AMAZING experience from first contact through trial to purchase. Outstanding support! They are clearly listening to customer feedback and implement feature requests in short period of time.

Patchmanagement, Automation and ease of use had the most impact to our business and our processes.

It might not offer as extensive functionality as some of its competitors. Nevertheless, this also makes it lean, fast and easy to use.

Action1 is great. I love that they have a discord channel where you can talk with other users. I've received some great support from them, and from time to time the founders of the company even talk to us is the channel.

I love the fact that Action1 has many features straight out of the box. They market themselves as a Patch Management solution, but they do some great features such as software installation, Vulnerability scanning, and remote access as well.

The time from when you tell the system to perform a task, to when it actually does is a bit slow. Nothing too drastic though. we are talking around 30 seconds.

Easy to use .Supports quicker maintainence of remote system compared to traditional methods while using action1 rmm

Easy to use for endpoint management Supports schedule based automated maintenance of servers and connected workstation Very effective in remote desktop and unattended access.

Ui looks a bit outdated and requires a ramp up Connection is found to break at times reducing overall reliability

I can't say enough good things about Action1. I leave two things here: 1.) 100 Free endpoints forever - no card required. This is great for smaller internal IT departments. They won't even let you make a donation towards the development. They are great people with a heart for service. 2.) They listen to their customer (whether they are paying or not). The roadmap is wonderful and allows customers to upvote feature requests and comment on what they would like to see.

- Roadmap: Action1 provides a public roadmap and allows users to upvote feature requests. The best part is... they listen to their users and are constantly involving. - Software Deployment: Action1 makes software deployment quick and easy. They have a Software repository with dozens of programs that are always up to date. You can also easily add your own software with all the parameters and scripting needed! - Easy Turn up: You can deploy endpoints quickly! - User interface - Automate deployment and patching - Reports: Built-in and custom - Scripting: Built-in and custom

- Need CLI Interface - On the roadmap - Need better remote desktop option - On the roadmap

I can only say that Action1 is fantastic, and I hightly recommend it to anyone looking for a patch managment solution.

Action1 has been a lifesaver for us as a small ICT Team. We now have full overview of our fleet of windows devices and can see any updates or vulnerabilites at a pane of glass. In my team we often talk about how a great find Action1 was. We looked at different solutions, but they were either too expensive or did not have the features we wanted. We love how the team at Action1 regulary keep us up to date webinars, and frequently publish new features.

I can't think of anything I don't like about Action1. I do wish that we also could see our MacOS fleet in Action1, but the good news is that that is on their roadmap.

Faster more efficient means of accessing clients machines for support.

It is very simple to setup and deploy. The remote connections are hassle free and need no client interaction which is more efficient whilst still remaining secure. The patching is easy to control and gives the ability to ensure all clients are fully patched. We can even choose when and how they are deployed.

Monitoring could be better with easier access to the logs. This way you can see things like bad blocks or memory errors.

We used to be a much larger MSP managing 200+ clients operating with a staff of 9 techs. Since COVID, we've all but closed down and were paying other RMM tools a small fortune to simply rdp to their systems to help an end user figure out why their printer wasn't working. Action1 has saved us an incredible amount of time and money by providing a fantastic RDP / Remote monitoring suite.

Action1's price for a smaller operation is 100% the reason we even considered it. We manage approximately 60 devices and their "free" use for up to 100 endpoints was critical in helping us switch over. Their deployment is a breeze; the organization of endpoints for the different companies we manage seems logical and straight forward. I don't recall ever doing a mass deployment to a particular company "group". After installing the endpoint manager, it's easy enough for us anyway to assign them to the group we want in the dashboard, but your miles may vary. Once you group your devices into a group, the overview is incredibly helpful. You can see the name of the system(and rename the hostname if you need too for better organization), add some custom notes, see who's currently logged into the machine, if its online or not, if a reboot is suggested, what OS the system is running and if the system is missing any updates. All at a glance. You can push scripts, connect via RDP with a click of a button, reboot the system and more. Incredibly intuitive interface that 100% meets all of our needs. I'm 100% confident we don't even use a fraction of what this software is capable of, but of the parts we do use, it's become critical for us and how we operate.

Currently, as we're a very small MSP, there's nothing I ever sat down and needed Action1 to do that it doesn't already do that we maybe don't have a work around for, so it's not a huge issue for us. The only thing that comes to mind is file transferring? I'm not aware of the ability to transfer a file from my system to the remote endpoint. If there is, I apologize. We have a SFTP site I just log into and drop the data from, so it's not that big of a deal. The clipboard works so if I have to copy and paste a password for instance, that works, which is 99% of all we need to do "transferring" anything.

Security & control feeling of managed endpoints.

Nothing as far as I can see so far. Thanks!

Free up to 100 endpoints Feature Rich Detailed Online Documentation Great Support (that I haven't needed much at all) Fast East to use

Nothing really, the platform was bonkers easy to deploy and put into use.

It is a good and flexible tool to use. It is ease to understand and use as there are tips or notes.

I like the score dashboard for vulnerabilities. It makes it ease to tell how many of the servers are vulnerable and even tell what specific vulnerabilities needed to be fixed. You can actually also do agent deployment or software deployments for action 1

Sometimes it is difficult to get a right script to use for some deployments. Still struggling on how to uninstall a bulk of SysAid agents using Action1

Overall, for the cost and 100 free endpoints, this cant be beat, it gives you the most including items needed for RMM, the ability to run scripts either via powershell or command line is just awesome to have, remote control, main view of client updates that need to be done, Is an awesome product

Some of the best features are the ability to deploy either through group policy or manual, This limits how log to onboarding a client

Some features that are missing is being able to transfer files from tech computer to remote computer, another item is the layout, needs to have customize the current view or adding columns, instead of having to drill down further to find either IP address etcThe need for a Mac and Linux client could be a tremendous add on

It has patched, managed, and gave me access to workstations fast and from anywhere I am at with internet. I enjoy the two factor authentication as well.

I enjoy that I am able to connect to every computer and understand what is happening within my network. I like that there are email motivations that I can set up to know what is critical and who has installed a software. Peace of mind is what I like the most, especially as a one person IT position.

I would say the UI, it is rather basic. I think basic has gone a long way but it seems like i spend a lot of time opening the menu tree on the left side too much. It would be nice if it was set up a bit nicer, not really a con though.

It has been really good, they are very attentive and want to help, the product is constantly improving and it just keeps getting better.

I like that I just had to install a piece of software on a server and it picked up all the PC's and servers and installed the software it needed on them. Any new PC's get the software and report up to the cloud fast. It takes the guess work out of making sure everything is setup. I also liked that I could push a critical update and force (or not) a reboot. Makes things super easy.

At first is was SLOW in their cloud portal, but with each passing month it gets faster and more useful. I also was limited to one login for an administrator at first but that was opened up recently to more than one.

I am delighted with Action 1, this product this has made my daily work life so much easier. Having a fully functioning free option (for 50 PCs) makes it a no-brainer for me.

As an IT manager for a SME company with a limited IT budget, I am always looking for products that really make my life easier. I don't have a large team or the hours required to configure and train on complex implementations. As my company has grown I found that more and more of my time was being spent on deploying software and patching a growing number of PCs and so I needed a comprehensive product to manage this vital process for me. Enter Action 1, a product which offers easy implementation and a quick learning curve with an unlimited duration trial . I was instantly intrigued and wondered if it would really be any good. I installed the client and after a brief remote session with Action1's excellent support team to clarify some settings, was up and running on a handful of PCs. The rest is history, I now use this excellent product constantly right across the business to deploy and update my applications to new builds/images and have it set to auto run overnight, twice a week for MS updates.

For companies like mine using MS Azure Active directory, there are a couple of small workarounds required to run the service on the master machine. However these are quick to implement and not really an issue.

I'm coming to use it more and more and it's my go-to utility for monitoring and patching end points. The vulnerability scanning is similar to nessus which really makes you get on top of aged products and software services.

Ease of use and deployment. Good reporting and dashboard

I can honestly say there has been very little to dislike about this product full stop it ticks all the boxes for me as an overworked IT professional supporting a small to medium size company

Endpoint Management and remote support

How easy it was to get up and running. Free to try on up to 100 computers

The only feature that Action1 is missing is Mac support- it is on the list of future implementation'sRemote Support allows switching between 2 screens but unable to see both at same time

My experience with Action1 has been great. I would highly recommend using this software as an RMM tool for technicians and IT managers to help control and keep your endpoints secure.

I have been using Action1 for over a year and I am very impressed. It contains lots of useful features such as remote desktop, update deployments, vulnerability patches, and software deployment. My favorite part of Action1 is the ability for it to automatically update endpoints which gives me more time to solve other IT issues.

There is nothing that I dislike about Action1

To be able to drive the company's PC without anybody is there, is the best

The product is free of charge, easy to use, very helpful for IT management

The only thing is missing is the file transfer between the PC during remote control

The best one RMM that I used now.

Remote control, patch management and IT inventory

No MacOS agent at this time - cannot remote in. Also need transfer file between local and remote.

Overall we're very satisfied by Action1 RMM. It has allowed us to easily add, monitor and patch our workstations across different locations, and while some of it's options could be improved we feel that the cost/quality relationship is totally worth it.

The 2 best things are Endpoint discovery which is a brilliant tool that allows us to add new workstations automatically. Also the ability to approve and schedule the patches we want installed and when.

The Reports area could be improved, as there's currently no way to pull a report per device of all the software installed. Instead it shows you a list of all the software installed on all managed devices, and then you need to go into each piece of software to see where it's installed. Also the Reports lack filtering options. I also feel like the dashboard is bit hard to get around and it takes some time to get to know where everything is.

One of the best experiences I have had with a new product I have implemented. Sales and support staff are exceptional. I was able to arrange several live demos even before I made a purchase. For our size, I technically could have used the free version, but I decided to upgrade to the paid version to receive priority support.

Easy of use. Easy to roll out. Great value for money, even with the paid version.

Remote desktop functionality is basic. Would love to see more development and features in that area.

It is critical to our ability to keep all computers updated.

It is straightforward to set up and makes it easy to start pushing out updates.

I hope they soon add the feature to display the endpoint comment everywhere the endpoint name is shown.

What can you not like about Action1? They provide patch’s to softwares they have added and allows you to add your own. They allow you to remote into endpoints. Action1 takes your suggestions very seriously. They really do care about you.

The most recent update moved the remote option but I understand once it was explained on the reason.

Automatic Patch Management IT Asset Management Scripting

Nothing so far. Fulfils our requirement spectacularly.

Thank you for making a product that answers so many IT needs without having to write/test code all day.

The best part is with very little setup I was able to determine if a client is missing critical updates. Especially for Windows, it is really simple and easy. A big plus is that your clients only need to be connected to the internet for the agent and console to communicate.

SOme of the fields are not quite sortable for ease of data mining