ConnectWise Automate Software
About ConnectWise Automate
ConnectWise Automate (Formerly LabTech) is a cloud-based and on-premise IT automation solution that helps companies track and manage IT assets from a single location.
Content management features allow users to share documents and publish content on their website. These features can identify and fix bugs and errors to help decrease website downtime. The solution provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.
ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. Technicians can troubleshoot issues remotely and work on m...
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ConnectWise Automate automation management
ConnectWise Automate User Reviews
OVERALL RATING
Showing 1 - 5 of 112 reviews
Daren
Verified reviewer
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
Connectwise Automate
We are using Connectwise Automate for taking care of customers on a managed service contract.
Pros
There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.
Cons
Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.
Reasons for choosing ConnectWise Automate
As mentioned before, we switched because we wanted to have all our products on one platform and not a piece there and a piece here.
Reasons for switching to ConnectWise Automate
We were already using Connectwise Connect and Manage so wanted one general product instead of some of this and some of that.
Anonymous
Company size: 11-50 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2021
If you have the money to spend, spend it.. if not.. there is other options`
Overall, I am very happy with Connectwise Automate and would continue to use the product. If you work in a critical industry, I wouldn't recommend this as being your only source of remote access since support is very slow and very unhelpful in most situations.
Pros
The best part of this software is how robust the software is. When you purchase this software, you receive control and "WSUS" as part of your package. The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.
Cons
Support is very slow to respond. Getting credits for downtime on their hosted web server is like pulling teeth. When you get into the chat queue, you may be waiting an hour or more for someone overseas who doesn't know how to fix the issue anyway. Then you have to wait until someone gets back with you when they "open a ticket." Honestly.... the only reason I WOULDN'T buy this software is their support system lacks ability for true support!
Reasons for choosing ConnectWise Automate
Overall cost is the main reason.
Reasons for switching to ConnectWise Automate
The ability to do more than just remote access the PC was the main reason for the switch. Cost was a close second reason.
Tyler
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source
This review was submitted organically. No incentive was offered
April 2022
Automate is just another piece of software written once and not really maintained
Pros
Patch management is way easier than using WSUS.
Cons
User interface is not intuitive. Lots of training required. Very little useful documentation. Connectwise support will not help you understand the scripting features at all. The documentation for scripting is litterally 4 pages of what you can see in the user interface. The scripts debug process is horrid. It takes 50x longer to do a script in automate over doing a powershell and bash script to do the same thing. Change requests, and features are not being answered or added in a timely manor. This software is stale.
Sam
Company size: 1 employee
Industry: Computer Networking
Time used: More than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2020
Connectwise Automate
Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool!
Pros
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
Cons
The only issue we have with this software is the customer support and occasional instability of the software.
Reasons for choosing ConnectWise Automate
Connectwise offers what all of these tools do with many other additional options!
Christopher
Verified reviewer
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2019
Manage multiple environments with ease
Companies I have been working for have been leveraging this application for machine management for years.
Pros
This software provides multiple connectivity options. It can show a lot of information (see least favorite list below) Great organization! Easy integration with Connectwise Control and Manage Lots of option for Scripting and API connectivity to outside applications
Cons
The interface was changed to a much less intuitive environment about a year ago. I use it and have started to get used to it somewhat, but it still is not what I would call good. There's problems if you don't run the Control Center as an Admin, but it doesn't want to run as admin by default The uninstaller for the client can sometimes not uninstall.
