I have been using GoToAssist to provide technical support to my clients mostly and it helps me a lot in resolving all the issues in real time as it's a cloud based remote desktop tool. I was using this tool since 2012 and as of now resolved nearly more than 5000 customer and clients technical issues without any delay. Thanks a lot to this tool as it's always helps me a lot in delivering customer's business on time :)

The Most I like in GoToAssist is: 1. We can easily connect using remote desktop and secure 2. We can Access and Control unattended computers 3. Can Send files using this tool 4. Can Control PC and Apple MAC computers 5. Inbuilt Chat option 6. Real time customer Support

If I can get it for free for a lifetime then there'll be no dislikes about this tool :D

I like the ease of use of the product. It is easy to guide end users to get connected. The support tool works great and I like the mobile remote support tool as well.

The pre installed version of GoTo Resolve does not always work and sometimes I have to start a manual session rather than just click and start a session to the PC I need to connect to.

Provides a tool to support customers remotely and transfer large files directly between users.

File transfer, remote control and access are good features. Remote reboot feature also good. Unattended support is also a great feature if you plan to do remote support.

Connecting remotely to computers that you have previously connected to either requires updates or uninstalling previous version through Control Panel. Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.

Ability to transfers files, record sessions, connect more than one end-user, chat option to take notes for the issues and much more

Go to Assist offers a wide variety of feature, First; with unlimited live end-user support- with one click i am able to convert a phone session with a customer into an online support session. Secondly, Session Reporting where i am able to jot down notes during the session, track my time spent, and more importantly record my session and download them for archiving and training purposes. Third, I am able to transfer files securely to my customer's pc and diagnose the issue. Fourth, GoToAssist has a dynamic remote support, where it enables multi-sessions for up to eight customers at a single time, transfer, files and reboot/reconnect if need be. Last but not Least, GoToAssist offers a trail version for users who want to test the software.

The lack of support, There were times when i had questions about the new features or even basic support for GoToAssist but thier customer support isn't sufficient to respond back in time, or it takes time for them to return to my messages via email.

Great software, great featuers, a bit on the pricy side! Best benefit is the abuilty to send and receive data such as programs and or error logs.

This is our go to software for work. Obviously we use the for on demand customer service, but we also use it when we need to remote into a computer or server unattended. One of the great things about this software is the ability to send and receive files during the remote session, making it easy to install software or download log files when troubleshooting issues.

its a bit pricy, we've even discussed moving to an in house platform for remote software, but some of the features you get with GoToAssist are just not available with in house solutions.

Ease of use and ease for users to allow me to connect. I like the unassisted option that makes it easier for me to work on systems during peoples off hours but doesn't compromise their login credentials.

It's easy to setup new users and easy to use. When I have to connect in with someone I don't have unassisted access to their system it's easy for them to follow the on-screen prompts to allow me to connect.

Sometimes, not very often, I've had issues with updates causing issues with certain other software on systems that I connect to. I wish it were easier to "rollback" an update to an earlier version so they could have time to create a patch - which they have done for me in the past.

No lag, no bugs, just a great piece of software that looks and feels just like a Windows RDP session. And the setup process is simple for the admin and the user.

Of all of the remote software I've used, including Teamviewer, VNC, and Webbex support, this makes it easiest for the end user to join a session and has the nicest user interface for the supporter. You can either direct the user to a simple URl where they will be asked to enter the session code to join a session or, you can send them the direct Url to your session where they simply install the agent and relax. Nothing much to go wrong in the setup process. The sessions feel just like sitting at the computer and mimic the Windows RDP experience. No lag, no bugs, just a great piece of software.

The price is a bit higher than other solutions and you don't need this if you have a windows environment that is all on the same network or routable via VPN.

I have a good experience with LogMeIn. I think it is one of the best softwares for remote connection

Its capability to seemlessly connect after rebooting the end machine. Also it can collect a lot of info from the console regarding the end machine

It should have a feature to connect to a machine whenever we want. Like a utility that can be installed on a machine then we can connect to the end machine without need of a user to run anything there.

Quick way to repair systems remotely that are not on the domain (Field techs mostly), it gets the job done in most cases.

IT's fast, can easily share sessions between other technicians to complete a job, and it's reliable on reboot

Lacks some of the logging/advanced features of other remote software, such as log me in rescue which allows you to customize it a bit more.

Best for remote eccess easy to use and install.

This tool can be done so many tasks in no time. Very helpful tool for buisnesses. It has very good remote eccess. Easy to use easy to install.

Everything great very helpful but little pricey.

Remote sessions have been crucial for us as an IT team. I typically like to use GoToAssist over other options I have available because most of the time it just works great. On the times that I try to use another product, as often as not, I end up telling the user to hold on while I switch the session over to GoToAssist. It's been extremely valuable during the pandemic when all of the end-user help I do is remote.

Whether during normal times or pandemic times, our IT department has to do a lot of remote sessions to help our end users. I've used a number of other products for this but GoToAssist has the most features and consistently works the best. The fact that you can easily hop on with someone that has the agent installed or direct them to a site to download it if they don't is great. The fact that you can work with a user and the session will almost always stay connected, even if the machine is rebooted, is crucial when you're working in an IT capacity. There are very few limitations when it comes to being able to control everything whereas many other products won't let you control many of the system components of Windows. I also love features like changing between multiple screens the user may have and file transferring.

The agent doesn't always install properly and it can be a little difficult to push out to many users sometimes. Recently there have been some issues with devices duplicating in the console for seemingly no reason.

Dependable and has good security and quick connection

Some of our customers were unable to use on their side.

Overall, GoTo Resolve is a powerful software solution that can help organizations improve their customer service and IT support capabilities. Its ease of use, reliability, and advanced features make it a popular choice for companies of all sizes.

The software is built on Citrix's secure, high-performance infrastructure, ensuring that support sessions are fast, stable, and secure. It also offers 24/7 support, so users can get help whenever they need it.

software's user interface is too simplistic and lacking in advanced features.

Best software in the IT world and there is no day I don't used this software to connect with a client one of the best tools any tech can have in the IT support arsenal ..

really easy to used you just login and you are ready to used it and its so easy that you have way to connect with clients if you work with IT like I do you can email links for clients to connect or you simply provide them the website and the code for clients to connect with you... I cannot live without this software on the IT world.

No cons at all the software is self explanatory and they have well documented steps on the software on how to used it really really easy to used and no tech should live with out it.

It provides quick resolution to respective ticket by number of features like remote acccess, screen sharing, chatting etc. Which improves productivity and reduces workload.

It provides ticketing system along with remote support features which helps to resolve tickets quickly.Admin can chat, take remote access of any system to resolve issue for respective ticket efficiently.

I think it is one of the best solution to raise and resolve ticket by taking remote access of system which helps to track tickets more efficiently. So nothing to dislike from my side.

Deployment and easy to use. Can see active users if they are on their computer and easy to connect with users to support them remotely.

easy to deploy. Easy to use. Can see if a user is active before connecting.

The only con I can think of is that users can uninstall the tool. This should have a password to uninstall.

Our work environment is becoming more and more mobile. RescueAssist allows us to support end users remotely on any device wherever they are on any given day. We can easily trouble shoot employee software issues from any web based brower. It really saves our IT department a lot of support time and allows us to work on other important projects for our company.

RescueAssist is an easy to use remote diagnostic tool. Practically no training is required for tech use and it provides good live end user support. One of the best features is that it doesn't require much employee interaction other than the initial connection with tech support. RescueAssist allows almost instant access to a user's workstation and has saved us a lot of support time . It's very well suited for situations where you can remotely help employees who are in different locations without having to leave your own office. RescueAssist is especially valuable for quick fixes that could otherwise take you out of the office for an extended period of time.

Once in a while it can be frustrating trying to get a non skilled user to connect to the software. It's also not the cheapest support option available in the marketplace(but overall the value it provides makes it well worth the price.)

I have really enjoyed using GoToAssist and prefer it over other screen-sharing programs. It is critical for me to use this program when I need to confer with coworkers on an issue and also when I need to file transfer during new builds.

I like that this software does everything I need it to and it isn't hard to find the tools I need.

The only thing I don't like is that if I switch users on the computer I am connected to sometimes I have to disconnect and reconnect to the customer because for some reason logging back into the admin profile goes to a reconnecting screen that never connects. This only happens when switching between profiles.

Overall very happy with GoTo Resolve and will continue using it in the near future. Pricing and features included could be communicated out more clearly.

GoTo Resolve is quickly adding features and expanding it's product offering, remote support and remote PowerShell tools work very well.

As an early adopter we have experienced a few bugs which resulted in temporarily dipping back to a previous GoTo product for remote support. Layout changes are also happening very frequently which may become a nuisance.

Excellent, from the demo to the implementation it has been great. I feel so much stress has been taken form just by being able to manage every user and device without having to put on steel toes and walk to them, or get on a Zoom Call and try to walk someone through my troubleshooting process

It puts everything I need in 1 dashboard. I can monitor, update, scan all from one place. I can quickly login remotely and support employees wherever they are working

That I didn't purchase it sooner, now I walk the warehouse floor for exercise not because I have to run to the back to find out they don't need me or that the issue was something so miniscule it took less that a minute to resolve.

It helped our company to become more efficient when providing technical support to our clients.

This software has everything I need to login and troubleshoot all of my client's computers. It helps us to be way more efficient when providing technical support to clients.

Occasionally the connection is slow and the remote computer doesn't respond as fast as I would like it to.

Go To Resolve is a good remote control tool, simple, easy and does the task. However, trying to manage the licenses in what is a fluid environment is a challenge, we have scenarios such as on going hardware refresh, devices breaking, new devices being rolled out to replace another, making this license process easier would be a huge plus.

The ease of use to be able to remote devices, with or without users at the device, as long as their is internet available on the target device. Also, seeing device resources in the Go To Resolve admin portal is useful.

Reporting is limited and a feature which auto cleans up devices, freeing up licenses if they have not been seen for "x" amount of days(to be dictated by the customer).

We have been able to provide easy support and cut down support calls significantly by allowing technicians to see the whole picture when the client has limited computer knowledge.

I like that the software is easy to use, the connection is smooth and it has been stable most of the time.

Too many steps and confusing instructions for the people receiving support.

I able to help student to download or explain the how our program word

easy to for the client and I can review the recording for the ticket system.

Can not transfer the session to someone else or can view with you

RescueAssist is easy to use and do the job. If the Mac part will be automated again it will be one of the greatest tools on the market.

It is easy to apply to machines and use. The unattended installer is a must for pretty much anyone in our department. Just click and go. I have the option to remote to clients and show them what ever they need with a access key, email or the unattended installer. Plenty of options. The chat function is pretty nice and all the other features are working fine.

We have some issues with mac computers. You need to enable the software in security settings etc. The automation you have in Windows do unfortunately not copy into Mac. That's the only thing I can put a finger on besides the support that is very limited if you do not have a direct contact.