My experience with Call Hub overall is a very positive one and will continue to use it consistently. It raises my bottom line cash flow. Invest a little but the return is much more.

I am able to reach and respond to my clients that answer their phone which saves me soooooomuch time dialing out to them one by one.

The least thing I liked about the software is the phone numbers I rent doesn’t tell me if they are expired or not.

Overall, I have continued to use CallHub for several years and have appreciated the improvements I have seen over this time. I find the SMS Broadcast feature is an invaluable way to mobilize volunteers during a campaign, as it allows me to reach dozens of people at once in a way that gets far higher response than email, and allows me to carry on two-way communication with them. I have also used CallHub to run phone campaigns during elections for voter outreach and Get Out the Vote (GOTV) efforts, and between elections to invite people to events. I have also used the Voice Broadcast feature in various ways, from inviting people to events to, in one case, contacting almost every household in a small province to generate leads for people wanting more information about a plebiscite that was taking place.

As someone who has managed and worked on a lot of campaigns and use NationBuilder as my primary database/website solution (which CallHub integrates beautifully with), CallHub has become my go-to platform for affordable phone canvassing campaigns, voice broadcasts and text message blasts. In particular, text message blasts are the single most useful tool for volunteer mobilization that I have used in recent years.

While CallHub works without a hitch at least 99% of the time, occasionally I or my call agents still run into unexplainable bugs that can temporarily bring campaigns to a halt. That is of course frustrating for both volunteers and for campaign organizers, especially in the high-pressure context of a campaign where every minute of delay can mean one less contact with a voter.

When call hub works, it works well and it delivers results. When it doesn't work, it can be a hair pulling process with long wait times and many "we'll add that to the development list" type answers.

The collective texting is a very powerful tool and fairly unique in the market. The calling features are fairly intuitive, and once you figure it out, many calls can be sent easily. Onboarding agents is a short and simple process. Since this is browser based, I've set up distributed networks across large geographic areas with relative ease. Especially for older people, app or software downloads is a major barrier thay Callhub doesn't have. Also, the team has made many changes based on problems I've found. Sometimes, too slowly, but it is clear the development team is good at listening to and understanding the problems faced by customers.

The customer service is easily the worst part about Callhub. The team tries, and fails, to provide rapid, responsive, and effective customer service. Their front line agents do not have the technical capacity to fix most problems. The handful of people who can fix the problems do so fairly slowly, if they can at all. Further, the customer service team fails to anticipate the needs of their clients. For instance, I had a use case where the amount of calls I wanted to make in a day was not technically possible on Callhub. I sent numerous emails about having to dial the large amount of numbers, and nobody thought to inform that it would be impossible.

Call Hub is the best and fastest when is comes to contacting their customer care. All my problems when using them have been solved in record speed. Very helpful, when making a lot of calls. I have never made so many calls in my life, nor would that have been possible without the help of Call Hub!

Only wish that some of the glitches, which are rare, did not happen like when you are making a call and the page on the screen has not turned yet. Then again, it could just be my internet speed.

Easy to implement and lots of great feedback from new and inexperienced users.

Callhub made phonebanking for my candidate a breeze, especially for new volunteers who had no experience phonebanking before. We had more interest in phonebanking than door-knocking due to the pandemic, and needed to be able to quickly train folks on Callhub via Zoom and send them on their way. The basics were all there and volunteers loved being able to connect automatically to the next potential voter without redialing, as well as being able to drop a recorded voicemail instead of having to read the script over and over.

UI could be more intuitive - we ended up creating a back-up guide on how to track all responses and a script separate from Callhub that went into more detail.

Overall, I am very happy with Call Hub and we are continuing to use this for all our outreach. God bless!

Call Hub has the best customer service. They are quick either by email or by the chat box feature. I usually received a reply within a few hours. Very professional. Call Hub is very easy to use and I like the way everything can be tweaked. We use this to call our donors and it has shown to be extremely usefully!

I wish that there was an option, when more that one state is added into the system that they can keep it all in order, when uploading the file. For example, if I have a call sheet with names from VA, MI, and CA, I have it in order in my excel, but Call Hub randomly mixes it up, so I end up jumping around. It would be great to see this fixed.

Easy to use and works well with our business requirement, we are medium size company. It integrates everything nicely and user friendly.

Calling through laptop could be improved, sometimes it works but other times it does not. Also calling is not smooth, there are delays and some disturbance.

Overall good product but there is room for improvement especially with customer support.

Very efficient product with many features.

Not user friendly and it would be ideal to have instant customer support, especially when you are in the middle of a campaign and need results.

CallHub has been investing in a better user experience and we've noticed. It's been pretty easy for us to quickly send sms campaigns around product announcements and other important updates. Email alone doesn't cut it anymore, so an SMS option is important. CallHub is a very inexpensive option for us to do this outreach.

Each time we send a campaign, we are having to pull our list from our CRM and upload to CallHub, as our list is constantly evolving, and we don't have an integration. Removing that step would bring so much more simplicity to this task, and help us to communicate more frequently through sms.

I am enjoying using CallHub so far and would recommend it to my colleagues. The cost of making calls through there is very affordable and won’t break the bank.

The affordability and the ease and user friendly interface of the app

I think they can make the app look a bit better with better fonts, more pretty and attractive colors. It looks a bit bland

I love that it is a platform thag allows me to to do sma and broadcasting without any difficulties

On my personal opinion I did not see any cons using this software

CallHub support quickly answered questions. Although we have just started using CallHub, it appears to efficient and more cost effective than our previous texting service.

CallHub has a tremendous number of features, but in my case I just needed an easy to use, economical SMS text broadcast service. CallHub meets my needs perfectly, yet allows me to add features in the future. The orientation information/videos are very helpful.

There were a few topics that the orientation did not cover but are basic to text services. Nonetheless, I had to contact support to confirm. Example is how to opt out of messages.

Has some great capabilities in theory but the software is far too buggy to be used in a production environment.

The SW has a lot of bugs that unfortunately made it impossible for our sales team to use. We received lackluster customer support throughout the whole process and so we decided to call it a day on our CallHub experiment.

Overall good. Great to be able to work so closely with the dev team and have them be so responsive to feature requests and bug reports. We were able to end up with the product we needed.

Nationbuilder integration is awesome, particularly for SMS and for making calls to recruit volunteers. The development team is very responsive to questions and feature requests, too.

Some parts of the interface seem a bit buggy (like downloading call campaign reports, and having nationbuilder surveys in call campaigns) and there's currently no predictive dialer feature. Also the voice broadcast IVR feature could use an upgrade to let you program more than two options.

There has been 2 occasion where I send mass SMS and receivers didn't get me text but my account was charged. I have used the application occasional since then after customer service told me that the system doesn't charge for unsent text. Perhaps the system saw it as sent but receivers didn't receive it.

The ease of use and easily accessible through my google app

I do not like that text are not sent and I am charge for it. It has bad business consequences when I have to tell customers that I have communicated changes to them regarding scheduling.

We can make calls at about 5x the rate that we would with a manual dialer, getting through a list of 100 calls in just over an hour. This has been a huge capacity saver in our organization.

Voicemail Drop- save time by leaving a pre-recorded voicemail! Auto-dial- save time by letting the computer dial for you! Link to nationbuilder- RSVP to events, answer surveys, and import contacts lists!

Sometimes glitchy, sometimes sound quality is not the best.

Great features for call centers! You have the option to select call center mode, manual dial mode, text messaging and they integrate easily with your CRM of choice.

The dashboard is a little dated in appearance.

Cheap, gets basics right on platform. Intuitive after a few minutes of getting used to.

Wasn’t reliable, set to make 1,800 calls over 4 hour window at 100 calls per minute, only 500 calls went out. Missed opportunity to share message.

I am really pleased with CallHub and greatly find their outreach tools very useful.

I would greatly appreciate some more promo.

We've successfully made hundreds of calls. Some of our volunteers have been intimidated by the software, but others jumped right in. Dropping messages on voicemails has been relatively easy.

I like the value that we get and the ease of starting a new campaign.

Many of our volunteers seem to have difficulty calling through their laptops. Most end up calling through their phones instead.

It was terrible. I sent in multiple messages to their support email and never received a single response. I gave detailed reports of my issue including nice screen shots and never got a single word back. I have moved on to other campaign software.

I liked the idea of it. But it did not work as intended for me.

It did not work for me. I put numbers into the call queue and they never called. They sat at "Pending" and then 24 hours later, the campaign just stopped itself.

Excellent app for phone banking. Such a powerful app and a really simple user interface. Customer support is lightning quick and they're very responsive. Can't recommend CallHub highly enough.

the results. I like being able to reach a large number of people quickly

1. YOu can't add a new phone book to an existing campaign 2. the transfers are in a different time zone 3. Can't listen to the patch throug calls to make sure they're being effective

Wonderful! Looked a quite a few tools. More than I needed here -- and simple to use! Thanks to the CallHub Team!

Great product

The ease of use of the product is wonderful

In my opinion, I saw no dislikes in the program.