it. It has malfunctioned several times and appointments were lost or randomly placed on the schedule on incorrect days and times with the wrong providers. This caused great confusion with over 25 appointments lost and a whole day with the doctor not knowing who was coming in.

David

Mental Health Care, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Tried Another EMR - Realized Valant is BEST in CLASS

Great support. Good pricing.

PROS

Facilitates session documentation in a way that other systems try to do but do not for practicing Psychiatrist.

CONS

There were a couple outages that I was frustrated with. So I tried another system. Valant has since solved all the outage issues and improved patient portal functionality. When I tried and looked at other systems, I realized how robust and comprehensive Valant is for my Psychiatry practice needs.

Reasons for switching to Valant EHR Suite

See above

Elizabeth

Mental Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Easy to use and customizable to your practice

PROS

The Valant software is easy to use for our administrative staff, psychologists, and psychiatrists. As a behavioral health software, it allows our practice to run smoothly and efficiently. Valant allows our practice to set up clients, manage client medical records, bill clients and insurance companies, process insurance EOB's, customize note templates that are tailored to our practice, create reports (patient aging, insurance aging, productivity, charges, client lists, etc.), an online portal system for statements, etc. From the scheduler tool, there is an option to provide appointment reminder calls, emails, and/or texts which our clients find very helpful. The support team is also excellent. They are quick to respond, very knowledgeable, and helpful. Our practice is also able to send out outcomes monitoring to our clients on a frequent basis, which allows our clinicians to easily track client progress.

CONS

Valant currently uses Silverlight for their software, but they are working on changing this very soon so our office won't be limited to specific web browsers.

Rachel

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed October 2023

Valant

PROS

It's easy to learn and teach to new people.

CONS

There are soo many issues. 1) the dob should be on every page along with the name. 2) There is no way to apply credit to a different date of service 3) There seem to be a lot of "bugs" or "glitches" that don't really get fixed - we call with problems and a ticket is written, but the problem is not really resolved or fixed. The people are very nice and polite that I talk to, but the people who actually do the coding that should be fixing the issues don't really take care of the issues. 4) also, when we call with issues like the program is running slowly, we are told that it's because everyone is running end of the month programs. That seems to be the go-to. It frequently runs slowly throughout the month. and no one seems to be able to fix this.

nishendu

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed February 2021

"we are working on it"

System works but if something goes wrong you are on your own. They used to have decent phone support but that has gone by the wayside. This morning we cannot upload documents ts and there is no one to help.

PROS

I can access it from anywhere, specifically meant for psychiatric practice.

CONS

Very poor customer support. Not able to connect to other products The keep promising new features but things rarely work

Reasons for switching to Valant EHR Suite

wanted more flexibility

Vendor Response

Hello Dr. Vasavada, We sincerely appreciate you taking the time to leave a review. We are proud of our ability to provide specialized support to behavioral health practices and are very sorry you have not had a good experience thus far. We recognize that we had a brief period of time where support wait times were unacceptable. We're happy to report that we have recently made some significant changes to our support process that have resulted in a much better experience for our customers. Since November 2020, we have maintained consistent wait times under two minutes and in December, 75% of our calls were answered in less than 15 seconds. We are committed to maintaining this consistency moving forward. We hope to earn your trust again.

Replied February 2021

Deann

Mental Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

So Thankful for Valant! #1 EMR for Behavioral Healthcare! Support is Top Notch!

Great

PROS

Very comprehensive, yet intuitive. EASY TO PRESCRIBE!! Amazing ability to customize clinical templates that work for my practice. Obviously understands behavioral healthcare - that why I went with Valant. The clinical templates are clearly designed for me. Efficiency is a big deal for me and Valant helps me improve efficiency every day. I'm very appreciative of the quality of Valant support. I had an issue with one of my payers and Valant support was able to isolate how the payer made a mistake and why - then was able to use the resources and reports in Valant to make an argument to make sure the insurance company pays. Mobile App is great - dictation helps my practice tremendously (when I choose to dictate).

CONS

The issues I had with Valant are now addressed with being able to customize my clinical templates - thank you Valant for building that functionality!

Reason for choosing Valant EHR Suite

Designed for Behavioral Health!

Theresa

Mental Health Care, 2-10 employees

Used daily for less than 6 months

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed November 2016

Valant Behavioral Health

I have been using Valant EHR for Behavioral health for approximately 11 months now. I struggled with this company at first as is typical in my experience with the sales staff wanting to hurry up and close the sale. I was left with a few questions hanging. I use an ipad, iphone and Macbook pro. As you can see, I am exclusively and apple user. This made the difference for me. There was one EHR that really had most of what I wanted, minus the apple support. It was PIMSY. I have probably tried 20 EHR types, ranging from FREE to paid. This one iis monthly for one provider. I do not like the fact that they want to charge monthly for a login for my assiantant. Again I am a solo practitioner, so every little bit does count. I DO like the fact that an intake/Psychiatrist Diagnostic Evaluation is already preloaded with screeners, automatic scoring and auto generated reports that you can modify!! I do NOT like their Treatment Plan Template. Definitely something that they need to work on. HOWEVER, they seem to be making changes based upon the feedback that I and others have left. So that is good to know.

PROS

I absolutely appreciate the intake information is so well implemented. I can capture just about everything with minimal typing. I also appreciate the fact that there are so many screening tools that AUTOMATICALLY give the results. I can customize those results as well. Very good job on this part!

CONS

I really do not like the Treatment Plan Template. It is not intuitive or very well prepopulated for convenience. It seems to take longer than hand writing one. HOWEVER there was a recent update that has addresses some of my concernes. I have not had much of an opportunity to check this out. I do not like the fact that it is so difficult to upload documents if you are using a mobile device such as an ipad/iphone. A photo screen capture would be great!

Ann

Mental Health Care, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Easy to use

I have been using this system for a few years now, and for the money, it is a great buy and I have no regrets.

PROS

The Intake Assessment provided gives a clear overview of the needs of the client. Keeping track of the payments is a breeze. Progress notes are easy to use and treatment plan suggestions make this process easy. Informed Consent, Diagnosis page, Mental Status Exam and many other suggested or necessary documents are at your fingertips.

CONS

I always seem to find it hard to find the treatment plan after it is finished, when I want to go back to it. That could just be me.

Reason for choosing Valant EHR Suite

Valant seemed to have everything I need in my private practice. If I have questions, the support staff has been wonderful and helpful, resolving issues quickly. I know other therapists who use products that cost less, but I wouldn't trade Valant for one of them.

Abigail

Mental Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed July 2023

A mediocre EHR.

It was mediocre.

PROS

Ease of schedule blocking and documentation.

CONS

Customer support is unresponsive, and implementation suggestions are not listened to.

Reason for choosing Valant EHR Suite

We didn't.

Simon

Mental Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2019

Great Billing and Reporting

PROS

From a clinician standpoint, billing does not always come naturally. However, Valant has been effective at integrating the billing/reporting features with the every day work flow creating increased ease of use

CONS

It was an issue not to be able to customize mobile notes. However, due to recent expansion of features we've been able to customize to our needs. We look forward to new features!

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