Pony Express HQ
About Pony Express HQ
Pony Express HQ Pricing
Welcome gift 100 FREE text credits. 1000 text credits: $26 2000 text credits: $44 5000 text credits: $96 10,000 text credits: $184 25,000 text credits: $384 Non-profits get the same benefits and access to Pay-As-You-Go Texting with 1,000 bonus credits.
Starting price:
$11.00
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Pony Express HQ
1 - 5 of 49 Reviews
Christopher
Verified reviewer
Automotive, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed October 2018
Easy to use
Overall, I like the software and I see myself continuing to use it as long as my customers give me positive feedback. The main concern I have, and a reason that may keep me from continually using this software, is the no short code option. My customers can remember a 5 digit number MUCH easier than a toll free 10 digit number.
PROSOffers everything that I need for sending mass texts. I like that my customer can subscribe via keywords and that I can add them as a subscriber without having them text first!
CONSI do not like that I can't use a short code instead of a 10 digit.
Vendor Response
Hi Christopher, We are so glad you like our service and the Pony Express HQ dashboard, also thanks for the kind and detailed review. When you sign up Pony Express HQ, you'll get a free dedicated local phone number or a toll-free number. A ten digit number simply feels more authentic, economic and your customers can respond in a more personal way as opposed to just texting ?STOP? to unsubscribe. Plus, if you activate Forward Incoming Calls feature (which you should), it makes it easy peasy for a customer to call you back whenever they want. All the best, The Pony Express HQ Support Team
Replied June 2019
Karen
Entertainment, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Absolutely Easy to Use
By using this service I am now able to follow up with my leads faster.
PROSThis is super easy and simple to use. This service is of great value.
CONSYou are only allowed to upload 200 contacts per group.
Reason for choosing Pony Express HQ
The price point and it seems easier to use.
Vendor Response
Hi Karen, It is not true. You can add unlimited contacts in your group. Also, you can create free unlimited keywords on your account. The support team already emailed you. Details are also on our website here; https://www.getponyexpress.com/pricing Thank you for the kind and detailed review. All the best, The Pony Express HQ Team
Replied February 2020
Umair
Computer Hardware, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2021
Repair Pros Review
Overall it is ok, not the best i've seen. Definitely could use a lot of improving
PROSThe dashboard and the csv import process
CONSLimitation on daily receipts to send message with local number, also having to pay credit per response back to the messages.
Reason for choosing Pony Express HQ
The initial price that was marketed by pony express
Katy
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Easy to use and responsive support
Great
PROSThe ease of use, responsiveness of your support team, and the scheduling of messages are what we like the most about your product
CONSSo far I have not found anything that I am unhappy with
Reason for choosing Pony Express HQ
Pony Express was recommended to us by another State organization we work closely with.
Reasons for switching to Pony Express HQ
Price
Anonymous
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Efficient effective and inexpensive way to communicate with any group
I will be able to effectively communicate with my target audience whowork remotely and do not use email regularly.
PROSI like the fact that when a person responds to the text, I immediately get an email with their information to be able to follow up.
CONSI have not found any cons with this software thus far and I have referred this to many of my co-workers
Vendor Response
Hi there, We are so happy that your organization loves Pony Express HQ. Your review of Pony Express HQ and SMS- text messages, in general, is spot on. People are so busy that they would much rather get a text message than a phone call or email. Glad you like our service and thanks for the recommending Pony Express HQ your co-workers. That is very kind of you. All the best, The Pony Express HQ Team
Replied June 2019
