# Wati Software Reviews, Demo & Pricing - 2026 > Review of Wati Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/mobile-marketing/wati-profile --- [Home](https://www.softwareadvice.com/) / [Conversational AI Platform Software](https://www.softwareadvice.com/live-chat/conversational-ai-comparison-comparison/) / Wati Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/)[Alternatives](https://www.softwareadvice.com/mobile-marketing/wati-profile/alternatives/) # Wati 2026: Benefits, Features & Pricing Wondering if Wati is right for your organization? Our Conversational AI Platform Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Wati 4.6 [(203)](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) Pricing Starting at $59.00 per month ### About Wati Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the AI-Powered Customer Engagement Platform for Revenue Growth. Wondering if Wati is right for your organization? Our Conversational AI Platform Software selection experts can help you in 15 minutes or less. ## Wati User Interface ## Popular Wati Alternatives Main Product Wati 4.6 [(203)](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.32Value for money - 4.24Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price Alternative Product [Viber](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/) 4.4 [(4060)](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.47Value for money - 4.26Customer support - 4.32Functionality Pricing Available upon request Get Price Alternative Product [Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/) 4.6 [(1193)](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.57Value for money - 4.66Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24121)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [Tremendous](https://www.softwareadvice.com/crm/tremendous-rewards-profile/) 4.8 [(488)](https://www.softwareadvice.com/crm/tremendous-rewards-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.82Value for money - 4.70Customer support - 4.70Functionality Pricing Available upon request Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Wati Pricing and Plans Starting price: $59.00 per month Free Trial Free Version Growth $59.00 flat rate, per month Plan includes: - 5 Free users included (Additional @ $12/month) - Green Tick Verification & Assistance - Broadcast Multimedia Messages - Drive ad leads directly to WhatsApp - Shared Team Inbox for Collaboration - 1,000 Free Chatbot Sessions/Month - Basic Choice Based Chatbots - Reply & Contact Attribute Based Rules - High Level Campaign & Inbox Analytics - Select Commerce & CRM Integrations Read More Pro - Monthly $119.00 flat rate, per month Plan includes: - 200 Nodes Per Flow - 25 Chatbot Flows - Advanced Chatbot Builder - Export Chats - Free 1000 Conversations Per Month - Free 5 Agents (Extra Agent – ₹2250/Month) - Google Sheets Integration With Flow - Message Sequence Feature Business - Monthly $279.00 flat rate No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Wati Features - Popular features found in Conversational AI Platform Chatbot Code-free Development Intent Recognition Live Chat Multi-Language Pre-Configured Bot Speech Recognition - More features of Wati Activity Dashboard AI Copilot AI/Machine Learning API Automated Responses Autoresponders Chat/Messaging Chat Transcript Communication Management Contact Management CRM Customer Communication Customer Database Customer Engagement Customer Experience Management Customer Service Analytics Customer Support Dashboard Drag & Drop For Developers Inbox Management Interaction Tracking Lead Management Marketing Automation Mass Texting Natural Language Processing Performance Metrics Reporting/Analytics Segmentation Self Service Portal SMS Messaging Support Ticket Management Template Management ## Wati Integrations HubSpot Content Hub Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review WooCommerce Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review WhatsApp Integration rated undefined from -1 review Pabbly Connect Integration rated undefined from -1 review See all 9 integrations ## Wati User Reviews Overall Rating 4.6 Ratings Breakdown 5 79% 4 14% 3 0% 2 0% 1 6% Secondary Ratings Ease of Use 4.6 Value for money 4.3 Customer support 4.2 Functionality 4.5 Priyanka M. Verified reviewer E-Learning 11-50 employees Used daily for less than 2 years Review source Reviewed December 2025 WATI your go to WhatsApp Sender 5 It has been great so far, looking forward to more features. Would highly recommend to new businesses. Ratings Breakdown 5 Ease of use 5 Value for money 3 Customer support 5 Functionality Pros: It's easy to use, value for money and makes our message sending smooth and trackable. Customisation and how it will look in the receiver's phone make it more better to use. Cons: There are some bugs & issues, such as when the reminder doesn't go off from the Meta side, so you have to check to be sure. But with constant improvement and fixes, I guess this will get better. Read More VB Vinod B. Verified reviewer Marketing and Advertising 11-50 employees Used daily for less than 2 years Review source Reviewed November 2024 Wati Review 5 We've been using Wati for over a year now, and it's been nothing short of amazing. Ratings Breakdown 5 Ease of use 4 Value for money 2 Customer support 5 Functionality Pros: Wati helps us reach our audience very easily, and we also use it for customer support. The mobile app makes it easy to chat with our users, and the detailed analytics provided by Wati are very useful. The chatbot feature is also excellent. Overall, it has been a good experience. Cons: I feel that customer support could be faster, but it is helpful. The mobile app can sometimes be glitchy, and the Wati dashboard often becomes laggy, especially when exploring analytics and broadcast history. The pricing is high compared to other alternatives. In short, Wati should work on these areas. Reasons for choosing Wati Wati was providing us with more features such as mobile applications and google sheet extension. Read More VR Verified Reviewer Internet 2-10 employees Used weekly for less than 6 months Review source Reviewed November 2025 Don't sign up to WATI before reading! 1 Without a verified Meta account, the subscription was unusable, yet there was no straightforward way to end it through the dashboard. Overall, the experience felt deliberately obstructive and very disappointing. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: this product was easy to set up. The team’s guidance, insight, and deep experience with Meta made the process seamless, and they were always ready to help resolve any issues that came up, unless you want to cancel then it becomes extremely difficult. Cons: What I liked least about this product was how difficult it was to cancel my account. The process is confusing and filled with unnecessary friction — support becomes unresponsive once you request cancellation, and the chatbot and documentation use dark patterns that make it hard to find the actual cancellation form. Vendor Response Hello, We’re truly sorry to hear about your experience and the challenges you faced while trying to cancel your Wati account. This isn’t the experience we want our customers to have, and we completely understand your frustration. We appreciate your feedback and would like to make things right. Could you please reach out to us at Shirish@wati.io? Our team will personally look into your case and ensure it’s addressed promptly. Thank you again for your feedback and for allowing us to improve. Team Wati Replied November 2025 Read More AG Amit G. Verified reviewer Marketing and Advertising 201-500 employees Used daily for free trial Review source Reviewed February 2025 Great WhatsApp Marketing Platform 4 The overall experience is good for me with wati as this platform is helping to communicate with all customers without any difficulties. I can send bulk messages very easily with this platform. Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: I like most about wati whatsapp business api, it is very easy to used. It helps us to managing the customers very easily. Cons: There customer care support is not good as compare to other. Reasons for switching to Wati Wati has very simple and easy to use interface. Wati also has good integration as compared to doubletick. Read More AD Akshay D. Verified reviewer Information Technology and Services 51-200 employees Used daily for free trial Review source Reviewed February 2025 Wati is Good WhatsApp Business API platform 4 I have very good overall experience with wati because of they have some good features such as chatbot, bulk messaging. Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: I like most about WATI is there chatbot features which helps to provide automatic replay to customers. Cons: I don't like there customer care support executive response since they do not provide proper or on time response. Reasons for switching to Wati We switch beacause wati provide more features and good integrations which help us to communicate with our customer more efficiently. Read More MM Mayank M. Verified reviewer Information Technology and Services 2-10 employees Used weekly for less than 6 months Review source Reviewed October 2024 WATI: Supercharging Communication for Agencies 5 WATI has significantly simplified managing multiple conversations for us and our clients. The platform enables fast, automated communication that boosts engagement without additional complexity. It's a highly reliable and scalable tool that aligns perfectly with our mission of helping creators and businesses grow online. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: WATI has been a game-changer for our web development agency, especially in helping creators launch and scale online. The platform makes customer communication seamless through its WhatsApp Business API integration. We love how easy it is to set up automated flows for onboarding, webinar reminders, and follow-ups. The user-friendly dashboard ensures our team can hit the ground running without needing extensive technical knowledge. Cons: The only improvement I’d suggest is related to campaign targeting. When we use filters for scheduling campaigns, it only applies to users available at the time of scheduling. If WATI could apply filters dynamically at the campaign’s scheduled time to include all relevant users, it would take the tool to the next level. Reasons for choosing Wati WATI stood out to us because of its strong brand value and market credibility. It’s trusted by a wide range of businesses, which gave us the confidence that we were investing in a reliable and future-proof solution. Read More AG Arpit G. Verified reviewer Health, Wellness and Fitness 11-50 employees Used daily for more than 2 years Review source Reviewed September 2024 Solid, Reliable partner for your Messaging needs! 5 We've been using WATI since last 2 years at GetSupp. After the initial onboarding and integration, we were able to quickly get started with our use cases such as - retention, QnA flows, cart flows and more. We like how the platform is easy to learn and gives you flexibility to experiment quickly. There is also a detailed repository of how to/ what to use cases along with case studies and examples. The APIs are comprehensive, reliable and accompanies with proper documentation for our team to get started. Over all we are happy with WATI and will definitely recommend it to budding/ growing consumer business across the world! Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: 1\. Very flexible, and cover lot of use cases for a consumer commerce business. 2. Self serve: very easy to use and get started. 3. Comprehensive, reliable APIs. 4. Good FAQ/ use cases and resources. Cons: 1\. The WATi support can be slightly more proactive. 2. The plans/ pricing can be better structured and made more use/ engagement basis. Reasons for choosing Wati Better APIs, sel serve nature, basic uses cases ready to use and more intuitive UI. Read More MN Meera N. Verified reviewer E-Learning 2-10 employees Used daily for less than 12 months Review source Reviewed November 2024 User friendly! 5 I have been using WATI for 6-months. It helped me to get more show-ups in the webinar. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Wati is simple to use and easy to understand. Cons: Automations are only available in Pro plans. Limited automations can be added in growth plan too. Reasons for choosing Wati because of the good customer support WATI has. Read More Siddharth C. Verified reviewer Automotive 2-10 employees Used daily for more than 2 years Review source Reviewed December 2025 Good for Whatsapp Business communication 5 It is good. Support and their tech is just perfect. Very good for whatsapp business. All the systems are perfect UI wise also. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This product is perfect for Whatsapp Business. It has all the features which are required for broadcast, automation, chat, chatbot and API Integrations. Cons: Billing ledger can be improved. It does not show when did you pay last and how much amount. That's all. Read More Thomson T. Verified reviewer Retail 2-10 employees Used daily for less than 2 years Review source Reviewed December 2025 AMAZING APP FOR USING WHATSAPP FOR BUSINESS 5 Amazing customer service, Amazing application to use whatsapp. I strongly recommend any business with team to use wati Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: 1\. give us an option to communicate with customers through whatsapp as a team 2. you can run ads. 3. all the automation options. Cons: i felt not able to make a call using whatsapp was con about wati but they have even figured that out. Read More Showing 1 - 10 of 203 Reviews [See All Reviews](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) ## Wati Popular Comparisons [Viber vs Wati](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/vs/wati/)[Text Request vs Wati](https://www.softwareadvice.com/internal-communications/text-request-profile/vs/wati/)[Slack vs Wati](https://www.softwareadvice.com/remote-support/slack-profile/vs/wati/)[Zoho CRM vs Wati](https://www.softwareadvice.com/mobile-marketing/wati-profile/vs/zoho-crm/) [Compare All Alternatives](https://www.softwareadvice.com/mobile-marketing/wati-profile/alternatives/) ## Other Top Recommended Conversational AI Platform Software [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) **4.5** (3055) Recently recommended **0** times [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) **4.7** (590) Recently recommended **0** times [ExecVision](https://www.softwareadvice.com/crm/execvision-profile/) **4.3** (348) Recently recommended **0** times [Crisp](https://www.softwareadvice.com/help-desk/crisp-profile/) **4.6** (148) Recently recommended **0** times Stuck Between Options? 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