Mixpanel vs Smartlook

RATING:

4.5

(130)

Mixpanel has 130 reviews and a rating of 4.51 / 5 stars vs Smartlook which has 134 reviews and a rating of 4.69 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (130)
4.7 (134)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
January 16, 2024
February 28, 2023
Pros/Cons
  • Pros

  • We can set up lots of funnels and the visualisation always helps.
  • Segment integration, Open API, good campaign tracking , funnel reporting and great user reporting aswell.
  • Cons

  • Pricing is seen as its one of the major limitations. Beginner's are expected to face problems in understanding the interface of this software.
  • Mixpanel does not document the whole protocol and this is VERY inconvenient when server-side events are to be implemented, or your application requires proxifiying to work around adblockers.
Read all user reviews
  • Pros

  • Easy to use, many interesting and useful features. Excellent solution of heat maps, allows a considerable improvement in the usability of the site.
  • Also, the ability to set up filters is great; which is also free.
  • Cons

  • Heatmaps also does not show % clicks on map, so missing some crucial analytical data.
  • CSS not loaded correctly in first second of videos. Pages missing in users' path (load time, I can guess).
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
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FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos