--- title: "Lime Connect Software Reviews, Demo & Pricing - 2026" description: "Review of Lime Connect Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/mobility/userlike-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Lime Connect Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/mobility/userlike-profile/reviews/)[Alternatives](https://www.softwareadvice.com/mobility/userlike-profile/alternatives/) # Lime Connect Review From $87/month Free version Free trial 3 plans Wondering if Lime Connect is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Lime Connect 4.6 [(649)](https://www.softwareadvice.com/mobility/userlike-profile/reviews/) Pricing Starting at $87.00 flat rate per month ### About Lime Connect Lime Connect is a German AI software solution that enables companies to automate their customer communications across all channels and consolidate them into a single omnichannel inbox. AI agents answer inquiries and autonomously handle entire processes from start to finish. With Copilot, service teams gain an AI assistant that supports them in their day-to-day work by providing context and suggested responses. The knowledge needed for this comes from a central knowledge base that provides AI Agents and Copilot with the necessary content, whether from your documents or an automatic website sync. With the Workflow Builder, you can create automations for recurring processes and reduce manual work by up to 80%. The Message Center consolidates website chat, email, WhatsApp, Instagram, and other channels, allowing you to assign conversations to individual team members, leave internal notes, and maintain an overview even during periods of high volume. In addition to powerful AI features and an omnichannel inbox, Lime Connect also lets you take full advantage of WhatsApp. Use AI agents and workflows to automate inquiries and recurring processes, such as damage reports or appointme... nt bookings, and proactively reach customers through WhatsApp campaigns. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution, ISO 27001-certified and EU AI Act-ready.. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect. Do you work for Lime Connect? [Manage this product listing](https://www.g2.com/products/lime-connect-formerly-userlike/claim_requests/new?auto=true) Wondering if Lime Connect is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Lime Connect User Interface ## Popular Lime Connect Alternatives Main Product Lime Connect 4.6 [(649)](https://www.softwareadvice.com/mobility/userlike-profile/reviews/) Ratings Breakdown - 4.52Ease of use - 4.34Value for money - 4.64Customer support - 4.47Functionality Pricing Starting at $87.00 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24244)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Available upon request Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## Lime Connect Pros and Cons We analyzed 649 verified reviews for Lime Connect to find out what actual users really think. Select to learn more Intuitive Setup And Operation Userlike is praised for its straightforward installation, clear tutorials, and simple interface. Both operators and customers find it easy to use, making onboarding quick and daily management hassle-free even for beginners. Enhanced Customer Engagement Tools With Userlike, businesses can provide fast, direct support that improves customer satisfaction and boosts sales. Features like real-time chat, multi-customer handling, and integration with support desks help teams build stronger relationships and resolve issues quickly. Multi-Channel Chat Flexibility Userlike offers a robust live chat experience with easy integration across website, WhatsApp, and Facebook. Customization options, chat macros, analytics, and offline messaging help teams interact efficiently and personalize support for customers. High Cost And Limited Trial Many users find Userlike's pricing expensive, especially for small businesses or teams. The trial version offers limited features and a short period, making it hard to fully evaluate the product before committing to a paid plan. ## Lime Connect Pricing and Plans Lime Connect has three plans. Free is free. Pro is $87.00/mo billed monthly. Flex is custom-priced. Free versionFree trial Free $0.00 Free forever Simple chat setup for your website. Free plan includes: - 1 seat - 1 channel - 200 conversations - Messenger Customization - File sharing - Feedback Options Pro $87.00 flat rate, per month Multi-channel customer communication, enhanced by AI. Pro plan includes: - Unlimited Channels - Unlimited Conversations - 10 Whatsapp numbers - 5 chatbots - Live Translation - Video calls & screen sharing - Basic API access - Standard onboarding - Chatbot API - Analytics - Add-on with additional costs: AI Agent, Copilot, WhatsApp Campaigns, Workflows - min. 3 seats Flex On request Comprehensive enterprise solution that fits all your needs. Flex plan includes: - Unlimited Conversations - min 5 Seats - Unlimited Channels - 20 WhatsApp numbers - 10 chatbots - Full API access - Advanced routing - SCIM/SSO - Organizations - Account manager - Add-on with additional costs: AI Agent, Copilot, WhatsApp Campaigns, Workflows Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Lime Connect pricing compare to alternatives? Lime Connect's starting price is $87.00/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Lime Connect4.6[(649)](https://www.softwareadvice.com/mobility/userlike-profile/reviews/) | $87.00 /mo | Available | Available | 4.3 | | [Slack](https://www.softwareadvice.com/remote-support/slack-profile/)4.7[(24,244)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) | $8.75 /user/mo | Available | Available | 4.5 | | [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/)4.6[(1,729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) | $25.00 /user/mo | Available | Not available | 4.5 | | [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)4.7[(1,788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) | $15.00 /user | Available | Not available | 4.6 | | [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)4.7[(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) | $24.17 /mo | Available | Available | 4.5 | Lime Connect4.6[(649)](https://www.softwareadvice.com/mobility/userlike-profile/reviews/) * * * Starting price $87.00 /mo Free trial Available Free version Available Value For Money 4.3 - [Slack](https://www.softwareadvice.com/remote-support/slack-profile/)4.7[(24,244)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) * * * Starting price $8.75 /user/mo Free trial Available Free version Available Value For Money 4.5 - [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/)4.6[(1,729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.5 - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)4.7[(1,788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) * * * Starting price $15.00 /user Free trial Available Free version Not available Value For Money 4.6 - [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)4.7[(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) * * * Starting price $24.17 /mo Free trial Available Free version Available Value For Money 4.5 ## Lime Connect Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Lime Connect Activity Dashboard Activity Tracking AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications API Automated Routing Chatbot Communication Management Configurable Workflow CRM Customer Communication Customer Database Customer Experience Management Customer History Customer Service Analytics Customer Support Customizable Branding Customizable Reports Customizable Templates Dashboard Data Visualization Drag & Drop Email Management Feedback Management For Sales/Marketing Geotargeting Human Handover Knowledge Base Management Knowledge Management Lead Capture Lead Qualification Live Chat Mobile App Multi-Channel Data Collection Multi-Language Natural Language Processing Negative Feedback Management Offline Form One-to-One Messaging Performance Metrics Personalization Pre-Configured Bot Proactive Chat Push Notifications Queue Management Real-Time Analytics Real-time Consumer-facing Chat Real-time Conversations Real-Time Monitoring Real-Time Reporting Reporting/Analytics Reporting & Statistics Screen Sharing Search/Filter SMS Messaging Social Media Integration Survey/Poll Management Surveys & Feedback Template Management Usage Tracking/Analytics Video Chat Video Support Widgets Workflow Management ## Lime Connect Integrations Cloudflare Integration rated undefined from -1 review Highrise Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review UserVoice Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review See all 30 integrations ## Lime Connect User Reviews ## Lime Connect customer ratings - Overall rating: 4.6/5 - Total reviews: 649 ### Rating distribution - 5 stars: 419 reviews (65%) - 4 stars: 206 reviews (32%) - 3 stars: 17 reviews (3%) - 2 stars: 5 reviews (1%) - 1 star: 2 reviews (0%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.3/5 - Customer support: 4.6/5 - Functionality: 4.5/5 --- ### Limeconnectden - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Inquiries tend to benefit most from its chatbot, workflow automation, and omnichannel capabilities. Companies seeking strong data privacy compliance will benefit. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Omnichannel communication that combines chat, email, and messaging channels in one place. User-friendly interface and centralized inbox that improves team efficiency. #### Cons Advanced features may require setup and customization. Some integrations and workflow automations can require technical assistance during implementation. --- ### Lime Connect rev - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Commercial Real Estate - Company size: Self-Employed - Product usage: a free trial · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros possibility to chat with customers,clients and suppliers all by single email. the option of AI support is very usefull and efficent for saving time #### Cons Limited interface with our and many other softwares and programs high management cost, especially for little and few operators managed enterprise --- ### The most amazing user experience of my entire life - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Internet - Company size: Self-Employed - Product usage: a free trial · weekly - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been simply epic, an emotional journey filled with ups and downs, but one that has left an indelible mark on my heart and my business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros What I liked the most is the way it allowed me to get closer to my clients in an exceptional way. It was like a magic door to seamless communication opened. Being able to have a centralized inbox to interact with my customers through different channels like website, WhatsApp and Facebook was just amazing. #### Cons At times I found the amount of options and features it offered overwhelming. Yes, I know, it may seem strange since I was praising your variety before, but sometimes I felt like I was lost among so many possibilities. It took me a considerable amount of time to learn and familiarize myself with all the features, which could get a bit frustrating at times. #### Vendor response Hi Jose, Thank you for taking the time to leave a review and for sharing your great experience with Userlike! We appreciate it a lot! We wish you success and have fun chatting! Replied August 2023 --- ### There's a lot 'under the hood' - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Events Services - Product usage: less than 1 year · daily - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered Ability to deliver customer service more quickly and efficiently at the point of purchase. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros If you read the Userlike web site and don't delve into the documentation, you'd be forgiven for thinking it's quite light on features, so I'd encourage you to read up. It is actually both broad and deep in feature set. We've also found while setting this up that the Userlike support team take their own medicine - even though we're only on the free trial so far, being able to reach out to a support person via live chat is effortless and quick. #### Cons This is probably the case with most live chat software, but we find it difficult to ensure the customer always gets through to an active operator quickly, as our team are not sitting at their desks all day. It is easy to go offline if you remember to do it when you leave your desk, but this is going to be a difficult habit to learn. If there was a more automated way to avoid operators who are idle then this would make Userlike a killer live chat app. --- ### Software that almost ruined our business - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day. The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox. All our team, including me the director, didn't notice it, because there are other sources of messages on our site (contact page, "ask question" on products pages). But we stopped to receive the "You've received a new offline message from..." offline emails from userlike chat widget! So we were in the middle of coronavirus pandemic when we suddenly discovered the loss! 240 messages where not delivered to our inbox since December 2019 to July 2020! Just imagine how many clients we lost! As the support team explained me - your main e-mail address in the system was marked as "invalid". The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator). #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Nice design, widget customisation features #### Cons Critical alert system not working properly. 240 off line messages not delivered to our inbox! Broken chat sessions: every request from the same client creates a new conversation! nonsense! The system stopped to send offline messages, but continued to send monthly invoices to the same main email info@... As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue. A little red dot under the bell icon visible only in the main administrator account was indicating the problem. Me as the admin didn't log in each day in my admin account, and operators didn't have this alert! As a result - more then 240 emails not delivered to our main inbox. However Userlike didn't miss to continue to send us monthly bills to the same email... As compensation they proposed us a free month of subscription (32USD)... But the loss caused by this issue would cost thousands of usd! #### Vendor response Hello Pavel, I'm very sorry to hear about your bad experience. It's especially painful to see this has happened with a long-term customer like you. I've checked in with our support team about this issue. They explained me that, unfortunately, they were not able to inform you about the problems with your integration for the same reason that the integration did not work: because the email you provided did not work anymore. They had no way to contact you. We are now looking into whether we can improve our notifications for such edge cases. We of course hope you will give us another shot, but if not, we thank you for your time with us and wish you all the best for the future. Best regards, Francesca Replied January 2021 --- ### Good value for money in overall despite few instabilities in oeration - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: daily - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Very easy to use menu and dashboard. Powerful configuration, specially wording config. Chat butler is simple kind of bot but quite interesting, surprisingly at the entry-level pricing. Features like data export and chat-URL-source tracking are essentially useful to us to track down and measure digital marketing activities. Pricing is competitive given ranges of features provided. Package Team shall fit majority of small and medium business. #### Cons A capable chat bot would be useful even at a premium. Some instabilities are noted such as chat disappeared when both agent and customer were actually online, customers were shown offline message when agent was online --- ### Simple to set up and use - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered With a need to interact more closely with our site visitors, Userlike provided the answer in a simple interface that can be installed with one line of code #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 5/5 #### Pros The features and integration options are what made Userlike our first choice of chat app #### Cons The trial period a bit short to properly evaluate before signing up to a plan --- ### Use this for webchat on a busy site - does a great job - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Product usage: less than 1 year · daily - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered contact with sales leads that otherwise we would have missed - they are reluctant to fill out a form and mostly are just looking for some reassurance about their product selection. A little reassurance results in a sale instead of an abandoned cart. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Different widget configurations means I can make a different approach for sales leads or tech support. The sales chat can be more proactive, and the tech support more passive. They also have a simple conversation feature that we may use for out-of-hours / busy times as it's a little more friendly than just asking a user to fill in a form. Works with standard desktop chat clients, so online/away works really well. #### Cons The help page on mobile was out-of-date and didn't include a known issue that causes the text to become tiny, for which there is a simple answer. The graph showing chat frequency is good, but the entire section labelled "Analytics" is blank - its a cost option, but odd to show it all blank. --- ### Great way to be in touch - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This platform helped me to improve my business, increase my sales. Its really easy and fast to connect with my customer through live chat. I really suggest to everybody to try it. It will really help to them in their business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is great way to build customer relationship through live chat platform. #### Cons It will be nice to have mobile app for IOS and test time should be little bit longer. #### Vendor response Hi there, Thanks for your review! We're happy to hear that you're enjoying Userlike. Regarding the app, we definitely understand that a mobile app might be helpful for some of our customers.We're planning on building one in the next year! :) Replied February 2021 --- ### Efficient and easy to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: less than 1 year · daily - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Implementation is very easy and the widget works perfectly on every browser. It was immediately adopted by our customers who declared they were reassured to be able to chat with someone human to discover our products and confirm their order on our website. #### Cons We sometimes forget to log in to the chat panel. This is entirely our fault but the result is that the chat widget doesn't appear on our website at all when this happens. But we could set the software so that a contact form appears instead. --- Showing 1 - 10 of 649 Reviews [See All Reviews](https://www.softwareadvice.com/mobility/userlike-profile/reviews/) ## Lime Connect Popular Comparisons [Slack vs Lime Connect](https://www.softwareadvice.com/remote-support/slack-profile/vs/userlike/)[LiveChat vs Lime Connect](https://www.softwareadvice.com/help-desk/livechat-profile/vs/userlike/)[LiveAgent vs Lime Connect](https://www.softwareadvice.com/crm/liveagent-profile/vs/userlike/)[Zoho Desk vs Lime Connect](https://www.softwareadvice.com/mobility/userlike-profile/vs/zoho-desk/)[Bitrix24 vs Lime Connect](https://www.softwareadvice.com/nonprofit/bitrix24-profile/vs/userlike/)[Salesforce Service Cloud vs Lime Connect](https://www.softwareadvice.com/crm/service-cloud-profile/vs/userlike/)[Birdeye vs Lime Connect](https://www.softwareadvice.com/online-payment/birdeye-profile/vs/userlike/) [Compare All Alternatives](https://www.softwareadvice.com/mobility/userlike-profile/alternatives/) ## Other Top Recommended Live Chat Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4116) Recently recommended **1** times [LiveHelpNow](https://www.softwareadvice.com/crm/livehelpnow-crm-profile/) **4.6** (72) Recently recommended **1** times [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) **3.9** (9) Recently recommended **1** times [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24244) Recently recommended **0** times Stuck Between Options? 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