# Countly Software Reviews, Demo & Pricing - 2026 > Review of Countly Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/mobility/countly-profile --- [Home](https://www.softwareadvice.com/) / [Web Analytics Software](https://www.softwareadvice.com/web-analytics/) / Countly Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/mobility/countly-profile/reviews/) # Countly 2026: Benefits, Features & Pricing Wondering if Countly is right for your organization? Our Web Analytics Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Countly 4.6 [(19)](https://www.softwareadvice.com/mobility/countly-profile/reviews/) Pricing Pricing available upon request ### About Countly Countly is a privacy-first, AI-ready analytics and user engagement platform built for product teams and organizations that want full data ownership and long-term trust. Designed for companies of all sizes, Countly helps teams understand user behavior and improve digital experiences—without relying on shared-cloud analytics. Countly brings everything together in one place. Teams can collect first-party data across web, mobile, desktop, and connected devices; analyze it through real-time insights, journey tracking, retention analysis, and performance monitoring; and support users with in-app messages, surveys, and feedback tools. With on-premises or private cloud deployment, Countly helps organizations maintain strong privacy, security, and compliance while building a reliable foundation for AI-assisted product understanding, always with respect for the user and their data. Wondering if Countly is right for your organization? Our Web Analytics Software selection experts can help you in 15 minutes or less. ## Countly User Interface ## Popular Countly Alternatives Main Product Countly 4.6 [(19)](https://www.softwareadvice.com/mobility/countly-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.71Value for money - 4.94Customer support - 4.42Functionality Pricing Available upon request Get Price Alternative Product [Heap](https://www.softwareadvice.com/ab-testing/heap-profile/) 4.5 [(42)](https://www.softwareadvice.com/ab-testing/heap-profile/reviews/) Ratings Breakdown - 4.19Ease of use - 4.53Value for money - 4.32Customer support - 4.55Functionality Pricing Starting at $24000.00 per year Get Price Alternative Product [Smartlook](https://www.softwareadvice.com/product-analytics/smartlook-profile/) 4.7 [(136)](https://www.softwareadvice.com/product-analytics/smartlook-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.46Value for money - 4.52Customer support - 4.56Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Fullstory](https://www.softwareadvice.com/customer-experience/fullstory-profile/) 4.6 [(67)](https://www.softwareadvice.com/customer-experience/fullstory-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.13Value for money - 4.33Customer support - 4.51Functionality Pricing Available upon request Get Price Alternative Product [Pendo](https://www.softwareadvice.com/product/165586-Pendo-Platform/) 4.5 [(238)](https://www.softwareadvice.com/product/165586-Pendo-Platform/reviews/) Ratings Breakdown - 4.12Ease of use - 4.33Value for money - 4.54Customer support - 4.39Functionality Pricing Available upon request Get Price Alternative Product [Contentsquare](https://www.softwareadvice.com/customer-experience/contentsquare-profile/) 4.8 [(116)](https://www.softwareadvice.com/customer-experience/contentsquare-profile/reviews/) Ratings Breakdown - 4.43Ease of use - 4.44Value for money - 4.87Customer support - 4.74Functionality Pricing Starting at €49.00 per month Get Price ## Countly Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Countly Features - Popular features found in Web Analytics Campaign Management Goal Setting/Tracking Heatmaps Keyword Tracking Pageview Tracking Referral Tracking Site Search Tracking Time on Site Tracking User Interaction Tracking Web Traffic Reporting - More features of Countly A/B Testing Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications API App Notifications Asset Tracking Audit Management Authentication Backup and Recovery Behavior Tracking Cohort Analysis Compliance Management Contact Management Conversion Tracking Customer Segmentation Customizable Branding Customizable Reports Dashboard Dashboard Creation Data Import/Export Data Security Data Visualization Engagement Tracking Event Triggered Actions Funnel Analysis Geotargeting In-App Events Tracking Key Performance Indicators Monitoring Multi-Channel Attribution Multi-Language Multiple Site Management Notification Scheduling Password Management Performance Metrics Performance Monitoring Personalization Product Data Management Push Notifications Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Retention Tracking Revenue Tracking ROI Tracking Search/Filter Security Management Single Sign On SMS Notifications Uninstall Tracking Usage Tracking/Analytics Visitor Tracking Visual Analytics Visualization Website Analytics Widgets Workflow Automation ## Countly User Reviews Overall Rating 4.6 Ratings Breakdown 5 74% 4 16% 3 11% 2 0% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.7 Customer support 4.9 Functionality 4.4 Zeynep Meriç U. Verified reviewer Computer Software 51-200 employees Used daily for more than 2 years Review source Reviewed November 2020 A very cost-effective and comprehensive analytics platform 5 Great to boost customer engagement and retention. Can seem complicated at times but their support is excellent and quick to respond. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Push notifications and User profiles - These features have improved our customer engagement activities and boosted retention. They also have a number of custom plugins which we add as per our teams' analytics requirements. Much more cost-effective than going for a standardized solution from others, especially with the features that different teams can use. Cons: Documentation is a bit complicated and can be easier. Read More PG Paulius G. Verified reviewer Financial Services 10000+ employees Used daily for more than 2 years Review source Reviewed November 2020 Best platform available for on-premise mobile and web app analytics 5 It's been a fantastic solution and platform for our mobile and web applications. Provides important metrics and data we need to understand how apps are being used, helps use prioritise and see health of our features. Has an overwhelming amount of features available for on-premise access with full data ownership and control, something that is rare in current Cloud focused times. A significant noticeable characteristic of the company is their engaging enterprise customer support, which is always ready to help with questions and challenges, as well as inform about upcoming features. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: On-premise deployment option. Significant amount of features, controls and options to customise the platform. Push notifications management. Raw data access and performant APIs. Wide variety of analytics tools to work with data. User profiling with custom attributes. Privacy and compliance controls. World class customer support and relationship management. Cons: Dashboards customisations Cross-app data overviews and data aggregation in graphs Upgrade process could be smoother and easier to automate Reasons for choosing Countly Countly had far more features, more intuitive UI, full API support and raw data access, as well as more competitive and adjustable pricing model for our needs. Reasons for switching to Countly The platform was very unintuitive to on-board the applications and include into light way approach of development workflow. Read More RA Renan A. Verified reviewer Banking 10000+ employees Used daily for less than 2 years Reviewed September 2020 A good tool with pros that outweigh the cons 3 Ratings Breakdown 2 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: \- Support is fast, attentive, professional, and available in different channels - Scalable & customizable in several aspects - GDPR compliant - Several plugins and SDK can support a wide range of use cases - Self host possibility (100% data ownership) - Effective in tracking the user journey Cons: \- The UI is unintuitive - Although it is a web and mobile analytics tool, it lacks omnichannel functionalities - The documentation can be hard to navigate through (specially from a business perspective) - You learn more from competitors\` video tutorials than Countly\`s - Automated reports are not optimal Read More JC James C. Verified reviewer Hospital & Health Care 11-50 employees Used daily for more than 2 years Review source Reviewed November 2019 Countly Analytics from a System Administrator's view. 5 Countly is our go to analytics software for our in-house custom mobile app solution. Overall the support staff and the co-founder Dr. Cetin have been very responsive to questions we've had regarding the functionality of the software. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Overall from my perspective the product is easy to use and provides meaningful feedback with the emailed reports and customizable dashboards. Another benefit is the ability to have clients log in and view their statistics. Clients can view their analytics at any time day or night which is a real benefit to us. Countly offers excellent support for the Enterprise version. Their support staff often respond quickly and are patient addressing questions and concerns we have regarding the product and Countly's interaction with our custom mobile app software. Cons: Although I have never personally had an issue with this upgrade process, the upgrade process does involve command line steps and execution of bash scripts that can sometimes take upwards of 15 minutes to complete. The one issue I have with Countly is that if your Countly version is a few iterations older than the latest version, there is a time consuming and somewhat tedious process of upgrading to each prior version, rather than upgrading from your version directly to the latest version. Read More David v. Verified reviewer Computer Software 2-10 employees Used daily for less than 2 years Review source Reviewed April 2017 Counlty is the best App Analytics Product out there and the ONLY to provide User Profile tracking 5 Counlty is the best App analytics product out there and the ONLY to provide User Profile tracking. When our company went about trying to find the best App Analytics Product we tried every product available, free, cheap and expensive. We knew that we wanted to be able to track what every user does and when we found Countly there was no going back. The User Profiles function is a game changer, we can see exactly what every user is doing in our app. The Crash Analytics and Push Notifications are also great features Countly staff are amazing and their is always someone available on their Slack Team to assist. We and everyone we tell about it love Countly. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Free Open Source Version User Profile Tracking Crash Analytics Push Notifications Easy to impliment Read More FB Francesco B. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 2 years Review source Reviewed November 2019 It helps us to follow and onboard our customers 5 Our experience is positive and it really helps us to better undestand our user behaviours, calculate the ROI of our new features and improve the usability of our solution. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: We adopted Countly after a long software selection and we particularly appreciated it the following points: -Multiplaform: It allows to track iOS, Android and also Windows (most of competitors do not consider Windows as a "mobile" platform). -Multi App support: It allows us to track dedicated app with segregated data. -Easy segmentation of users: the adoption of high level analisys tools is simple and fast. -Easy instrumentation: We spent a reasonable amount of our development time to set it up. -Scalable: We are growing and no bottlenecks yet... -Good support: Countly staff is reactive and professional. Cons: It fits perfectly B2C use cases but not B2B ones and sometime browsing data or creating reports is not that easy. Read More MD Murat D. Verified reviewer Computer Software 11-50 employees Used daily for more than 2 years Reviewed November 2020 Excellent detail in data and data-privacy focused 5 Perfect solution to get detailed customer and product data without worrying about data privacy issues thanks to their self-hosted option. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The detail in Countly's data is great. The drill and segmentation features make it easy to get the right data without the complications. The feedback and user profiles features have been great to understand our customers in a lot of detail and shape the product to meet their expectations. Cons: Occasionally ran into event tracking issues, but nothing that a quick response from their customer support team didn't resolve. Read More ME Mertkan E. Verified reviewer Banking 1001-5000 employees Used daily for less than 2 years Reviewed August 2022 Mertkan Elpeze 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Thanks to Countly, we can perform reporting and analytics processes quickly. Cons: Administration panel should be simplified a little more. Read More VR Verified Reviewer Information Technology and Services 51-200 employees Used weekly for less than 2 years Reviewed September 2020 Comprehensive Analytics for our Mobile Apps 4 Thanks to Countly we finally have insights on how users are using our applications allowing us to improve the user experience and improve the retention. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Possibility to track multiple Mobile and Web Apps, scale wit huge number of users, a lot of features useful to understand the behaviour of your users (Messaging, A-B Testing, remote config, ...). Support ist first class, they answer in no time! Cons: Documentation could be better (e.g. use cases, tutorials), is not always easy to navigate it, but they are happy to answer to all your questions! Read More mç merve ç. Verified reviewer Banking 1001-5000 employees Used daily for more than 2 years Reviewed August 2022 Happy with Countly 4 Ratings Breakdown 4 Ease of use 4 Customer support 4 Functionality Pros: user friendly, good customer service... Cons: there are always some bugs in the application:) Read More Showing 1 - 10 of 19 Reviews [See All Reviews](https://www.softwareadvice.com/mobility/countly-profile/reviews/) ## Other Top Recommended Web Analytics Software [AgencyAnalytics](https://www.softwareadvice.com/web-analytics/agency-analytics-profile/) **4.8** (115) Recently recommended **1** times [Google Analytics 360](https://www.softwareadvice.com/bi/google-analytics-profile/) **4.7** (8094) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3797) Recently recommended **0** times [Squarespace](https://www.softwareadvice.com/publishing-and-subscriptions/squarespace-profile/) **4.5** (3402) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Countly with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice