ConnectWise Automate vs SimpleMDM

RATING:

4.1

(126)

ConnectWise Automate has 126 reviews and a rating of 4.13 / 5 stars vs SimpleMDM which has 40 reviews and a rating of 4.78 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.1 (126)
4.8 (40)
Ease-of-Use
3.5 / 5
4.5 / 5
Value for Money
4 / 5
5 / 5
Customer Support
3.5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
September 19, 2023
April 5, 2023
Pros/Cons
  • Pros

  • Automate is feature rich and great for managing our clients desktops and servers. We love the ability to do patch management with this tool.
  • The remote program is really good. Very simple and quick when a caller has called in.
  • Cons

  • Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.
  • Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile.
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  • Pros

  • Relatively easy to use, responsive support staff.
  • Sound library of features and they appear to continually improve the app. Once I got the hang of the app it seems to be quite solid.
  • Cons

  • The Groups should be collapsible. Exports should be able to contain everything (the group field is missing) and there's no filter/modification/selection on group view.
  • When I first starting enrolling devices I was a bit lost and enrolled a few devices incorrectly. I had to some searching of my own to finally get the devices to enroll correctly.
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Pricing Range
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$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos