About IBM MaaS360

IBM MaaS360 is an endpoint security solution that helps IT teams to manage mobile devices such as tablets, smartphones and laptops.  The solution manages devices provided by the company or are part of a bring your own device (BYOD) program to control the access to company applications and documents. 

MaaS360 allows users to integrate mobile devices with enterprise systems and can be managed from a central unified console. It also provides security measures such as passcode policies, encryption enforcement, geo-fencing and detection and restriction of jailbroken and rooted devices. Corporate data can also be selectively wiped and lost or stolen devices can be remotely located, locked and wiped.

MaaS360 includes a support feature that allows a...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

18 Reviews of IBM MaaS360

Average User Ratings

Overall

4.22 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(9)

9

4 stars

(5)

5

3 stars

(3)

3

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

April 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2019

Maas360 MDM

Pros

It allows you to install apps remotely Ability to track location Setup mobile data groups and turn off data if limit is reached Can send messages to phone Can lock phone if stolen Can setup restrictions and difference actions depending on what happens with the phone Setup geo-fencing. Feature rich

Cons

Location history doesnt always work Pushing out apps requires play store to be installed

September 2019

Chad from J. J. Powell Inc / Snappy's Convenience Stores

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Government Administration

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

3.0

September 2019

Ok Product, Needs Some Work

The set up and administration of the product was pretty easy. The user experience was been inconsistent. The service is been average.

Pros

Easy to remove content from company-owned devices. The selective wipe feature allows you to still be in control of your organizational data and let the end user comply with a BOYD policy.

Cons

Sync issues have prolonged the trial. We had to make several configuration changes just so users can receive notifications of emails in a timely manner.

Reasons for Choosing IBM MaaS360

The liked the functionality and price point, but we are still evaluating the product.

February 2019

Amber from Total System Services, Inc.

Verified Reviewer

Company Size: 51-200 employees

Industry: Facilities Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2019

MaaS360 Device Management Software, Enlist a Professional!

While many calls and emails to technical support were needed to get us off the ground, the support we did receive was overall very helpful and patient, explaining everything in step by step detail. Any issues we had were immediately addressed with either a short email or a scheduled conference call. The price per device has been very affordable for our company. This product is highly technical and has been difficult to implement without tech support. There are too many highly specific options that are not often used that overshadow the benefits for me.

Pros

This software is all inclusive; you can use it to manage almost any kind of electronic device used by your employees or the public. Once at the user level, the software creates a simple graphic design with precision control. At an Admin level you are almost guaranteed total control of end use and an ability to pinpoint issues at a micro level. Perfect for sending out-of-the-box, ready to use devices to your team.

Cons

MaaS360 is extremely technical in it's setup and admin usage. The "Engineering Calls" set up with MaaS360 technical advisers are absolutely imperative. Without a software background, initial setup for your company profile would be near impossible in my opinion. At times the amount of control you can enact overshadows the benefits of the basics you wish to achieve. I've used this software for company employees as the end user, and the set up of cell phones can be very tedious and time intensive if they are "off site". Over the phone set up with individuals requires more than I was initially led to believe.

March 2019

Angelika from Overhead Door Co. of Providence

Verified Reviewer

Company Size: 51-200 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Monitoring your inventory

Pros

The best part of IBM Maas360 is that I can monitor all our company cellphones and tablets in one place. This software allows me to personalize all our company iPhones and Tablets for each departments in ways that I would never be able to do without. For example I can make sure all our technicians are not allowed to us social media during working hours by disabling social media applications directly from my computer. I can also disable internet access and almost any application I want on their phones to improve productivity and safety while driving. Also another great part of this is that I can setup all company phones and tablet with a personalized company Apple ID which eliminated people from steeling company data when departing from the company because they will not be able to login on personal phone with the same ID. Lastly if I want our users to have a new application on their phone I can simply downloaded through the Maas360 portal and send it to all my devices at once without having to download individually on each device.

Cons

There is nothing that I do not like about the software. The portal is very user friendly and great customer service if needing additional help.

December 2019

Russell from Rss Trailer Repair

Verified Reviewer

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

December 2019

A great program to help keep communication costs low.

Once it is set up it works flawlessly. We have about 50 iPads out in the field and we are able to restrict usage to company business only. A great feature if you don't want to buy unlimited data for 50 iPads. The ability to add new users and devices is pretty easy. Overall I need to give it a good mark because it does what we want it to.

Pros

The ability to restrict just about anything that appears on our remote employee tablets. It lets us control what an employee sees and does in the field. They run our programs and access our information.

Cons

Super complicated. Once its setup and running the fear is you might change something and be back at square one. Support is pretty much restricted to search and execute recommended procedures. I still haven't found interactive support that helpful. My recommendation is set it up and don't touch it.

Reasons for Choosing IBM MaaS360

Maas 360 gave us a lot more control than Jamf. It allowed us to perfectly define the appearance and function of our corporate programs. Again, it just works.