About DirectScale

DirectScale is a cloud-based multi-level marketing (MLM) solution that helps businesses in the direct selling industry manage orders, team communication, logistics operations, and more. It enables professionals to capture leads and store customer contacts in a centralized database.

DirectScale allows enterprises to generate administrative reports using rank advancement tools and key performance indicators (KPIs). Managers can automatically process orders and receive notifications about status updates via texts and emails. Additionally, users can utilize the dashboard to gain an overview of sales history, previous orders, and overall revenue via actionable analytics.

Key features of DirectScale include scheduling, shipping management, forecasting, messagin...


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8 Reviews of DirectScale

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(3)

3

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 8 of 8 results

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November 2021

Nate from Rave Retailer

Company Size: 11-50 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2021

DirectScale is elevating the software experience for direct selling and affiliate marketing

DirectScale is full of genuinely good people who truly care about clients and customers, who understand how important delightful UX is, and who have been building on a vision of elevating the software experience in their industry.

Pros

I love that DirectScale puts the client in control with a highly configurable and extensible (by the client) platform. In addition to that, the access to company data and a deep API feature set puts the client in control of their business.

Cons

The first version of the client extension was an MVP product, with enough functionality to let clients and service providers build customizations on the platform. Looking forward to the release this year of the full client extension.

November 2021

David from Engage Global

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

November 2021

Direct Scale

Very good and moving every day progressively towards excellent. I think Direct Scale is building a platform for the future.

Pros

It works. The functionality is quite diverse so it addresses 90% or more of our needs.

Cons

It is not intuitive. It is simply not feasible or practical for a client to become expert in all of the nuances to make the system work optimally. Accessibility to knowledgeable support from Direct Scale is critical to the clients success and happiness with the system. We do not like being told by customer support to solve problems ourselves with a tutorial video as a reference. It wastes time and causes frustration. Also, customer support consistently sends us down rabbit holes. The answer is simple. Direct Scale listens to the problem. Finds the solution and implements the solution for the client. Charge the client for this service. We are more than willing to pay the cost so long as it is reasonable.

Reasons for Choosing DirectScale

Affordability. Features and benefits of the system were competitive. Philosophy was in line with our customer centric philosophy.

Reasons for Switching to DirectScale

Direct Scale was better and the cost of switching was worth it when we considered the cost of staying with Xirect.

November 2021

Benjamin from Truvy

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

November 2021

Short Period of Use

I had a relatively short period of use with DirectScale. I was in IT for about 10 months and interacted with the system regularly during that time. The system worked well most of the time and most of the issues were handled by my superiors.

Pros

It is a relatively easy system to use and understand. With very limited IT experience, I was able to learn and navigate the system in a very short period of time.

Cons

Most of the issues we had were handled by my superiors, but there were a few things here and there that seemed like they should've worked differently. Kind of like the developers built it thinking that only other developers would be using it so the functionality wasn't always clear cut.

October 2021

Bob from Tori Belle Cosmetics

Company Size: 51-200 employees

Industry: Cosmetics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2021

Partnering for success

The mission-critical problem is calculation and payment of commissions, and that has proven to be rock-solid. Not always the easiest thing to understand, but they have friendly and competent staff ready to help us with any issue we need to solve.

Pros

Full access to all data and a rich API are critical for our business strategy, and DirectScale was one of the few companies we evaluated who understood and supported this. The commission engine has been able to support any level of complexity we've required.

Cons

The back office for our associates is not the easiest to configure, and the associate-facing reporting needs improvement. The retail site was functional but challenging to customize in any significant way. DirectScale has worked with us to resolve both issues and takes feedback seriously.

Reasons for Choosing DirectScale

Open access to full replicated database, young company/code base (vs. 'legacy'), cloud-based.

October 2021

Tim from TruBids

Company Size: 1 employee

Industry: Internet

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2021

I'm so glad I chose DirectScale

Pros

I am so impressed with the ease of use of the system, as well as the responsiveness of the system. Their team was very knowledgeable and helpful with the integration process too. I can tell they were experts in their work but more importantly, experts in helping their customers.

Cons

There weren't any features we found missed the mark or were substandard. The system was very simple and I can tell the system can increase in value as my company grows.

Reasons for Choosing DirectScale

I chose DirectScale over 3 other companies I evaluated over the course of a 4 month due diligence process. The DirectScale staff is first class, very knowledgeable, understanding of my needs and they genuinely care about the success of my company.

October 2021

Michael from Joi

Company Size: 2-10 employees

Industry: Internet

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

A terrific software partner

The team at DirectScale is extraordinarily professional, considerate, and talented. They genuinely care about setting their clients up for success. The software they provide is reliable and able to accommodate a wide variety of service needs and features.

Pros

The team at DirectScale is extremely competent, responsive, and attentive to their clients' needs. The software itself is intuitive and flexible, capable of handling pretty much any solution that's needed.

Cons

Nothing comes to mind, honestly. Our team has partnered with Direct Scale for about a year now and we have not encountered any issues whatsoever.

October 2021

Brian from LashLiner / Tori Belle Cosmetics

Company Size: 51-200 employees

Industry: Consumer Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2021

DirectScale Review

Providing a business office for our Affiliates

Pros

I like how simple it is to admin and to teach others.

Cons

Like it can be a bit clunky at times, especially when hitting APIs for integrations

October 2021

DeShelle from Sucavu LLC

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2021

Happy with DirectScale

Pros

The software is easy to use and intuitive! Even for those of us in corporate who don't know much about programming, it was super easy to use. The commission aspect was simple to run and not confusing. It is easy to run reports and keep track of our sales.

Cons

It would be helpful to have more custom reports.