Responsiveness! PeopleGrove may not give me the answers I want every single time, but the resources they provide and the personability of their team is top notch.

PeopleGrove really helped me to add consistency to my formal mentorship program.

PeopleGrove, or as we call it UofSC Mentorship Hub, has been responsible for so many meaningful connections, BUT it's just another website when it comes to student users. The barriers for students to register and complete their profiles have got to be lowered. Also, getting notifications and accessing the platform need to be more convenient and engaging. The word simplication comes to mind.

It has been a great experience overall, everyone is also very helpful and it is a great product with the potential to become great!

The ability to network and connect students with hundreds (potentially thousands) of professionals who can build their social capitol. The ability for students to connect and learn through the art of storytelling on how to be successful after college.

There are a few functionality features that would be useful for me personally. For example: - Being able to toggle on and off admin approvals. - Shorter sign up options - More templates to help with upkeep of daily management of engagement on the platform - tailored job supports (e.g. only pulling state that I am in jobs) - integration with LinkedIn for job board - ability to easily share new job posts or events with the click of a share button that automatically makes platform users aware

Okay

The support community for administrators has been helpful.

Their reporting tools could be more relevant.

Before PeopleGrove, we were not using a centralized mentorship platform for the whole university. Colleges and units were using their own devices (often Excel documents) to match and connect students with alumni. This platform allowed for a collaboration between the Career and Leadership Development Center and the Alumni Association to help streamline these programs and provide them with a tool to connect their alumni to alumni and alumni to students in a much easier and traceable way.

PeopleGrove has an easy-to-use format on both the user and admin side. We have users of all ages so it was important that they could navigate the site as much on their own as possible. We also love the analytics functionalities which provide us with a very robust picture of all our users' experiences. We worked with both our Advancement Services team and our Registrar to help ease and quicken sign on for our alumni and student users respectively. Additionally, the PG team has been very responsive and resourceful by adding new features in response to changes in higher education and nationally. For example, their response to the COVID-19 pandemic was quick and well-executed. It prompted conversations on our end that we hadn't even thought about yet.

None to note. Concerns or areas we wanted to grow or add to have always been heard and responded to by the development team.

The customer service at PeopleGrove is top-notch, and inquiries and responded to within 24 hours. Answers to questions are specific, and examples are cited for additional context and understanding. PeopleGrove continues to develop innovative features to improve the platform, to include aesthetic updates and engineering improvements. Our choice to switch to PeopleGrove greatly advanced our department, providing better service to our growing alumni network.

The data and reporting functionality is robust, and it's user friendly! With ease, administrators can manage user accounts to include merging duplicate accounts, adding new information, and importing records.

At times, the Bulk Email tool moves processes requests slowly when sending to 25,000+ users.