---
title: "icon"
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ManageEngine ADSelfService Plus Reviews

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# ManageEngine ADSelfService Plus User Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(41)

4

(14)

3

(1)

2

(1)

1

(1)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.5

Value for money

4.7

Functionality

4.6

* * *

### Pros

"What I like most about AD Self-Service Plus is its ability to let users securely reset passwords and unlock accounts without contacting the IT helpdesk, which significantly reduces the support team's workload."

"The self-service password reset and account unlock capabilities significantly reduce helpdesk dependency while maintaining a smooth user experience."

"SSO integration: Provides a consistent authentication experience across multiple enterprise applications."

### Cons

"This can cause configuration issues in environments where DNS is misconfigured, or hostname resolution from the AD Self-Service Plus server is not working correctly."

"There are users who struggle with resetting passwords, not necessarily due to ManageEngine SelfServicePlus, but due to their inability to be able to manage our password complexity rules."

"It is hard to say exactly, but the one thing that I am not fond of is the user enrollment, it is a once off thing but sometimes, getting the users to enroll takes time."

* * *

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ManageEngine ADSelfService Plus Reviews, Pros and Cons - 2026 Software Advice