Ten Thousand Coffees (10KC)

RATING:

4.7

(48)

About Ten Thousand Coffees (10KC)

10KC is the only all in one platform for inclusive mentoring, connectivity, and skills development that drives better employee engagement and retention. Organizations rely on 10KC to build, manage, scale, and measure all of their mentoring and networking experiences in one fully integrated platform. With the move to decentralized, hybrid, and remote working environments, 10KC's solutions and highly configurable technology are unlocking opportunities by creating meaningful employee connections in the new world of work. See 10KC’s talent experience platform in action here: www.10KC.com/10kcdemo How it works: 1. Empower every employee to own their own development Choose from our library of off-the-shelf program templates and assets, deploy an existing program at scale ...

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Ten Thousand Coffees (10KC) Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Ten Thousand Coffees (10KC)

1 - 5 of 48 Reviews

User Profile

Chérisse

Verified reviewer

Education Management, 5,001-10,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed September 2023

Props to Ten Thousand Coffees (10KC)

PROS

I appreciate 10KC for the ease with which I'm able to connect with mentors/mentees on a monthly basis. The pre-populated connection prompts make it easy for me to make that first connection.

CONS

There aren't any negatives that prevent me from using 10KC as it suits my needs to connect with other people. If I could change one thing I would want the opportunity to customize my own profile to show more of my personality with the ability to change the colour scheme or addition of other media.

Vendor Response

Thanks Chérisse for your 5-star review and detailed feedback! We appreciate your suggestion to create a more customized profile to showcase your personality. We'll let our team know and we'll circle back to this review once we have an update!

Replied October 2023

Okey

Higher Education, 1,001-5,000 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

10KC: A must-have software for professional growth and development

Our expectations for using 10KC have been exceeded well beyond what we originally imagined. Networking and mentorship are two of very few top professional growth and development activities, but they can be very time-consuming and bit of hit-or-miss. 10KC successfully eliminates the barriers to excellent networking and mentorship experience. 10KC also includes several other added benefits - such as office hours, scheduling meetings, etc.

PROS

10KC exceeded my expectations regarding value for participants; the software eliminated guess work that are commonly associated with professional mentorship and networking.

CONS

I cannot think of what I like least about 10KC at this time.

Reason for choosing Ten Thousand Coffees (10KC)

The features and value proposition were far superior and in line with what we were looking for.

Vendor Response

Hi Okey, thank you for the review. We are thrilled to hear that you're having a great experience with 10KC and utilizing the Office Hours feature. Thanks for being a great partner!

Replied December 2022

Reagan

Professional Training & Coaching, 10,000+ employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Greta customer service!!

has had an overall positive impact on our organization

PROS

Customer service - the team we are working with to implement is very organized and helpful. Various functionality accommodating to our requests

CONS

administrative to use if dont have integrations too many email notifications

Vendor Response

Hi Reagan, thanks for your feedback! Partners like you help us continually improve our product, and we're so glad we've helped you have a positive impact on your organization. Thank you for sharing that you've had a great experience with our team (we have fantastic people here at 10KC!). We totally agree about the value of integrations. You'll be pleased to know that integrations is part of our offering at 10KC! Some customers have used this functionality and it made their processes all the more seamless for them. Some customers chose to not implement integrations, which is understandable. Our CSMs are always here to make our customers' lives easier. They're keen to work with you and find a solution.

Replied December 2023

Veronica

Marketing and Advertising, 1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2024

A valuable partnership for sure!

I think there is immediate value in this partnership, as they do handle a lot of the heavy lifting. We are still under a year in partnering but so far we've only had positive interactions with the support team. [sensitive content hidden] especially has been absolutely incredible to work with!!

PROS

Their customer service is really top notch, they are there every step of the way to answer your questions and problem solve with you.

CONS

Implementing a new system to a company is always going to come with growing pains because it's a behavioral change so we have been navigating getting users accustomed to the 10KC platform. However, it is helpful they are able to integrate the communication softwares we utilize.

Vendor Response

Thank you Veronica for your positive review! We are grateful that you love our customer service and you recognize the value of our partnership.

Replied March 2024

Elizabeth

Information Technology and Services, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Engage colleagues globally with a tech-enabled solution that seamlessly fits into your work culture

Not only is the 10KC platform excellent, the team at 10KC has been great partners, co-creators, and subject matter experts which has positively shaped how we bring this experience to life at our company. Additionally, their product team has been open to feedback and understanding our company's user experience which is much appreciated and reflected in new product features we have seen over the years. They truly value their customers and the voice of the customer helps shape how they evolve the platform.

PROS

10KC has proven to be a high-impact, tech-enabled solution that has resulted in thousands of meaningful connections made across our global organization - and the impact as a result of this has been wide-sweeping. From a deeper understanding of our company's growth strategy and specific domains of expertise to building connections across personal identity and areas of passion both inside and outside of work, 10KC has provided a fantastic tool for our team to bring all of this to life. And, this happens all within a colleague's day-to-day workflow and employee experience - so no need to learn a new complex tool or regularly visit a new portal. 10KC meets our employees where they already are... in their Outlook inbox and other productivity tools!

CONS

Nothing at this point. As a customer, any concerns we have had (both related to ideal future features or support needed) are addressed with urgency and/or we are kept up to date on the status as needed.

Vendor Response

Hi Elizabeth, Thank you for your review and for sharing the impact of 10KC's all-in-one platform to your global organization. We are also thrilled to know your feedback on the teams at 10KC! We wish you continued success!

Replied September 2023