---
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---

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Wati Reviews

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# Wati User Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(162)

4

(29)

3

(1)

2

(0)

1

(13)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.2

Value for money

4.3

Functionality

4.5

* * *

### Pros

"The interface is simple, and features like automation, quick replies, and chatbot help save a lot of time."

"The automation features are particularly beneficial for businesses with a high volume of customer interactions, helping to maintain a personal touch while improving efficiency. While the pricing and setup complexity may pose challenges for some, the features and capabilities Wati provides are well worth considering for businesses looking to improve their communication strategy."

"With just 1 Customer Suppoer agent, we were able to server almost 1000 students, handling 100 of classes everyday, across 3 different time zone."

### Cons

"G Sheet plugin sometimes crash abruptly which can cause slight delay in task but happened only very few times, each time support team stepped in to help us"

"In terms of lead generation it is tough to get the analytics data on the dashboard. While exporting the users who have replied we can get their name and phone numbers but the replies are missing."

"Without a verified Meta account, the subscription was unusable, yet there was no straightforward way to end it through the dashboard."

* * *

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Wati Reviews, Pros and Cons - 2026 Software Advice