ConnectWise Automate vs WhatsUp Gold
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.6 / 5
4.2 / 5
Value for Money
3.9 / 5
4.3 / 5
Customer Support
3.7 / 5
4.4 / 5
Functionality
4.3 / 5
4.4 / 5
Last Review Written
September 4, 2024
June 6, 2024
Pros/Cons
Pros
- Automate is feature rich and great for managing our clients desktops and servers. We love the ability to do patch management with this tool.
- I really like the remote control portion of the program. The ability to remotely patch servers and client devices is excellent.
- Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.
Cons
- The product is poorly designed for the user experience. The UI is not intuitive, so finding what you can do makes developing solutions difficult.
- Stay away from this product. You will always need technical support, but the support is very very poor.
- The desktop software can be sluggish. Rolling out Third Wall was very rough.
Pros
- The software has free updates which is awesome and the community board is very helpful. I would recommend this product to any IT environment that is looking for network monitoring solution.
- Its great, really easy to use and allows IT to be more proactive about their environment. Its nicely displayed in our team area on a digital NOC.
- Out of the box it was easy to implement and provided much more clarity and features. It provides me with a proactive approach for when any monitored device hits a predetermined threshold.
Cons
- Number of bugs and unending ads and pop up either up or down part of the application, which can be annoying and disturbing.
- The thing that I like least about the software is the inability of the administrator to manage other users views. And the lack of an anonymous view.
- It is hard to update the changed info. Also too hard to manage notifications.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
