About Freedom

Freedom is a multi-level marketing (MLM) management solution designed to help businesses manage direct sales, commissions, payments, inventory, communication, promotions, and more. The platform offers white-label capabilities, which lets organizations create a personalized representative portal to establish brand identity.

Freedom comes with a genealogy functionality, which assists managers with maintaining current and historical records of team members. It offers a host of features such as shipping fulfilment, order entry, field management, customer order processing, sponsoring, lead management, and more. Additionally, it includes a payment management system, which allows administrators to process payments via credit cards, ACH/direct deposits, and checks.


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

54 Reviews of Freedom

Average User Ratings

Overall

4.81 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(47)

47

4 stars

(6)

6

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 54 results

November 2019

Troy from Kyäni

Verified Reviewer

Company Size: 201-500 employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Freedom byDesignTechnologies Review

As a long-standing partner, ByDesign has been good to support us. We have a good relationship of partnering on new functionality where they evaluate if it is something that is unique to our business or if it is something that can be utilized across their customer base. When they see reusability across their clients, they add it to their internal roadmaps for development.

Pros

Over the 12 years that we have been customers of ByDesign, we have seen many improvements to their base software. They have improved the user interface for both customer service and customers and expanded the offering to better support us as a global business in more than 60 countries around the world. We are able to run commissions weekly and monthly and pay our business partners on time.

Cons

The software was originally designed to take advantage of functionality unique to Internet Explorer. They have been working to make the software completely cross-browser. There are still a few areas in the software that rely on Internet Explorer to function correctly, but it is becoming more cross-browser with each incremental update.

Reasons for Choosing Freedom

When looking at the cost vs. functionality evaluation, ByDesign came out on top in terms of overall value to our organization.

August 2020

Orey from Incorporate Massage

Verified Reviewer

Company Size: 51-200 employees

Industry: Wholesale

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Best Software for Multi-Level Marketing Companies

ByDesign is great. We have had the opportunity to work with several MLM software providers. ByDesign is cutting edge in comparison to the other providers we have used. Their price is one of the best comparatively speaking based on the tools and resources available. Their mobile responsive back office with the Pro upgrade leaves nothing to want Distributors to be 100% successful in monitoring and tracking their downlines success. Customer service is a pleasant experience that always provides quick and professional responses. The bottom line is if you are looking for a cheaper option there are out there, but if you are looking for a software partner that you will never have to switch from then, ByDesign truly is your best option. It's is great for start-ups as well and multi-million dollar industry giants.

Pros

There are several features about ByDesign, and honestly, that is the power behind the software there is so much customization that can be made to my environment without having to do custom programming. Some of the more useful features are the promotions engine for running sales and promotions and auto-shipment. The ease of use the software is excellent; we launched live with them, and within 1-2 weeks, my customer service was pretty confident.

Cons

As of right now, the thing I like least is the shopping cart. It is miles above their competition as many MLM software companies still run on outdated themes that provide a poor user experience. ByDesign has made massive improvements, but it still lacks behind Shopify, Big Commerce, 3D cart, and ext. I know they have additional updates planned, but as it stands, it is a little behind the market.

Reasons for Choosing Freedom

The number one reason we chose ByDesign over the alternatives is because of their Revolution back office for Distributors. Hands down the best experience and most tools for a Distributors back office. It is so simple for a Distributor to find anything they need and track all aspects of their team. With BuDesign's rank coaching feature, Distributors never have to call into us to discover what they need to focus on to rank advance and coach their team to rank advancement. Additionally, the price is excellent, and the rest of their software is a bridge of both worlds' best when it comes to the alternatives.

February 2017

Heather from Usborne Books & More

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

February 2017

ByeDesign!! So glad they're gone

I am an independent consultant for a company which recently employed ByDesign to upgrade their e-systems. Some things we did not have at the time (support tickets, link the warehouse inventory to the ordering system) were fun. But after a year and a half of development, they still gave us an incomplete product at go time. We could not even close a party for nearly a month -- alienating our hosts. After a few months of very little improvement, our company went back to its proprietary software. We were ALL glad to say #ByeDesign.

Pros

A few different functionalities we didn't have before.

Cons

It didn't ever work well.

February 2020

Brad from Retail Success

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

A True Partner in Business

From start to finish, they were great to work with. The sales process was more of an education than a sales pitch. I know our whole team had a better understanding of the Direct Selling industry after just one call. Support has been great and our clients could not be happier.

Pros

I think the best aspect of Freedom is exactly what the name says. It gives you the freedom to customize and make the final product your own. It is adaptable and integrates very well with our products to give our clients a full suite of tools to build their Direct Selling/Party Plan businesses. The ByDesign team is focused on long-term relationships and it shows.

Cons

There was not really much to not like. When a hurdle approached both teams just put their heads together and we figured out a sustainable solution to the issue and moved on.

Reasons for Choosing Freedom

We actually have clients that use alternative products and we heard over time where these products were falling short. That is when we went out to find another solution. Well, we found several but Freedom by ByDesign offered more features and flexibility than the rest.

November 2019

Rolando from Body Wise International

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Freedom has been the perfect fit for our business

Pros

Freedom has been the perfect fit for our business, with so many features out of the box it was an easy process to switch from our old provider to Freedom. The system has been very reliable and allow us to grow the business without spending much time on system maintenance. Some of our favorite features are: 1. Easy to use. The software is designed where you get the most relevant information is a nicely formatted screen and it is easy to drill down for detail information. 2. Plenty of reports. When we need some new piece of information, we usually find a report that will give us exactly what we need. We like the feature where we can export to Excel. 3. Many built in interfaces. It was easy to interface our credit card gateway, shipping, and paying vendors. 4. I use the data warehouse feature. It allows for custom reports and custom applications. 5. Support. It is very nice to know that if we call support a person will answer the phone and help us. Although they have a ticketing system the human touch is very much appreciated. 6. The back office and shopping cart are easy to maintain and easy for the Distributors to use, also easy access from Freedom to the back office. 7. Software releases happen often, and new features are made available to us. 8. There is a lot help documentation and videos on the system. I have found many answers to my questions by watching videos and in the process learning about new features.

Cons

I really don't have any cons about Freedom

Reasons for Choosing Freedom

Technology, price, features and the Freedom team.