Messangi

RATING:

4.57

About Messangi

Messangi is a customer engagement and lead capture solution that helps businesses send personalized content and brand experiences throughout the customer journey. It is a multi-channel tool that allows staff members to initiate and manage interactions via Email, SMS, Push Notifications, mobile wallets, and more from a centralized platform. It also comes with an application programming interface (API), businesses can integrate the platform with several third-party solutions.

Messangi Pricing

Free trial:

Not Available

Free version:

Not Available

Messangi Reviews

Overall Rating

4.57

Ratings Breakdown

(4)

(3)

(0)

Secondary Ratings

Ease-of-use

4.5

Customer Support

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Messangi

7 Reviews

Write a Review

Steve

Computer Software, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed March 2022

Messangi - reliable and effective

We utilize Messangi to deliver 2-way SMS messages for Qtrac.

PROS

SMS delivery is good, and their service is responsive.

CONS

Recently, Messangi improved their "Reports" and we are now finding it easier to understand our usage.

Alejandro

Telecommunications, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed September 2022

Una plataforma multicanal novedosa

PROS

Su facilidad de uso y escalación es admirable.

CONS

Las funcionalidades que tienen son las necesarias.

Arbi

Consumer Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed March 2022

Great Support

PROS

The application is reliable. Messangi has a great support team that is always responsive.

CONS

I would like to see improvement in the reports and analytic part of the application.

Yolanda

Telecommunications, 1,001-5,000 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed February 2022

Customer centric company, multifunctional software for awesome customer engagement.

My overall experience with Messangi has be a pleasant one, the support and customer service staff have been very supportive and the software allows effective communication to my customers.

PROS

Availability of multiple channels of reaching and engaging my customers. The customer support team is easily accessible and customer centric they pay attention to turn around time for the resolution of queries.

CONS

There is a limitation in characters for the Blast title, however this not a major issue.

Vendor Response

Thank you for your review Yolanda! We are glad to hear that you are satisfied with our support. We aim to provide the most personalized and accesible customer support possible. It is an industry standard that sms messaged have a limit of 160 characters due to some carrier limitations. We will reach out to understand your use case and find some alternatives.

Replied February 2022

Fabian

Telecommunications, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed January 2022

Excellent product, all in one place

Every single interaction I've had with Messangi has been pleasant, helpful, and positive. They're true experts in their field! It is a very good platform for allowing our content service to engage our audience.

PROS

Messangi has a lot of documentation around all of their funcionalities. Their customer service is very good . They also have a lot of useful features for their customers to utilize. What I like the most is that I can manage all my communications in one place and with the reports I can evaluate how effective my campaigns are.

CONS

No problems so far, and nothing negative comes to mind.

Vendor Response

Thank your for your review Fabian! We are glad to hear that our platform has met your expectations. We look forward to keep helping you improve your customers' experiences.

Replied February 2022

Jacobo

Program Development, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed December 2022

Fácil uso

Ah sido adecuada en los productos q tenemos

PROS

Es de fácil uso la plataforma, y el soporte es rápido

CONS

Funcionalidades que no se tienen y toca desarrollar integraciones

Nastascia

Telecommunications, 1,001-5,000 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed February 2022

Messangi Platform Review

My experience with Messangi has been good. The learning curve is not steep and this platform has really made it easier for the business to communicate to a large group of customers within a matter of minutes.

PROS

Messangi's interface is very user friendly. The analytics displayed on the dashboard is very simple, yet effective. Its bulk messaging capability is exceptional as messages are sent quickly. The feature which allows users to preview the message on an iPhone or Android is also a plus!

CONS

A drawback of this platform is that regular users cannot create new alpha tags, but a member from the support team will quickly get this done.

Vendor Response

Thank you for your review Nastascia! We are glad to hear you find our platform UI friendly and intuitive. You can automate the provisioning of new codes using our Enterprise Manager UI that manages all accounts, routes and users. We'll reach out directly to walk you through this module.

Replied February 2022