I appreciate 10KC for the ease with which I'm able to connect with mentors/mentees on a monthly basis. The pre-populated connection prompts make it easy for me to make that first connection.

There aren't any negatives that prevent me from using 10KC as it suits my needs to connect with other people. If I could change one thing I would want the opportunity to customize my own profile to show more of my personality with the ability to change the colour scheme or addition of other media.

Our expectations for using 10KC have been exceeded well beyond what we originally imagined. Networking and mentorship are two of very few top professional growth and development activities, but they can be very time-consuming and bit of hit-or-miss. 10KC successfully eliminates the barriers to excellent networking and mentorship experience. 10KC also includes several other added benefits - such as office hours, scheduling meetings, etc.

10KC exceeded my expectations regarding value for participants; the software eliminated guess work that are commonly associated with professional mentorship and networking.

I cannot think of what I like least about 10KC at this time.

I think there is immediate value in this partnership, as they do handle a lot of the heavy lifting. We are still under a year in partnering but so far we've only had positive interactions with the support team. [sensitive content hidden] especially has been absolutely incredible to work with!!

Their customer service is really top notch, they are there every step of the way to answer your questions and problem solve with you.

Implementing a new system to a company is always going to come with growing pains because it's a behavioral change so we have been navigating getting users accustomed to the 10KC platform. However, it is helpful they are able to integrate the communication softwares we utilize.

has had an overall positive impact on our organization

Customer service - the team we are working with to implement is very organized and helpful. Various functionality accommodating to our requests

administrative to use if dont have integrations too many email notifications

Not only is the 10KC platform excellent, the team at 10KC has been great partners, co-creators, and subject matter experts which has positively shaped how we bring this experience to life at our company. Additionally, their product team has been open to feedback and understanding our company's user experience which is much appreciated and reflected in new product features we have seen over the years. They truly value their customers and the voice of the customer helps shape how they evolve the platform.

10KC has proven to be a high-impact, tech-enabled solution that has resulted in thousands of meaningful connections made across our global organization - and the impact as a result of this has been wide-sweeping. From a deeper understanding of our company's growth strategy and specific domains of expertise to building connections across personal identity and areas of passion both inside and outside of work, 10KC has provided a fantastic tool for our team to bring all of this to life. And, this happens all within a colleague's day-to-day workflow and employee experience - so no need to learn a new complex tool or regularly visit a new portal. 10KC meets our employees where they already are... in their Outlook inbox and other productivity tools!

Nothing at this point. As a customer, any concerns we have had (both related to ideal future features or support needed) are addressed with urgency and/or we are kept up to date on the status as needed.

Excellent. The service, the platform, the feedback from the users has been phenomenal.

The platform itself is very intuitive, very easy to navigate, user-friendly, can gather all sorts of data quickly, easy to find peers to connect, easy to set up events, works well with MS Teams

Wish there was more capabilities for certain things to cater to specific groups using the platform

The ease of setting up Office Hours with quick templates that can be customized for your events, allowing you to reduce the amount of admin you have been doing and focus on the event itself. Your participants get a quick look at what the event is, can register, submit questions if needed and get an automated calendar invite which is key to the event success and more reasons why you are spending less time on these administrative tasks previously done by hand rather than automated with the Ten Thousand Coffees platform.

The calendar sync coming soon is highly anticipated!

Both the reps I have worked with are great and very responsive. I've created a friendship. The product is very is easy to use.

Using the Office Hour feature, we are averaging 250-300 people for each session. The sessions are really easy to set-up.

The data metrics are a little confusing. They could be more concise.

I have used Ten Thousand Coffees to stay connected with colleagues, and to connect my students with alumni and other professionals. As a user, I love the introductions as I have now connected with people that I may not have had the opportunity to connect with otherwise. As an administrator I regularly received positive feedback from our students.

Regular introductions with like-minded individuals The ability to control how often I received introductions

Messaging can be challenging. Usually we take our conversations offline.

We've used 10KC to foster stronger engagement with employees, hear from employees on important topics and also reinforce key message at a grass roots level. All-in-all, a great product.

10KC helps to create connections across the organization by matching people with similar interests - it creates connections that wouldn't exist otherwise.

Some of the templates for Office Hour sessions are generic and don't lead to a better session. Though this is a minor point.

The Ten Thousand Coffees program has great potential to create meaningful and impactful networking relationships especially in our virtual world. I am part of a college hub and when used, the students get a lot of great practice networking virtually. The biggest issue is engagement (what isn't though!).

I think an app with a chat/search/push notification of monthly matches/office hours would make the software better utilized amongst student users.

It's been a pleasure working with Ten thousand coffees and the platform has allowed me to scale programming and automate functions through 10KC. The user interface is simple yet fully functional, and the matching algorithm was great.

Ease of use, functionality, presentation, user experience

Integrated meetings, otherwise, the software was fantastic.

This has been a tremendous asset in growing my network within my organization and beyond with my student network. I love the platform and I love learning from people as well sharing my own personal experiences

The software is easy to use - very user friendly. Innovative with your profile creation and super creative.

I would like to see improvement when matching with someone of they are looking for advice or wanting to give advice based of off their profile selections.

We've really enjoyed it! One thing we've really been liking recently is the events that have been hosted by 10k Coffees and are available to all members. Also, the staff are really kind and responsive.

This software is a great way for people to connect with each other. I like the office hours option and it's been great during COVID for our constituents to connect with one another with relative ease.

One thing we've struggled with is the categories that people can choose a role (that we set - graduate, 1 or second year student, seasoned alumni, etc.) but we can't necessarily filter by what they're looking for. This means that sometimes our communications are limited to where they are in their career, rather than what they're looking for. Because we're a College, we have many people in our community who may come back mid-life for a career change, and it'd be nice to be able to use this data for a bit more than just what role they've used. We've tried to troubleshoot this with our 10k coffees rep, and it seems there's little we can do.

10KC's customer service is second to none and responds very quickly if there is a glitch or issue that needs to be sorted out. The team is extremely organized and gives the result metrics we look for.

10KC has been amazing to work with, and the platform has exceeded our expectations! I highly recommend it for employers looking for interns, new hires, employees, etc. to network with each other and to help have those "water cooler" moments in a virtual environment.

The software doesn't sync with our company's calendar.

It provides lots of informative data such as mentorship matches rate to help us (the admins) make proper decisions. This allowed us to establish a community of entrepreneurs and mentors who want to share their insights with start-ups and individuals seeking to grow their network. Further, the user interface, alongside the admin interface is seamless and allows us to navigate the platform with ease.

The platform itself was very costly to implement for our organization so if we can leverage it in any way to increase membership and allow people to have meaningful conversations, we use it.

I had a really great experience, the support is fast and efficient. I love connecting with people I otherwise would have no reason to be in touch with!

I like that it does a preselection of people that you would like to connect with, sends the invite / alert; reminder; and a follow up of how the meeting went!

The fact that its in English only ( or at least it was at the time of implementation)

Love the automated smart matching and overall automation which saves our early career team time and resources in running a summer intern networking program. Also it is a very user-friendly product with smart nudges and reminders.

Would like to see direct calendar integration and more features on the hub itself.

Fantastic!

Great way to help our users connect with little manual work versus other networking initiatives which require a lot of manual work. Great templates Fantastic user support from 10KC team

No password- login requires email link Might be difficult to implement but it would be great to have a feature to track attendance at the office hours

It’s an opportunity, connection, and relationship driver which are all a part of the road to success. Quality mentorship is monumental for a successful career and 10KC makes it happen.

The high calibre of people using it and the access you have to them that you probably wouldn’t have otherwise. It’s well designed, easy to you, and effective at what it sets out to do.

Nothing that I feel is missing or that I can pin down for improvement.

Fantastic and thoughtful product. Great team.

Easy integration and accessible to all teams

A few features I was looking for but they ended up being very specific to my business and team

I liked the online mentorship service the most about the platform. It helps mentors and mentees to come together, schedule meetings, great marketing tools, automated communications makes our job too easy. Platform is very intuitive and easy to use. User interface and experience are seamless.

I don't really see downside about the platform/software. Everything worked out well.

It has been excellent, and a huge growth opportunity.

User friendly and covers it all for mentoring.

Nothing comes to mind. They do an incredible job.

Excellent

The integration to our student experience and the flexibility and support of the ten thousand coffees team.

Wish it had a meetup feature built in like Webex or teams/

I like the ability to connect with with others within the company.

Ease of using other services that integrate into Slack provide ease of not having to context switch into another platform.