All Cvent Event Management Reviews

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Joe

Entertainment, 2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed March 2022

Event planning made simple

User Profile

Chelsea

Verified reviewer

Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2021

Cvent Event Management Review by User of 5+ Years

Meetings, Board Meetings, Annual Conferences, International Symposiums, Workshops, etc.

PROS

Cvent Event management is constantly evolving with their customers at the forefront of their changes and always keeping customer needs on their mind. The customer support is amazing. There are client service specialists on-all 24/7 and they even have an option for chatting in the Support Center if you aren't able to speak over the phone. I also love the fact that the technologies are constantly changing and staying up-to-date.

CONS

I dislike the shift in focus and functionality of the new Flex event builder in comparison to Classic Events because it is less focused on advanced features and capabilities, which my team depends on, and is more focused on design and ease of use for ALL customers.

Cate

Events Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Easy to Use; professional

I have absolutely loved working with Cvent and have been a loyal customer for a decade. I highly recommend Cvent Event Management!

PROS

The Cvent Event Management Platform is so easy to use! The team at Cvent sets you up for success, training you and your team to build your own registration systems and event emails. This allows you to have full, customizable control of the product and create a seamless and branded experience for your users.

CONS

The cost is a bit higher than some other platforms, particularly if you only have limited use for the system.

Reasons for switching to Cvent Event Management

Needed a more comprehensive registration system and in-house marketing platform.

Kayla

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Daily Cvent User

PROS

I use cvent event management daily. It's incredibly helpful for events where you need to register several attendees and collect their data.

CONS

It can be tedious at times to set up a website and makes changes.

Layton

Events Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed December 2018

Big, robust, and clunky

I have a love/hate relationship with Cvent. I've used several other event management tools, and can say that Cvent is the most complete of any I've tried. It is a purpose built software that serves its purpose well. However, it can be difficult to use.

PROS

There are some really nice tracking features. Unlike many other event management tools, Cvent seems to be more contact based vs. event based. This means that you can track the same people more easily through a series of events, email, and participation history. It is very robust. If you know what you are doing, you can set up an event registration with any combination of options (sessions, various attendee types and registration paths within the same event).

CONS

If you need a simple but stylish event registration, Cvent is not for you (but the price probably already told you that). They obviously recognize that the Standard registration is way to complex for the casual user and the end user interface (the person registering) looks like it was built a decade ago. To address this, Cvent has rolled out "Express" and "Flex" registration to try to simplify the process. In my opinion, these products are awful. They have tried to dumb down the software and make everything drag and drop that it is very difficult to use effectively. There is very little ability to customize the look and feel of event webpages, forms, and emails in this new system.

Vendor Response

Hello Layton, Thank you for taking the time to share your experience using Cvent. We're sorry to hear about your dissatisfaction with Flex and have shared your feedback with our product team. Your feedback is invaluable as we are always looking for ways to improve our current offerings. Please do not hesitate to reach out to us should you have any questions or need any assistance.

Replied April 2019

Liz

Events Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed January 2024

Solid Product But Deceptive Sales Tactics

PROS

Cvent offers a robust event management platform, complemented by an efficient abstract management system. The suite is enriched with extensive training resources, facilitating seamless deployment of event websites and meeting applications.

CONS

We recently encountered a significant issue with Cvent. Despite upgrading our services, we were inaccurately charged for onsite equipment and additional items we no longer utilize. Efforts to resolve this through the sales representative have been ongoing for months, with little progress. Upon reviewing past communications, it's evident that the charges contradict the terms discussed during our upgrade. The response from the current sales representative, attributing the error to a predecessor and offering a credit conditional on a three-year renewal, is disappointing and unprofessional. This approach has unfortunately tarnished our long-standing relationship with Cvent.

Anonymous

201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed June 2019

Great Tool for Event builders and planners!

1. Resolve potential last minute issues that may arise onsite 2. Staff has been very productive and prepared to manage attendees 3. Provide enough metrics for admins 4. Easy to adopt by non-technical users

PROS

1. Interactive Features with Crowdcompass that customize the user experiences and engagement in an effective way. It has really helped us with onsite preparedness. 2. Cloning events or creating templates to re-use and make adjustments that saves time 3. CRM integration options have allowed us to have 360 degree customer view across CRM and Cvent. We have also used SSO to link our existing users account at registration websites. 4. Flex events 5. Ability to integrate with supplier network and survey tools

CONS

1.Ways to manage field permissions for users/roles (edit/delete/update) 2.Enforce field validations on account/organization level so that we can maintain data integrity and event planners cannot customize anything and everything at event level 3. 2 way sync through standard integration is not dynamic for custom fields 4. If salesforce has person account enabled, not business account, cvent has no way to accommodate that on contact level during integration. 5. API limit of 10000 is very less for large events

Reasons for switching to Cvent Event Management

It was complex and not easy to be adopted by non-technical users.

Jennifer

Insurance, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Evolving Event Management Platform

Cvent keeps updating and adding features as we, the users, request them. It's filled with so many features that can be turned off and on as desired.

PROS

It's easy to set up professional looking registration websites. Our attendees can register in 5 minutes, including requesting hotel rooms and flights.

CONS

Some of the registration type setups take a little time to set up - requires some pre-planning on the event manager's part.

Reason for choosing Cvent Event Management

The other products we tried did not have as many features as cvent.

Candice

Financial Services, 501-1,000 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Great centralized platform

PROS

I like that all things that are needed for putting together a successful event are available within Cvent Event Management

CONS

How to generate a report or exporting of list

Reasons for switching to Cvent Event Management

We needed something that was more robust and offered a true registration package with travel and hotel booking

Elana

Marketing and Advertising, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed November 2023

Feedback

One a vert long way in last 4 years. Slow to pivot during pandemic but seems now back on track

PROS

Freedom to create templates that are unique to our business

CONS

Payments especially vat splits and refunds

Reason for choosing Cvent Event Management

We stayed as so much work and training had been done

Reasons for switching to Cvent Event Management

As other biz unit was on it and we needed to align both business and integrate into salesforce

User Profile

Kassandra

Verified reviewer

Financial Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

A Complex Platform for Complex Events

PROS

I love that Cvent is constantly improving. They really take feedback seriously and work hard to find solutions to your problems. We have a very complex event, and have found solutions to the vast majority of our issues, and where some solutions were a little sticky at first, updated versions and new features have consistently improved functionality. I have found the support team helpful and while our initial representative was not the greatest, I requested a new rep which was processed quickly, and he has been wonderful.

CONS

There is a bit of a learning curve, but if you require a platform that can handle an event's complexity, I believe this is to be expected. Still, there are a few items that I still don't find intuitive in the interface, but I am confident the release of Cvent Flex will address many of these issues.

Mariapia

Consumer Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Organizing Events Made Easy

PROS

The software makes planning and managing events both virtual and hybrid events easy.

CONS

Not a single problem while using this event management tool.

Stephanie

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2018

Robust tool for sending out RFPs, creating and managing event registrations, and proving ROI.

PROS

The RFP tool has made life so much easier when sourcing hotel and putting together proposals. Before cvent all of this was manual, now it is automated and you can review each hotel in one place before you source them. For the event management tool, there are just so many features and widgets that you can use for your events. If booking hotels the registration form can integrate with passkey so the attendee can reserve a room right away. It also integrates with our GDS to our air team has the most up to date requests in their system. The On Arrival suite and the Crowd Compass app are huge time savers for large events. We used the On Arrival suite to check in attendees at a recent event, print their name badges, and confirm their optional activities all in one place and on average it took less than 5 minutes to do all of this. The Crowd Compass app was easy to set up and customize for each event and really streamlined the onsite process for our planners and attendees. I have used the app for a conference I attended as well as for events that I planned. Instead of printing out hundreds of pages (schedules, maps, surveys, so on...) for each person Crowd Compass houses everything an attendee needs. You can upload the event agenda, map of the conference center, you can send notifications about room changes or special pop up events, take real time polls/surveys, and network with the other event attendees through the app.

CONS

It is difficult to navigate and not very intuitive, I frequently find myself searching for the field I need or calling support because I have an issue I can't solve...and I have used the event management tool for over 3 years now, on a regular basis too! The travel module does not integrate well with the rest of the event management models. I am hoping that Flex will solve some of the issues but that will not be completed until Oct. 2018. Reporting is confusing, they offer so many report options which is great but finding the correct report is a challenge. You can create a custom report but again the types you choose from are not intuitive. For example, I recently had to create an air actual report so I chose the report type air actual; however with that report type certain features like airline and the record locator are not available (those fields seem kind of important when pulling a report about flight). I have to select the report type, air actual details, in order for those fields to show.

Diana

Utilities, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

Cvent Event Management Review

PROS

The depth of the software and amount of features is what appealed to me the most. There is only one other software out there that is as feature rich but that one is not user-friendly/intuitive. Cvent had all except one feature we needed. Their customer support and customer service is far and away the best I've ever experienced. The salesperson and his process also left all others in the dust. We looked at nine companies.

CONS

It needs an interactive exhibitor module. Exhibitors should be able to review the floor plan and see reserved and available spaces and reserve their space during registration. The "invitation list" process creates some limitations on how we want to send emails - we must upload people as contacts. We also are unable to change the event site template without paying for a new event build. I would also like to be able to simultaneously register speakers while adding them to the speaker module. Overall, the software is slightly complicated but far less complicated than the other platform out there that is as feature rich. Also, Cvent's customer support makes up for it.

Reason for choosing Cvent Event Management

Had the most features for the price and best salesperson and process.

Reasons for switching to Cvent Event Management

Bizzabo was lacking in features we needed. Aventri had absolutely everything you could ever want but was far too time consuming and labor-intensive. Cvent is the perfect happy medium. Has almost all of the features as Aventri and is worth the couple of fewer things we have because it is easier to use and has the best customer support.

Emma

Transportation/Trucking/Railroad, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2017

Best in Class Solution - Backed by the Best in Class Team

I inherited our Cvent account when I began at my job nearly 7 years ago and couldn't be more pleased with how much our partnership with them has grown. Through the years they continue to be searching for how to be better, more innovative, always on the look out for the next new thing; all while continuing to keep the focus of the customer top of mind. I am part of the Cvent Advocates program, spoke at the past 3 annual events, presented on dozens of webinars and fostered real friendships with the employees. Cvent feels like an extension of my team, rather than a product or service that we use. I couldn't imagine using a different partner, every so often we have done our due diligence and nothing holds a candle to what Cvent has to offer. If you are willing to put in a little bit of effort, Cvent and its team will match you tenfold and do everything in their power to help make you and your event a success. Thank you, Cvent, for making my job easier.

PROS

It continues to evolve, they don't just make an update and leave it sit for the next big update. Continuous evolution of the product makes it extremely user friendly and offer solutions to issues you didn't even know could be fixed.

CONS

There are parts of the software that do not do everything we would like; some customization and functionality. However, I am able to share my feedback directly with the team and more often than not, within a given amount of time they have placed that item on the road map and it's completed.

SarahEmily

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2016

CVent is both the most unique and innovative option for all your planning needs

Cvent is an incredible platform that, when utilized to its fullest, is a planner's dream. It is possible that you can use it for every step of your planning process starting with venue choice, through budgeting and marketing, and ending with full reporting and broadcasting. It also has multiple platforms built into it that allow your meetings to run smoothly. These include web applications for attendees, quick registration tools, and various ways to track your progress along the way. They also provide integration with their own tools as well as some tools your company/organization may already be using. Throughout the entire process, CVent provides excellent customer support with check-ins that meet your needs/desires. If you'd like them to check in they will and they will also frequently review your account to find ways in which you can better utilize their assistance and products! If you'd rather have a hands-off approach, they're fine with that too.

PROS

I appreciate the many tools that exist within the Cvent system. It's truly remarkable that CVent can help you plan and successfully execute every moment from the first step onwards. They seem to have thought of everything!

CONS

I have found that since they are often attempting to 'do it all', the reporting options through Cvent can often be very cumbersome and leave you sifting through too many options. However, please keep in mind that, if you are lost, they will help!

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2018

Cvent is a great tool for doing lots of different events

We as a company get a lot of benefit out of this product. It is easy to use and to keep track of lists. Registration is a breeze once set up and it is very easy to collect data and payment. The customer service is great and they are very helpful and responsive.

PROS

Cvent is a great tool when you have lots of small events that need different lists to manage. It makes creating new events from a template very easy and painless. The user interface is very clean and they continually update it to make it better. The reporting features are robust and very easy to use. The customer service are is very responsive and they are very thorough about their follow up.

CONS

I would love easier features when it comes to customizing the event pages. Something like the Squarespace editor for the actual event sites would make it much easier to see what we are creating instead of relying heavily on HTML skills.

Vendor Response

Hello, Thank you for taking the time to share your experience using Cvent! We take great pride in our client support services and are happy to hear they've been a valuable resource for you. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance!

Replied July 2018

Annette

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2020

Poor customer service and questionable sales techniques

Poor communications with management, no intentions to resolve customer concerns or address complaints. You are only assigned entry level account managers and a customer service number hat will tell you to watch a video. I rarely post about other companies, but feel that this company has the worst event platform and highest cost I have seen in the conference industry in the past 10 years. The SALES managers are only trying to get a commission and do not try to do the right thing for their customers. Very disappointing.

PROS

Ease of use on smartphone, ability to refund attendees with a simple click. Reports and tracking post event were useful

CONS

The sales team will upsell you into products and services you do not use or will never use- and automatically renew the contract. Ecommerce terms change in the middle of a contract, subjecting all of your funds from registration to be ON HOLD for up to a year. Essentially your business may have no working capital, The customer service and training is slow to respond and tedious to implement. No way out of a contract you do not want to continue. Once you sign a contract, you are stuck with a company that did not disclose the true costs of doing business with them.

Reason for choosing Cvent Event Management

No idea

Max

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2017

Excellent On Site Event App

I've been using this for our big events for the last few years and it has worked out very well. Some of the login features are quirky, but they keep adding updates and features to make everything run better and more smoothly. It can be customized for many looks and you can use your own launch icons that you create to really make the app branded to your events. The attendee experience has been very positive through the app because it gives them the ability to network and makes everything from the program and speaker information to on site locations easy to find. If you use other CVENT software, it can all be synced so it saves a lot of time without having to enter the same details in two or more places.

PROS

Easy to use and the end result is excellent for the end users. It cuts down on a lot of manual work we used to do onsite and a lot of printed paper materials we used to have to prepare.

CONS

Some of it can be quirky for setup. Login/Privacy issues are troublesome because if you use them, it makes the online version of the app locked to anyone but registered attendees. Can be good if that's what you want but not when you only want certain things to be locked. It's not a huge deal and they are quick to make improvements to the software and features.

Shawn

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

Transformed our organization's event management experience.

Saves so much time (and stress). Allows our organization to host more events without having to increase staffing. We are far better able to communicate with our members and get real time feedback on every aspect of our meetings and conferences. They are very happy with the end user experience (i.e. registration).

PROS

It's the total package. From sourcing venues, RFPs, budgeting, marketing, communications, contact management, surveying, event management, graphic design, travel, seating, hotel blocks, you name it, it does it , and does it well. Cvent knows how many hats event planners wear and is with you every step of the way .The icing on the cake is the 24/7 customer support. Competent, professional and free help is always a call or email away. You are in a panic at 3am because you are having trouble figuring something out? Cvent support is there to save the day (I know this because I've been there, done that!).

CONS

It is an investment but the ROI is definitely there. If I had to nitpick, sometimes the HTML editor can be finicky but customer support is there to get it sorted.

Megan

Information Technology and Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Would recommend to any event team looking to facilitate virtual, hybrid and in person events

PROS

Vast functionality which ticks all of our boxes as a business. We not only use cvent to facilitate virtual events, but also hybrid and in person too. We enjoy using the on arrival software for checking attendees into events, which speeds up the entire process and provides realtime data on how attendance is going throughout the arrival period.Setting up event and registration pages is easy, interactive and the front end always looks great and provides an overall easy experience for our registerting attendees.

CONS

Sometimes the simple functionality is made overly complex in cvent to actually deliver. But when it is, it works great.Their badge printing needs to be easier to facilitate.

Racheal

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2023

MHES Review - Racheal

It is great! Couldn't do my job without it - and the customer support is amazing.

PROS

Website, registration, email designers are super helpful. I have been using Cvent for 10+ years and have transitioned from Cvent "Classic" to Cvent "Blue" and the improvements are so helpful and efficient!

CONS

Submitting payments for groups of registrants, post-registration, is a difficulty we continue to run into. As a healthcare system, mainly providing educational events for our medical staff - many folks register for an event at separate times as their team-mates, but when it comes time to pay the fees on a corporate card - it is a pain not being able to select multiple registrants to bundle into one payment process.

Audrey

Farming, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2018

Overall Cvent is very helpful when you are a one person circus for events in the office.

PROS

All of the different reporting options and other products that cvent has to offer. I am excited about the new project flex since that will allow for more customization and ability top make every website for registration look unique to its own purpose.

CONS

There are times when I am performing a certain task that the cvent software is not very user friendly. For example when I am viewing all invitess and registrants in order to advance to another page I have to scroll all the way to the bottom and it does not show as an option at the top of page. Also, if I am on page two of the attendee list and click on a name. When I go back it does not take me back to the page it was on, it takes me to the very first page. So when you have 4 pages and on top of that i have to scroll every time to the bottom of the page it is annoying. Also, Cvent does not yet have the capability to do bulk payments or edits when changing a registration type.

Sharna

Architecture & Planning, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2020

Cvent - Life saver for conference registration

We use Cvent as the main platform for our 3000+ person annual conference as well as a handful of smaller conferences and events that range from 15-150 people. For our annual conference we use ALL the Cvent functions from Abstract Management to curate our sessions, registration types, registration paths, admission items, optional items, fees, speakers, exhibitors, credits - Cvent has it, we use it! And it has all helped eliminate double handling of work, it's streamlined our processes and given us more time to perfect other areas of our conference we otherwise wouldn't have time to focus on. We only have a small team of 12 in our office and more than half of us have Cvent log ins. Others in our office and on our board of directors have access to reporting in portals so that they can track how our numbers are looking.

PROS

* Accommodates our very complex registration setup with different reg types/fees/packages * Allows us to have a very robust 3 day schedule of over 100 tours and sessions * Integrates directly into our app (Crowd Compass) and onsite Solutions (OnArrival) * Badge & Certificate printing directly from the site

CONS

* Loading credits in the system is the bane of my existence, such a simple task is so tedious and I feel it could easily be fixed by their developers.

Reasons for switching to Cvent Event Management

We needed an upgrade to something that would better suit our brand and the complexity of our registration.

Mayra

Education Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2018

CVent helps us make our events successful and has allowed us to go paperless at our conferences.

Many--too many to list! CVent helps the planning process of our events simple.

PROS

The ease of submitting payments online (both checks and credit cards); being able to copy over events and update as you go; having a separate website for each event; having access to customer support in a matter of minutes.

CONS

Searching for attendees can be tricky sometimes (people who had been registered didn't know up on our reports).

Vendor Response

Hello Mayra, Thank you for taking the time to share your experience using Cvent! We appreciate your candid feedback and have shared it with our product team. Your feedback is invaluable as we are always looking for ways to improve our current offerings. We also want to thank you for being a Cvent Celebrity and appreciate your participation in this program. Visit the CelebrityHub, http://bit.ly/2IuDlXh, to check out the latest Cvent product updates, learn best practices, take part in beta testing opportunities, and earn cool rewards! Please do not hesitate to reach out to us should you have any questions or need any assistance!

Replied July 2018

Showing 1 - 25 of 813 Reviews