ConnectWise Automate automation management
Supported Operating System(s):
Web browser (OS agnostic)About ConnectWise Automate
ConnectWise Automate (Formerly LabTech) is a cloud-based and on-premise IT automation solution that helps companies track and manage IT assets from a single location.
Content management features allow users to share documents and publish content on their website. These features can identify and fix bugs and errors to help decrease website downtime. The solution provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.
ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. Technicians can tro...
106 Reviews of ConnectWise Automate
Average User Ratings
Overall
4.17 / 5 stars
Ease-of-use
3.5
Value for money
4.0
Customer support
3.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
May 2020
James from Fire Rover
Verified Reviewer
Company Size: 11-50 employees
Industry: Information Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
By far the best RMM in the network of RMM
Overall, we have been happy with connectwise automate. After coming from Teamviewer, Connectwise is a very robust system that can do way more than we even have the knowledge or time to make happen. Very happy with the software itself.
Pros
The best part about Connectwise Automate is the amount of power that it has. We are able to deploy auto run scrips on our very critical infrastructure. The systems are always monitored for down time and automate sends out an alert any time there is an issue. The control console is easy to use and even non-technical users are able to remote into our customer's systems to see what they need. Scripting is robust to say the least.
Cons
Ticketing is a challenge in this platform. It is included, but isn't a very customer friendly interface to work in. Tech support is a challenge to contact and they don't consider much an emergency for support purposes. Being cloud managed, we find that it is slow for time to time and requires a bit more patients than we would prefer. The management console is not Mac OS supported, so using this in an Apple environment can be challenging. You are limited to the web version and it's functions are limited.
Reasons for Switching to ConnectWise Automate
The cost for Teamviewer was by user, the cost for automate is by device. Teamviewer is very expensive for larger environments and not worth the cost at all.
December 2019
Daren from Big D Technology Solutions, Inc.
Verified Reviewer
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
December 2019
Connectwise Automate
We are using Connectwise Automate for taking care of customers on a managed service contract.
Pros
There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.
Cons
Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.
Reasons for Choosing ConnectWise Automate
As mentioned before, we switched because we wanted to have all our products on one platform and not a piece there and a piece here.
Reasons for Switching to ConnectWise Automate
We were already using Connectwise Connect and Manage so wanted one general product instead of some of this and some of that.
March 2021
Andrew from Quartet Service Inc
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
1.0
Functionality
2.0
March 2021
ConnectWise Automate - box of LEGO with no instructions
Pros
ConnectWise Automate empowers users to perform generally complex tasks such as patching and monitoring with ease. The scripting engine is extremely powerful and allows anyone with zero to little programming knowledge to perform automation tasks.
Cons
ConnectWise has yet to realized the world is moving to the cloud. Monitoring servers is no longer important, cloud services are. There is no cloud awareness in the system, which is going to force partners to pilot to other systems.
April 2020
Benjamin from VPT
Company Size: 501-1,000 employees
Industry: Airlines/Aviation
Time Used: Less than 2 years
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
April 2020
Should be call "Connectwise Autodraft"
The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.
Pros
The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.
Cons
It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.
Reasons for Choosing ConnectWise Automate
The sales pitch promised support, working automation, and a cost reduction. All of it was a lie. This product costs more money than it saves and is a terrible investment.
Reasons for Switching to ConnectWise Automate
Kaskersky partnership forced via DoD Contracts
March 2021
Jordan from RJ Productions
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
Connectwise Automate
Connectwise Automate has great customer support as well as an amazing slack group of other sys admins and developers that are more than willing to help out others and get them going on the right track. I have loved using Automate and I don't think I will ever use anything else.
Pros
Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.
Cons
The implementation can be very dry but just hang in there as it is all worth it.
