great software and very happy with customer service

Very user friendly for both the clinical and office staff

would like to see all doc information interchangeable if wrong doc was utilized

Before we got Waystar (Zirmed), we would either submit the claims on paper (which is hard to track) or through the payers provider portal. We would need to maintain a dozen or so username and password for various websites. You would need to sign up for a lot of websites. With Waystar, all you need is one username and password. You can electronically submit claims to various payers with one click. Waystar will scrub the claim to see if there are any front end rejections. If the payer rejects the claim, you can correct it within Waystar without having to go back to the EMR and correct it. You can track your claims within Waystar. You can download an excel spreadsheet with the information you need.

You have the ability to correct claims that get rejected by the insurance company. Waystar will scrub your claims even before they sent it off you the insurance company. The layout is very user-friendly and straight forward. If the Payer allows it, remittance advice can be downloaded and uploaded to the EHR software. Claims can be copied if you have to enter them manually. YOu don't need to reenter the whole patient information over and over again.

You'll need to call in order to add a child account. The claims status should be updated if the claim has been paid. Right now, the last status you'll get us if the claim is recieved by the Payer.

I haven’t been happy with the service when they were NAvicure or Waystar.

I didn’t feel that their software was very useful.

The company is costly. There clearinghouse isn’t very effective with all insurances. I had to manually bill some insurances since their clearing house couldn’t do it. They charge you extra to find out about denials. When you have issues, you can’t reach customer service well. There customer service isn’t good with getting back to you. When you leave their service, they require 90 notice to get there money. When you give notice on April 24, they cancel you on 7/30 to get as much money as they can. By the way, my renewal date was June 1, but they still made me go to 7/30 to pay them. When asked to talk to a supervisor, [SENSITIVE CONTENT HIDDEN] in Customer Relations kept telling me that I had to pay up to 7/30 or could pay all 90 days fees now to be done on 4/30. I asked 3 times for a supervisor and didn’t hear from anyone. They just want money and don’t care about their customers.

We started with Zirmed and transitioned to Waystar. It was flawless. It's easy to use. The value is excellent. They have a huge list of insurances OR you can have them send a paper claim. We were working with an older (outdated, frankly) practice management software and Waystar worked with us so we could still upload claims. Editing rejected claims is very easy. There are also Premium products you can buy if you would like to streamline your RCM such as code look up and insurance verification.

It is very user friendly. Their customer service has always been very responsive.

Medicare Secondary billing is clumsy. (Not a Con but) there are several features we don't need/use. They clutter up the dashboard.

efficient claims processing, denials management, great reports with comparrisons to others in the same industry.

Their customer service lives up to the 3 ring rule. Customer service are very pleasant and helpful on the phone. If your question is beyond that department they listen to all of your questions or concerns and directly transfer you to the right person/department to help with your needs. I am been very happy with their live training. The videos for additional tools and training are very specific you are able to accomplish what you need to learn. I have found the sales team to be very accommodating when renewing products. I have found their fees for the credit card /Payleap to be the best prices out there.

Not able to interface payments directly in to our EMR software. I know they have plans to eventually make this happen. I am hoping it will be soon.

We were a fairly small practice when we started with Navicure (8 physicians) and grew to almost 30 providers. Navicure worked great even as we grew.

The messaging system you can use for issues/questions is usually responded to pretty quickly, reps are nice via telephone also. Easy system, user friendly. Didn't require much training. it gives you the option to correct claims directly in Navicure, or cancel and resend from your billing system. Printable reports when needed, easy sorting.

There aren't really any I recall, but it would have been very nice to have two way communication (meaning the changes made in Navicure would be sent back to the billing system). For this reason we chose to cancel the claims and correct them in the billing system to avoid the possibility of forgetting to update in the billing system after it was done in Navicure.

Overall Waystar has been invaluable to our company. It's a one stop shop for us for claims and payments.

This product is contracted with most insurance companies to submit Professional or Institutional claims all in one place. And, it also provides electronic remittances. Product is very easy to use and customer service is always there to help. We only use the product for claims submissions, remittances and patient billing. We don't use it for eligibility checks.

I don't like that we sometimes have to wait months for customer service to come up with a resolution for any claims issues we have. And, sometimes it takes weeks for a customer service representative to work on our cases. We also wished to would give us more details on patient eligibility, but they don't and so we don't use it for that.

Having worked with several clearinghouses over the years, Waystar is by far the Best! Navigating the system is effortless, and the reports are fantastic. Waystar identifies all rejections and gives clear instructions on how to resolve the issue. Waystar does everything I expect it to do. The Client Support Department is OUTSTANDING! Waystar has a well-trained workforce that focuses on customer service while knowing how to use the product in its entirety.

The program's ease of use. It is very user-friendly. I find the tutorial tool to be extremely helpful.

The only con I can think of is that Waystar only keeps data for two years. Although you can request information going beyond two years, it is a lengthy process.

Expense! Although I do experience the value of your product and services as positive. I really think Symphony should be the standard application for users. There is so much more to help a biller get their work done and information available at their finder tips!

I especially like Perform Reporting for the fee schedules and payments. The graphs and drill down gives us many options to choose from. Claims appeal process is swift and the pre-written appeal letters really help a lot. It is a time saver to correct the claims in Navicure. I only have to change my claim status in ECW. Now that we are on Symphony I have more choices to look over and use. We are able to look at the ERA denials as well which has been very helpful. More information and drill downs.

We switched our EMR system and when asked to port our account no one seems to have any quick resolution. We are going on the second month unable to bill and access our account. Customer service will promise to call and don't. And when you answer their questions of preference to your account nothing is done until you call again. And no one can help you except for the first person that started the case. And it's a complete run around of no one being able to communicate. They instruct you to do something and then another person says you can't do it. Then tells you they need sales to call you back to get it set up and no one calls. Just a simple answer of how much and what is needed to port your account will be like building a house from scratch! Maybe they've gotten too big that they've hired techs and customer service that are not trained in their own product.

comprehensive payer list and easy function

extremely poor and slow customer service.

Day to day insurance validity checks and billing that has a set price per bill instead per page. National address database check before sending bills to the wrong clinic

Able to run my clinic day to day knowing that patients have valid insurance and possible deductible amount. Allows us to give best patient care without unknowing giving the patient a big bill that will be from care rendered and deductible amount. Zirmed increases my clinic's ability to inform patient of deductible amounts prior so that patient understands amount they may be billed and the reason for the bill. From this, it gives patients the autonomy in their care. Zirmed also has a billing service that allows for import from billing software with set prices per bill (not page) and it checks a national database with address to make sure the bill is going to the correct patient.

The may con I have had with this is that our clinic representative left the company and we were not informed and the phone number wasn't reassigned or disconnected, which left me waiting for a return call that never came. After calling customer service, I was then reassigned

Overall, you are able to generate and send all billing with ease. I've ran revenue cycle departments using this product and find it meets all the needs to be efficient and accurate. I've used Ability and Waystar is much easier to navigate.

Waystar is an easy to use software to manage your revenue cycle. It is simple to teach those that have had no experience using it. The RA's are easy to post in your system. It is easy to navigate.

They only keep information up to 2 years, so when you are audited or are researching old balances, you can't find the EOB's. There needs to be a feature that you can send claims to Waystar and make changes to the claim without it electronically going to a payor. (IV home health claims). Customer service is lacking people who have actually used the product. So, when you call they don't understand the issue. They are slow.... in responding to tickets/issues.

Overall its a solid product that helps us cut down on the time from bill submission to getting paid by the 3rd party payer because of cleaner claims.

Ease of use. Ease to deploy across 250+ behavioral health facilities in multiple U.S. States.

Retrieval of E.O.B.'s - Explanation of Benefits. The view could be enhanced to make them easier to decipher/read.

I like how easy it is to transmit claims and to go back and correct if necessary. I like the that there is an option to roster bill and how easy it is to use it. Common Working files are another option that is quick and easy. I appreciate the daily reports that tell you if you have a claim in trouble or that is going to pay. Which claims crossed over.

When the Medicare remits are downloaded they are very difficult to identify them by date, which is important. You have to open several to find the one you are looking for when you get ready to post the payment or to look for a specific RA. I would like to see that changed. And the only other thing I don't like is Claim Remedi. There is nothing I like about that program. Our sales rep, is always very helpful. The actual support team is not always responsive.

If it wasn't for the claims processing delays, I would say that Waystar is wonderful. Everything else about it is very good.

Waystar has a nice interface and is fairly user friendly. Many features makes claim processing quite efficient, and is very easy to use. Claim scrubbing is good.

Claims processing delays are way too frequent. Especially during the first part of the month when many are billing. But these delays can and do happen all through the month. When I say processing delays, I mean it may take 30 or more minutes to process one claim! I process a high volume of claims, and these delays really make me less efficient in my job.

I love the education they offer that includes CEU credits and every time we have had an issue it gets resolved in a timely manner.

Waystar is easy to use and keeps a bulk of our records in one place and searching for them is quick and easy. They get our invoices out in a timely manner and the address issues tool is super helpful for us.

It would be helpful to be able to print one patients EOB when you have one pulled up with multiple patients on it.

The overall experience with Waystar has been very positive.

This is a very important product/feature to keep control of payments coming in and also claims being rejected. This is a feature that I use daily!

I think it's very hard to sign up new Payers in the the account tab. Waystar use to sign up the payers for us and now I have to print forms, get them to Waystar etc etc.

They do process your claims. Make sure your contract w/ Navicure is month to month. You will regret it if you do not.

I find the Gateway tools to be more productive. Do not sign long term contract w/ Navicure.

Overall we're very happy with the software and would recommend.

The process of selecting claims to bill and seeing what you've already submitted is easy and the ability to correct claims on the spot is such a time saver. We are able to see payments in about 7 days which is helping our practice stay financially stable

Some of the graphs are difficult to use but I didn't go through the entire training on that so that is on me.

Customer service is the worse. Training is non existent, the favorite answer is "i'll reach out to my supervisor" , there is no follow up and this is a consistent experience. This is the problems before the pandemic and it is now 10 times worse.

Scrubbing claims for errors and the dashboard

Customer service is horrible. Good luck if you have a problem

Waystar helps tremendously to send claims clean, quick and efficiently. Also helps to correct any errors that may show, to resend them correctly.

Took some getting used to, to view and submit claims resubmissions. But after a few tries, it's fairly easy to use.

My experience as well as my team has been excellent.

Benefits include the effectiveness of having quick customer service based in the USA

I love everything about waystar, it's friendly and the customer service is amazing. I have always a fast resolution and the way we can view claims and add notes it's amazing.

Quick claims processing and responses.

I like the monthly webinars as well as the payments solution. It's easy to navigate through and find what you are looking for. The prewritten appeals are also great.

Right now my biggest con would be getting Estatements set up. It's a system issue with how our PM transmits information to navicure, but we are working on getting a good solution.

Waystar is very easy to use for all user types. I really like how simple it is to navigate the site and appreciate the links that are available when I need help understanding how to fix something on a claim for resubmission.

I do not have any cons at this time from using Waystar.