About IBM MaaS360

IBM MaaS360 is an endpoint security solution that helps IT teams to manage mobile devices such as tablets, smartphones and laptops.  The solution manages devices provided by the company or are part of a bring your own device (BYOD) program to control the access to company applications and documents. 

MaaS360 allows users to integrate mobile devices with enterprise systems and can be managed from a central unified console. It also provides security measures such as passcode policies, encryption enforcement, geo-fencing and detection and restriction of jailbroken and rooted devices. Corporate data can also be selectively wiped and lost or stolen devices can be remotely located, locked and wiped.

MaaS360 includes a support feature that allows a...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

21 Reviews of IBM MaaS360

Average User Ratings

Overall

4.14 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(5)

5

3 stars

(5)

5

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 21 results

December 2020

Andrés from Blanko SRL

Verified Reviewer

Company Size: 2-10 employees

Industry: Packaging and Containers

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

December 2020

Greatest device manager

I use IBM MaaS360 to set mobile devices all at once so costumers can try our apps on the store.

Pros

An easy platform that lets you install and update software on multiple devices at the same time. It allows to set locks on mobile devices so costumers can use them only with your app. It's learning curve is super low.

Cons

When a new OS is launched, they should update the platform right away.

September 2019

Chad from J. J. Powell Inc / Snappy's Convenience Stores

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Government Administration

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

3.0

September 2019

Ok Product, Needs Some Work

The set up and administration of the product was pretty easy. The user experience was been inconsistent. The service is been average.

Pros

Easy to remove content from company-owned devices. The selective wipe feature allows you to still be in control of your organizational data and let the end user comply with a BOYD policy.

Cons

Sync issues have prolonged the trial. We had to make several configuration changes just so users can receive notifications of emails in a timely manner.

Reasons for Choosing IBM MaaS360

The liked the functionality and price point, but we are still evaluating the product.

February 2019

Amber from Total System Services, Inc.

Company Size: 51-200 employees

Industry: Facilities Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2019

MaaS360 Device Management Software, Enlist a Professional!

While many calls and emails to technical support were needed to get us off the ground, the support we did receive was overall very helpful and patient, explaining everything in step by step detail. Any issues we had were immediately addressed with either a short email or a scheduled conference call. The price per device has been very affordable for our company. This product is highly technical and has been difficult to implement without tech support. There are too many highly specific options that are not often used that overshadow the benefits for me.

Pros

This software is all inclusive; you can use it to manage almost any kind of electronic device used by your employees or the public. Once at the user level, the software creates a simple graphic design with precision control. At an Admin level you are almost guaranteed total control of end use and an ability to pinpoint issues at a micro level. Perfect for sending out-of-the-box, ready to use devices to your team.

Cons

MaaS360 is extremely technical in it's setup and admin usage. The "Engineering Calls" set up with MaaS360 technical advisers are absolutely imperative. Without a software background, initial setup for your company profile would be near impossible in my opinion. At times the amount of control you can enact overshadows the benefits of the basics you wish to achieve. I've used this software for company employees as the end user, and the set up of cell phones can be very tedious and time intensive if they are "off site". Over the phone set up with individuals requires more than I was initially led to believe.

March 2019

Chris from Action Lift Inc.

Verified Reviewer

Company Size: 51-200 employees

Industry: Machinery

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

2.0

Functionality

3.0

March 2019

Not a Good fit for smaller Companies

Their support staff is subpar to say it best. They take days to respond and the few I spoke to spoke to me as if I haven't been using their software for about 4 years. For the amount of money you spend (Double Other software) its not worth the headache.

Pros

The software comes with a bunch of features that allow you to lock down all aspects of the device whether it be Android or iOS. It does support PCs as well but I have never utilized it for PCs.

Cons

One thing that I was very disappointed and ultimately made me consider other similar products was the GPS tracking. There was a huge delay (like 4-5 hours) and when I contacted their support they stated that it was normal. Needless to say we had an employee get their company vehicle broken into over the weekend and when I went to look at the tablet it showed it at a customer location from the day before. We made calls to the customer and no tablet was ever found. The theft also swiped his company phone and tools.

April 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2019

Maas360 MDM

Pros

It allows you to install apps remotely Ability to track location Setup mobile data groups and turn off data if limit is reached Can send messages to phone Can lock phone if stolen Can setup restrictions and difference actions depending on what happens with the phone Setup geo-fencing. Feature rich

Cons

Location history doesnt always work Pushing out apps requires play store to be installed