Freedom vs Penny

RATING:

4.8

(55)

Freedom has 55 reviews and a rating of 4.82 / 5 stars vs Penny which has 31 reviews and a rating of 4.61 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (55)
4.6 (31)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
5 / 5
4.5 / 5
Customer Support
5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
December 23, 2020
January 21, 2021
Pros/Cons
  • Pros

  • I also appreciate the wonderful Team at ByDesign. They go above and beyond to provide quick and efficient customer service.
  • Very supportive staffs to support our customization needs.
  • Cons

  • ByDesign has obiviously worked hard to eliminate blatant cons to their platform.
  • The only negative is that I do not get to interact with the ByDesign team on a more regular basis.
Read all user reviews
  • Pros

  • Customer support is always fast and knowledgeable.
  • They really listen to what it is that I as a user need the platform to do for speed and efficiency. The ability to tackle my Day all on one page, is super helpful.
  • Cons

  • There can be a lag in reloading. Takes a bit to catch up.
  • It is difficult for me to find current customers or search contacts. I am also unable to add other contacts I have outside of social media.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos