My overall experience with Attentive is positive. They give us so much support as an agency partner.

I love our dedicated account manager [SENSITIVE CONTENT HIDDEN]! She's been so helpful in managing all of our clients' unique needs. We're constantly improving our revenue numbers and engagement rates and she's a big part of that. Attentive is also very easy to use and intuitive. I can make quick changes to campaigns, journeys and pop-ups. I also love how they visualize A/B tests and journeys.

I'm unable to see billing settings for our clients which is crucial to know so we can accurately report on total marketing spend which includes software costs. I would also like to be able to pull reports within the platform and not be directed to download an Excel spreadsheet.

While the overall technology, functionality, segmentation and user experience is easy to use, straightforward and intuitive, I've been most impressed by the Attentive team, from the sales team that approached us to our Client Strategy Manager to the customer service team. The entire team performs above and beyond, they care about their client's success and they work relentlessly to help us achieve our goals, with a big smile on their face.

Attentive has significantly more integration with Spotify then SFCC right now and while integration with SFCC is being developed, there are many features that we currently cannot take advantage of.

They are annoying and spammers.

None. Their sales people love spamming potential customers to the point where they go out of their way to leave negative reviews.

Their salespeople are rude and spam your company emails. We've told them to STOP EMAILING us but they keep persisting. We NEVER joined their lists but somehow they are spamming us.

Introducing text message marketing has helped take our overall marketing strategy to the next level.

1. The customer experience within the sign up units. 2. The ability to acquire new customers through IG Swipe Up. 3. The ability to integrate segments/lists from Klaviyo—our email marketing platform.

Does not easily integrate with non Shopify Plus accounts. Would also like to be able to filter by products with the Journeys feature.

We are an agency with several clients who have either never used SMS or are using a different SMS platform. Many have switched over or started with Attentive and have been blown away by the results from SMS. So thank you Attentive for making our jobs easier!

Attentive lives up to its name by providing outstanding service & support for every type of user - novice to expert. We love all the new features that keep coming out. We love the peace of mind that we get knowing that all our clients are fully compliant from the start. Attentive is very customer-centric and will go above and beyond to ensure you are satisfied.

If you are on Shopify, the integration is super simple and easy... like they were made for each other. If you are on Magento or WooCommerce, you will need a few extra steps on the Magento and WooCommerce side. This isn't always simple if you are not well-versed with those platforms.

It was a long(-ish) process in deciding to move from our previous SMS provider to Attentive. We didn't take the matter lightly, as SMS is one of our highest-converting platforms for our business. We made the decision to move to Attentive and haven't looked back!

SMS companies are everywhere these days. Attentive stands out with their customer service and the efforts they put behind educating their customers and putting on virtual events to help us achieve our goals.

Analytics and reporting are lacking for sure. You would expect that an online company in 2021 would much more in this area without having to export data or run individual reports.

Overall, Attentive is an A+ company. They have, and continuously release, great features, have amazing customer service, and offer a premium product product with a friendly UI.

Attentive has a user-friendly interface that allows a user to get familiar with the application quickly to deploy SMS marketing campaigns. I also appreciate Attentive's steadfast dedication to deploying advanced new features, as well as their welcoming approach to addressing customer feedback.

I believe Attentive is weakest is their reporting - I would like to be able to slice-and-dice data more thoroughly to really be able to get granular insights. I would also appreciate if they would fix a bug with their message notifications - it constantly shows more notifications than you have.

Overall, the experience has been awesome. Incredible ROI, competent team, and they're always trying to get us a great deal along the way.

The set up was super easy, Attentive's White Glove service was amazing. We were ready to go within just a few days of starting their free trial. The ROI is excellent and was immediately apparent for us. They meet with us regularly to help us optimize our campaigns and always provide excellent advice.

I feel like there could be more room for in-text customizations - other than just inserting customer name or product name.

Love how easy it is to use the technology. Out of all the tech vendors we use daily, Attentive is by far the most engaged with the client in ensuring that we are satisfied but also constantly looking to be at the forefront of SMS. Working at an agency for many years, we always said to wow the client. Doesn't matter who you interact with [white glove] to your sales rep, everyone puts the client first. One Account Manager that I've worked with [SENSITIVE CONTENT HIDDEN] has been an absolute rockstar and truly feel like he's been a partner to our business. Q1 has been our best quarter yet because of the SMS strategies he recommended. This shows what type of people the company hires. I always believe you're only as great as your team. Love that they also are continuously improving the tech.

Wouldn't call it a con as I know the team is working on this, the easeability to create a landing page.

Attentive is handling our business's SMS needs well. They are also an attentive company, with weekly meetings to ensure our brand's success.

Attentive makes it easy to see the results of your SMS campaign. From week to week our team looks back and checks the success rate of our most recent message. It helps us to customize our SMS messages to our audience based on what they respond to best.

It's not necessarily Attentive's fault, but SMS messaging is extremely expensive. The price is sometimes off-putting, but thus far, the net return has been positive.

Attentive has helped us to disseminate specific messages to their intended audiences in a way that is intimate and immediate. We have a great success rate with activities we promote via SMS.

We have tailored our customer journey to our needs and have been able to build segments for more effective targeted marketing.

I would prefer a bit more hands-on help with implementation of new ideas, rather than a how-to from the white glove team on how to make something a reality. Even just an upsell option like "we can go ahead and implement this for $x more"

Attentive is very easy to get setup on whether you are switching over from another SMS platform or are new to SMS. The Attentive team is there to support you every step of the way. The website pop ups and other features are very effective at growing an SMS list, and the platform is very user-friendly.

Lots of room for improvement on the reporting and analytics side, though I know this is something that they are working on, so will be excited to see it roll out.

THE best customer service. So fast, so helpful. THE best sms platform (we've been with several). Will not go anywhere else. Livevox keeps trying to get us to come over there. I don't care what they say. We're sticking with attentive.

It's so easy to use and set up, it has everything we need while not being clogged down with "extras" that don't help and just complicate things.

nothing. this is has been exactly what we needed.

Attentive has been instrumental in opening up a new sales channel and way to communicate with our customers. The support and platform are excellent.

I wish that Attentive had a better mobile website or mobile app.

Awesome! Would recommend to all considering using!

We have seen incredible results using Attentive, even within the first month of using. From the increased consumer data we've been able to gather to grow our email list size, as well as SMS capture which has become a very successful new revenue driving channel for us.

Increasing user friendliness of consumer dashboard and reports. Allowing the dashboard to proactively share reports rather than having to manually download.

Creating a new revenue channel for our business! I also have loved the training and professional development opportunities offered by Attentive to allow us to learn and gain the most from the product that we can.

Easy to use! Setting up a text message campaign only takes a few minutes and we've seen great results with text messaging quickly becoming a major revenue driver for our business.

Nothing I can think of. Integration was simple and easy to use. My only complaint is that I wish we could better manipulate and/or edit the way product titles come into the application. Ours pulls in with a default XS size variant and there hasn't been a solution to this issue yet.

Attentive is a highly engaged partner that goes to great lengths in order to ensure the success of its clients. The client strategy team provides impeccable support and encourages feedback so that the product team can develop new features and enhancements.

Attentive's SMS platform allowed us to create new revenue streams for our clients without cannibalizing existing channels.

Nothing. The channel is incredibly easy to set up and use.