--- title: "ConnectWise Automate Software Reviews, Demo & Pricing - 2026" description: "Review of ConnectWise Automate Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/mobile-device-management/labtech-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [CRM for Startups Software](https://www.softwareadvice.com/crm/startup-comparison/) / ConnectWise Automate Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/mobile-device-management/labtech-profile/reviews/)[Alternatives](https://www.softwareadvice.com/mobile-device-management/labtech-profile/alternatives/) # ConnectWise Automate Review Custom quote 1 plan Wondering if ConnectWise Automate is right for your organization? Our CRM for Startups Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview ConnectWise Automate 4.2 [(145)](https://www.softwareadvice.com/mobile-device-management/labtech-profile/reviews/) Pricing Pricing available upon request ### About ConnectWise Automate ConnectWise Automate (Formerly LabTech) is a cloud-based and on-premise IT automation solution that helps companies track and manage IT assets from a single location. Content management features allow users to share documents and publish content on their website. These features can identify and fix bugs and errors to help decrease website downtime. The solution provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard. ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. Technicians can troubleshoot issues remotely and work on multiple systems at the same time without interrupting the end user. ConnectWise Automate allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot. The security module allows users to manage antivirus, anti-malware, email protection, encryption, password and patch deployments from a single solution. Support is provided through an online forum, em... ail and phone. Do you work for ConnectWise Automate? [Manage this product listing](https://www.g2.com/products/connectwise-automate/claim_requests/new?auto=true) Wondering if ConnectWise Automate is right for your organization? Our CRM for Startups Software selection experts can help you in 15 minutes or less. ## ConnectWise Automate User Interface ## Popular ConnectWise Automate Alternatives Main Product ConnectWise Automate 4.2 [(145)](https://www.softwareadvice.com/mobile-device-management/labtech-profile/reviews/) Ratings Breakdown - 3.66Ease of use - 3.88Value for money - 3.70Customer support - 4.36Functionality Pricing Available upon request Get Price Alternative Product [Cove Data Protection](https://www.softwareadvice.com/data-management/solarwinds-backup-profile/) 4.6 [(375)](https://www.softwareadvice.com/data-management/solarwinds-backup-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.45Value for money - 4.49Customer support - 4.58Functionality Pricing Available upon request Get Price Alternative Product [N-central](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/) 4.2 [(253)](https://www.softwareadvice.com/network-management/solarwinds-n-central-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 3.93Value for money - 3.92Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [N-sight RMM](https://www.softwareadvice.com/help-desk/msp-rmm-profile/) 4.3 [(202)](https://www.softwareadvice.com/help-desk/msp-rmm-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.12Value for money - 3.99Customer support - 4.26Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Syncro](https://www.softwareadvice.com/psa/syncro-profile/) 4.6 [(149)](https://www.softwareadvice.com/psa/syncro-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.72Value for money - 4.34Customer support - 4.44Functionality Pricing Starting at $129.00 per month Get Price Alternative Product [IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/) 4.6 [(342)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.44Value for money - 4.43Customer support - 4.54Functionality Pricing Starting at $29.00 per month Get Price ## ConnectWise Automate Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ConnectWise Automate Features - Features of ConnectWise Automate Access Controls/Permissions Active Directory Integration Activity Dashboard Activity Monitoring Alerts/Escalation Alerts/Notifications Anti Virus API Archiving & Retention Asset Lifecycle Management Asset Tracking Audit Management Audit Trail Automated Routing Automatic Backup Automatic Patch Deployment Automatic Scans Backup and Recovery Bandwidth Monitoring Baseline Manager Capacity Management Capacity Planning Client Portal Compliance Management Compliance Tracking Configuration Management Contract/License Management Cost Tracking CPU Monitoring Credential Management Customizable Branding Customizable Fields Customizable Reports Customization Dashboard Data Management Data Migration Data Recovery Data Security Deployment Management Device Auto Discovery Device Management Disaster Recovery Drag & Drop Email Monitoring Endpoint Management Event Logs For MSPs Help Desk Management Incident Management Intrusion Detection System Inventory Management IP Address Monitoring Issue Auditing Issue Management IT Asset Management IT Reporting License Management Location Tracking Maintenance Management Maintenance Scheduling Mobile Device Management Monitoring Multi-User Collaboration Network Analysis Network Monitoring Network Wide Management Password Management Patch Management Performance Monitoring Policy Management Power Management Predictive Analytics Prioritization Procurement Management Real-time Alerts Real-Time Data Real-Time Monitoring Real-Time Reporting Real-Time Updates Release Management Remediation Management Remote Access/Control Remote Monitoring & Management Remote Update/Installation Reporting/Analytics Reporting & Statistics Role-Based Permissions Scheduled/Automated Reports Scheduling Search Search/Filter Security Management Self Service Portal Server Monitoring Service Catalog Service Level Agreement (SLA) Management Service Reporting Software Management SSL Security Status Tracking Supplier Management Support Ticket Management Synchronization Scheduling Task Scheduling Threat Intelligence Threat Response Ticket Management Troubleshooting Uptime Reporting Usage Tracking/Analytics Version Control Virtualization Virtual Machine Monitoring VPN Vulnerability Scanning Web Traffic Reporting ## ConnectWise Automate Integrations ConnectWise PSA Integration rated 4.6 from 12 reviews ScreenConnect Integration rated 4.9 from 10 reviews OpenText Core Endpoint Protection​ Integration rated undefined from -1 review Auvik Integration rated undefined from -1 review ## ConnectWise Automate User Reviews ## ConnectWise Automate customer ratings - Overall rating: 4.2/5 - Total reviews: 145 ### Rating distribution - 5 stars: 72 reviews (50%) - 4 stars: 41 reviews (28%) - 3 stars: 21 reviews (14%) - 2 stars: 4 reviews (3%) - 1 star: 7 reviews (5%) ### Secondary ratings - Ease of use: 3.7/5 - Value for money: 3.9/5 - Customer support: 3.7/5 - Functionality: 4.4/5 --- ### Best Fit! Configuration for your specific company! - Overall rating: 5/5 - Reviewer: Lance L. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy to is to add and configure settings and items. Feature rich and always able to add things if you forget! #### Cons Sometimes the configuration can take some getting used to however with how easy it is to get configured is a no brainer! --- ### If you have the money to spend, spend it.. if not.. there is other options` - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I am very happy with Connectwise Automate and would continue to use the product. If you work in a critical industry, I wouldn't recommend this as being your only source of remote access since support is very slow and very unhelpful in most situations. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The best part of this software is how robust the software is. When you purchase this software, you receive control and "WSUS" as part of your package. The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool. #### Cons Support is very slow to respond. Getting credits for downtime on their hosted web server is like pulling teeth. When you get into the chat queue, you may be waiting an hour or more for someone overseas who doesn't know how to fix the issue anyway. Then you have to wait until someone gets back with you when they "open a ticket." Honestly.... the only reason I WOULDN'T buy this software is their support system lacks ability for true support! #### Reasons for choosing ConnectWise Automate Overall cost is the main reason. #### Reasons for switching to ConnectWise Automate The ability to do more than just remote access the PC was the main reason for the switch. Cost was a close second reason. --- ### A great tool for VARs and MSPs - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall connect-wise automate is a great tool for our environment to monitor our customers systems. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I really like the is the granularity of alerts that can be set up for customers systems. Also being able to group similar systems together makes it easy once you do the initial setup. #### Cons Omce the software is great overall The main issue we had is the learning curve curve for employees. --- ### Great For Ticketing and Monitoring - Overall rating: 5/5 - Reviewer: Ian B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered We have a great overall experience using ConnectWise Automate. It has helped us stay a leader in our industry and has made our MSP a better organization. We would highly recommend to any company looking to support remote clients effectively. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ticketing with ConnectWise automate and reporting is accurate and helps make business decisions. We are able to keep track of all our issues and then address them with the same software. We like how easy it was to setup and has been a great tool for all of our technicians. #### Cons We did not like how the agents will fail to install certain applications even though they are working on other agents. It's hard to decipher the logs to trouble shoot issues and administrators take some time to learn the program. There is a need for more third party patching options. #### Reasons for choosing ConnectWise Automate We choose ConnectWise Automate over NinjaOne because of the great relationship we built with the ConnectWise team. The cost per agent was also much better with Automate. --- ### Favorite RMM platform - Overall rating: 5/5 - Reviewer: Chris B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good product, probably our most important tool in our stack. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very customizable, we create a lot of our own scripts to do custom things for clients. #### Cons Uses MySQL DB, would prefer MS SQL. MySQL can be a beast to manage. #### Reasons for choosing ConnectWise Automate Much better functionality and customization capabilities --- ### Should be call "Connectwise Autodraft" - Overall rating: 1/5 - Reviewer: Benjamin B. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is. #### Cons It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product. #### Reasons for choosing ConnectWise Automate The sales pitch promised support, working automation, and a cost reduction. All of it was a lie. This product costs more money than it saves and is a terrible investment. #### Reasons for switching to ConnectWise Automate Kaskersky partnership forced via DoD Contracts --- ### Connectwise Automate - Overall rating: 5/5 - Reviewer: Sam H. - Verified reviewer: Yes - Industry: Computer Networking - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent. #### Cons The only issue we have with this software is the customer support and occasional instability of the software. #### Reasons for choosing ConnectWise Automate Connectwise offers what all of these tools do with many other additional options! --- ### Complete and potent RMM and automation solution. - Overall rating: 5/5 - Reviewer: Morgan E. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ConnectWise Automate represents a solution enabling us to automate recurring tasks, streamline our operational efficiency, enhance the management of our clients' endpoints, and, consequently, increase our profitability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ConnectWise enables the automation of a broad range of tasks, encompassing software deployment, patch management, the resolution of common incidents, and the execution of tailored scripts. This considerably streamlines workflows. #### Cons I haven't found any weak points or inconveniences to mention in my analysis of this tool. --- ### Powerful but inexpensive IT service and control platform. - Overall rating: 4/5 - Reviewer: Robert D. - Verified reviewer: Yes - Industry: Chemicals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been positive. It is essential for supporting remote workes and in the times that are in it it's gotten more important. There is good functionality around software installs and we actually use it to build up our SOE when we have new machines. Ot deosnlt do anything other similar systems can;t do but it is very fit for purpose for a small IT team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros There is a lot that it can do for a quite reasonable cost. IT is more suited for small or medium businesses as I don;t think it;s quite enterprise level but for control, scripting, monitoring and the like it is very good at what it does. It is also cloud based so can be accessed on any device with a browser. #### Cons It is not very good at monitoring. I can easily find out if computers have issues by selecting them but not really being notified that there may be a probelm. Scripting works well when it works but it's difficult to figure out if it's not worked and why. --- ### Great tool for an MSP - Overall rating: 4/5 - Reviewer: Gerry S. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been able to become much more efficient and organize our work much better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Allows for management of a wide view of devices across a variety of ecosystems. Easy to use and get up and running. Partner community is great. #### Cons Support leaves a lot to be desired. When can get in touch, takes several attempts to resolve issue. #### Reasons for choosing ConnectWise Automate Pricing and trust in the Connectwise system --- Showing 1 - 10 of 145 Reviews [See All Reviews](https://www.softwareadvice.com/mobile-device-management/labtech-profile/reviews/) ## ConnectWise Automate Popular Comparisons [Cove Data Protection vs ConnectWise Automate](https://www.softwareadvice.com/mobile-device-management/labtech-profile/vs/solarwinds-backup/)[N-central vs ConnectWise Automate](https://www.softwareadvice.com/mobile-device-management/labtech-profile/vs/solarwinds-n-central/)[N-sight RMM vs ConnectWise Automate](https://www.softwareadvice.com/mobile-device-management/labtech-profile/vs/msp-rmm/)[NinjaOne vs ConnectWise Automate](https://www.softwareadvice.com/mobile-device-management/labtech-profile/vs/ninjarmm/)[Remote Monitoring and Management vs ConnectWise Automate](https://www.softwareadvice.com/help-desk/atera-profile/vs/labtech/)[ConnectWise PSA vs ConnectWise Automate](https://www.softwareadvice.com/itsm/connectwise-manage-profile/vs/labtech/)[MSP360 Backup vs ConnectWise Automate](https://www.softwareadvice.com/mobile-device-management/labtech-profile/vs/msp360-backup/)[ThreatLocker vs ConnectWise Automate](https://www.softwareadvice.com/mobile-device-management/labtech-profile/vs/threatlocker/) [Compare All Alternatives](https://www.softwareadvice.com/mobile-device-management/labtech-profile/alternatives/) ## Other Top Recommended CRM for Startups Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (255) Recently recommended **96** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18808) Recently recommended **66** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (506) Recently recommended **65** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **59** times Stuck Between Options? 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