--- title: "SureMDM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SureMDM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SureMDM is a good fit for you!" source_url: "https://www.softwareadvice.com/mobile-device-management/suremdm-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Mobile Device Management Software](https://www.softwareadvice.com/mobile-device-management/) / [SureMDM](https://www.softwareadvice.com/mobile-device-management/suremdm-profile/) / SureMDM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/mobile-device-management/suremdm-profile/) Reviews [Alternatives](https://www.softwareadvice.com/mobile-device-management/suremdm-profile/alternatives/) # SureMDM User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 23 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 19 reviews (83%) - 4 stars: 3 reviews (13%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (4%) - 1 star: 0 reviews (0%) ## SureMDM customer reviews Showing reviews 1-23 of 23 (page 1). ### Very useful tool. - Overall rating: 5/5 - Reviewer: Adam S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I purchased Sure MDM because for a very small premium I could have both SureMDM and SureLock. I did not think I would use SureMDM very much but since installing I have used for monitoring usage, setting up alerts when battery power is low, device location and messaging #### Cons It takes a while to get used to interface and functionality but that is the same with many products. --- ### Reliable MDM Solution with Strong Remote Management Features - Overall rating: 4/5 - Reviewer: Deepak C. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been positive. It has helped simplify device management and reduced the need for manual intervention. The platform is stable, and remote troubleshooting has saved us a lot of effort. Customer support has been responsive whenever we've needed assistance, and regular updates continue to improve the product. While there's a learning curve at the beginning, it becomes much easier to use once you're familiar with its features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros SureMDM has made managing our fleet of devices much easier. The remote control, app deployment, and kiosk mode features are reliable and save a lot of time. The dashboard is well organized, and once everything is configured, day-to-day management is straightforward. It supports multiple operating systems, which is a big advantage for mixed-device environments. #### Cons The initial setup and policy configuration took some time to understand, especially if you're new to mobile device management. Some advanced settings aren't immediately obvious, and the interface could be more modern in a few areas. Reporting could also offer more customization. --- ### 42 Gears understand what an MDM is for. - Overall rating: 2/5 - Reviewer: clark e. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered I find it just OK to use. It does some basic management. But missing some key functionality. They are missing a focus on what MDM software is for. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I like the job creation and scripts. the way it integrates with Stage now. #### Cons We support 320 android devices. There are several functionalities missing from what an MDM should have. One can not select several devices at one time and refresh the data. The cycle for refreshing data is every 3 hours. When applying a WiFi-only job the job will time out in half an hour if there is a cellular internet connection. It does not hold the job until there is a WiFi connection available. their first-level support team a. does not understand what you are asking and b. they do not know their application. #### Reasons for switching to SureMDM The support on that application was worse the 42gears --- ### Ideal for remotely managing mobile devices - Overall rating: 5/5 - Reviewer: david s. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I have been using this solution for around 6 months in order to manage a handful of android mobile devices remotely without having to be in front of the device. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the fact that I can easily manage mobile devices remotely from a central dashboard. The software is also very easy to install and configure on the mobile device. #### Cons The only bad thing about this solution is that it works much better for android devices than it does for Apple devices. #### Vendor response Hello David, We're so glad to hear that you're finding SureMDM helpful for managing your remote devices! Thanks a bunch for taking the time to share your thoughts. We'd love to get your detailed feedback on Apple device management. Would you mind sending your thoughts to productmarketing@42gears.com? It would really help us make things even better! Replied February 2025 --- ### Great product for the price and very easy to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I am very happy. It is very inexpensive compared to other more well-known MDM solutions and perfect for our Android needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros This product is very easy to manage, maintain and use. I have used a few different MDM programs this is by far the easiest, especially for managing Android devices. I would say that if you are managing mostly or only Android devices this would be a great product for you. And depending on the device, you can have a lot of control. We use all Samsung device with Samsung Knox and this program works great with those kinds of devices. #### Cons It is not perfect and has had some bugs over the time I have used it. The agent gets updated quite frequently and we have had some issues with this. The worst part about the software is updating the server software if you have an On-Premise solution (which we have.) I am sure the Cloud based version removes the problems we have had, but if you choose the on-premise solution that it can be very difficult to upgrade or when it is necessary. --- ### Track your assets on field - Overall rating: 5/5 - Reviewer: ibadat s. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros tracking our drivers on field using our smartphones which are monitored through SUreMDM, also providing technical support to field assets by remote controlling and troubleshooting. #### Cons creating customized column fields is tough and mass updates on the all assets is not possible. --- ### Very impressed with this software and support. Quality product. Does exactly what we need. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered Total control of mobile devices #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive interface and highly configurable. We are able to control 40+ devices running Surefox and Surelock efficiently. --- ### Great company to work with and awesome customer service/support - Overall rating: 5/5 - Reviewer: Brandon W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered I would recommend 42Gears anyone #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about 42Gears is the amazing support we get. Any time I need help there is always a professional there to help. #### Cons I have no complaints, anytime I have needed help I was always assisted with great support. --- ### mobility security - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. sureMDM, will help your company to have control of the information, protecting from internal fraud, and having control of the mobile device, I recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Excellent. easy to install, its use is very intuitive, fulfills its function. #### Cons it would include a double factor of authentication, and integration with the windows active directory, in order to have remote access to the business network. --- ### Product Quality and Service - Overall rating: 5/5 - Reviewer: Rizni R. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered We would like to recommend 42 Gears for their reliable system and user friendly interfaces. We are getting best technical support instantly and very good response time for customer support. This is one of the best MDM service in the market compare to other services. Currently we are running more than 5000 devices under this product and still running smoothly. We wish all the best for team 42Gears!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly and light weight application. #### Cons Some extra features which we not use. --- ### perfect solution for my needs - Overall rating: 4/5 - Reviewer: Cyril v. - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered I am using SureNix Agent and Surelock for a year now to manage multiple Android tablets all over Europe and Overall I am very happy with this product. The system is easy to setup and to maintain and it saves us a lot of travelcosts and man hours. I would certainly recommend this product to anyone in need of an device management solution. The only thing I am missing is a possibility to manage my tablets from my phone when I am out of the office. This could be a very simple solution for me just to see if my tablets are on or offline and in some cases do a remote reboot of a device (which should be online to do of course). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### We have been using this product for almost 5 years and we will continue to do so. - Overall rating: 5/5 - Reviewer: Matthew K. - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support from the team. Ease of use of the product. Quick response from the team when we have issues. --- ### Great tool, great team - Overall rating: 4/5 - Reviewer: Mathieu H. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered We are using SureMDM and SureLock for a year on near 1000 devices. The tool perfectly meets our needs, evolves fast and the support team is great. There is still some small issues but on the other hand the tool is often proposing new features. I would definitely recommend SureMDM. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Very efficient for our needs. - Evolving constantly - Nice HTML 5 recently #### Cons - HTML 5 version is still beta - Management of failed jobs could be better. --- ### SureMDM was narrowed down to be the product we were looking for. The team have been very helpful - Overall rating: 5/5 - Reviewer: Daniel N. - Product usage: Used daily for less than 6 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros In a secure testing environment we needed the ability to configure, remote control, lock down and limit the user interaction on our fleet of android tablets. Using a combination of SureMDM and SureFOX Pro we are able to meet our business requirements. The 42Gears team were super helpful in setting up an On-Premise server for us to trial and demo to our stakeholders. So far it feels like we're just at the tip of iceberg as their software feature set goes. If you're looking at MDM's I highly recommend you consider 42Gears. Special thanks to Anjana --- ### Excellent product and fantastic support - Overall rating: 5/5 - Reviewer: Chris G. - Industry: Utilities - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered managing 125 tablets from one console remotely and control what they can do or see with surelock. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use. It was easy to setup and everything is on one screen to manage devices you don't have to open another application to remote into a device or control its settings unlike some of the others i have tested. Simple to setup and learn i have tried a few other MDM's they didn't even come close. #### Cons Minor issue the window scroll for the groups to see all the devices is to small difficult to click and drag. --- ### Fantastic Product and very happy with it - Overall rating: 5/5 - Reviewer: Franc K. - Industry: Alternative Dispute Resolution - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered Total control of my digital devices #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very Versatile and easy to use. It allows complete tracking and administration of my tablets that I leave at my clients' premises. Love the fact they can be locked and governed all from the one place. Great App guys and this programme has become central to my operational needs. --- ### Good product and outstanding support - Overall rating: 5/5 - Reviewer: Enrico C. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered I researched different MDM products for mobile devices (100 Samsung Android Tablets in my case). SureMDM had all the features we needed and we had the opportunity to test it on a demo unit. Support and sales teams have been outstanding and very competent. I strongly recommend this product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 --- ### SureLOCK for android the best app for kiosk mode - Overall rating: 5/5 - Reviewer: Anil Pratap S. - Product usage: Used daily for less than 6 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It does Exactly , what it says, i used it for Kiosk mode and , it worked perfect in that kiosk mode, with icon rearrange features etc . --- ### Surelock & SureMDM Software - Overall rating: 5/5 - Reviewer: Jeremy P. - Product usage: Used unspecified for unspecified - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered We are currently rolling this software out nationally to our partners. Although it is early days, this software will allow us to interact and manage our devices more effectively. Over the next couple of months, i certainly will be more involved and using the Sure MDM extensively.What i have seen and used thus far, is working well for our organisation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Excellent software for device management - Overall rating: 5/5 - Reviewer: Izzat H. - Product usage: Used unspecified for unspecified - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered comes with API. and full support. excellent software, friendly staff and programmer. very helpfull other than that, would be helpfull if they could make it in PHP so that I dont need to get another VPS to host on my own, and up-to-date API documentation. other than that, it's all good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 --- ### SureMDM - Too Good - Overall rating: 5/5 - Reviewer: Deepak U. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered The application has been designed perfectly to limit the usage of a device as per our requirement. It has suited our need very well and we have installed in more than 600 devices and its been working fine. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Excellent MDM solution - Overall rating: 5/5 - Reviewer: Handerson T. - Product usage: Used unspecified for unspecified - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered Sure MDM is an outstanding MDM solution. The various features and the flexibility can fit different business requirement by dynamic IT strategy. Excellent Product ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Amazing product at competitive price - Overall rating: 5/5 - Reviewer: Deepak S. - Product usage: Used unspecified for unspecified - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered Ease to use, and very effective in managing all kind of devices, it can be positioned from SMB to all large enterprise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- SureMDM Reviews, Pros and Cons - 2026 Software Advice