About Plexum

Plexum is a multi-level marketing solution that helps direct selling businesses streamline processes across sales, commissions, referrals, and more. Email marketing functionality enables businesses to communicate with distributors and customers through auto-responders and mass messages.

Plexum's shopping cart module enables businesses to replicate cart pages, generate coupon codes, manage recurring billing/subscriptions and distribute gift cards. Distributors can build replicated websites and manage content, website traffic analytics, and marketing from within a centralized dashboard. Additionally, administrators can utilize the compensation engine to set up commissions, bonuses, and rewards based on multiple categories such as memberships, markup prices, lea...


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Supported Operating System(s):

Web browser (OS agnostic)

3 Reviews of Plexum

Overall rating

3.33 / 5 stars

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January 2020

Fred from BasicReset

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Best software, best price.

This sums it up: I had a problem moving to a new server and files were accidentally deleted, which shut down our website on a Friday afternoon. Plexum worked throughout the weekend to fix it, even though the problem had nothing to do with their software. I got a call at 4:00 am on Sunday morning that the problem was fixed and we were back in business. No other company would have given that kind of support! I have been a customer since March, 2015. I will never use another software! I am a customer for life!

Pros

It is very user friendly and many features not available in more expensive products.

Cons

I like all of the features and reliability. It's all good.

Reasons for Choosing Plexum

Best software for the price.

January 2020

Melanie from Serendipity Styles

Verified Reviewer

Company Size: 201-500 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

2.0

Functionality

3.0

January 2020

Too expensive

The program was awkward to use which should have been the case for the high cost of the software.

Pros

It was quick to set up. Initially customer service was responsive.

Cons

I had to keep adding on and paying for additional space on their servers. Nowhere prior to paying for and installing was I notified that this would be needed. After entering tracking information for each and every order, I had to refresh the site before entering the next tracking number. Customer service was lacking towards the end of my subscription with them. There were limited options in designing the website.

Reasons for Choosing Plexum

Their description made the software seem like it was what I needed, lots of features.

August 2019

Chris from Posh Pearls

Company Size: 11-50 employees

Industry: Apparel & Fashion

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

August 2019

The Worst

We have tried several companies from the most basic (shopify) to the most complex (plexum). We had made due with other companies but finally decided to invest significant time and resources to make the move to Plexum. It was nearly 10 times as expensive as other companies we had used, but the product seemed like it would really help to improve our business and simplify processes as we grew. Wow were we wrong! From the start, we realized the documentation was extremely difficult to understand and many of the options we hoped to utilize were not even available or didn't function properly. We had Paypal checkout issues and irritated customers. Customers can't reset passwords, leaving them locked out of their account and never returning. The option is there, but it doesn't function. Response time to issues would be days, if we would even receive a response. We continued to limp along under false hope and false promises. Once you are tied in to a company it is extremely difficult to make a move. Our company offers over 700 different items as well as having dozens of independent sales consultants. By the time we left Plexum it had nearly destroyed our business. Do your research, and choose another company!~

Pros

Absolutely nothing. We had hoped for great things only to be let down on every feature we tried

Cons

Expensive, terrible customer service, not user friendly